I'm trying to understand how we can create a reliable daily report of time spent for our technicians. They are having the problem where they add a Work Log on a call for the previous day (including start and end time) for example, 1 hour. This time is not added to the previous day but is added to the current day in the report we run. 

We just want to report on time that the technicians have added themselves to the worklog, regardless whether the call is open, resolved, closed etc. 

Under the available columns there are several choices of time spent.