Weblogic Monitor - JDBC connections
Hello, I have created a Monitor on AppManager(rel 11) for an Admin Weblogic 11g Server. I have also copied the jar file under the required path that AppManager is running. What additional steps should i follow in order to monitor JDBCs? Currently i cannot see any information under Connection Pool Section: "No Database Connection Pools are present in this server."
LDAP Contfiguration and Login
Hello, I have LDAP configured and when I save it says "SUCCESS: Domain Controller saved successfully. Connection check with the LDAP server successful." However when I try to login with my LDAP account it says 'Username or Password incorrect.' I can login with the Local Administrator account, just not LDAP. I verified the LDAP attributes with LDAP Admin 1.6 (http://www.ldapadmin.org). I've tried both with and without the single quotes. Nothing seems to work. LDAP server is Oracle Enterprise 10g
ADD REQUEST using REST API (for custom template) in ServiceDesk
A custom template is created from the ServiceDesk console. Now I'm trying to add request using REST API for this template. But every time, instead of the custom template the default template gets selected. Does any one have an example of using API with custom template? The XML I'm using to add request - <?xml version="1.0" encoding="utf-8" ?> <Operation> <Details> <Category>Some Category</Category> <Name>Some Name</Name> <CustomeTag01></CustomeTag01> <CustomeTag02></CustomeTag02>
Reports: Showing which guest is connected to what host.
Hi. I am trying to generate a report of servers. I figured out the generation part but here is the rub, I have a bunch of virtual systems. I want the report to show which guests are associated with what host. I can see each of the guests associated with a host when I look at the servers, but for the life of me can't figure out how to make this happen. Any help you can give would be appreciated.
Custom Field update
Can I update the custom field directly with SQL? Are there any supported script samples of such? I'd like to link some custom fields to other DB's.
How to screen pop a list of faults for a user/site
Hi I want to know how to pass a set of search criteria to SDP via an interactive URL. This way, when a call arrives with my helpdesk team, the phone client an open a new browser tab and pass the caller name or the site name as part of the URL, so that SDP will show the list of the open jobs for that user/site. Eg. http://servicdeskplus:8080/WOListView.do?site=headoffice Im trying to do this as a workaround to the fact that SDP still doesnt have CTI!!! Cheers Dave
Where is 'Conversation(s) Yet To Respond Count'? (update 9040)
Hi team, I just installed the latest update version 9043, and checking the new features, can't find where is this: SDF-59095 : Conversation(s) Yet To Respond Count will be shown to technicians in Request List View Thank you, Reyna
Spanish traslation for Job Title
Hi, We want to change the requester field Job Title for Country (we import requesters from Active Directory) but when we try to change the Spanish traslation from Admin menu, we only change in some places in SDP (Requesters list, AD Import, ...) but it does not change in Requester Details when opening a request. It works fine for English traslation. Thanks in advance, Aritz,
DTC activity logging
I am trying to find logs of DTC admin/user activity. Specifically who would have removed a box from DTC. i find all sorts of reports for installed hosts but cant seem to find activity logs for changes made in DTC. Where is this information located?
When are new patches available?
MS releases new patches on the second Tuesday of every month. We would like to set up our patch schedule as quickly as these patches are available in DTC. However, we updated our patch database repeatedly yesterday and did not see any new patches available. This morning we do see patches released on May 12. We just need an exact time table so we can configure our Database update and patch scheduling accordingly. Thank you.
Vcenter virtual appliance
I have vcenter virtual appliance and i put the Vmware credentials " local vcenter admin and user admin from domain and also admin on vcenter", the problem is, when I try to make OpManager discover the VCenter, its fail and put it on the unknown category. I Appreciate any help. Thanks.
Unable to Disable Default Request Templates
I've installed the latest updates to SDP and now the default request templates are showing, even though they are turned off in the Admin. Any thoughts?
WARNING :Site cannot be deleted as it is being used by a module
I have several sites i want to delete but i get the following error: WARNING :Site cannot be deleted as it is being used by a module' what can i do to delete and it assign it to a different site?
Dashboard: Request Summary filtering by groups
Dear ME team, I am about the feature request to make filtering by support groups for request summary on dashboard. This feature is important for realtime monitoring but absolutely useless, when you have different support teams - all managers see average statistical values as for Legal and IT departments. There is 4 SDF on roadmap since a long time (the first one was 34264) but it still unattended...
Requester Reply Template
Is there a way to modify the reply template that is given to the requester when they attempt to reply in an incident within the web browser? I know how to do this for the technician but am not seeing this anywhere for the requesters. Thanks.
Scanning Domain
Hello, After I Scann my domain it only show the name of the machine, but do not bring any information about the computer. I,m using the cloud version of Service Desk. What could be the problem?
Template Categories
Hi how to hide the menu "Template Categories" in menu "Requests Catalog", to display only the templates queries without templates categories? thanks
cannot update from 91002 to 91030
get a ppm not compatible with product error when trying to apply the service pack.
Service Catalog is there anyway to easily replace one approver with another
Hi We have a lot of service catalog services approved by the same person. Is there any way to replace this person with another approver without going through each individual service item?
Full haddware inventory report
Dear, I have routers with interface modules. But in hardware inventory report I don't see serial numbers of modules only device. Is there any way to get full hardware inventory report including all modules. Thanks
Send mail authentication failed
We have entered our incoming and outgoing mail settings but i keep getting an error message "Send mail authentication failed". The username and password details are correct and i am trying to use SMTP (port 25) exactly the same as we use for our email client. Any suggestions?
Apple App Crashes When Trying to Select Category on Ticket Creation
When we try to create a new request on the Apple App (ServiceDesk Plus OnDemand version 4.3.3) the program crashes and closes after you try to select a Category for the ticket. I have tried it on multiple iPhones and also on the iPad and get the same result.
How I can manage when a day in the week the Help Desk finish the shift 3 hours early?
Due new changes in organization, now on Fridays employees left the company 3 hours early than the rest of the week. How I can manage this into Service Desk, in oder to not affect SLA? Thanks for your feedback. Gustavo
Change format and subject of emailed announcement
Is it possible to change the format and subject of an emailed announcement? Sometimes you want to send an important announcement and the subject line is just so BLAH!
Large number of new interfaces
Hi all I've got an older install of netflow analyzer (9.8 build 9800) that has been trucking along just fine until recently. For some reason it is reporting 1000s new interfaces for routers that dont have 1000s of interfaces. The highest is 56179 new interfaces for one router. The only routers that were impacted were Mikrotik, the cisco ones are fine. When I go into license management the console is very slow to respond. If I select the device (which selects all the interfaces below) and hit delete
Sonicwall Template (Gauge Datatypes)
Does anyone have a good template for Sonicwall? Or can help explain how to create custom monitors for gauge datatypes. I'm looking to monitor CPU and Connections. Using the MibBrowser i get good data back, it show me the values I'm expecting. When I create a custom monitor I get garbage. Generally a number between 1 and 4294967295 Looking over the MIB they are Gauge datatypes and I guess custom monitors only work with integer values. I have created a ticket with support (4540790) and sent them the
SD+ performance question
Hi, Is it normal that the application performance decreases when running a custom report? V9036 MSSQL
Upgrade & Migrate DesktopCentral Server
Our Desktop Central Server is running Build # 90145. On a Server 2008 R2 x64. We have two items to tackle. 1. Upgrading/Migrating Server 2008 R2 to a new Server 2012 R2 x64. 2. Upgrading Desktop Central. Questions. Do you have documentation on how to Migrate your Desktop Central Server from older Server 2008 R2 to a new 2012 R2 Server? Can we upgrade from One build to a newer build during migration? or would we have to upgrade prior to migrating? Thanks,
Active user report
Greetings, I tried to setup a user report for "Active user", but it never produces a report on the screen or via email. Thanks, Zahid
Scan iPad into asset management
I'm having trouble figuring out how to scan an iPad. any tips?
CI login details - where/
Just started playing with ServiceDeskPlus and I am wondering what would be best place to keep CI login details? In this case it is Cisco Switch which has only one admin account and it's accessed by me only, but I am afraid I will forget login details.
Fine Grained Policies
Is it possible for ADSelf service to reflect fine grained password policies in the requirements listed when users are resetting passwords? Right now the page reflects the default domain policy, since my users are using fine grained policies these requirements are being reflected incorrectly... If not, can I manually modify the page to reflect the proper requirements?
Error while enabling Lync services for the user
Get the error 'Error while enabling Lync services for the user ' when creating a user. Are there any further logs I can look at? I've been through the troubleshooting guides and it does not look like it is any of these; 28. While creating new user(s) along with Lync Telephony options, either of these error messages is displayed: "Error while enabling Lync services for the user" or "Error occurred while enabling Lync Telephony options". What could be the possible reasons? Mentioned below are the
Change Roles?
I'm trying to figure out how to pre-assign the custom change roles I've created to the change template I setup. I don't see a way to assign these through the template. Am I missing something here? I also don't see a way to assign users to the change roles. I'm really hoping the change module can work for us, but I'm having a really hard time getting this to flow the way I'd suspect it should. Thanks
Assets: Purchased vs Scanned Software
When byuing from Vendor we get: Windows 8.1 Professional RUS OLP When this software is installed on a PC and scanned by SD we get: Windows 8.1 Профессиональная how we can assign this license to this installation?
Tips and Tricks - Best Practices
We have been using ServiceDesk Plus since last August and our next phase of implentation is importing and maintaining our Assets/Softwares in ServiceDesk Plus. Is there a Tips and Trick/Best Practices document that is available for our company to use?
Associated site and group
Hi there, We use email to create new requests. Is it possible to assign all new requests to a site and the group? I can only see business rule to assign the group, but not the sate. Any suggestions?
Category per Local/Sites is possible?
It is possible to define category, sub-category and item per loca/site? For exemple: On Site Brasília/Brazil we have the following categories: - Hardware - Internet - Servers On Site Blumenau/Brazil we have: - ERP - CRM - PRM - SCM Thanks!
SDP - all HP printer identified as a generic "HP-printer"?
Hi There, We have several models of HP printers on our network, but whenever we scanned it (SNMP: public), it always identified as HP-Printer . I did changed them to a proper model name (example: HP LaserJet 400 MFP M425dn) but whenever it was scanned again, the model reverts back to HP-Printer . is there a way to prevent this from happening? At the moment I changed the scan credential on each of the asset to a non-existent SNMP name. Thank you for your advice.
Report time
Hello team Its posible create a report on the amount of time (minutes) between Created Time y Responded Date (first response) thank a lot
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