service Desk PLUS Error during startup, error during installation of PATCH

service Desk PLUS Error during startup, error during installation of PATCH

I have a windows 7 computer, I downloaded Service Desk PLUS. when i try to startup the server the loading stops after application layer started.
i then tried to update to the next patch Migrate fromBuild 8200,...8211 to Build 8212
and i get the error: "latest built hence patch need not be applied"
but i know i am on the basic built because i just downloaded this today. 2/23/14













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