Remote control issue
I am not sure if this should be in the SDP or Desktop Central area. But I have the two linked, and I am unable to remote control a computer from within SDP. The option is present, remote connection works within Desktop Central, but it will not work from SDP. What can I do?
AD SelfService Plus Certificate Help - Microsoft CA
I am having trouble with getting a certificate from my 2012 R2 CA for AD SelfService Plus. The documentation that I have found on the forums does not work. Can someone provide me with a working complete walk through. SelfService Plus is 5.2 5206 Thanks.
[AS400] Restricting the input of some special charecters on password reset/unlock
Hi, I would like to use the password synchronizer but, since the AS400 system runs on a diferent password policy than our AD (inputing some special charecters doesn't work), it would be a problem for us because our AD password policy is naturally more complex. In the act of password reset/unlock, is there a way to workaround this on ADSelfService level, by establishing a password policy in wich I can restrict the input of some special charecters (with a "charecters not alowed" field)? Or in any other
FREAK/POODLE Vulnerability
I sent three or so emails to support (Ticket ID 7230970) and never got a reply so I did some Google'n to figure out how to downgrade the SSL version and disable compromised ciphers. Putting it out on this forum for those who need assistance. Both edits take place on the connector tag and is located in the server.xml file. This allowed me to raise our "F for failure" on SSL tests to a "B". Do note your downgrading your SSL TLS version so you wont be running the latest but you're not compromised
Reply to ticket, curser not starting at top of responce.
We just upgraded to 9.0 Build 9042. Now when we reply to a ticket the following happens in each browser. IE11 - The curser starts at the bottom of the email, not the top like it should. Chrome - The curser starts at the beginning to the "to" field. Firefox - The curser starts at the beginning to the "to" field. Has anyone else seen this? We are predominantly an IE 11 site and the people who use the help desk software DO NOT like the fact it now starts the curser at the bottom of the email. Jason
ServiceDesk Plus 9043 Released
Dear Users, SDP 9043 has been released and can be downloaded from the URL below , https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9043 SD-59100 : Field focus issue in reply and forward requests. SD-59106 : Rich Text area not accessible in some pages for the Arabic and Hebrew languages. SD-59120 : User group option invisible in the Add new announcement page. SD-59226 : Content missing in the Report an issue page. SD-59316 : Screenshot paste issue in IE 8,9,10.
Update Assigned User or asset automatically or via API
I would like to be able to have the assigned user of our assets (e.g. Windows Workstations) updated automatically. My thought was a login script that would call on the API or RestAPI to update the asset assignment to whoever is logging in at the time as our machines are sometimes shared or if a system is redistributed our technicians often do not go update the asset details in the servicedesk. I am having trouble constructing the HTTP Post URL that will update the assigned user for the current machine.
General slowness in basic operations
Hi ME Team, Id like to report you an issue of general slowness in SDP. Sometimes it gets son slow that its necessary to reboot it. From the tab support, i identified that regarding the "count number", it takes almos 1,5 minute to index the table "NotificationToDesc", which is a lot. Table Name Count Time Taken (ms) NotificationToDesc 310330 89500 Notification_Recipients 1330703 8016 Arc_Notify_Recipients 1739308 7282 Both SDP server and MSSQL server have 4Gbs RAM and are VM servers of 4 core duo
sending notification failed
hello i'm getting an error that it's not sending notification when i create a task as well as when i create a request so what can be the problem
User Account Control Settings - impact on DC scripts
Does setting the User Account Control to "Always Notify" prevent scripts to be run by the Desktop Central Agent? We have a non-AD deployment of DC and AD is not possible at the remote locations. MIke
Weblogic 12c monitor - problem with T3 protocol
Hi, I'm trying to add Weblogic monitor and I have an errror: "Unable to get MBean Reference. T3 Protocol is not enabled in WebLogic server. Check our troubleshooting guide to enable T3 Protocol in Weblogic Server. Data Collection in progress" I have enabled T3 in Weblogic: In stdout.txt log: [13 May 2015 12:02:41:713] ME-AM: WEBLOGIC-server DataCollection : Unable to get MBean Server Reference for resource IF-xxx.yy.173.229_WEBLOGIC-server_7001 ( port : 7005 ) server : xxx.yy.173.229 In stderr.txt
Archived Conversation and Notification Table
Hello I am looking for the following archived requests tables: arc_conversationdescription arc_notificationtodescription arc_workordertodescription Where can I find the conversations and notifications of the archived requests? Thanks & regards Raphi
Rendering Exception instead checkbox select in all menu
Hi, we have some problem after restoring database, in screenshot below we got that view in all menu program, also we made upgrade to version 9042, but situation not changed in adition we done restore and rebuild index on MS SQL side all operations were succsesful, also we launched reIndexData.bat theare was many exceptions but nothing happend again, could you help us what we can do, or which log file take information about this issue?
Feature Request - Email Commands remove from Description
Please have an option to strip the commands from the description when using email commands like you do to the subject line. It adds to the clutter and confusion for end users as they get email information about it.
Error using GET_REQUESTS operation (REST API)
Hi Support Team, I am using ManageEngine ServiceDesk Plus version 8.1.0 build 8123 and I am trying to connect via REST API to get a list of all requests and their details. I have tried all solutions found in this forum but I always get this response: <operation name="GET_REQUESTS"> <result> <status>Failed</status> <message>Error when performing - GET_REQUESTS - java.lang.Long</message> </result> </operation> These are my parameters: URL: http://<servername>/sdpapi/request/ Method: POST OPERATION_NAME:
Database Query Monitor Oracle database
Hello I am trying to add a database query monitor that will check the status of the triggers of the database and sends a critical alert when any of them is disabled. The query I am running is select status from dba_triggers where OWNER not like '%SYS%' and STATUS='DISABLED' I have set "status" as a primary key, though I do not know how I can set an alarm when status is disabled. Could you kindly let me know how I could possibly define such a metric? Thank you. St.
Raw Data Export
Dear Support, Yes i know, it's me again :P Another question popped my head: Could we easily do an export of all downtimes (with maintenance modes) in raw data, for example SQL Query's? Like this we can query the database in a script to automate our monitoring reporting QI. Kind regards & thanks once more in advance! Bitz
Move DB from PGSQL to MSSQL
Which is the correct procedure for Moving DB from PGSQL to MSSQL
Need a method of printing selected Solutions in v9
I am using Solutions to keep a vast amount of "how too" documentation. I would like to make a hard copy of selected Solutions from time to time to keep on hand for DR purposes. I see Solutions is not available as an entity for creating a custom report. Any ideas on how to do this please?
Add request via api - requester
Hello! I want to add request using REST API (c# app). How to set requester field when I have SDP with AD authentication and I have for eg. 2 requesters with Name "John Doe"?
Be alerted by email of a deadline end of warranty
How to automatically emit an alert via email when assets (server , switches, router) have the date of the guarantee which mature within 3 months. Regards
Enable Active Directory Authentication to use multiple DCs?
How can I allow Active Directory Authentication for users accessing ServiceDesk Plus while the one DC that is configured in SD is being rebooted? We have multiple DCs, but I really don't want to manually change SD every time we apply updates to the DCs. SD seems to allow me to only provide ONE domain controller name. Ideas, thoughts greatly appreciated. Thanks.
Pass Through Authentication Issues
We have been testing pass through authentication on our development server. We had it working, but then the server lost its trust with the domain. We used the SetComputerPass.vbs script to set the password, then configured the Pass Through within SD+ and it worked great. The server lost its trust with the domain a few days later. We had to login as local admin and use "netdom resetpwd" on the development server (Windows Server 2008) to re-establish the trust, and now the pass through authentication
DC 91003
On your service packs page, you are showing the availibility of DC 91003. However, when I click on the link to download, it shows DC 9 SP1. The readme shows the same thing. JMichelD
Probe Still Says yet to Scan
Hello, I have installed the probe on my windows 8 laptop. I have registered it and set it to do a domain and a network scan. For the domain, what is the username format that should be used? Either way. The probe says that its checking in but when I schedule it to scan nothing happens. The network scan and the domain scan have the little exclamation mark that says "yet to scan"
Quickbooks and Invoicing
IT Help Desk On-Demand, is there a way to import the time and money in a ticket into quickbooks for billing a client? If not is there a way to invoice directly from help desk? I'm looking for a way to stream line my work. Im a 2 man operation. 2 techs and a part time bookkeeper. I want the bookkeeper to be able to pull all the work we have been performing and invoice it or allow the techs to easily invoice it all. Thank you for any suggestions.
Time Spent shows 0:00
Hi there, I am new to SDP on demand. It is pretty cool and quite user friendly on UI. However, I have got a problem on changing the "time spent"on a request. I added the work logs and add some values in but the ticket still shows 0:00 in time spent. Am I doing anything wrong ? thanks, Michael
Problems scanning my domains
Hello, I'm using the cloud version of Service desk Plus, I'm able to scan my domain but it do not get any information of the assets, only the names. From what point I can start to work to find out what is the problem. I validate and the server that have the probe is working fine.
Protection against the POODLE SSLv3 Vulnerability
Hi, By now you would have heard about the POODLE vulnerability. An attacker can use this vulnerability to downgrade the security protocol - SSL 3.0 to be more specific - of any application that uses SSL and exploit a security hole in it. Since this problem is in the protocol, anything that uses SSL is affected. You can secure ADSelfService Plus from this vulnerability by disabling SSL 3.0. Follow the steps below to disable SSL 3.0 in ADSelfService Plus: Stop ADSelfService Plus (Click Start
Request Link customize
Hi, I tried to find similar link to my problem but wasn't that lucky :) Is there a way I can customize request link inside of the request? For instance, when request is created and technician recives email, there is a request link at bottom, but instead of giving the link I created, it gives link of the server name where software is installed, link http://server/workroder... instead of http://helpdesk/workorder... I don't want technicians or requester to recive emails and to know on which server
Allow users to select between Multi-factor Authentication options
We are part of an international Non-Profit organization. Our users have access to different technologies. With one tweak the Multi-Factor authentication would be usable for us. While enforcing the use of Multi-factor authentication, allow the user to select between SMS Verification Code/ Google Authenticator / Email verification Code. I cannot service all my user without a user specific selection. Some do not have an SMS device, some do not have a Authenticator capable system or device, and
auto registration from a AD security group
Hello, Is it possible to auto register AD users through a AD Security Group? We are going to a new domain and would like to auto register the new user accounts with ADSSP automatically instead of importing them through a CSV file.
OpManager Platform
Hi I have couple of questions to open discussion: 1. I am considering on what OS platform I should install OpManager on. Linux or Windows ? Advantages ? Disadvantages ? 2. I am considering to install OpManager on a VM. Advantages ? Disadvantages ?
Could you take care of those ticket, please
Hi, I have two ticket opened but I didn't receive any answer for days. Could you kindly take care of them? 2121931 2034009 Regards, Roberto
Manger Field Updating
Hi Guys, When I got to update the manager field as a user I cannot save the change.... Any ideas why?
Account import - account additional fields
Good morning, I am working on importing Accounts into the system via a standard .CSV file. The file imports, generates the Accounts, as well as the default site name. Unfortunately, it will NOT import the 'Account additonal fields' that have been mapped. Each field is mapped for import, but are never included in the Account additional fields. It shows all records were imported, with no error message...but my 'additional' data is missing. Any ideas or suggestions would be greatly appreciated! Thanks,
Access denied for password reset
I get an error "Access denied for password reset" What could be the problem?
AdventNetServiceDesk have state FAILED after procedure changedbserver
We have problem after procedure "changedbserver" from MS SQL to another MS SQL, when we launch command run service AdventNetServiceDesk have state [FAILED]. We revert previous configuration but this service again have state failed. Than we trying restore data from backup, which was created before all changes, procedure restore finished successful, but service again failed to start. The log file serverout0.log contain this information [com.adventnet.workengine.scheduler.internal.RefreshController]|[INFO]|[16]|:
opmanager on linux vs windows
I have noticed some discrepancies with your other products maybe working better on windows vs linux. Is there perhaps a guideline or best practice on what OS to run opmanager and servicedesk? I noticed for example, for the windows scan to take place in service desk, it needs wmi - how does one scan from a linux servicedesk system for windows domain then?
Unable to reset Task "Actual End"
Hi, there is a possible bug in SDP (9042). Within the requests and project module if you enter a "actual end" you are not afterwards able to reset it to "-". The only option is to set it to a different date. Please find attached screenshot. Can please assist how to fix this or prioritise this if this is a actual bug? Cheers, Per
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