Apply Asset Field to Incident Template
In our environment the majority of our assets are tied to Departments and
not Users. We would like to add the Asset field to an Incident Template so that when an Incident Request is entered the user can select the asset associated with the request. Is this possible? I know that after an Incident Ticket is created we can edit an Asset field at the bottom of the ticket summary but I would like to be able to specify the asset at the time of ticket creation.
Thanks
Scott
