Hello! As those of us with older ServiceDesk environments are well aware, the option to skip the forced backup prior to upgrade has become a necessity due to the sheer amount of files/folders accumulated in the directory over time. This backup would take more than 8 hours to run if we did not add the flag in the UpdMgr.bat file so instead we opt to take our own database backups and VM snapshots before each upgrade.

My idea is to add this skip backup option directly in the Update Manager GUI prior to upgrade instead of having to manually edit the .bat file. Maybe just a simple button that you can click Yes or No on. I'll be passing the administration of this program over to another employee shortly so I'd like to have this option be as obvious and accessible as possible. I'm betting that others who have been tasked with installing upgrades would agree that this process should be much smoother.

Please let me know if you require any other details about this. Thank you!