Endpoint Central Displaying Incorrect Security (Antimalware) information for managed MacOS devices.
We have recently stated to deploy SentinelOne to our managed business devices, replacing a previous installation of McAfeeAV. Prior to deploying the new agent, McAfee was manually removed using the official removal tool. Despite removing McAfee, and multiple
Merge two users Error!
When I try to merge two users, the following error is displayed: Child, No rows found for the table ProjectRoles in this DataObject. I kindly request your guidance on resolving this issue. This happens for any user I attempt to merge. The users do not
uninstall agent from mac
Hi I'm trying to uninstall endpoint agent from mac but it asks for otp code,and the server from which it was installed no longer exists. Is there any utility or script to remove agent completely from macos?
Leveraging Endpoint Central for Endpoint Protection
Hello everyone! As you may be aware, Endpoint Central has transitioned from a UEM solution to a comprehensive endpoint management and security solution - meaning Endpoint Central can now both manage as well as protect your endpoints. To get you started
SDP Cloud Beta Connector for Power BI
We are trying to integrate Power BI with SDP Cloud, I have found that there is a beta connector available for this integration, I want to know if this beta connector supports integration with incident management module?
Find which windows 10 workstations can be upgraded to windows 11
I am wondering if there is a report or how I can create a report to find all the workstations in my domain that are compatible to upgrade to windows 11?
Specific Emails get Errors
Hi, We are using SDP 14.7 on-prem, reading emails on a dedicated mailbox. We are experiencing issues with soem specific emails, that dont get processed. They are stuck in the Inbox, dont get moved to the Errors folder, and dont alert me (even though the
Local Login Accounts Lockout Policy
For local PMP accounts, is there a setting or policy reference we can provide to our security team? They want to know how many attempts a local account has before the account is locked, and for how long.
Custom SNMP Monitor of ipNetToMediaPhysAddress
Hello, we are trying to monitor a router's ipNetToMediaPhysAddress, what we are trying to achieve is to be able to monitor all the IP addresses assigned by the router, we have done the following: create a custom SNMP on the OID .1.3.6.1.2.1.4.22.1.2 to
custom widget for connect Google meet
I wanna use "custom widget" to connect Google meet; Please help me
Create a MultiSelect Approval List
Hi, We have in our approval flow, a level that the CEO needs to approval the requests. But he needs to select multiples requests and approval on same time. Is possible to create a Multiselect approval list as show as example in attached file and below?
Searching with barcodes in Assets?
It seems like assets doensn't search the Barcode-field and only searches for Name. If I generate a barcode it sets the name and the barcode to the same value. Why even have the Barcode field if I can't search for it?
Patch Tuesday Updates: December 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-12 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5048710) (ESU) (CVE-2024-49138) 2024-12 Security
PMP server not updating endpoint patching status & Scanning "timeout" failures
Hello, We are running version 11.3.2416.32 and have noticed that the only time scanning reports successful for an endpoint is after the server is restarted. If we attempt a scan we eventually see an error message referring to a "timeout". We also noticed
How to exclude certain devices from receiving updates.
Good day, We have a couple of Windows devices that needs to be excluded from patching as they run critical systems and will be manually updated at a later stage. How do I exclude these devices from receiving updates? I am new to using Test and Approve
MDM communication without Internet.
Is there any way for the managed device and MDM to communicate without internet? If so please let me know how that could happen.
Ticket view not scaling since latest update
Hello We updated our ServiceDesk Plus to version 14.9 Build 14900 last night. Since the update the ticket view is not scaling correctly when using on a half window. The section for Status, Priority, etc. is cut off rather than scaling the left section
Installation documentation for Endpoint Central Cloud
Good day, I am looking for detail documentation on how to setup and configure Endpoint Central Cloud. Prerequisites Setup and configuration Best Practices or anything else of value. One of our clients decides to go with this solution and I have only worked
SDP Cloud & LanSweeper
I cannot location the LanSweeper add-in in SDP Cloud. Is this supported?
[Zero-day] Microsoft's December 2024 Patch Tuesday fixes 1 zero-day vulnerability
Hello folks, This is to notify you that 1 zero-day vulnerability have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. VULNERABLE COMPONENT IMPACT CVE ID Windows Common Log File System Driver Elevation of Privilege
[Zero-day] Microsoft's December 2024 Patch Tuesday fixes 1 zero-day vulnerability
Hello folks, This is to notify you that 1 zero-day vulnerability have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. VULNERABLE COMPONENT IMPACT CVE ID Windows Common Log File System Driver Elevation of Privilege
[Zero-day] Microsoft's December 2024 Patch Tuesday fixes 1 zero-day vulnerability
Hello folks, This is to notify you that 1 zero-day vulnerability have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. VULNERABLE COMPONENT IMPACT CVE ID Windows Common Log File System Driver Elevation of Privilege
Asset Categories
Is there a way to add additional asset categories for what shows up on the "New Product Type" form? It would be nice to create my own set of options for that point of entry.
Asset Reconciliation report
Hi guys, I'm trying to write a report out of SDP to show my entire asset estate which I have managed, however I want to add columns where it shows when the asset has been checked out or checked back in, this is where I am struggling. To add additional
8384 port does not listen
Hey, we have configured a distribution server but it does not listen 8384 port and for this reason the agent cannot connect. How can I solve this issue?
Move Application and Database
So my case is . i have old manage engine system monitoring OPManager the application build number 12.4.196 and database mssqslserver 2008 SP2 name is OPManagerDB in different server with application. i already build application in new server with build
Planned annual EU and AU Data Center Maintenance | 2024
Dear customers, The annual infrastructure maintenance for our EU Data Center is scheduled for 8th December 2024, between 02.30AM and 05.00AM CEST, and on 15th December 2024, between 02.30AM and 05.00AM CEST. The same infrastructure maintenance for our
Patch Tuesday Updates: December 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2024-12 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5048710) (ESU) (CVE-2024-49138) 2024-12 Security
Timeout on PXE boot
If a computer is set to boot from PXE first and no input is added to the OS Deployer screen, the computer just sits there and never boots to Windows. Can a timeout be set somewhere so it boots to Windows after a certain amount of time?
Question on SD-125024
Hi All - Regarding the following update in the 14900 Patch : SD-125024 : After migration, all environments with Analytics Plus integration will have their Requests custom field data moved to new tables in the Analytics Plus workspace. Using the new table
Query: Recently disposed assets
Hello. We need a query to make a report on assets that have recently been disposed. Database: Postgres SQL Build: 7.5 Build 7530 Note: We do not have Servicedesk Plus, only Asset Explorer. I need a query for assets that has recently (like in the last
Patching Python 3.13
Hi, Our Patch Connect Plus is integrated with SCCM. I was wondering if anybody has been able to successfully patch Python 3.13? I have a test machine where i have installed 3.13.0 and i am publishing 3.13.1 in Patch Connect Plus. When i deploy this via
Alarms Triggered by Script doesn't get auto clear when next poll says ok
Hi Everyone, I have a question regarding a set of PowerShell scripts I’m using to monitor our Windows 10 devices. Here’s the scenario: I’ve implemented a script that checks the devices listed in Device Manager. If any required device is missing, the script
interface downtime report
I have scheduled a downtime report for interfaces. Now, I want to know: if a specific device goes down, do the monitored interfaces for that device reflect as down in the report? If not, how can I configure OpManager to include interface downtime in such
sdadmin role
Dear friends, our organization use manageengine service desk plus version 13. suddenly admin users lost their administration priviledges and just see a page like: any suggestion ? thanks is advance
On-Premise Chart Reports for KPIs and SLAs
As we are migrating to the cloud, our PowerBI reports, and their connections are broken at this time. We are looking for help building reports on the following KPIs and SLAs with charts for better visibility. KPIs Closed/Received >92% Example: % closed
SDP MSP Licence Website Error
Good Afternoon, While using the Servicedesk MSP Website, to obtain a free 5 tech license I get the following error. Can someone please help Cheers Mark
booting to USB CMD window
After creating the boot Among, for example, USB and writing to a flash drive, booting to USB, I get a CMD window with the inscription x:\Windows\system32\wpeinit and nothing else happens, it feels like the boot environment is not being created correctly,
Empower your MSP services with enhanced security!
We're excited to announce the latest update to Endpoint Central MSP Cloud, designed to bolster your security posture and streamline your MSP operations. This update introduces a suite of powerful security add-ons: BitLocker Management: Deliver enhanced
5 capabilities every IT team should adopt for survival [Free whitepaper]
Hello there, In an era of unprecedented digital transformation, survival of the fittest has never rung more true. To remain competitive, organizations must adapt to changing trends and adopt AI's diverse capabilities for operational sustainability and
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