SQL for the report "Availability and Health History Report for All Monitor Group" warning/critital info ??
Hi, We would like to make a report vía SQL (PostgreSQL database). Our report is a mix of the SLA report and the "Availability and Health History Report for All Monitor Group". We have found the SLA tables, and the Outages tables, but we don't find the tables where the "warning/critical Duration, Count, From and To" info from the report "Availability and Health History Report for All Monitor Group" are stored. Why? Our boss need a report with one line for each monitor group, with the following information:
Business Rules - based on a change of value
It would be useful in the Business Rule section to be able to define a rule based upon a value changing when a call is saved. For example, once the ability to automatically create an email is added to ServiceDesk Plus (I understand that this is a scheduled change), we would love to be able to automatically generate an email to a customer if, say, the priority of the call is changed. Brett Bridger Senior Systems Engineer St Vincent de Paul Society NSW, Australia
I want to run a report on all tickets with all information (especially tickets with multiple technicians comments)
I understand it will take a little while to run but that's ok. When I run the kitchen sink report now I get a lot of information, about 5Mb worth in .csv but not nearly all the data fields/metada that I can see when looking at the individual ticket. This is a work dictated request and ticket history is of high importance. I haven't found any solution on my own after several hours of work.
Cisco IOS Zone-Based Firewall
Hi, Was wondering if there is support to configure Zone-Based FW rules for Cisco routers. Also is FW analyzer able to process Cisco ZBFW and IOS IPS syslogs? Thanks.
support team tab
Hi. Our customers can't see support team tab. How can we open this feature for customers? Regards Onur
View stats in more details
Hello Support, I wonder if you can help us, is there a way to view past stats for a selected host in more detail in the time dimension, for instance in average 1 or 5 minutes please let us know thanks Merv
No Trap Parser defined for received trap
Dear I run OPM 10100 and it seems to run fine for months. I'm trying to add new Traps from a software on a defined device, but even if I load the MIB of the trap or I click "Create Trap processor" and just click ok, the traps are still in the Unsollicited trap. I tried to: - stop / start OPM - try snmp v1 and v2c/3 - delete mib / create trap processor from the Unsollicited trap button - delete/reimport the mib - create a DNS entry in the OPM Windows hosts file to be sure the hostname and IP matches
Software using statistics in MESD+
Hello! Is it possible to implement software using statistics in ManageEngine ServiceDesk Plus? I mean. for exmple, how much time certain software have been working during the day, or how many times was started.
Project Management - Task Notifications
Hi, I have created a new project with a number of milestones and tasks assigned to technicians. Is there a way that when a 'Task' has been updated or closed that it can email the 'Milestone Owner'? I cannot seem to find an option to do this. Also, is there a way of sending an email to the technician assigned the task to notify them that a task has been assigned to them? Thanks Andrew
change hardware
Dear all, We need to change our old hardware to new one with SupporteCenter installed on it. I would like to know that do backup, re-install software and restore the database is the only process to do or need more steps to save license key and preserve data. Thanks in advance. Best Regards!
Awaits approval in My Request Area
Hi, I created a service request and configured 2 stage approval workflow. After creating a new request by the user, the Awaits approval section displayed 1. But when the first approver approved the the request then Awaits approval section for the requester changed to zero (second approver has not completed his approval) Why this is happening?
Mib Browser shows correct values but monitor doesn't
Hello, I am trying to monitor the number of Users per Radio interface on my Cisco 5508 WLC. I have found the correct OID and when I use the MIB Browser, I get the correct information: Here's a small sample output: bsnApIfNoOfUsers.88.188.39.18.206.0.0:-->3 bsnApIfNoOfUsers.88.188.39.18.206.0.1:-->8 bsnApIfNoOfUsers.88.188.39.18.215.240.0:-->1 bsnApIfNoOfUsers.88.188.39.18.215.240.1:-->2 But when I add a new monitor to the device template and test, I always get 0 for every instance. Am I doing something
Migrating OpManager
The server we have OpManager running on is about to go away, is there an easy way to migrate the setup to the new OpManager server? I messed around in the interface and I see there is a DB manager, but not sure if that is what I need. Any help would be appreciated. Thanks! TS
Need Details on the LDAP Bind Time Monitor
Hello-- We started trying to use the LDAP Bind Time monitor on one of our DCs so we can set a baseline and apply the same threshold to our other DCs. Can you give me some details on the proper way to setup the thresholds, and interval for this monitor? We don't want any more network chatter than is necessary. Thanks,
release date for 9.0?
Hi , just wondering if anyone knows a defined release date for 9.0 ? I need the change management upgrade thanks Russ
NoSuchUserAccountException after install
I've just installed ServiceDesk Plus, and when I try to login initially, using administrator/administrator, like the "Admin Guide" says, it keeps saying "Username or Password is incorrect". In the serverout log file, I get: [18:12:53:859]|[06-05-2006]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[INFO]|[15]|: authenticating user : administrator| [18:12:54:379]|[06-05-2006]|[com.adventnet.authentication.PAM]|[WARNING]|[15]|: NoSuchUserAccountException occured with message
ADSelfService Plus 5.0 Build 5041
Dear Team, It is with great pleasure that we announce the latest release of ADSelfService Plus (version 5.0 build 5041). The release includes a enhancement and a couple of bug fixes. Enhancement : Added an option to email generated reports. Fixes : Issue with updating profile details when the update button is clicked more than once. Issue with updating the Advanced Policy Configuration settings from Security Center. IMPORTANT NOTE: Existing Customers can upgrade to the latest build by downloading
Can I exclude email addresses when scheduling enrolment message?
Is it possible to exclude email addresses if I schedule an enrolment email? The email is scheduled for 2300 on a Tuesday, we want to make sure some of the shared mailboxes don't get the email. thanks
Reporte de Facturación
Como habilitar el reporte de facturación en Netflow Analyzer?
Asset Management
I have 24 software items that show up in "Under Licensed” yet I have the number Purchased equaling the number installed. The Icon shows green as compliant so I do not know why it is on this list. I also have one software that is over licensed on the under licensed list. The pie graph shows the under licensed section as well. I am going through an asset audit next week and this will really hurt my numbers. Any ideas? I am on Service Desk Plus 8.2.0 Build 8206
Creating Templates for Multiple Servers
Hello, Can someone please tell me if it is possible to create Templates with Multiple Monitors such as IIS, Windows Performance Counters, Windows Servers, etc and Apply them to Multiple Servers. We have multiple front end servers that essentially serves the same purpose and it is really difficult to maintain same set of thresholds on all those servers if it is done manually. Please let me know. Thanks
remote software not working
Hello Guys, I was wondering if you could shed some light on an issue we are having here. We have Ultra VNC installed on our 200+ machines as well as the manageengine audit tool with the meeting software however we cannot remote on using the agent or VNC as an error occurs. The VNC option looks like it connects but gets stuck. The only firewall we use as a business is F-Secure and we do have a group proxy. Any ideas?
Operational Hours
Hi We want to set different operational hours for every different contracts. How can we do that? Thanks.
Level List issue
Hi We created a level list. If i open a new request as a support i can see level list but our custemers can't see this field on their side. I want to show this field to our custemers request page as mandatory field. Regards.
Sort by issue from contact tab
Hi I want to sort my contacts by their name, login name or smth. But when ı clik to top of the column nothing happens. If ı try samething in account pace i can do. What's the diffrent and how can fix it? Thanks
SQL Report for Scan Failures
Hello, I'm looking to run a report to find the date for the last successful scan for each of the workstations on our network. If someone could help me out with this it would be much appreciated. Thanks Paul
Physical Domain Controller has no WMI option
Hi, I have a physical Domain Controller that has the following Vendor : Microsoft Category: DomainController Type: HP ProLiant Servers and it has no option to add WMI. I tried to add it to the HP ProLiant Server type, but it has no option. Where can I add it. All my virtual Domain Controllers are fine. Best wishes Michael
How do you assign to a group
I want to be able to use the portal to create a ticket to a specific group of technicians. This, i think i can complete by setting the default in the template or using a rule. What i can't do it make it assign to the group of techs. So when the tech logs in they don't have it in their list. Please advise.
Ap Manager - unmanage not work - possible bug?
hello, I have this problem with OpManager and configure the plug-in ApManeger. I have to monitor my vmware cluster. all hosts are detected properly but the VM powerd off continnuano to report errors. I have selected the VM from "Monitors> Virtual Machine - Bulk Config View" and I selected "unmanaged and reset status" and the alarm disappears, but after a few minutes (next to pool) machines are re-recorded and put on alert. meadow in the command "unmanaged" seems not to work. tips? Thanks in advance.
Questions / Problems / Ideas
Hello OpManager support team, How can I monitor the device under 1 minute interval? I tried the agent but it was not the real-time agent like other monitoring tools' agents. I was expecting the real-time CPU or other monitoring parameter which OPM can monitor with CLI/WMI/SNMP. As I know so far, it monitors only the logs. (is this include the EventLog?) So, I'm trying the SNMP Traps and Syslog for real-time anomaly monitoring but it is quite hard to configure the each devices. Actually
time spent report grouped by requestID
SDP MSP 8203 SQL Database Is is possible to have a time spent on requests report grouped by Account and then by RequestID For billing purposes we need to review each call and and have total time spent on each call Thanks in advance
schedule request
hello hoe can i schedule the creation of a request every 3 hours without having to make it in preventive maintenance
changeDBServer not work
Hi, changeDBServer did not work. I am run changeDBServer on the command prompt and receive message "Error occurred during initialization of VM java/lang/NoClassDefFoundError: java/lang/Object"
Monitoring satellite links?
We use Nagios today for monitoring satellite links to ships. In Nagios we are able to adjust the time out to be very long. This is necessary as the response time can be very slow. Is it possible to adjust these values in OpManager to be able to monitor this type of links? Best Regards Thomas
Request auditors
Hello! Is there in ServiceDesk Plus an opportunity to add auditors of the request? In other words it would be desirable that the user, who is presents in the field "CC" of request, must have opportunity to see this request under his own login. Thank you!
Pass-through Authentication
New here, Really sorry and this might seem simple but we have no idea what our settings should be for this feature (using free version) Adding a Computer account for this? Computer accounts don't have passwords so why ask for one. Can someone help me set it up (Windows 2003 R2 DC)
Ability to select SQL Jobs vs. All
We would like the ability when adding a SQL Monitor in AppManager to be able to select which SQL Jobs are monitored for Health/Availability vs. the default settings of the monitor which pulls in all SQL jobs. This would allow you to only monitor and alarm on business critical jobs versus alarming for jobs that have zero business impact or are only ran infrequently. Thoughts? Thanks, Scott
Customer sites
Hello; Some advice from users would be much appreciated. We act as a support team for multiple small businesses (in the health sector). These sites have transient users. These users don't have an active directory listing with us. We have fudged SDP to handle these generic users by (wrongly) using sites an important piece of information, and that the name of the requestor is just placed in the description of the request. How can we be handling our 'sites' like this with SDP? The system seems to be
SDP 8213 Backup Error
Hi Support, I'm Using SDPlus 8213. Run As Command Prompt D:\>ServiceDesk\bin\backUpData.bat Run As Command Prompt D:\>ServiceDesk\bin\restore.bat Run As Command Prompt D:\>ServiceDesk\bin\UpdateManager.bat Commands give error Error Screen Shot is attached Can you help for the solution..
disable netflow on Cisco ASA
Hi, I get these messages when trying to disable netflow on my ASA 5505. Can anyone tell me how to remove netflow? Thanks. AlzASA(config-if)# no flow-export enable ERROR: This command is no longer supported. Flow-export actions under MPF need to be removed to stop exporting NetFlow events. AlzASA(config)# no flow-export destination inside 10.59.1.53 2055 ERROR: flow-export: destination in use. Remove all references before attempting to delete.
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