Support recurrency schedule or task?
Dear All, May I know if SDP supports recurrency task for technical ? Like the task is monthly reset password for specific system Best regards, Issac Chan
Google fixes a critical and several high severity vulnerabilities in its Chrome 127.0.6533.99/.100 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 127.0.6533.99/.100 for Windows and Mac and 127.0.6533.99 for Linux. This update comes with 6 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Auto Assign Technician to request with pending approval
Is there a way to configure auto assign to assign the technician while a request is in a pending approval state?
Can delete AD Group added to workflow
How do I delete an AD group that has been added to a workflow? I see no option to delete it. I can delete "direct users", which are ME accounts, but no the AD groups. Thank you
Install Key Manager Plus as Service
Hello, during installation, I am presented with an option to Install KMP as a Service. It allows me to uncheck this option. What is the difference between checking and unchecking this option? There is no mention of this in the documentation.
Workflow to rename MS mailbox before converting to shared mailbox (via AD Manager)
Hi I haven't been able to find a solution for the following workflow we would like to implement, so if anyone has an idea, please let me know; We're running AD manager with MS 365 integration, but with our AD as the primary source (so the automation can
Roll back to a previous app version - Android
Hi guys, Does anybody knows if and how it is possible to roll back/downgrade an app via MDM? Even better if that can de done to a single device? That would be an app available via Google Play Store... We are facing some issues with a specific app, coincidently
Printer Status
Hi ALL I have test instance with 12.7.257 and it has some info - d0 a0 d0 b5 d0 b6 d0 b8 d0 bc 20 d0 be d0 b6 d0 b8 d0 b4 d0 b0 d0 bd d0 b8 d1 8f 2e 2e 2e 2e 20 20 What is it?
Google fixes a critical and several high severity vulnerabilities in its Chrome 127.0.6533.99/.100 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 127.0.6533.99/.100 for Windows and Mac and 127.0.6533.99 for Linux. This update comes with 6 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 127.0.6533.99/.100 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 127.0.6533.99/.100 for Windows and Mac and 127.0.6533.99 for Linux. This update comes with 6 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
SD Plus Report to include date but not time?
Hello We are using ME SD Plus version 14750 and are looking at producing reports using columns such as created date/time and completed date/time but not having the actual time, just the date. We are moving from a very old Support center version that when
Create a Applications Group to patch
Hello, I wanted to ask if it is possible to make a group of "base" applications so that they are updated on all the servers I have. Something like PC groups, but with applications, so I make a group of applications to patch and apply it to all my automatic
mark tickets as unread
Hello, is there a way to mark already read requests as unread? Thanks
Sind outgoing email from many mails.
Hi, I have many groups with different users, each group has different types of requests. When they replay on a request. I want change sender mail to different mail depends on group or rules.
Checklists are hard to work with
Are there any upcoming enhancements to checklists? I'm just trying them out, and find them very frustrating to work with. When creating them, having to drag the new item into place is very fiddly and tedious. Can we have the option of, say, double clicking
SAP Integration with ServiceDesk Plus
Hello, Does ServiceDesk Plus provide integration with SAP HANA S4? Thanks & Regards, Ramesh
Can't log in on mobile
Please help me, when I update to the latest version 6.0 I get the error: Technican key in the request is invalid. unable to authentiicate
Add SAML User to EndPoint Central
Hi All, I am probably overlooking something really simple, I have followed the instructions to add SAML integration (Azure) but see no obvious way to add a SAML user? When I go to add user my two options are active directory and local. I have tried adding
Script for Bitlocker pause / Reboot / Bitlocker resume
We're migrating from PDQ Deploy and I have a number of packaged in PDQ that are just scripts. There are times that I need to restart a laptop on the network but if I don't pause Bitlocker then I'll have to wait for the user to return to log in. How can
Patch Folder Cleanup
The "Patch" folder in our installation directory has become quite large (nearly 20GB). Is it possible to manually delete files from this directory? What do we need to keep in here?
Monitoring EventLog Analyzer
How would you recommend that EventLog Analyzer be monitored to check it is functioning without errors? We want to put in place automated monitoring with our monitoring system to be alerted if EventLog analyzer is not functioning normally.
Accept emails from unknown users checkbox
Hi there, Please can somebody explain what this checkbox does? I was hoping it would allow our instance to receive emails from outside our domain and create tickets from this but that doesn't seem to work. We want people from outside out organisation
Is there a Bulk add option in Assets?
In the "On Prem" version we had the option to upload a csv file of multiple assets to add to Assets in ME but there doesn't seem to be an option in the Cloud version. Is this locked behind some sort of permission? Or could it be there and I'm just not
Easy way to view System Uptime
Hi Guys, I’m an Desktop Central user now for almost 3 months. I love everything about it and can’t work without anymore. Bud something isn’t that useful as I like it to be. It has everything to do with System Uptime Report. In this report you can view
NEW FEATURE Update! Monitoring is now enabled for Amazon CloudFront and Amazon Elastic File System
We are excited to announce that Applications Manager now supports monitoring of Amazon CloudFront and Amazon Elastic File System(EFS). This enhancement underscores our commitment to providing expansive visibility into your AWS environments. Optimizing
Change Status to Pending Automatically
Request Status can change from Pending to Open automatically when a requester responds to the ticket. But I have not been able to find a way to do this in the reverse, as in have it go from Open to Pending when a Technician responds to the Requester.
Internet Slowness
Internet gets slow when browsing social media
Cannot login with my admin user
Hello team, I have on-prem MSP SD plus installed and implemented for more than one year. But there was no access to it for a long time and need now to re-activate. when I enter the password it doesn't give any respond , it just refreshes and clear the
Query report to extract list of technicians with related information
Hi, I would like to create a query report that can extract list of technicians with following information: 1. Login Name 2. Name 3. E-mail Address 4. Assigned Support Group 5. Assigned Role 6. Status of Tech Auto-Assign (Round Robin - Yes or No) Condition: The extraction is only for technicians assigned to support group that starts with "FINSSO". Really looking forward for ME feedback on this. We are using MSSQL, SDP 9.2 Build 9241. Thanks & Regards, Adilah.
Feature Request - Option to filter Software Inventory on Software Name
Please can we have an option in the filters on Software Inventory to be able to filter on the Software Name field. Currently this has to be done via the more general Search field, but this is not persistent.
Custom Module API
Hi, I think Custom Module feature is useful for me, but I can't find any API for add or edit or delete record to Custom Module. How to access to Custom Module API document that I created in SDP? Thanks
OpManager 12.7.197 - Can't save Business View
Hello, I'm working with a OpManager 12.7.197 in my job. I'm creating a Businnes View with 26 devices as a build topology. If i use only devices without make a connection between the devices, I can save it, but, if i start to configure this connections,
MEEC Not Applicable Status
Good Day, What is the definition of the "not applicable" status for patches?
ADSelfService Plus' build 6503 offers cached credential updates without a VPN
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6503. Feature Cached credentials in Windows machines can now be updated without a VPN. Learn more about updating cached credentials using ADSelfService Plus. Issue
Unable to change the default database on Linux Mint to MSSQL Server
I am trying to change the default database to MSSQL Server database but not able to establish the connection. It is getting failed with an error stating "Connestion failed for user"Administrator".Clientconnectionid:******". I have checked my credentials
SDP integration - Active directory
greetings, I have a question related to integration with Ad in service desk plus? Can a gMSA account be used for integration with active directory?
Can we integrate Informatica with ManageEngine Service Desk plus?
We would like to know any possible solution for integrating Informatica with ManageEngine Service Desk (SD) plus. Also, we would like to know if this is also possible or not: Create ticket in SD and that takes you to IDQ tool where the data steward can
Internal Error while change sort by click on header of column in requests list
Hi, I am getting an "Internal Error" while resorting the request list by clicking on the desired column header. I think this error is a bug. I have had the same problem with the app upgrade. I attached log and screenshot. SDP v14.7.60 DB: MSSQL Thanks
No puedo Importar archivo CSV en Activos
Hola Estimados. Al momento de importar un archivo CSV en los activos, me da el siguiente error: versión: 13.0 Build 13007 Adjunto CSV
[New Release] ADManager Plus' latest build 7241 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7241. Issues fixed: The startup issue faced by select customers with the latest JRE version after updating to ADManager Plus build 7240 has been fixed.
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