Report for requests by "modified by"
I would like to create a report to show which technicians are modifying tickets. Where can I find the value for "modified by" in the database? This could be different than the assigned technician value, as in some cases a tech will update someone else's assigned request. Thanks
ServiceDesk won't start on CentOS 6 x86-64 Install
I just ran the installer on a CentOS 6.4 x86-64 bit system. I download the 64-bit .bin installer. When I go to the install directory and then to bin and run the run.sh script, I get the following at the end of the output: Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 29 days Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details The only log file with content is logs/unpackout.txt which has: # cat
Unaccounted traffic ( above 50% of total traffic) in "yesterday report"
Hi! We have problem with version 7.7 (enterprise edition). When I see report traffic for yesterday, there's about 70 percent of all traffic displayed as "unaccounted traffic". I enclose file which shows this situation. "Recourd count" is set to 100 (in Admin Operations/Settings/Netflow Settings) At this moment statistics presented by Netflow are not very useful for us. I'm looking forward to hearing from you and your help in this issue. Regards Tom
Build 4620 SP3 - Upgrade issue
Guys, just a word of warning. After I applied SP3, when the service comes back up, you have to logon using ADAuditPlus authentication and re-enabled the domain you want listed in the logon box under the admin settings.! not a problem unless you have forgotten the local logon ;) !
rest API list
Hello, I read the documentation and previous posts in this forum, but I didn't find a clear answer yet, I hope you can help me. Can you confirm whether OpManager Rest API is limited to this list of action: Add a Device Add a Device to Business View Delete a Device Display a Device on Google Map Add a Notification profile to a device Add an Event Add a Business View Add a User What about the API list described here : http://help.opmanager.com/#rest_api As you can imagine I am trying to fetch data
can't add the new interface at opmanager 11100
Hello! I use Opmanager 11100 If I want add new interface I go to tab "interfaces" and click "rediscovery" than I select new interface and click SAVE (look at http://clip2net.com/s/6HiP7u) after this I view: Interfaces added successfully. but the new interface not added :( and this process can be retry permanently (( Help me pls!
Issue with the description field
Writing this post to know if someone has already faced this issue before and if we can get some help to fix it: Some customers reported us that the description field is not visible (requester view) for one incident templates we've created. After checking, the field is setup as mandatory and should be visible by the requester. We've contacted the support and tried to fix the problem by simply save again the incident template. It seemed to worked but actually the problem now appears on an different
Approval by email
Hi, Is it possible to update the approval status based on email reply. Regards,
Sort Support Groups
Hi, After we add an additional groups, its appears as an unsorted in the group field of the Request Template, if there is anyway to sort the list Support Groups?
Double Login
Greetings All, So, I've deployed the latest version of ServiceDesk in our organization. Unfortunately, there is an annoying issue that has persisted even after upgrading to the newest version. This issue is that when you access the Help Desk page (say, helpdesk.organization.com), you get a username / password pop-up box. So, you put in your domain credentials (ServiceDesk is configured to sync with Active Directory) and the password box goes away and drops you off at the "Login to ServiceDesk"
extend the Approval Description in the Approval-Overview
Good day, in the approval process the person receiving the approval has about 4-5 lines for notes available. On the approval overview there is ist just one line visible - if you click on it, a popup appears with all the additional information. Sometimes there is a need to copy these information or see the complete approval note in the overview. Could you please look into this and extend the description to the information listed? Or, i.e. give the description line in the overview a textsize of 150
Browser logon
Hi all we are running Servicedesk Plus 8.2.0 And Im allways wondreing why we see an logon popup before the real logon from servicedesk is appearing. This first logon popup we only need to cancel and type in the logon data in the next service desk logon. Any idea how we can disable this first logon windows. It seems it comming from the webserver servicedesk is using. Thanks all
Quick Actions
Hello, After Upgrating Service Desk Plus 8217 in tab Quick Actions the screen is cut,These happens only in IE8, in other browser is ok.But my company uses mostly IE8 Can we fix it. P.S How can i remove Notifications bell Thnx for your help
Root access to add ESX hosts?
Hi, Is root access required to add an ESX 4 host in Opmanager 9.x? Thanks.
SNMP scan failing
Have enabled printers with SNMP with read access with credentials. When we choose to scan asset it is failing - cannot connect to SNMP Agent or credential is not configured. It is inventoring but doesn't function to place in correct asset location as a printer for example. Have put in creditials and tried scanning and it still fails. What needs to be changed in order for this to accept the creditials. Is there a configuration in the printer settings that needs to be opened? Thanks, Gayla Alderette
Microsoft Cluster monitoring
Hello, I'm currently running a trial of AppManager 11. Everything seems good apart from 2 specific things I'm trying to monitor. I have a Hyper-V failover cluster and I need alerts when the Cluster Shared Volume runs low on space, I can't see a way of doing this. Also, I have a Microsoft SQL Server running in a failover cluster and I need to monitor the free space on the drive containing the database files. I could add alerts to the disk of the active node running SQL, but if it fails over to the
IP SLA Monitoring Alerts
Hello Support, We're evaluating NF9 and its IP SLA functions. We have successfully implemented NF9 IP SLA in our lab. However, we're unable to receive alerts when we have shut down the destination interface. We checked your documentation and found the following: . Why there are no alerts from the device? You might not have received alerts from the device if the trap host is not configured in the source Router. Make sure you configure the routers to send traps to NetFlow Analyzer. Telnet the router
Duplicate
Can I run or create a report to showing duplicate SIDS? Thank you.
Ifindex Naming
I have multiple routers set up to be analysed using NetFlow. On all the routers i have multiple interfaces being monitored but they are all comming up with just IfIndex IfIndex1 or ifindex2 or something like that. In NetFlow i have tryed to set the Default Interface Name to all three different options (IfName, IFDesc, IfAlias) however it is still not working. All the other options in NetFlow are their default, i.e. SNMP community name = public and SNMP port is 161. Is there something that needs to
ADaudit crashes when DB server reboots
There is a fairly serious flaw with ADaudit Plus. When our DB server reboots, the ADaudit Plus service stops. There is no error generated, no alert, nothing apparently configurable to get the service to restart. So while this service is down, no logs are being pulled and meanwhile the Security logs on Domain Controllers are truncating and potential evidence is being lost. Your product needs some way to alert that the service cannot make the DB connection. I have already opened a ticket regarding
OpManager REST API
Hello, I'm new to API's and trying to get a simple "GetMailServerSettings" query to work. I've done lots of searching, but can't seem to figure it out. Here's the HTTP GET query I'm using: "http://opmanserver:8060/api/GetMailServerSettings?apiKey=c3dd12f549f8afadsfaf2082bb5643d315" I have tried all sorts of variations... Can anybody help me build the correct string? Thank you, Max
SNMPV3 issue
Hi Can I activate an snmp v3 in cisco switch already activated to send snmp on nagios because i tested the snmp v3 and the opmanager display the cisco switch (2960 et 4000) as unknown Note that the OpManager OS Is Windows Server 2008 R2 Regards
The PGSQL port in Applications Manager change. It's normal?
The port on which Applications Manager PGSQL database runs change. Is it normal? We have an external application to query the Applications Manager for that can not be done directly with the tools provided, and they failed because the PGSQL port changed with the last computer restart. Thanks
Error while trying to instantiate SQLGeneratir... - BackupData
Hi, When i run BackupData.bat it gives me an error but it finish the backup, until now i haven't try to restore, so i don't know if it will. What error is this and why it happens? Can you Help? I'm on Enterprise version under evaluation period (waiting for the license). Info: Active DB Server = mssql Database connectionProp : null Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.SQLGener ator java.lang.InstantiationException: com.adventnet.db.adapter.SQLGenerator Database started
Software Install configuration option save as draft deletes all packages except the one on the top
Hi, I'm going crazy! We updated to Desktop Central 80332 just before the end of last year. The normal issues we experience are client agents not upgrading and execution of MSI and EXE's fail. Both MSI, EXE's and client agents were tested but just this week after deploying an Installation configuration and saving it as a draft all of the packages within the configuration were deleted bar the first one in the list. This issue is happening in two sites we currently have Desktop Central 80332 installed.
RDP Logins / Sessions
Is there a way to setup OpsManager to alert on a max number of RDP sessions or logins on a Windows 2008 server? Thanks
How to add Active Directory groups to local computer administrator group?
I need to deploy an Active Directory group to local computer administrator group. Any suggestions?
Pull event logs with Inventory
Are we missing it or is there not the ability to review event logs for managed machines in DeskTop Central? We currently have LanSweeper also as were planning to replace it with DC. LanSweeper pulls the event logs with the inventory scan which allows technicians to review the latest logs prior to even connecting or contacting the requester. This many time allows for a hypothesis to be well formed at the time of first contact. If this does not exist, sounds like a feature request.
Double signature on reply template
Hi, after upgrading 8213 I entered in the "notification rules" - "email template for:" - "replyng to a request" the field $ EmailSignature and everything works correctly when I reply to an email that I get. But when I want to answer using a "reply template" I have the signature double. Thanks Daniel
Need to modify Query reports
Hi there, need some reports: 1. avg time to solve a request where tech group = "group 1 and group2" I've got this query, could you modify it? SELECT MAX(pd.PRIORITYNAME) "Priority", TO_CHAR(((AVG(wo.TIMESPENTONREQ))/1000 || ' second')::interval, 'HH24:MI:SS') "AVG Time Elapsed", TO_CHAR(((SUM(wo.TIMESPENTONREQ))/1000 || ' second')::interval, 'HH24:MI:SS') "Total Time Elapsed" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN PriorityDefinition pd ON wos.PRIORITYID=pd.PRIORITYID
Service Catalog does not display user defined fields created in standard request templates. Why?
Hi, I am trying to use the Service Catalog but we have added user defined fields under the HelpDesk Customizer. We use these in request templates we created before the Service Catalog was added to MSP. Why don't I see those same user defined fields when making a new Service Catalog Template? I have Service Desk + MSP 8200
unable to view unassigned requests
Hi; We have a need to restrict access to certain requests (of sensitive nature). I have looked through the service desk feature list and apparently this is in the backlog. In the interests of trying to get this to work I switched on "All in group and assigned to him(requests only) in the Role configuration screen. This has the unfortunate side effect of not allowing technicians to see unassigned requests, even when they are allowed to see all groups (including the group I was trying to use to restrict
2 ticket from 1 service request or change request
In our work possible service requests for which should be made two parallel stages in different departments. Can request generate two requests by templates or create second request from first with another template? Just as tasks in request now, but the task not not suitable - do not approve, do not have attach and are not included in the reports. Another way - make the same request through change - change request template will generate the appropriate requests (2 or more) from templates.
Copy a SelfService configuration
Can I copy a configuration and redeploy it in another Domain? Or do I have to complete reinstall the portal for that domain?
Audit Log Location for ADSelfService Plus
For security compliance purposes our organization has requested we forward logs from ADSelfService Plus to a log collector rather than sending via scheduled reports in email. To do so we need the location/name of the file storing the audit logs that are normally accessible from Reports -> Audit Reports. Where are these logs located? Thanks.
Making ServiceDesk Plus Indexed by Search Engine Bots
How does one make ServiceDesk Plus get indexed by search engine bots? Most Wiki material on the web that is public is also available for search via a search engine that discovered and indexed it. I haven't found this to be the case with ServiceDesk. The URL https://domainHostName/sd/SolutionsHome.sd or something similar should provide a visiting search bot with information to link pages and resources of those pages so that users can easily discover pages created in ServiceDesk in the search engine's
Change CI details field
Hello, We want to add to Servicedesk CMDB link to a Web page in another system. How is it possible to change the field mapping CI details on another page? Or even be a hyperlink?
Asset Management
Have a question on how to handle repurposing of assets. We have a workstation in our assets that was named and shows in our asset list. We re-imaged and renamed device but it does not show up in the asset list after a scan. The old device is still listed. To keep assets consistant and up to date, I guess I was under the impression that during a scan it would clean up or change the device to the new information. So do we need to delete the old device in order for the scan to insert the new repurposed
Pending request
Hi. I need to have a report for each request pending time. How can i do it? It is very important. Best regards
Questions
Hi, I am trialling the software and so far so good, i have a couple of questions that i need to figure out if anybody can help? Can the software monitor more than 1 mailbox? We have a mailbox for each country we support (obviously we can set these to forward if it can only monitor 1 mailbox). What we need though is for the automatic replies (thanks for the request, your ticket number is ### etc) to go out in different languages. So for example, if somebody logs a request to the France mailbox, the
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