Active Directory Authentication Issue

Hi,

I have successfully imported the active directory users into SDP, but the requester's are unable to login into the SDP.

Below is the log generated:

[10:00:56:934]|[04-29-2015]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[INFO]|[30]|: authenticating user : test|

[10:00:56:934]|[04-29-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[30]|: User Domain Mapping Status Inside SSOUtil ---- true|

[10:00:56:934]|[04-29-2015]|[SYSOUT]|[INFO]|[30]|: sso_Login_Status----->false|

[10:00:56:934]|[04-29-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[30]|: Inside sdrelational login module and logonDomainName is harbor-holdings.com, domain name is HARBOR-HOLDINGS.COM|

[10:00:56:934]|[04-29-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[30]|: ServerName For Authentication : dc|

[10:00:56:934]|[04-29-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[30]|: DomainName For Authentication : HARBOR-HOLDINGS.COM|

[10:00:56:934]|[04-29-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[30]|: Login Name For Authentication : test|

[10:00:56:934]|[04-29-2015]|[com.adventnet.servicedesk.utils.ADAuthenticationUtil]|[INFO]|[30]|: Authentication Log Message : test - AuthenticateUser : ADsOpenObject O/p (0x0)|

[10:00:57:044]|[04-29-2015]|[com.adventnet.authentication.PAM]|[WARNING]|[30]|: NoSuchUserAccountException occured with message : No account to access this service|

[10:00:57:044]|[04-29-2015]|[com.adventnet.servicedesk.setup.util.SSOUtil]|[INFO]|[30]|: User Or Domain Is Empty inside SSOUtil|

[10:00:57:044]|[04-29-2015]|[com.adventnet.servicedesk.setup.util.LDAPUtil]|[INFO]|[30]|: IsLDAPAuthentication Result : false|

[10:01:06:872]|[04-29-2015]|[com.manageengine.servicedesk.task.FlushRecentItems]|[INFO]|[23]|: Thread name is : WorkerThread-Asset -3|

[10:01:06:872]|[04-29-2015]|[com.manageengine.servicedesk.task.FlushRecentItems]|[INFO]|[23]|: FlushRecentItems task called. Going to push RecentItems data in cache to database.|

[10:01:06:981]|[04-29-2015]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[23]|: Connection obtained for crawling the database <AppIndexingInfo CRID="198" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|

[10:01:06:981]|[04-29-2015]|[com.manageengine.servicedesk.task.FlushRecentItems]|[INFO]|[23]|: WorkEngine's Default Transaction resumes.|

[10:01:06:981]|[04-29-2015]|[com.manageengine.servicedesk.task.FlushRecentItems]|[INFO]|[23]|: RecentItems data pushed to database successfully.|

[10:01:06:981]|[04-29-2015]|[com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler]|[INFO]|[23]|: Completed WorkFlow successfully |

[10:01:07:746]|[04-29-2015]|[com.manageengine.servicedesk.task.StoreActionTask]|[INFO]|[23]|: StoreActionTask instantiated. |

[10:01:07:746]|[04-29-2015]|[com.manageengine.servicedesk.task.StoreActionTask]|[INFO]|[23]|: Thread name is : WorkerThread-Asset -3|

[10:01:07:746]|[04-29-2015]|[com.manageengine.servicedesk.task.StoreActionTask]|[INFO]|[23]|: StoreActionTask ---> executeTask() called ... |

[10:01:07:746]|[04-29-2015]|[com.manageengine.servicedesk.utils.StoreActionsUtil]|[INFO]|[23]|: Going to store operations performed count in DB|

[10:01:07:746]|[04-29-2015]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[23]|: Connection obtained for crawling the database <AppIndexingInfo CRID="198" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|

[10:01:07:964]|[04-29-2015]|[com.manageengine.servicedesk.task.StoreLoginCountTask]|[INFO]|[23]|: StoreLoginCountTask instantiated. |

[10:01:07:964]|[04-29-2015]|[com.manageengine.servicedesk.task.StoreLoginCountTask]|[INFO]|[23]|: Thread name is : WorkerThread-Asset -3|

[10:01:07:964]|[04-29-2015]|[com.manageengine.servicedesk.task.StoreLoginCountTask]|[INFO]|[23]|: StoreLoginCountTask ---> executeTask() called ... |

[10:01:07:964]|[04-29-2015]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[23]|: Connection obtained for crawling the database <AppIndexingInfo CRID="198" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|

[10:01:08:073]|[04-29-2015]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[INFO]|[38]|: authenticating user : test|

[10:01:08:073]|[04-29-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[38]|: User Domain Mapping Status Inside SSOUtil ---- true|

[10:01:08:073]|[04-29-2015]|[SYSOUT]|[INFO]|[38]|: sso_Login_Status----->false|

[10:01:08:073]|[04-29-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[38]|: Inside sdrelational login module and logonDomainName is harbor-holdings.com, domain name is HARBOR-HOLDINGS.COM|

[10:01:08:073]|[04-29-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[38]|: ServerName For Authentication : dc|

[10:01:08:073]|[04-29-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[38]|: DomainName For Authentication : HARBOR-HOLDINGS.COM|

[10:01:08:073]|[04-29-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[38]|: Login Name For Authentication : test|

[10:01:08:073]|[04-29-2015]|[com.manageengine.servicedesk.task.StoreMobileLoginCountTask]|[INFO]|[23]|: StoreMobileLoginCountTask instantiated. |

[10:01:08:073]|[04-29-2015]|[com.manageengine.servicedesk.task.StoreMobileLoginCountTask]|[INFO]|[23]|: Thread name is : WorkerThread-Asset -3|

[10:01:08:073]|[04-29-2015]|[com.manageengine.servicedesk.task.StoreMobileLoginCountTask]|[INFO]|[23]|: StoreMobileLoginCountTask ---> executeTask() called ... |

[10:01:08:073]|[04-29-2015]|[com.adventnet.servicedesk.utils.ADAuthenticationUtil]|[INFO]|[38]|: Authentication Log Message : test - AuthenticateUser : ADsOpenObject O/p (0x0)|

[10:01:08:073]|[04-29-2015]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[23]|: Connection obtained for crawling the database <AppIndexingInfo CRID="198" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|

[10:01:08:183]|[04-29-2015]|[com.adventnet.authentication.PAM]|[WARNING]|[38]|: NoSuchUserAccountException occured with message : No account to access this service|

[10:01:08:183]|[04-29-2015]|[com.adventnet.servicedesk.setup.util.SSOUtil]|[INFO]|[38]|: User Or Domain Is Empty inside SSOUtil|

[10:01:08:183]|[04-29-2015]|[com.adventnet.servicedesk.setup.util.LDAPUtil]|[INFO]|[38]|: IsLDAPAuthentication Result : false|

[10:01:10:476]|[04-29-2015]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTaskChecker]|[INFO]|[28]|: MailFetchingTaskChecker instantiated. |

[10:01:10:476]|[04-29-2015]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTaskChecker]|[INFO]|[28]|: Thread name is : WorkerThread-ServiceDeskCommon_Thread -0|

[10:01:10:476]|[04-29-2015]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTaskChecker]|[INFO]|[28]|: MailFetchingTaskChecker ---> executeTask() called ... |

[10:01:10:476]|[04-29-2015]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTaskChecker]|[INFO]|[28]|: To check server start vs current time for mail checker task|

[10:01:10:476]|[04-29-2015]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTaskChecker]|[SEVERE]|[28]|: Server started at : Wed Apr 29 09:53:55 AST 2015. Current time is : Wed Apr 29 10:01:10 AST 2015, which is less than 1 hour from server start time. Hence not checking mail checker for this time.|

[10:01:10:476]|[04-29-2015]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[28]|: Exception while getting user credentials in getUserId. Assuming Non-Login view. |

[10:01:10:476]|[04-29-2015]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[28]|: Connection obtained for crawling the database <AppIndexingInfo CRID="198" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|

[10:01:13:861]|[04-29-2015]|[SYSOUT]|[INFO]|[26]|: lType ------------ T|

[10:01:13:861]|[04-29-2015]|[SYSOUT]|[INFO]|[26]|: ldate >>>>>>>>>>>>---------- 27|

[10:01:13:861]|[04-29-2015]|[SYSOUT]|[INFO]|[26]|: >>>>> DateTime.longdateToString >>>> : Thu, 01 Jan 1970|

[10:01:13:861]|[04-29-2015]|[SYSOUT]|[INFO]|[26]|: lType ------------ T|

[10:01:13:861]|[04-29-2015]|[SYSOUT]|[INFO]|[26]|: ldate >>>>>>>>>>>>---------- 27|

[10:01:13:861]|[04-29-2015]|[SYSOUT]|[INFO]|[26]|: >>>>> DateTime.longdateToString >>>> : Thu, 01 Jan 1970|

[10:01:18:339]|[04-29-2015]|[com.manageengine.servicedesk.tools.ScheduleStatistics]|[INFO]|[35]|: Going to execute get schedule statistics|

[10:01:24:236]|[04-29-2015]|[com.manageengine.servicedesk.helpdesk.task.StatisticsCollectionTask]|[INFO]|[39]|: Thread name is : WorkerThread-CommonActivities -9|

[10:01:24:236]|[04-29-2015]|[com.manageengine.servicedesk.helpdesk.task.StatisticsCollectionTask]|[INFO]|[39]|: StatisticsCollectionTask ---> executeTask() called ... |

[10:01:24:345]|[04-29-2015]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[39]|: Connection obtained for crawling the database <AppIndexingInfo CRID="198" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|

[10:01:24:345]|[04-29-2015]|[com.adventnet.servicedesk.task.RequestAgingTask]|[INFO]|[39]|: Thread name is : WorkerThread-CommonActivities -9|

[10:01:24:345]|[04-29-2015]|[com.adventnet.servicedesk.task.RequestAgingTask]|[INFO]|[39]|: executing task RequestAging|

[10:01:24:345]|[04-29-2015]|[com.adventnet.servicedesk.task.RequestAgingTask]|[INFO]|[39]|: Txn resumed after checkAged Request .....|

[10:01:24:345]|[04-29-2015]|[com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler]|[INFO]|[39]|: Completed WorkFlow successfully |

[10:01:24:454]|[04-29-2015]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[39]|: Connection obtained for crawling the database <AppIndexingInfo CRID="198" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|

[10:01:33:410]|[04-29-2015]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[35]|: Connection obtained for crawling the database <AppIndexingInfo CRID="198" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|

Please guide to resolve this issue.

Many Thanks,

Zak