Hello!

We have recently implemented ManageEngines's  Service Desk Plus in our test environment and connected it via Microsoft SQL. Scanned all the computers and other assets and also imported all the domain users by performing a domain scan by providing the proper credentials. Finally mapped the workstations to its respected owners.

We then enabled active directory authentication, but with whatever domain user we try, it tells us wrong username or password.

Now our domain is called xxx.yyy.zzz its a child domain for yyy.zzz and the portal is hosted with yyy.zzz on their servers. The domain name after scan comes up as xxx.yyy.zzz (naturally) however if I do somewhat change it to just xxx only,  I can sign in but for instance the permissions applied for certain users as SD Administrators doesn't work and they behave as normal requesters.

Not sure what is going on and why can we login using our domain credentials and our domain name.