Record Locking
Does version 9 contain a locking mechanism to prevent 2 technicians from editing the request at the same time? Thanks
Unable to set up email
Hi, We are unable to set up email within SD Plus, not matter what settings we try it fails to connect to Exchange 2010. Here are the steps we've tried: Set up a new user with a mailbox Logged into that mailbox and sent/received email from it Ensured POP3 & IMAP4 are enabled on the mailbox Tried using the DNS name and IP address of the Exchange serverNot matter what we try we are unable to send or receive email through SD Plus and have no idea why. Can anyone help?
Where has my topic gone?
It was waiting for Moderation?! https://forums.manageengine.com/topic/setting-up-email-configuration
Dashboard-style oversight of tickets for a site
Good morning, The site-managers (business managers) at any given site (or region) would like to have dashboard-style oversight of their sites. That is to say, these are business leaders who would like to have a dashboard to see how tickets for employees in their part of the business are being handled. (We know this can be done through reporting, but that is not what is being requested here.) 1. Is it possible to allow a request a dashboard view of the a specific site without consuming a technician
[SOLVED] Debian Linux systemd start at boot?
Anyone have a start on boot for systemd based Debian Linux? Having a hard time making the script on here work, so want to see if there is anything else available from someone. EDIT Think I may have solved it, but got this error when doing the update-rc.d commands.. anyone seen this before? # update-rc.d servicedesk defaults insserv: warning: script 'servicedesk' missing LSB tags and overrides To avoid issues in Debian with update-rc.d that results in LSB errors, just add the following to the init.d
Can I add a device which is not connected, not reachable?
I could add a device which has an IP address and reachable from the OpManager. Can I add a device which is not reachable , such as a non-intelligent switch? I would like to draw a business view and put this device icon on the map.
'Greying out' pre-populated/default fields
Can pre-populated/default fields be greyed out to prevent technicians from editing the field? Thanks, Jenny
Delete Inactive Accounts
Hi all, New to SCP, hit an issue that I can't find a solution for in the guides or here on the forums. How do you delete an Inactive Accounts? It seems like such a simple action, but I select an Inactive account, select delete and it just says, "SUCCESS : Account successfully marked as Inactive". Regards Peter
Date Format Change For Email Templates
I would like to change the date format for all email templates so that all date fields (Create Date, DueBy Date, etc) show the format MM/DD/YYYY and time to show HH:MM appended For example, I want all email templates using $Create Date to show 05/15/2014 22:05 Could someone send me the command lines for my DBA to change this format when using the email templates?
PMP 8.0 Upgrade & License Version
We're currently running version 7600 and looking to upgrade to 8001 but seeing that licensing has changed in this new version I want to verify something. If we are currently running a old premium license will we lose features that we bought before by upgrading to 8001 where now those feature are part of the enterprise license? Are we grandfathered in license wise or will we have to purchase a new enterprise license to continue to use those features? Thanks!
SDP On-demand CMDB limited?
Hi there, first of all: i've put up a post last week and i submitted it. No trace of that post to be found... not in "My Area", not on the forums itself. Although it clearly stated "your post is in moderation" (something along those lines) while i submitted it. It was submitted in the SDP forum in the General area. (i'm screenshotting this post on submit). The issue: I'm testing SDP On-Demand. First of all: I was flabbergasted by the fact that the on-demand version of SDP has a completely new interface,
Technician open a new request through mail on behalf of a requester
Hello, We would like to know if it is possible to raise a new TT as a Technician on behalf of another user via mail. The scene is as follows: The mail from the end requester arrives on the mailbox of the technician. We would like to raise a new TT via a forward of this mail and on behalf of this end user. Is this possible? If yes, how? Best regards, Alberto
import accounts from Active Directory on schedule
Hi I have AD authntication but I have problem - not working schedule import accounts from Active Directory When choosing "Schedule AD/LDAP import once in every 1 days" - button "Save Schedule" does not work and option is not saved. Help me pls Thanks
Dashboard Customization
Hi Team, I am using free version of SDP. Currently we have the following status available. Is there any way by which we can add more status (ex:, closed, Resolved)? Thanks
Requester's Home Page
Hello. I have a user who has submitted around 25 tickets. However, when he goes to his home page, only 2 show up. How come the other 23 tickets are not showing up on his home page? Any help would be appreciated. Thank you... Tammy
AdManager Plus won't start after Update to 6.3
I've installed the update 6.3 for Build Numbers 6200 through 6292 (see: https://www.manageengine.com/products/ad-manager/service-pack.html) yesterday. I've installed the Update like mentioned here: https://www.manageengine.com/products/ad-manager/admanager-kb/how-to-upgrade-admanager-plus-service-pack.html When the update was finished, I tried to restart the server: - Start Service "ManageEngine ADManager Plus" - Execute StartDB.bat When i try to open the webpage I get an error "The page can't
where can I find the price for 3D datacenter builder add-on of OpManager?
there is no price for 3D datacenter builder add-on of OpManager in price sheet, where can I find the price for 3D datacenter builder add-on of OpManager?
Netstat Open Ports in DC
Is there any way to get open ports as reported by netstat into DC? I don't think its built in but is there anyway to get information from a script into reports or somewhere under inventory? Trying to capture this information for change management requirements we have after updating critical systems.
SupportCenter URL redirect
Hello, I have setup SCP 7944 on SCPSrv.domain.com -server with support.domain.com as and alias in DNS. I have also setup HTTPS and certificates (support.domain.com) witch work OK. Platform: Windows Server 2008 R2 & MS SQL 2008 R2 SP2 Express Edition. I still have a few questions about URL & redirections in SupportCenter Plus. 1. How can I redirect http://support.domain.com to https://support.domain.com? 2. How can I redirect https://support.domain.com to the Customer Portal? - e.g. https://support.domain.com/portal
Remove minimum height of ticket description
Hi Team, After upgrading to 9046 I've noted that the Description area of the ticket has a minimum fixed height, this takes up valuable screen real estate, can you please remove the minimum height of this area? Thanks!
Service Desk Plus : Closed ticket reopened automatically
I have recently upgraded my version to 9044. After this I have been facing some issue. The closed ticket is automatically reopened. Its very annoying. Please help me to solve this.
Disable Mobile landing page
By default, if using a mobile device the URL gets redirected to http://ServiceDesk/mc/... Is there anyway to turn this off? I would like the user to get the full site not the mobile site. I am not using the mobile APP. I am using a browser. Thanks, Jamie
Configure LDAP to AD connection in SDP on Linux (Debian 8.1 - jessie)
Can someone show me an example of their LDAP info within the text fields of the LDAP configuration page to integrate back to an AD server? We are not 100% sure what these should be and it would be excellent to see someone elses configuration for LDAP to AD within ServiceDesk Plus from a Linux node. Right now, when we try and configure the connection, it fails every single time. This is all running on Debian (jessie) 8.1: Domain Controller: ldap://192.xx.xx.xx:389 Username: CN=loginname,CN=DomainAdmins,DC=domain,DC=local
Survey Report ... How Do I?
Can someone please tell me ... Where I view a completed survey it gives a Satisfaction level Summary score out of 100. I need a report which shows each technician and this figure. Any help would be greatly appreciated. Thanks, Chris
Tickets flagged as overdue, even though they haven't reached the duedate set
We have tickets appearing within the Requests Dashboard when selecting the VIEW drop down labeled "Overdue Request". As you can see in the screenshot, there are several tickets flagged as overdue, even though their duedate is not yet reached: I assumed this is because their SLAs have been "violated"? In general, I would want a view to show me when the due date has been missed vs SLA violations. I could not find a way to do this in the customer views (something like: DueDate < Today's date). Any
Log in via Android App
Hi I am having difficulty logging into Service desk plus from the android app. I keep getting "Login Failed Username and/or password" provided is wrong. I can log in locally and remotely via just web page from a pcusing HTTP. I have the following setup: Service Desk Version 9.0 Build 9024 (Free Version) 1 Technician only(Administrator) Static IP for remote access and 8069 as my port on protocol HTTP I read some other posts where they mention that you have to generate an API key on the technician
Remove Function Where An Email Sets Resolved Status Back To Open
hi there is there a way to disable the changing of an Incident's status from Resolved to Open whenever an end user replies to the resolution email? I would like to have this manually done as we have instances where users send general emails thanking our service which doesnt require a Resolved incident to be set back to Open,,
Insufficient Privileges for WMI Queries
Hi I have oputils 6 Spanish Windows server 2003 When i try to add an admin user it keeps tellin me the same error Insufficient Privileges for WMI Queries. Read KB tried 1 user and the administrator account and the problem persist Administrator name: Administrador Domain Admins group: Administradores del Dominio
Custom Reports
Hi! I tried to create a new folder in a custom folder, i need to include reports monthly, so i want to create folders for every month. Can you help me to do it? Regards
Bulk Change Service Category
We have changed the name of one of our service categories and we need to bulk change the requests that were under the old category name. How can we accomplish this?
ServiceDesk Plus Snippets: How to move a change forward when the assigned change manager is not available?
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Do Not reboot selected but after software deployment auto reboots happens anyway
Hi All in my deployment policy I selected the Do not reboot option, but after the software has been deployed the machine auto closes any open programs and reboots the machine automatically. anyone urgently able to help, This cant happen when I rollout a number of software items to 300 plus machines. The user needs to be prompted if ok to reboot or tell them the update will not work until a reboot happens. Regards Aron
I can't change installation driver
Hi, i've already install last build of servicedesk plus in standard driver C:\. Now i would like to change the driver (from C: to G:, for example) but when i try to copy the installation folder (ManageEngine, I also try to copy the subfolders Servicedesk, even every single file) it gaves me an error: "unable to copy file". I've follow this steps: How do I move ServiceDesk Plus installation to a different drive on the same server? Follow the instructions below to move ServiceDesk Plus installation
Customizable Subjects for Reply Templates
Currently, the Reply Templates can only be customized individually for text of the body, and the Subject of the reply is controlled from the notification below. E-mail Templates for : Replying to a Request To show you an example, we would like to be able to use a customized subject line for this specific reply template, but can't because the Reply subject is set at a global level. We have certain replies for operation events that contain different information than a standard reply to the requester
Database Query Monitor will not accept a simple query
Hi. I'm struggeling with creating a database query monitor with a specific query, which of course works fine in TOAD: select case when min(date_updated) > sysdate -2 then 'Updated' ELSE 'NOT_Updated' END from MyTable However the creation faiels and gives the error "You are trying to add a query ... without an identifier " select Also tried to give the select an identifier such as select case when min(date_updated) > sysdate -2 then 'Updated' ELSE 'NOT_Updated' END as "Result" from MyTable With
What is this setting: Allow dynamic user addition when the user is not imported in the application?
What does this setting do in the Self Service Portal settings? The only thing I found so far is if set to off it turns off automatically detecting the "Log On To" for the user, but that doesn't seem to fit with the setting question.
Enrolled users migrated to different domain
Good Afternoon I have around 350 users enrolled for password self-service on one of our domains. These user's have since been migrated to a different domain. Is there anyway to move the enrolled users within ADSelfService Plus? Or do they need to re-enrol on the new domain. Thanks Kevin
Multiple HTTPS Domains/Certificates
I have MSP setup with multiple HTTPS domains - e.g. https://support.abc.com & https://support.xyz.com. I have done a lot of searching, but I can only find instructions how to load 1 SSL certificate into the Keystore. Is it possible to load multiple certificates? Or do I need a multi-domain certificate? If it is possible, can anyone provide instructions on how to set it up? Thanks.
Netflow Analyzer Service stops and wont start
Tried starting the service but it stops after a few seconds.
Adding Notes With Attachment
Hi guys Is there a way for us to add notes to an existing case with attachment instead of doing them separately? currently, the notes and attachment are 2 separate fields. I need a way to combine those to log certain contacts. For example, I want to update an existing case with an email from a user. I want to be able to enter in the notes "Email from user with screenshot" and attach a copy of the email as a .msg file for reference.
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