Acknowledge E-mail Cc users by e-mail when the request is closed - Not Working 8009

Acknowledge E-mail Cc users by e-mail when the request is closed - Not Working 8009

The above feature does not work.  We have to manually add the address to E-Mail ID's to notify which I'm sure you can understand defeats the object of it.

Nor is the resolved one.

Any help please.


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