Auto login enabled at wordpress web site
I want to login to my wordpress website used auto login. the web address is http://192.168.5.24/wordpress/wp-login.php I have put URL (http://%DNS_NAME%/wordpress/wp-login.php/j_username=%ACCOUNT_NAME%&j_password=%PASSWORD%&domainName=LOCAL ) during create the resource. But i am getting bellow error. Bad Request Your browser sent a request that this server could not understand. http:// 192.168.5.24 /wordpress/j_username=%ACCOUNT_NAME%&j_password=%PASSWORD%&domainName=LOCAL
Admin cannot see ticets
Cannot figure it out and have checked all possible items. Can bring it up if I have ticket number, but when I put Requestor it will not show up. Help!!!
unable to load the jtds driver
Hello, "unable to load the jtds driver" This error ocurre a new install opmanager 11 on windows server 2012 R2. Please help.
SQL Configuration During Install
During the Install of OPMANAGER 11 I am tasked with providing SQL information such as Host Name, port(A default is present), Database Name (a default is present) User Name and PW. While I am certain that I am entering the correct parameters because I have connected successfully to this server via and ODBC Manual connection and test, OPMANAGER installer insists it can not reach the HOST ive specified. The install instructions dont provide much help or direction in this regard so I was hoping someone
SDP - approve request via email?
Hi there, Sometimes someone put in a request that needs approval from others. We normally do it through: in the request view, Actions > Submit for approval send it to the person for approval that person will then click the approval link and login then approve/deny My question is, can that person do the accept/deny the request via email reply? Most of them are always busy/on the move and don't have time to type in the username/password on the mobile phone at any time. Thank you.
Wrong Sites
I have an issue with the service desk. When a new request arrives it sets the wrong site for the requester. I checked the requester info and everything seems fine. Any help? [Sorry for my bad english]
Add zoho reports to dashboard
Dear All, How to add Zoho Reports to Dashboard? Thanks & Regards
Attach an old ticket to a reply
Hi Is it possible to attach an old ticket to a reply of a new ticket? Regards Graeme
Free support anywhere anytime for all ME products except for OS Deployment
Hi Everyone, I have using all ME products except for OS Deployment. I'm working good at a technical support. I hope, I can help someone. Regards, Trí Lê
Standard Polling Rate
Hi team, Could you please explain me the main difference of the OpManager versions Essential, Enterprise and Large Enterprise.
Update to SD Plus Enterprise 9042
We updated to Build 9042 (from 9041) yesterday. Since that update, the previous conversations are no longer part of the reply. Also the To field is no longer populated. See attachment after clicking on Reply. This behaviour is reproducible in IE 9, IE 11, Chrome 42.0.2311.135 and Firefox 37.0.2. We run SD Plus Enterprise on Windows Server 2008 R2. JMichelD
How to schedule a antivirus scan
How do is schedule a antivirus scan for all the desktops connected to desktop central. and get the report of scan activity performed.
Password Sync Agent as a Service
I just installed the Password sync Agent for ADSelfService plus on our Primary Domain Controller, a server running Windows 2012. When I right-click the Password Sync Agent icon on the system tray, the stop service and start service choices are grayed out. Also when selecting the Server status from the agent icon in the system tray, the window show the Service status as "Not installed" I followed the instruction on installing the appllication, but I did not see any for running the agent as a service.
Installing Password Sync Agent as Service
We have installed the password sync agent on the PDC which is running windows server 2012. When I right-click the Password Sync Agent icon on the system tray, the options start service and stop service are grayed out. What do we need to do to install it as a service? These steps are not mentioned in the install instructions.
Real-Time Password Synchronizer
It would be great if the Password Synchronizer worked with Yammer. The SSO config from Microsoft is a major pain.
Email format in Password Expiry Notification
We are using the free version of the Password Expiry Notification. (Great little tool by the way, thanks you for making this free) However is there a way to format the email that gets sent out? I have put line spaces and paragraphs in the template but the email comes out as just one long line of text. Thanks. Rob
unable to configure the LDAP SME sevrer
Hi, I was trying to connect LDAP, but i was unable too, LDAP is SME server and all the details are correct but still unable to connect and import the users. Regards, Dilip
Restricted Users automatically populates
I've created a list of 700 users as part of a project at work. These are all going to be production users, but many haven't logged in yet. Every morning I see over 1300 users in the Restricted Users OU under the License Management of the Admin tab. I unrestrict them all every morning, and they all stay unrestricted until the following morning, when they are all restricted again. I don't have any Restricted Users Schedulers programmed. Thanks for any help you can provide!
I can't see client list
When I try to see client list, I get that error message: Error has ocurred during response. Please view the error window for more details. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: javax.servlet.jsp.JspException: com.adventnet.persistence.DataAccessException: Specified row <ACColumnConfiguration CONFIGNAME="RequesterView" COLUMNINDEX="null" COLUMNALIAS="FIRSTNAME"
Approval Status
All You need to do something about the approval process in the request module. It just makes no sense at all to have rejected requests with an approval status of approved. You can not be setting the approval status based on the first response. Or at the very least allow us to control the value of this field
Closing old Purchase Orders
I have a lot purchase orders that were approved or pending approval that I am not the owner - owners have since left the company - how do I close these POs, I have full admin rights to Service Desk.
Issue ID Tracking
Hi, We were given issue ID SD-36688, in July 2013, for an issues searching when a name or site has a special character in it. We are still experiencing this issue and I am unable to find the issue on the issues list here: https://creator.zoho.com/servicedeskplus/sdp-known-issues/#View:SDP_Known_Issues_View Our current version is 9.0 build 9016. Can you let me know when this is planned to be fixed, as we were advised at the time that it would be released as a hotfix. Thanks Lynne
Support Center Plus Get Archived Requests to Appear in Summary Reports
Is there a way to get requests that have archived due to age to show up in annual summary reports? Is there a way to turn off the archive functionality, and/or revert a request from an archive back to an active? Thanks in advance for any help. Your Version : 7.9.0 Build Number 7939
block hours contract billing
Is it possible to set up a billing method for Block contract hours? We have quite a few clients that purchase time in blocks of hours and work is done against that time until it's used up and they can then purchase more. I don't see any way to wrangle the current system to support something like this. If you know of a way, please let me know. Thanks.
MESD won't start
Please I just joined my server to the domain and now SD won't start any one able to advise me
OpUtils Active Directory OU authorization ?
Dear OpUtils users, is there a way to link OpUtils only to some specific Organizational Units in Windows Active directory for the WMI calls and IP check? We will never have domain admin type of account in big international enterprise and only have admin access to several top level OUs, so the checks could be pointed to listed OUs. Is something like this supported or planned to be supported in OpUtils? I am now evaluating the product and all the features do work perfectly, only AD integration is
No data to draw a graph.
Hello dears i have a problem on some interfaces, the data is available on the interfaces but the graph showing as below.
SAP with SAPROUTER
Hi, We are evaluating your software to access to a SAP ERP Application Server, but we need to connect to this system using an SAPROUTER string. i.e.: /H/999.999.999.999/S/3299/H/0.0.0.99/S/3204 Where: 999.999.999.999 = public ip of Saprouter machine 3299 = port of saprouter 10.0.0.99 = local ip of SAP Application Server 3200 = port of SAP Application Server Is there a way to do that? Thanks in advance, Roberto
Department Link
While setting up a notification response, I noticed that when I choose the content variable "Department" it shows up as $UDF_CHAR5. When I get the actual response though, it doesn't show anything for where the department is meant to be. Does anyone know why this is and can you help me to get the department to show in a notification response? Thanks, B
Asset Last Modified Date / Modified By
Hi, I was wondering if SDP tracks when the details of an asset was last modified and who it was modified by. This would be very useful for auditing purposes. By this I do not mean when the details were last updated due to an asset scan but rather someone updating details of an asset like the Acquisition Date, Cost, Invoice/Order Number, etc. I don't currently see this information displayed anywhere so I fear that it is not being tracked but I am hoping that I am wrong. If it is tracked, please let
Dashboard
I see an option to get dashboard stats by Account. Is there a way to get Dashboard stats by Support Group? We have different departments that handle different problems. They each have different managers and it would be helpful for them to be able to see stats that apply to their group only. Also, can the dashboard be customized?
Purchase orders to assests
Is there any way to assign equipment from purchase to scanned assets? For example: We've purchased 10 HP t620 thin clients Now they are scanned by SD as assets t0001.domain.local, t0002.domain.local.... how can i "say" to SD that these scanned PCs are from that purchase?
Purchase Order without creating asset
Is there a way to use the purchase order module and order something so I can track my PO's through it without it creating assets?
Install ServiceDesk Plus Ubuntu
Ho do you install on Ubuntu server 14.04 via the console??? On mine it just starts the java virtual machine and then nothing happens further, this is after entering "./ManageEngine_ServiceDesk_Plus_64bit.bin -console" please help
Allow for dynamic assignment based on "current user"
I want my techs to log basic, repeated requests with minimum field selections required. To that end, an Incident template should allow me to choose to assign the incident to "Current logged on user" rather that the fixed list currently in use. The round robin and load balancing options aren't suitable, I want each technician to have incidents they log to be assigned to them automatically.
Categories for SLA
Hi. How to increase amount of categories for setting SLA
resolution description enhancement
Hi, I just wondered if it's possible to have an option to exclude certain description in tickets' resolutions. I have run a report against resolution description and quite often technicians put the below: "Done" "Resolved" "Completed" As you can see these are not correct so I need to find a way to prevent technicians providing the above descriptions. Regards Mario
9.0 Build 9039 - Cant assign announcements to specific user groups
when creating an announcement i dont have the option to select user groups this is all i see:
Configuring File Monitors Error
Hello, I want to monitor a file on a server, but when i set the file path, appears a windows with a error: "File not found", and i'm sure that the file is in this path. I attach a file to better understand. Thanks, Alex
Task Ddependecy Problem
Task dependency not working. I have configured 5 tasks. 2 tasks are children of 2 parent tasks, I am expecting that the 2 children tasks will only trigger (send email notification) when the parent tasks have been closed. This is not happening. As soon as the request is created/approved all 5 emails are sent out. Anyone else having the same issue?
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