Create custom field within all tickets for only technicians
Greetings all! I need to create a custom field within all tickets for technicians to use. This will be a RANK field, used by the techs to help prioritize their work. The key for me is that the field should either be invisible to the end user OR at least not editable by the end user. Also, if there is a handy way to set this as a global field (one that automatically is placed on all tickets vs adding it to forms one at a time) -- that would be awesome! The instructions I found for creating custom
Missing PREDEFINED Alerts in v10?
Hi All, When I got to ALERTS and add an alert profile I only have two options: Compliance Alert Custom Alert I can track failed logins with compliance reporting, but I cannot easily track failed logins for real-time alerts. The documentation shows that there should be an option for predefined alert criteria. Like I said, this is missing in my instance. Build Version : 10.0 Build Number : 10004 Service Pack : SP-10.0 Database : POSTGRES Build Date : Apr_07 Build Type : 64bit Language
Open views directly with specific URL
Hi, how can specific request views be opened directly using the url in the browser ? Something like http://SDplusserver/WOListView.do?View="allopenitems" Thanks a lot for looking into this matter Matthias
What does "The sensor is operating under conditions that are non-critical mean"?
OpManager is reporting this on a new Dell PowerEdge R730 with vSphere 6.0 that we recently deployed. Not sure whether it means we have a defect or if it is a non-issue.
Custom view or Drill-Down criteria with relative dates
Hi, I would like to provide our technicians with a view showing all pending requests not updated within the last week. I tried a custom view but a view requires a specific date (e.g. 2015-06-01) and does not allow relative dates (e.g. less than this week) I also tried to use the drill down feature with something like this: DrillDownRequest.do?viewName=OpenSystem&columnNames=LAST_TECH_UPDATE&columnValues=2015-06-01 or DrillDownRequest.do?viewName=OpenSystem&columnNames=LAST_TECH_UPDATE&day=7 but without
Moderator Approval?!
I posted a problem I'm having last week and got the "awaiting moderator approval" message, it's now been a minimum of 72 hours and my post is STILL not available to view in the MSP forum. How long does it take for a moderator to look at a post and allow it to be published?
Blank page after logging in remotely
Hi, I have installed ManageEngine Service Desk+ MSP v8.3 Build 8309 (serving on port 8080) on a MS Windows Server 2008 R2 Build 7601 Service Pack 1 server, using MS SQL Server 2014 as the database. This server is a stand alone server NOT part of a Windows Domain. Active Directory authentication has NOT been enabled, neither has LDAP authentication. All users must log in manually. When I remote desktop to the server in question I can log in and browse around the Service Desk application as normal
Site name instead of SLA name
Hi! Looks like there is a GUI bug, so Site name is displayed instead of SLA name at SLA list (see screenshots).
automatically close alerts from monitoring tools
i have a clients with different tools to monitoring and i like "integrated" or create automation rule when send email to create, and when is down and close when is send email the same device is up. i find a sample similar but is not good because need know namedevice Example https://www.opsgenie.com/docs/alert-creation/automatically-closing-alerts-with-emails thanks
Number of Technicians - Standard version
Hi! Can i buy additional technicians on standard version? For example: standard version permits only 5 technicians. And for all others aspects, standard version fits to my needs. But i have to add 6 technicians. Can i buy a licence for this one ? or pack of technicians ?
Move Desktop Central database to another drive
Hello, What is the easiest way of moving my current Desktop Central database from my current C partition to another drive/partition? Anthony
Problems with Sonicwall Alerts
Hello, I having a problem with SonicWall NSA4500. Everything working, except the alert messages that SonicWall is sending. Every alert message is showing like that: dc²€ÔIy‚ õX¤ ¥ A¦ôR…4ùFaÑ ëÄÈøHÒ];Y¸Ÿ óé² X ëR·üúO€Ûuh#MG/ù}`2¿S¾sÀ• Þ]m¹N)³²¦ÞÍ·ÖÆÎ w+!³ôŠº6÷;[� ]Ö€q#8[¡/‘� ¡=ÈšÙcÚ[£øB–r ]„YÛŽˆ�®^^€‘b…Ò� eäˆw œÝO%÷4Áe¹��—!Öûð ª;øû™HáãgFK [OS~f”Hñì™àÉ ½a_g{‰Ì ×xê OòlŸ*‘RXÚ‰÷ G pèæů‘¹9Oì Âõ VÅå1S¥ÁÍ d«* À‚§±FdÞwÿþ r¢¤;-û{y «â‹¼¤ Qè4»ç' exnÓcšÝ1ÅÕ °g†7Y Can anyone help me? Thanks!
Creating reports against the SLA
I would like to create a report that tells me if I meet or exceeded the various SLA values, on a per case basis, during a one month period. I don't seem to be able to access this criteria on the Report screen. Can anyone make a suggestion? Thanks.
Cisco 6807 , Cisco 6880 and new devices with new MIB or not well known
Hi , I have a Netflow Analyzer distributed version , I'm trying to add flows that come from two new Cisco Devices Catalyst 6807 and Catalyst 6880 . I configured netflow on device and also snmp but netflow see only one interface with ifindex1 and when I use snmp discover tool with right read community nothing happen. I used the same configuration of Nexus 7010 that instead works fine. I possible that I need to add some new MIB in Netflow Analyzer? , if yes where ?
Notes: Consider notes addition as first response
Is there a way for the Notes: "Consider notes addition as first response" checked by default? Thanks
About auto login helper
I open a linux server with putty,It does nothing but open to desktop.I have installed putty in my C:\Program Files (x86)\PuTTY.And also copy to c:\windows\system32.I can run it from start > run > command line. After I put the putty.exe file on my desktop.It worked. It's also a trouble with securecrt. why? My os is win7 x64 version.My Trival PMP version is 8.0.
Restrict number of mobiles
How to limit the numbers of mobiles to only one which recorded in Ad ?
Support for STIX
This is just a suggestion. Your competitor (Splunk) offers support for STIX/TAXII. I am curious if you plan to add support for threat intelligence (JSON/STIX)? This would fall nicely under compliance. You would ingest IOC data from OSINT or even internal threat intelligence servers (like Soltra), and then match logs against IOCs to help your users identify compromised systems.
Deleted print queue
I was monitoring logs on my Windows print server and yesterday a print queue was deleted. I cannot find this information in the logs. Can you let me know if I need a certain log setting on a print server to document such an event?
Problem while restoring db
Hello, I'm working through a project to migrate our 4.5 AD SS server from an XP machine to Windows Server 2012 VM. I have successfully upgraded AD SS v4.5 to v5.3 w/ SP 0.1 (build 5301) on the XP machine, installed 5301 on the new server, and verified that the old XP installation and the new 2012 install are working. While following this article; I have attempted to restore the XP database.zip file to the new server, but receive the error "Problem while restoring db". I have also reached out to
DesktopCentral, Members of Custom Groups
Hi, I'd like to have a report about the members of the custom groups. Someone posted a custom query for a report of computers within no group. That query works fine. Is it possible to change it to show all groups with all members? Here's the report for Computers in no group:select Resource.NAME from Resource inner join ManagedComputer on (Resource.RESOURCE_ID = ManagedComputer.RESOURCE_ID) left join CustomGroupMemberRel on (CustomGroupMemberRel.MEMBER_RESOURCE_ID = ManagedComputer.RESOURCE_ID) where
Need Tempalate for Skype 7.5.85.102
Hi all Skype version 7.4.x.xxx and 7.5.x.xxx has big GUI issue http://community.skype.com/t5/Windows-desktop-client/Skype-Fix-for-crashes-caused-by-bad-URL/td-p/3997463 DC have only template with old version -7.5.0.101 Where is new Templates for DC's Packages ?? http://odarchuk.com
Upgrade 10030 to 10031 exception occur
C:\ManageEngine\AppManager10\bin>updateManager.bat Unable to load Disk Space related native library. Exception in thread "Thread-2" java.lang.UnsatisfiedLinkError: getFreeSpace at com.adventnet.tools.update.installer.DiskSpace.getFreeSpace(Native Me thod) at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:1 46) at java.lang.Thread.run(Unknown Source)
Active Directory Authentication Issue
Hi, I have successfully imported the active directory users into SDP, but the requester's are unable to login into the SDP. Below is the log generated: [10:00:56:934]|[04-29-2015]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[INFO]|[30]|: authenticating user : test| [10:00:56:934]|[04-29-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[30]|: User Domain Mapping Status Inside SSOUtil ---- true| [10:00:56:934]|[04-29-2015]|[SYSOUT]|[INFO]|[30]|:
System Tools Disk Cleanup not removing internet cache files
Under Disk Cleanup options, I've selected all checkboxes except for: compress old files, recycle bin, remote desktop cache files, and system restore. Under Scheduler, I chose to perform task At Logon. After I reboot the target computer, I go into ...\AppData\Local\Microsoft\Windows\Temporary Internet Files and the files are still there. Am I missing something?
ServiceDesk Plus 9044 Released
Dear Users, SDP 9044 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9044 SD-59350 : Unable to update Service Request Additional Fields through spot edit. SD-59481 : Unable to edit Preventive Maintenance Task in some scenarios. SD-58861 : Vulnerability Issue. SD-59674 : Dates in Problem/Change notifications are not formatted. SD-59355 : Draft content in the reply or forward window does not appear when
NetFlow Install error
Hi after installing netflow plug-in on opmanager and i try to open it, i receive that erro on my browser under opmanager taskbar: There was an error connecting to rm - opmanager : 8080 . SSL received a packet that exceeds the maximum allowable size . ( Error code : SSL_ERROR_RX_RECORD_TOO_LONG ) i've also enabled ssl with running command ssl_gen.bat Thanks Leo
how to upgrade and migrate netflow analizer 9500
Hello! I have the following settings in the NetFlow Analyzer server Version: 9.5 Build Number: 9500 License Information: Professional Plus - Unlimited Interfaces Database used: MYSQL OS: Centos June 64 bits I need to migrate to another host and also update the version of NetFlow Analyzer. Please tell me what I have to do to backup and restore in the new version.
Cannot enable AD Authentication
I have Service Desk Plus installed on Windows 2012 R2 and when I enable Active Directory authentication, I get an error ( User:administrator trying to enable Active Directory Authentication ) in the Support\System Log. I have reinstalled the application, and I can import users and assets, but the logins for Domain Users is not working. Can you help?
Networl Scan
Hi, Why does the network scan work properly and the function "scan now" and the "audit scan" don't? It seems that the audit scan and the "scan now", once you are inside the asset configuration, try to log in with different credentials than the network scan. If it's like that how can i set it up? Thanks in advance for the support.
Unable to start SD on W2k12
Hi I have been trying to install SD on Server 2012 R2 and have not been successful. The initial install goes well but starting of the service after install never works. I have uninstalled manually (where is the uninstall on 2012? - it installs under C:\ManageEngine, not under Program Files) and deleted the service and the registry and re-installed three times and the starting of the service always hangs on "Application Layer Started........" I then tried the run.bat method and it also failed to start.
Where do Task Status Options come from?
Technicians continue to use Status values that have been disabled, yet they are available to Close a Task. Is the Helpdesk - Status List a configuration for ALL Requests and Tasks? The only Module I see with a different set of Status Codes is within Problem/Change Management. Why, if the status value "Completed - Change Installed" is marked "Status not for further usage" is it visible and can be selected by our technicians to close a Task? Anyone else verfy this as a problem? Cheryl Ankrom Jennmar
CMDB and Service Catalogue - 2 questions
When I create entries in the service catalogue, they appear under IT services in the CMDB. We have some backend services that do not appear in the Service Catalogue resulting in a mess of entries. When we try to delete some we get errors. I am using the CMDB to identify all the backend resources that play a part in the service. I use the service catalogue for end users to submit service requests. I am confused as to the best practices on how to use these two tools and how they are integrated. Can
Can I resize teh google maps widget?
I would like to resize the google maps widget on a dashboard. Is this possible? I can resize my iFrame widgets but I now have lots of white space around the google map and would like to resize it to fill the space. This will make the map more readable too with our branches. Rob
ServiceDesk Plus 9045 Released
Dear Users, SDP 9045 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9045 SD-59818 : Unable to save the service template from the requester view tab, when the 'Select Approvers' field is not present in the template. SD-59890 : In IE 10 and below, on selecting a user and pressing the enter key in request quick create and new request page, the entire page is submitted. Please refer to the below link for
Projects Estimated Costs vs Actual Costs
Hello Can anyone write a query for the following Report Title Status Schedule Start Schedule End Estimate Cost Actual Cost Variance (Actual - Estimate Cost)
Search Employee only for login user (not guest)
hello ADManager team, can we set employee search only for successful login user?. so not all guest can do search thanks before
how to change date-time format to DD-Mon-YYYY HH:MM:SS (ie. 05-May-2015 16:41:35)
Dear All, SELECT LONGTODATE(wo.CREATEDTIME) "Created Time" from WorkOrder wo how to change date-time format to DD-Mon-YYYY HH:MM:SS (ie. 05-May-2015 16:41:35) please help Thanks Win
built in admin logs on by default - allowing anyone to logon with full admin rights
It appears as though the built in admin username and password are cached somehow such that they are the default value for all users - who are able to login with now full admin rights even though they don't actually know the password! We didn't realize this previously as we only had a single user license being used by one person, but we have now purchased additional licenses and are rolling it out - and found that all users could log on as admin and it was the default. Urgent assistance required!
Update CPU Utilization Dynamic Graph Monitor
I have an anomaly on CPU Utilization monitor for F5-Big-Data machines. It shows 95% CPU usage on OpManager while actual CPU usage for the device is around 20%. I've add custom monitor for CPU usage using hostresource mib and the result more accurate. I also deleted Vendor's CPU Utilization monitor. The problem is the new CPU Utilization graph on device snapshot showing No data available. How can I update the CPU Utilization graph? Thanks & Regards, Fahmi Yahya
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