Delay trigger on VM performance monitors?
Is there a way to put a delay trigger on the VM Performance monitors? I would like to be alerted if a CPU is pegged at 100% for 5 min + on a server, but I don't need to get an email every time a server blips over 90% for 2 sec. With 500 + server it just means I get a constant stream of alerts. I see a way to do it on the WMI monitors, but monitoring at this level isn't as accurate.
Creating a new category tree
Hi, We have had ServiceDesk for a while now and we have dicided to change the category structure totally. Have you have any customer who have done this and what is best practise? I mean is it best to just create the new structure and leave the old request with the old categorys? Or will the old requests categorys disapear? Or do we have to re-categorize all old request? many questions :)
ADManager Plus Fixes and Enhancements (Build 5100 to Build 6012)
Version 6.0 Build 6012 (15/Mar/2013) Enhancements: Mailbox Storage Limits specified using single user modification will be validated based on the version of mailbox Exchange Server. 'Automatically update e-mail addresses based on e-mail address policy' attribute will also be available in reports now. Instead of only the OUs from primary domain, OU's of all the selected domains will be displayed for 'Move Computers' option in computer reports. In Single Group Modification while adding new members,
Question for Wake-on-LAN
Does OpManager support the Wake-on-LAN? It seems OpUtil supports it. How about OpManager. If any of them supports, is it works on Linux and Unix? Best Regards, Sangchul Jung
If SSL 2.0 is disabled on a server am i now unable to use URL monitoring?
Hi, We have just disabled SSL 2.0 on one of our servers which we were monitoring a https website. Since then OpManager is reporting that the website is down when it's up and running without any issues. Regardless for http, https, full server name and domain and ip address it has the same issue. I'm just looking for conformation that nothing can be done and i'll just need to monitor the world wide publishing service from now on or something can be done? Thanks D
SLA practices what do you do?
We are looking to set up our SLA's but it only has two criteria replied or resolved. What about assigned? If I assign it to someone but not resolved in 2 hours it should be escalated but I don't need to reply. SLA for say a windows password reset. our SLA is resolved within 10 minutes lets say. If I pick up a ticket and call the user to resolve their issue but the SLA says it should be resolved in 10 minutes it will get escalated/alerted while i'm on the phone with them. What does everyone else
Service Catalog SLAs per Site
It exists any tip or trick to define Service Catalog SLAs per Site? Why is not like General SLAs where we can select and associate the proper Site? I need this feature with high urgency. Any tip will be appeciate. Regards.
Graphic URL Down
HI We had a fall in a URL that was in down and after sometime the same returned to the UP state but the graphics appear with a status of down. What would be the reason and the solution?
Approvals text
When a comment is added to an approval, it is difficult to read those comments. If I hover the mosue over the comment, it is displayed in a tool tip type of window but only for a few seconds. I suggest that you allow techs to click on the comment to pop up a window that contains the text entered by the approver. The tech should then have to manuall close the box rather than have it automatically disappear after a few seconds. Need to provide a "More information required" option that sends the text
Graphic Datastore
Hi In some VMs graphic Datastore not appear in History Reports. What would be the reason?
Notification profile disk space only.
Anyone got a good working mail-notification-profile on disk space use ONLY. eg. like over 90%. Problem is, you have to use(afaik) 'violate any threshold value' so you get an mail for ANY violation. We had to start filtering at our mail system, dropping all but those concerning disk space. Then we process incoming mail in our separate-eventsystem to create disk-event-workorder. Can easily put unnecessary load on our systems.
Compliance rule creation error?
I am building a compliance capability for network devices and have managed to create policies and rule groups, however device expert will only allow me to create 10 rules; it fails with a creation error every time I try to create a new rule. Any ideas?
More Simple and Effective Tips for the Self-Service Portal in ServiceDesk Plus - Service Catalogue
Taken from our Blog page - http://set3manageengineuk.blogspot.co.uk/2014/01/more-simple-and-effective-tips-for-self.html This one came up the other day when I was doing some work on the Self-Service Portal with a client. We were creating Service Categories and Service Templates as part of the main ManageEngine ServiceDesk Plus Service Catalogue which bore no relation to IT e.g. booking travel, hotels, taxis and requests for catering and the like. Now I followed the usual exercise of using meaningful terms
Monitoring HP V1910
I am attempting to configure a few common monitors on some HP V1910-48G and HP V1910-24G switches. I have been able to find the monitors for CPU Usage, Memory Usage, and Temperature which are: HP v1910 CPU usage .1.3.6.1.4.1.25506.2.6.1.1.1.1.6.8 HP v1910 Mem usage .1.3.6.1.4.1.25506.2.6.1.1.1.1.8.8 HP v1910 Temp .1.3.6.1.4.1.25506.2.6.1.1.1.1.12.8 I am having trouble finding OIDs for a few others such as Jabber, Number of Fragments, Total No. of Collisions, etc..and also the MIB needed to monitor
Known Error Database (KEDB) - NOT SOLUTIONS
As part of the problem management module it would be nice to have a list of know errors and workaround. While this can be implemented as a "solution type" the fact that incidents cannot be related to to a solution means there is no ability to see the effect of the known error on the service. Requirements: It should have custom fields for the client to create their own data types against the record (the status of the error, severity, system etc) It should be able to be linked to a Request - i.e.
RestAPI Reply_Request
Hello I want to send email notification to requester with file attachment using REST API. Is there any trick to attache file to notification and then send it with API?
Several Schedule reports in one mail
Dear All, I working since one year on Service Desk Plus with satifaction. I created several reports for the management I would like to know if there is a possibility to have in one mail multiple repports generate from the Custom reports in place of one schedule mail by reports.
Auto CC while create ticket
Hi support. Is it possible to auto cc when create/edit ticket ? For example, put some email to email cc field on insident template, so when we edit the request, field email cc already filled. Thanks. Ali.
Send notification when SLA changes in request
Need another notification when was changed SLA in request. Because, some times contact-center is worng categorizing impact and urgency, so wrong SLA is assigning to a request. When my tech changes impact and urgency - no notification is send to a requester, so we've got some misunderstanding between them and us
Language settings in AdventNet ManageEngine ServiceDesk Plus
Is it possible to change the language in AdventNet ManageEngine ServiceDesk Plus 5.5.0 or is this only available in pro edition?
Automatic Relationships on CMDB
Hi everyone I have some questions about importing CMDB data. At this time, I have a CMDB report with all the relationships, I see that is possible import each CI category, so, I wonder if it's possible import all the relationships or if these relationships must be created manually. I am interested in import the relationship type User-Workstation. Thanks.
Unable to enter national characters in SDP topic and problem description [IE8, SDP8214]
Hello, I'm unable to enter national characters (such as ąĄńŃ etc.) into incident topic or description while using IE8. There is no problem in Firefox v26 or chrome v32. I'm testing SDP version 8214.
RMA'S
I have some bad monitors that are going to be hot swaped by the vendor. I need to track the vendor's case number for the swap, the old serial number (to remove from inventory) and the new serial number (to add to inventory). My thought is that this is all one record as the replacement monitor will expire from warranty in the same time the original was to expire. And if we need to verify either serial number a search should show us that the two serials are related. I'm not sure how to accomplish this.
Active Directory Manager Attribute
I have Active Directory Authentication active and have been importing my users. I recently created an Additional field in Manage Engine called "Supervisor" and want to map it to the Active Directory Attribute Manager. When I go to Import Active Directory User, I select the "Supervisor" check bock and in the mapped field I type "manager" (According to Microsoft, this is the attribute name). However, when I do an import, I do not see the Supervisor's name. The field is still blank.
Issue for enable robo technician
Greetings. When we tried to setup SD+ with the 64bit exe, and tried to apply our license with Robo Technician enabled, shows that the RT function it's not available, but, if we setup SD+ with the 32bit exe, the license applies without issues, enabling the RT function. We tested the above with Win 2008 R2 64 bit env. Do we need to request a correction in our license? Regards.
How can I start the OpManager on Linux?
Hi, I'm trying to start the OpManager on Linux. After sh ./StartOpMangaerServer.sh, there was a hang after "Created table PROTOCOLDETIALS" and it does not works. After that, I have to go for Ctrl+C and tried the startOpmangaerserver.sh but now it hangs at inside add check. I'm using the CentOS 6.4 64 bit. Best Regards. SC Jung
System is Down. Ping test failed.
Hi, I am monitoring a windows system with 5 minutes as polling. WMI protocol is used. I can ping the monitored windows system while AppManager notifies me it's down "System is Down. Ping test failed." Please help, Thank you.
Monitoring HP Vertica Databse
Hi, We are in the process of evaluating AppManager Product. We use a Big Data Database "Vertica" and I was wondering if we can create Database Monitor for the same. Any help would be much appreciated. Thanks
Individual Support Rep AD Import / Login?
All users are in one OU (managed via security groups) Is it possible to import individual users rather than a whole OU? Alternatively can we manually create the users & then enable AD login?
Linux Question for SD+
Hello All, I have a few questions about installing SD+ on Linux. 1.) Can you use AD authentication on Linux? 2.) Can point the installer to an external database? Thanks
E-mail Id(s) To Notify can we change the name of this field?
everyone in my company puts their own e-mail address here. They don't get it that its to notify someone else. I would consider changing this field name.
Control
It is possible to control the handling time achievement for a company? Example: 1 company hired 20 hours per month, however she wants to follow the hours needed to complete the 20 hours that current month. Each service provided to the Company 1 decrease in contracted time. Why I can report the hours completed at the time requested. Is there any version that controls this type of calculation?
Alarm
in the last few days alarmed host "The device does not respond: Probably down or busy" and then return to clear. what is the solution?
Adding a database instance as a Configuration Item
Hi, I'm currently populating our CMDB and things are going swimmingly, however I am trying to add database instances as configuration items so that I can then build relational links and can't for the life of me work out how to do it! I can see MSSQL existing as software, but I am really struggling to create (for example) Database instance DB1 as a CI type = Database, existing on SERVER1 (CI type = Database Server) etc. Can anyone point me in the right direction?
Allow operator to configure Downtime Schedule option
Hi, I am new here and i need help from all of you. In Applications Manager, there is an option "Allow operator to configure Downtime Schedule" under Admin -> User Administration -> Permissions. I dont know what it means because i create an operator account but this account does not have permission to configure Downtime Schedule, even i cant access to Admin Module in AppManager. Could anyone please explain it for me. Thank you,
Autopopulation of a field
Hi, I need to autopopulate a date field in a request based on when another field is populated. Is there a way that this can be done? Thanks, Jonathan
New Support group not visible as a choice
Hello; I am struggling with an issue that appears to be a bug. I have created a new Support Group via the admin tab, and can see the group if I look for it via the admin tool. I have allocated technicians to the support group, including myself for testing. But I cannot choose this group from the group dropdown. We are on version 8.2.0 build 8201 - I have looked through the release notes of later versions and have not found anything that appears to resolve this issue. As you will see by the screenshots
Email auto parsing
Hi all. I work at a school and I am trying to configure email auto parsing but not winning! We have 2 technicians, 1 for primary school and 1 for high school. Also a maintenance manager. I have set up 3 Support Groups - PrimarySchool, HighSchool and Maintenance. What I need to to is to auto assign a ticket to a support group with the subject of the email. for example: Subject: "PS" -> assign to "PrimarySchool" support group Subject: "HS" -> assign to "HighSchool" support group Subject: "Maint" -
SDP API_C#
Dear all, I'll trying to add an API to our SDP which will quickly register new tickets that are somehow very normall or in a sence Quick to solve. The idea is to save more time for registering such tickets. I'm going to develope the idea in c# and we have our SQL server database as well. Now the question is here, with Servlet API in SDP do I need to have XML files ,in background, as an input for the standard text box which suppose to insert UserID or simply I can use Data Controls (from Visual studio's
Cant open Web Portal
Okay. Im running an Eval on the software and so far managed to get most aspects working. How ever, I cant get to the web portal from anywhere but the server running the ME.Server it self. Any time I open msie and try to connect http://servername:8080 it finds the server, then waits, then fails.. I know Im missing something, but I cant see what. I can ping the server from the client machine. I can browse to it via Explorer. Any ideas?
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