Best Practices for exposing SDP web site to the enterprise (Internally and Externally)
Is there any documentation or recommendations for Best Practices for exposing SDP web site to the enterprise (Internally and Externally)?
Service Pack 8204 failed
Hi, I tried to install service pack 8204 and it failed. Error message was saying something about "unable to uninstall". Now I can't start the application. When I launch "startSDP.bat", application freeze on "application layer started". I ran the "run.bat" and message is : Unclean shutdown of previous run. PPM Installation failed. Please contact the support team. Failed to start the server. Please refer logs for more details. Need help! Any idea?
ServiceDesk Plus Integration with Asterisk
ServiceDesk Plus can be integrated with the Asterisk telephone plant?
Cisco Application Visibility and Control available in NetFlow Analyzer 9.8.6 Build 9865 (Beta)
Hi Folks, We are glad to announce the release of NetFlow Analyzer 9.8.6 Build 9865(Beta) which supports Cisco Application Visibility and Control(AVC). We take this opportunity to thank all our customers and users for their feedback and the continued support. What is AVC? Cisco Application Visibility and Control is the combination of multiple technologies which found in the Cisco ASR 1000 series and Cisco Integrated Service router generation 2 (ISR G2). Cisco AVC allows network administrators to
Configure Monthly reports in Netflow
Hi, I want to fetch weekly and monthly reports from Netflow analyzer. But currently i am able to fetch reports from last 24 Hours only. Is it possible to fetch past reports more than last 24 hours? Regards, Inder
j_security_check;jsessionid MAnageEngine error while login to servicedesk portal
Hi Team, We have ManageEngine servicedesk plus installed in our environment. We are facing the below error while login to servicedesk URL, http://xxx/j_security_check;jsessionid=DE2B2D8CD1126C1EA470B16640512F46 Please let me know if anyone have the solution for this ? Thanks, Amol
I've never used DC to patch my servers....
I have a wide range of servers 2003, 2008 R2, 2012, 2012 hyper v hosts, etc... some physical, some hyper V, etc... I've never used DC to patch my servers, have always run it without issue on my workstations but have been leery of patching my servers. Curious to hear from users who are patching their servers and if there is anything I should be aware of in terms of do's don'ts types of boxes I shouldn't use DC to patch, etc...
Announcement feature .
Hi We want to publish our downloadable content on announcement board. But ı can't see any attach field on add new announcement page. And my second issue; I don't want to share my announcements with all my accounts or contacts. Could i choose my accounts who should see my announcements. Regards
Bulk Reply and Resolution
We have some circumstances where we need to bulk replyto many requests with the same answer. Then we closed the request so no extra notifaction is sent. Is it possible to bulk reply or bulk resolve issues? I can see you can bulk close but our configuration means that sends no notifcation. Thanks
dont reopen request if i a technician
Hi colleagues, Please help me, if im an technician, i dont reopen my request whis was resolved, but if i user reopen is work, heeeelp! Thanks!
Layout dropdown menu issue [russian lang]
Hello We have problems with layout dropdown menu when selected Russian language. Left part of the menu does not have the background. How to fix styles? version 8.2.0 build 8216, browsers IE9 and Chrome 27
Delegate Downtime Schedule Configuration to Operator?
Hi, How can i assign an Operator to have the permission to configure Downtime Schedule. I know AppManager has this feature already. Thanks
Script monitor
Hi, I've never worked with script, I need to perform monitoring a log file of my application and if it finds an X message it returns me an alarm? Could someone help me in this script.
Can not convert mysql to sql server 2008
Hello admin, I'm using ServiceDesk Plus version 8.2 build 8212 I implemented step by step below The following is the procedure to migrate your ServiceDesk Plus database from MYSQL to MSSQL. Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Take a backup of the existing data and configuration under MYSQL database. From command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat command to start the data backup. cmd> [ServiceDesk Plus Home]\bin cmd> backUpData.bat
Stuck in the log in page after upgrading OP Manager to latest version
Hi Support, I've successfully upgraded our OP Manager from version 8721 to 11100.. I haven't had any problem with the upgrade but when I try to start and connect to the UI I'm stuck in the log in page. I check the wrapper logs (dbserver failed) please see below. STATUS | wrapper | 2014/01/15 11:03:27 | Launching a JVM... INFO | jvm 1 | 2014/01/15 11:03:30 | WrapperManager: Initializing... INFO | jvm 1 | 2014/01/15 11:03:35 | taryIconProps {DefaultMenuItem=Status, ApplicationName=OpManager,
Alarm
Hi how I configure a host to alarm when not are collecting information for CPU, memory, disk ...?
Opmanager & ServiceDesk Plus MSP Integration
Include official support for Opmanager to ServiceDesk Plus MSP integration. This functionality does already work but should be officially supported.
Cannot add device
We had a server that was in OpManager but it died and we had to rebuild it from a backup. This was also then removed from the opManager console. Now it is rebuilt I am trying to add it back into OpManager but it will not show. I search for the device but opManager cannot see it. I then click Add Device and it says it has added the device but I still cannot see it. Anyone had this problme before and if so how do I fis it? Thanks. Rob
Hotfix 7929 released
Dear Customers, Today we have released our latest hotfix 7929. Here you can download the hotfix http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of features included and the issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7929 Thank You Regards, Arun SupportCenter Plus
Can I delay a alarm on a VM performance monitor?
Is there a way to get notified when a CPU exceeds 90% for a period of around 5 minutes rather then just immediately getting notified when it crosses the threshold using the VM performance monitors? With 400+ servers having it alert the moment it goes over is resulting in a constant stream of alerts. However, I do need to be alerted if a server is pegged at 100% for a period of time.
Query Report keeps giving errors
Dear MSP, I'm having some issues with making my custom query. I only wanted to add the requester and the resolution, though I keep getting errors, while only adding the requester. So here's my code: SELECT wo.WORKORDERID "Request ID",wo.title"Subject",aau.FIRST_NAME "Requester",wof.UDF_LONG1 "Time spent (m)",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.COMPLETEDTIME) "Completed Time",acd.ORG_NAME "Account",aci.fax"KLANT NUMMER" FROM WorkOrder wo LEFT JOIN WorkOrderToDescription wotodesc
Conversation reports different fields
Hi, I'm looking at conversation reports a lot to understand traffic flows in my organization and create traffic flow matrix. I found out there is a difference in field shown for conversation reports: "Last 15 Minutes", "Last 30 Minutes", "Last One Hour" shows all fields "Src IP", "Dst IP", "Application", "Port" (as Source Port), "DstPort", "Protocol", "DSCP", Mapped fields and "Traffic". While other reports (except for "Custom Selection") shows only "Src IP", "Dst IP", "Application", "Port", "Protocol",
Netflow reports
Hi everyone I've little problem with reports. By default reports has only 10 position, how can I decrease it? I can't find it anywherer. Thanks in advance
Average time to respond by account and Average time to resolve by account.(SDP MSP)
Hi, I am looking for a query that shows the average time to respond (in minutes) and average time to resolve (days, hours,minutes) by account. As below. Account Average time to respond Average time to Resolve Total Number of Incidents Acme 17mins 0 days 3 hours, 21mins 201 Apologies I forgot to give the below info. Service Desk + MSP Your Version: 8.1 Build 8106 Latest Version: 8.1 Build 8106 [Details]
ServiceDesk Plus 8217 Released
Dear Users, SDP 8217 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 8217 SD-49319, 53651 : Additional Email Signature gets added while selecting reply template for request reply has been fixed. SD-53435 : Upon replying a Request created into servicedesk without any CC emailid, CC field is populated as 'Not Provided', has been fixed. SD-53778 : Performance memory leak identified while performing continuous
Saving signature
Since once of the latest updates our signatures disappeared when we replied on calls. I have solved this problem by editing the reply template. Now I am trying to change my signature because the information in it is incorrect. Whenever I save my signature, it will refresh the screen and my old signature appears. I was able to add an character, but a complete change would not be saved. First, the error during saving was that NTLM authentication was failed. This isn't right, because i am logged in
Changing Column Width on Custom Report
All, I have created a custom report in Service Desk Plus and would like to change the column width of 3 columns. I have not seen a way to do this for only one column. Can someone point me in the right direction? Thanks, Matt
Importing Cases
Has anyone got any tips (or ideally supported tools) on importing Cases from Microsoft Dynamics CRM 2011 to ServiceDesk Plus?
PMP not starting after Upgrade to 7000
Wrapper dies with "could not start database" but postgres is already running. I had PMP running once directly after reboot but that cannot be reproduced. I see the java programs coming up but they die shortly after invocation. postgres is running with several children, port 2345 is active.
HA problem after upgrade to PMP 6904
After upgrade from 6802 to 6904 my secondary server does not start anymore. I upgraded the primary and it works. I reinstalled the secondary as recommended, created the HAPack.zip, unpacked that, checked that pmp_key.key of primary is in the right location on secondary and accessible. But the secondary does not start. in logs/serverout0.log: [13:49:25:876]|[12-12-2013]|[com.adventnet.mfw.Server]|[INFO]|[10]: Creating new Server instance| [13:49:26:399]|[12-12-2013]|[com.zoho.framework.utils.crypto.EnDecrypt]|[SEVERE]|[10]:
Email Notification when sharing a resource
Is there a way to enable email notification to users who a resource is shared with? in other words, I share a resource with John Doe. Can an email be generated so John Doe knows I shared the resource with him?
Open Connection - Windows 2000 Servers using local administrator
I have an issue trying to open a connection to a Windows 2000 server using the PMP page. It seems as though there is a character limitation when the string is sent to the server, as the "administrator" seems to get truncated when opening the connection. Is there any way around this character limitation? I've attached a screenshot so you can see what I am talking about, Thanks, -Clark
Personal Passwords missing after upgrade
Hi there, We have recently done an upgrade of PMP from 6503 to 6904, plus changed the database from MySQL to PostgreSQL. Unfortunately, some of our users have reported that personal passwords have disappeared. When the users visit the personal passwords tab, it prompts them to enter a new encryption key, and then none of their passwords are present. Is this a known issue? We do have a backup of PMP prior to the upgrades, but would prefer to resolve this issue. Cheers, Neil
Is there a way for Service Desk Plus can create a request based on email sent to its email address
Hi, I was looking at service desk plus and under the mail server settings exist an incoming tab that has the following: Mail Fetching status: stopped so I clicked start fetching and it is now fetching. I sent an email to the incoming email address but do not see an email notification that I received an email. I see the following: During mail fetching, ManageEngine ServiceDesk Plus will delete e-mail messages for the mail account in the mail server. Hence create a separate mail account and alias
Merging supports and contacts
Hi If ı want to manage my support team on application, after created my account can i add my supports under this account which i created with same support id as contact? Regards
How to create users to connect on ADAudit Plus
Hello, We are currently evaluating ADAudit plus, I didn't see how to create a user to connect on ADAudit plus, the idea is to provide an access to oue Security & audit team Best regards Philippe
Task enhancements
Hi there, We would like the following enhancements with tasks. 1° To be able to create custom views for the task overview (similar to the request overview) In our company, a lot of technicians are member of different support groups. Therefore we would like an option to filter the task overview per group. 2° To be able to predefine the times in the task template For certain service requests, we know upfront how much time each task will take. Therefore we would like to be able to pre-populate
Smart Phone Application
Hi Do you have any smart phone application? If my support team want to login to system on their phone, should they use a browser? Regards
Desktop Central Server showing Wrong Time - How to fix it?
Hi Folks, This could be due to JRE Time issue with Java. Give a try with the below given steps and revert in case you need more assistance. Download the attached jar file and save in <DesktopCentral_Server> folder. Rename the time.rename2jar.txt file as time.jar Execute the following command: <DesktopCentral_Server> jre\bin\java -cp time.jar Time The timezone that is displayed as the output should be the same as your default time zone. If not, change the timezone to a different value (any time
SQL for the report "Availability and Health History Report for All Monitor Group" warning/critital info ??
Hi, We would like to make a report vía SQL (PostgreSQL database). Our report is a mix of the SLA report and the "Availability and Health History Report for All Monitor Group". We have found the SLA tables, and the Outages tables, but we don't find the tables where the "warning/critical Duration, Count, From and To" info from the report "Availability and Health History Report for All Monitor Group" are stored. Why? Our boss need a report with one line for each monitor group, with the following information:
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