Automatic Software Deployement
Hi, I am looking to automate the updating process of our user's VPN client. We are able to push software to specific computer, but we would like to have the agent look at the computer and recognize that a user has X software version 7.0. Then the agent will automatically with no administrative assistance pull the new 8.0 version for instance to that computer. In our case, the software is WatchGuard MUVPN 11.8, but we also plan to use this with numerous other applications. Thanks!
WOL over Cisco 2960
Hi All, Has anyone currently setup and using WOL broadcasting through cisco 2960 switch? We have lots of different subnets for each floor and branches of our company and would like to enable WOL to automate windows updates. Can anyone provide me with some advice as currently WOL isn't working although BIOS setting is enabled. Thanks Chris
Constant Running Configuration
I would like to have my configuration run constantly on an AD Group so if a new computer is added, it will get this software.If I have a configuration targeted to an AD group, would it not have a status of completed after it has pushed to all the computers in that AD group? Meaning if I add a computer to that AD group a month from now, that configuration would be completed and "executed" and would not run on that new computer. Will the configuration only target to the computers that were in the group
MDM in a remote server
I've a problem between my network structure and Desktop Central MDM. I've the necessity to have the service MDM in other server in outsourcing it's possible? Tks Matteo
msiexec command configuration
Hi everybody, I need to create a uninstall software task but it don't belong to any msi file. The task will uninstall Java updater throught the command: msiexec /qn /x {4A03706F-666A-4037-7777-5F2748764D10} Any idea how to accomplish it? Thanks
Can't delete sites, greyed out. Removed from all possible modules
I've removed it from everywhere mentioned on the forums but I can't get rid of 3 of the sites that were imported via CSV. I went through each of the following as was mentioned in another thread -- Site is associated to different modules like Assets,requests,technician,requester,templates,PM tasks and Support groups etc. When trying to delete the Site you will asked to move these set to a different site. However the Requests and tasks which was already created in the Site will still be referring to
Scheduled import?
Is there any way to schedule import of users in SDP? I have a script which exports account from AD and "patches" some fields for my own needs. I do not want manually import (with setting all the mappings) requesters from "patched" .csv after registering every new user account and running my script.I need SDP to lookup in specified folder once a day and import .csv from here. All the columns in my csv are named according filed names in "Customize mappings" interface.
Automated Deployment For TeamViewer 9
I am wanting to deploy TeamViewer 9 to all of our users but unsure of the switches/options to use in the software configuration. We have paid licensing for TeamViewer and not using the free version. I found some instructions online (see attached file) on how to deploy via a domain group policy but prefer to do so with Desktop Central. The group policy method deploys the setup file and a .reg file that has the settings (account info, options, etc..) in it. Not sure how to deploy both of these to our
Remote Access session Alert
Hello, Can I generate Alert In AdAudit Plus To notify me when Every Remote Access session Started On my LAN Regards, huthayfa
Consistent Problems with updating the logon screen layout
When I make changes on the "Customize User Logon Page" it usually doesn't work. I hit 'save', but only about 1/10 of the time does it actually save the layout changes. Thanks, Daniel
Not all groups showing when adding or removing group memberships for a user
Since the update to ADManagerPlus Build no. 6171 I have had some technicians complain that when they go to remove or add a user to a group from the user modification that they are not seeing all of the groups. One technician inadvertently removed a user from all existing group memberships after adding user to a new group as the existing group memberships were not visible when adding a new group. Can someone please add any insight to this issue? Scott
OpManager SSL Active Directory LDAP
Hi there, we have OpManager running over different network segments, and want to use AD integrated authentication. However, we cannot use SSL LDAP authentication to connect to probes on other segments and we cannot reduce the firewall security to allow plain LDAP. Any ideas? Andy
Customize description box in incident request
Dear Forum, Is there a way to customize the description box in the incident forums. For example adding checklists or drop-down lists to ease the description of tickets. any ideas would be greatly appreciated.
SNMP Monitoring
I am just curious to as if there is a setting to set or a default value for the SNMP community that opmanager listens on for snmp traps being sent to it. I know where to set the string for it to poll other devices and request/write data, but not how it listens.
Edit interface display name
Hi, Under device snapshot > Interfaces tab, the device Display Name is listed as the hardware detail (same as description - Broadcom..). - refer screenshot IFDescription.png. But I notice for all other devices, it is shown as "IF-Hostname" for display name. - refer screenshot IFHostname.png. Any reason why that particular device not able to populate display name as IF-Hostname? How can I edit it so that i can standardise it? Thanks.
Remote Access session Alert
Hello, Can I generate Alert In Opmanager Plus To notify me when Every Remote Access session Started On myLAN Regards, huthayfa
ServiceDesk Email Commands: setting a date/time request field
Hi im trying to set custom fields as i open ticket via Email Commands. It works but i don't know which format should i use for date/time fields. I tried both of these with no results: 29 Jan 2014, 16:29:00 Jan 29, 2014 12:53:21 PM What is the right format to be used? Thank you
Automatic calculated "Work Log"
Hi support, I just wondering, can work log automatically filled (in field "Time taken to Resolved")? Maybe calculated from start time (when assign to technician) until request is resolved. Thank you. Ali
ELA not showing newly collected logs - Support no help
I have a problem with ELA not showing newly collected logs. Under Hosts the server says its collecting the latest logs BUT when I click "Show last 10 events" or perform a search for any logs the last 5 days or so on all servers do not show up. I called support 2 days ago they went silent. Any ideas?
SMS Gateway
Hi To enable sms service in ELA is that we need an sms gateway ? Regards Ahmed
Editing the Self Service Portal
Is there a way to have the self service portal land on the "Requests" page? There are actually a few changes I'd like to make but I'm not sure how to go about it. I'd like to do the following for the SSP: Remove the right side banner regarding how to use the portal Point the "Submit a Request" link on the Home tab to the Requests screen. I want my users to use the New Request button to submit a ticket rather than using the service categories Show a list of pending tickets on the home screen (is this
Same field name in Incident & Service Catalog when running reports
We're trying to run reports on "All Requests" which includes Incidents and Service Catalog items. Both templates have user-defined fields with identical names (i.e, planned completion date) but when we run reports, the fields are often empty when they clearly contain content within the request. Is it possible to have identical field names in both and still run reports?
No users Listed after a Restore
Hi, After doing a restore, using the initial backup created by SD+, i've lost the default administrator, the only one i had. I've run the query to identify the active users and none is listed, it's possible to create an user with a query? I'm using MSSQL with build 8216. Regards.
BackupData
Hi, I've been making some backups and today for the first time got some errors and backup was not successful, size of backup is 0Kb! Changes applied today before backup: - Mail server Config - Enable Fetching - Add some notification Rules - Created some requests to test notifications (Success) - Deleted all requests created for testing purposes After this i decided to do a full backup and got some errors: Command prompt output: C:\ManageEngine\ServiceDesk\bin>backUpData.bat
Automatic Email Issue
Hi We have received an issue where Helpdesk system automatically sends an information email with date and time and known, but client could not get it. For these kind of situations, how can we see the date/time of the sent email in the system? Regards
Outbound Email
I'm still awaiting a response from your support team concerning the Outgoing EMail issue that was introduced yesterday night. Apparently, Manage Engine removed the optional Authentication box and made it mandatory overnight without informing us. We've tried adding credentials every which way and in every possible format we could think of, to no avail. I am really hoping that your change will not require further configuration modifications on our Exchange or Spam filter. We are only allowing your
New UI
Hello Is the new version of OpManager with the new UI available and I'm just missing it? On the front page of the OpManager page http://www.manageengine.com/network-monitoring2/ All the screen shots of the product are with the new UI. Is it available or are these screen shots misleading?
change probe name ?
hi how change probe name in central ?
Device already present in System
OpManager build: 11100 Database: PostGres RemoveDBEntriesNew script not working java.lang.ClassNotFoundException: org.postgresql.Driver at java.net.URLClassLoader$1.run(Unknown Source) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown
Configuring email tickets
HI, Besides configruing the email server settings in SDP do i need to any configuration with my Exchange 2003 server? It seems like SDP will not fetch emails. I want to implement a system where our users can submit an email and create a ticket to the helpdesk. I have set the SDP mail server settings to fetch email every 1 minute, and i can send emails fine, and reply to them too, but when i try to send email to helpdesk@domain.com SDP will not create a ticket.
Windows Agent Configuration - Linux Server
I have SDP running on a Ubuntu server. When I go to Windows Agent Configuration and attempt to configure the agent setting I get the following error. Failed to update agent settings. Any ideas on how to correct the issue?
DeleLog_2014-01-23 eating up all free drive space
For some reason this file has grown to over 24GB (!) and the drive has run out of space. What is this file??
Nested Resources in Service Catalog
A nice feature that would be beneficial in future releases is the ability to create nested resources in the form builder of Service Catalogs. For example, when a user submits a problem with Internet Explorer: They have the pull down for browser name. If they select IE, then the version pull-down appears, and they can only select existing IE versions. Or If they were ordering a new computer: They select Desktop or Laptop If they select laptop, the next field appears for them to select laptop accessories,
Request does not get reopened, when requester reply to request from within application.
Hi We are running Servicedesk plus : 8.2 (8214) We have a problem, that when a request is closed, and a requester is is replying to the request from within the servicedesk application, the request will not get reopened. The request will be reopened if requester is replying to the e-mail he has received from the system. ex. User get notification about his request is closed, user clicks the (To see your request click here =>) link. From within application the user clicks "reply" and adds conversation
HA with self signed certificate
Hi, I want to setup 2 servers to assign HA. I also want to use our own CA for SSL. This is the steps I take. - Install primary server - Install a self signed cert to server with keytool - Assign port 443 "So far all good" - Install secondary server ( run the installer and make a read only secondary). Now the problem arrives, do I install a self signed cert before I run the HAPack.zip that I made from primary server? If I dont make any cert, and copy the HAPack.zip I cant start the server,
Requests layout
Hi, Currently evaluating the software to ensure it can do what we need it to do, so far so good. One niggle i would like a solution for is the display of the requests section. Can this be seperated into a folder like structure with this groups? So for example having a France group folder, all tickets to that support group go in there, i have attached an image of what we currently use on our helpdesk system (which we are looking to mofve away from, hence me trying your product). We would like it to
Monitor Windows mount points
We have AppMgr build 11.510 running on Linux. I would like to monitor disk mount points on a Windows 2008 R2 server. Is this possible or does AppMgr have to run on a Windows server and use WMI? Thanks
Hijacked / Incorrect links on tickets
Hello, I've noticed this morning that a ticket has come in which has an email forwarded from someone who's email signature has an image with a link assigned to it which goes to their company's homepage. It seem that that link has now taken over all the other links on the site so if I go to click on Home, Requests, Problems, etc instead of going to the address of our server it's pointing to the address from the image in the email that the ticket was created from. The attached screengrab should highlight
Report to Show Open Tickets With Latest Updates
Hi Everyone, I have a requirement for a report that would show me all calls at a status of OPEN or ON-HOLD, together with the date of the last Technician update and what that update was. I need to use this to ensure technicians are interacting with our customers as this is one of our KPI's that over the lifetime of an open incident the analyst must communicate x times in y days. Does anyone have such a report ? Thanks Ian
Report for requests by "modified by"
I would like to create a report to show which technicians are modifying tickets. Where can I find the value for "modified by" in the database? This could be different than the assigned technician value, as in some cases a tech will update someone else's assigned request. Thanks
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