I need assistance setting up SMS notifications.

I can see the option under the admin tab/notification rules.... but my question is this..

Here is the scenario. A ticket comes in requesting that a fax line be set up. the request template we have set up for this fills out all of the proper fields (category, priority, group, technician, ect...)

I would like to see if there is a way to automatically SMS our telecom tech when this specific template for fax requests come in. I don't need her being SMSed for every single telecom ticket, just the ones that are created with the fax request template.

Is there a way of doing this?

I already found this http://www.manageengine.com/products/service-desk/help/adminguide/requests/sms-technician.html but it didn't really answer the question to my scenario.

Any help is appreciated.

Thanks,

Andrew