Lenovo P5 boot media driver DMA violation
I'm trying to create bootable media for Lenovo P5 workstation. I've tried several different drivers in the boot media creation process but every time I boot off the USB, the computer does BSOD with driver DMA violation as the status code. Has anyone figured
Eventlog Analyzer stopped showing Windows events
Our Eventlog Analyzer Server stopped displaying windows event logs. It stopped on the 15th last month, but we did not make any changes. We have agents installed on new windows domain attached system I created today, existing windows workstations/windows
Move device to another user
How do I move a device that is assigned to a user to a new user
not able to add a second Technicians
ServiceDesk Plus Standard edition - I am not able to add a second Technicians. If I do "Change a Technicians" choose a name and try "Save" I got error "Your license type does not allow you to add more than 1 technician." But if I look into this page https://www.manageengine.com/products/service-desk/sdp-editions.html
Requesters unable to see resource product descriptions
Since upgrading to 14700 from 145XX i've noticed that requesters can no longer see the product descriptions on the resource products. When clicking on 'View Details' instead of the description showing it now throws an error 'User does not have this permission'
[Analytics Plus webinar] 4 ways you're draining IT resources
Hello there, Stop letting performance issues drag down your service desk. Tackle inefficient IT practices head-on and end resource-draining inefficiencies once and for all! Join our upcoming webinar to discover data-driven strategies that uncover and
Computer Actions > Get Agent Logs
Please provide an option for administrators to download agents logs directly from the Desktop Central console (Actions > Get Agent Logs). The whole process is difficult (remotely connect to user's computer, navigate to directory, compress files, use the
[Exclusive industry research] The state of AI in ITSM: 2024 and beyond
Hello there, ITSM practitioners, There has been intense hype and speculation about AI in the last couple of years. However, there is a need to discern valuable insights from the noise surrounding the applications of AI in enterprise operations, specifically
Masterclass 2024: Episode 7—Designing and implementing minimal-risk changes with ServiceDesk Plus [Aug 29]
Hi there, We are excited to invite you and your team to the seventh episode of this year's ServiceDesk Plus Masterclass series. In the seventh episode of Masterclass 2024, we'll learn how to set up the essential configurations of change enablement in
Masterclass 2024: Episode 7—Designing and implementing minimal-risk changes with ServiceDesk Plus Cloud [Aug 28]
Hi there, We are excited to invite you and your team to the seventh episode of this year's ServiceDesk Plus Cloud Masterclass series. In the seventh episode of Masterclass 2024, we'll learn how to set up the essential configurations of change enablement
Shared devices with Mobile Device Manager Plus
Hello all, I have the Mobile Device Management Plus web version and I am stuck on how to setup shared devices. Here is what I have done so far. I have all my devices add already and monitored. Under App Repository I have added ME Shared Devices for Android.
API to get all open or on hold requests for an account
Hello is there any way to get all open or on hold requests for an account? for open i found this API request to get the list of open Requests in a particular group (manageengine.com) and it works if i simply change the search field { "list_info": { "row_count":
SAP integration with SDP
Dear Team, Kindly share me the details for SAP integration with SDP uses cases did for exiting ME customers.
[Free Webinar] 4 ways you're draining IT resources
Hello there, Stop letting performance issues drag down your service desk. Tackle inefficient IT practices head-on and end resource-draining inefficiencies once and for all! Join our upcoming webinar to discover data-driven strategies that uncover and
The ManageEngine User Conference is heading to San Diego
Hello folks, Soak in some sun as you learn, network, and celebrate with fellow IT leaders through a power-packed conference! Place: Marriott Marquis San Diego Marina, San Diego Date: Sep 19 – 20, 2024 Here are some of things you stand to gain from this
Priority set by email importance
Hi All, Would love to be able to set the priority of a SDP request based on the email "importance" field. Our SDP Priorities are: 1. Emergency 2. High 3. Normal 4. Low All new requests are set as "3. Normal" until they are reviewed. I'd like to be able to set SDP so that any email with the red ! flag goes straight to "2. High" and any with the blue down-arrow are set to "4. Low". Thanks... and keep up the good work. Brad
Endpoint Central 11 Mail Configuration Error
Hello Good day For Every One i need help to configuration Gmail mail server setting i do every steps in this list https://www.manageengine.com/products/desktop-central/configure-mail-server-using-gmail.html but still i have problem i cant sent test massage
Windows 10 IoT Enterprise LTSB Support
Hi DC Team, Please confirm if the Windows 10 IoT Enterprise LTSB patching is currently supported using DC or not. We are going use desktop central tool as our PC/Asset management tool and our environment has Windows 10 IoT Enterprise Computers. if it is currently not supported request you to add it under support. Thank You
Upgrade to Windows 11 version 23H2 with Endpoint Central!
Hello everyone! As you all must be aware, Microsoft has recently rolled out the new 2023 update (version 23H2) for Windows 11. This is the second major update for Windows 11, encompassing all the features and fixes from previous cumulative updates in
O365 software package
We are running Managed Engine Desktop Central and have not been able to successfully create a software package for 0365. Any of the KB articles are for Office 2016. Has any one been able to create a package to deploy O365 to their users?
[Tips & Tricks] Updating cached credentials in ADSelfService Plus without a VPN
ADSelfService Plus adds a Reset Password/Unlock Account link to the Windows login screen, enabling remote users to reset their passwords after verifying their identity via modern MFA methods like FIDO Passkeys or biometric authentication. Once their identity
[Free e-book] 5 hidden pitfalls in your hybrid infrastructure management strategy
Hello there, To unlock the full potential of your hybrid infrastructure, you must address inefficient IT practices that can result in unexpected cost spikes, wasted licenses, and underutilized assets. Our latest e-book outlines the common asset management
Uniqueness of scanned assets (SNMP)
Hi, Team, Workstations have "Service Tag" and "Computer Name" as criteria that help to identify their uniqueness. How does it work on SNMP-discovered assets, such as printers or switches? It seems that they don't have the "Service Tag" field. Does SDP
Auto-Generate Code for "Org Serial Number" when creating an Asset
Hi all, I would like to use the field "Org Serial Number" in the Assets to assign a secuencial number that identifies the asset, this sequential number would varies depending on the type of product. For example: laptops ==> 1001XXXX desktops ==> 1002XXXX
Department Roles based on jobtitle
Hi, Team, it would be nice to configure department roles based on job titles (just as you have on User Groups). This way, you wouldn't need to manage these roles whenever people change their organisational functions. On the other hand, it could be useful
Desktop Central MSP 10 issues
Hello I have issues Desktop CentralMSP Server Just installed Desktop Central on a server for the first time. The System tray icon constantly states "Starting. Find attached file i need help
Client Certificate Authentication
When enabling the Security Function "Client Certificate Authentication" do we need to configure Endpoint Central with an Subordinate Certification Authority of our Root or Sub CA? Or will the Endpoint Central Server build its own CA to provide the Client
Custom Module Refer Lookup Field
Hi, I want to use User and Department and Asset fields in Custom Module that I created in SDP. What should I do? Thanks
Bookmarks in Chrome not working - Edge works great
Has something changed with Chrome and already managed bookmarks through GPO? I am able to use ManageEngine Endpoint management to push bookmarks to Edge but Chrome doesn't work. Both Edge and Chrome have bookmarks deployed through a GPO, ManageEngine
Patch Tuesday updates - July 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins KB5041024, 2024-07 Security and Quality Rollup for .NET Framework 2.0, 3.0 for Windows Server 2008 SP2 (KB5039911) (ESU) KB5041024, 2024-07
EndPoint Central Cloud down?
Getting this message on multiple devices:
How do I overcome the error: Please provide a valid input for field Model?
How do I overcome the error: Please provide a valid input for field Model? Any suggestions?
Can we add informational popups/alerts to users on the forgot password page or login screen?
I'd like to tell my users that it may take up to 30 minutes for their password is replicated to the helpdesk? our AD Sync tool runs every 5 minutes i believe, so its just when users are trying to get back into the helpdesk before the delta sync runs to
[Webinar] Zero Trust Security: Integrating IAM into Your Strategy
Zero Trust Security: Integrating IAM into Your Strategy Register now August 13 at 2 PM AEST | 2 PM GST | 3:30 PM IST | 2 PM EDT | 11 AM PDT Zero Trust and IAM are two advanced security principles in today's landscape and their integration offers powerful
[Webinar] 3 most overlooked Active Directory vulnerabilities and how to detect them
| FREE WEBINAR 3 most overlooked Active Directory vulnerabilities and how to detect them Register now August 14 at 2 PM AEST | 2 PM GST | 3:30 PM IST | 2 PM EDT 11 AM PDT Active Directory is the core of any organization. It connects the entire ecosystem
javascript
I am told that your product, PAM360, is using javascript that ws deprecated in 2015 and the submodules are distributed by npm, a distribution technique that has been used to install malware. jsquery rev2 was patched to prevent xss attachks. PAM is using
[Live Webinar] July turned blue: Has the world woken up to a new dimension of impending supply chain risks?
🔴 Live Webinar July turned blue: Has the world woken up to a new dimension of impending supply chain risks? August 14 at 2 PM AEST | 2 PM GST & August 15 at 11 AM EDT Hello there, On July 19th, a significant global disruption occurred when an erroneous
Assigning a request to a change (Deluge)
Hi, Team, I'm trying to assign a request to a change using deluge. I've checked the URL and the input_data values but it still returns an error while running it on deluge. However, using the same data on API documentation works without any errors. The
Checklist items don't display info when excluded
When I mark a checklist item as done, an Info icon appears on it, and it shows who updated it and when. See sample screenshot. When I mark an item as excluded, it doesn't show this icon. It would be useful to be able to see who had excluded an item and
What are Resource Sections and Resource Questions
Hello, What are the usage scenarios for Resource Sections and Resource Questions? And what are the effects of using or not using it?
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