Can't get SD+ to associate technicians to groups
1> My organization has technicians in all States in the country and a HQ of which I have made them all sites. 2> Most Technicians are associated to all the sites and some to a few sites 3> Sites all have default settings on SLA, business rules, support groups Now my deli ma 1> I used the settings in the attached file, default on holidays, operational hours, Support Groups, Business rules and SLA but custom on Departments and Technicians/site associations 2> I can see all the sites for the technicians
Order of the mail history
Hello, ist it possible to change the order of the mail exchange history, so that the new ones are at the top? Thank you. Cheers, alberto
Adding Technician
Whenever I add a new technician as a SuperUser, the user who is being assigned those privileges does not see any of the tabs associated with being a technician. They only see the same tabs as a regular user would see. I have added them both from my login and as the Admin account and the same thing occurs.
Password Sync Agent on Windows 2012
It appears that installing the Password Sync Agent successfully installs as a service on Windows 2008, but fails to install as a service on Windows 2012. Is 2012 a supported version? The only requirements listed in the admin documentation are a non-core installation, and .NET 2.0 be installed. Does not installing as a service mean it will not function on those servers?
manageengine
is this manageengine supposed to work on a windows 7 64 bit system desktop without a server or network connection?
SD+ web client wont work and https
I have just installed SD+ on a new server Windows 2012 but I realized that I can't get the web client to work on other workstation. The server is on the domain. Also how do I get https instead of http for sd+
Dashboard - Tops
I'm having problem in my Dashboard: When creating my Dashboard in OpManager and putting the top use of disk memory and CPU, because only appears the ones I collect information by WMI? Virtual machines of VMwave not appear. Have any restrictions on the dashboard to display this information? Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Hiding password when launching auto login helper
Dear sirs I wrote a simple auto login helper to launch putty when the user needs to connect to a Linux system. I don't want users to view passwords, so I set PMP to hide password for some resources: they can only launch the auto login helper. Unfortunately, when a user see the helper in the Task Manager application, the command line can be seen, as the attached image depicts. Putty is launched with username and passord as command line parameters, and they are shown (see highlighted line in the attached
Sharing the password without letting users know the password
Dear PMP users, I have the need to share passwords to password users without letting them know the password, and forcing them to connect to systems via auto-logon. As far as I understood, every shared password is visible to users to whom it's been shared. Is there any way not to let them view the password, but only connect directly to the system? Thanks stefano
Modify default Dashboard view
Hi, is it possible to modify what is displayed on the default AD Manager Dashboard? I'd love it to display how many passwords have been reset in the last week and also how many new user accounts have been created in the last week. Is this possible?
looking Setup of 9005 V
Dear supporter, i am looking in the http://archives.manageengine.com/service-desk/ for Setup of the servicedesk plus 9005 V but its dose not show anything please help me out
Set value to Not assigned via REST API
Hi Trying to set technician and group to not assigned but it doesnt work. tried this but no succes operation = EDIT_REQUEST input_data = <Operation><Details><technician/></Details></Operation> The reply is "Request 151912 successfully edited" but no change is made. How do you set a value to not assigned ? BR Jesper
close and system open again
When you close an application after a minute it returned to the status of open ?
Should I delete users after they leave the company?
Hey guys, Is there any point in leaving a term'd employee in the SDP database? I'm trying to determine whether or not deleting an SDP account should be a termination task. Thanks!
Custom Widget
Is it possible to get a custom widget on a dashboard to use a different username and password to the one that is logged into OpManger? I have a couple of custom widgets that access an internal web portal but need authentication to display the information. Regards, Rob
Change Management - re-opening implementation phase
If I have closed the Implementation phase for a Change, but the tasks were not completed, how do I re-open the phase so that I can mark the tasks as complete? I know only the change manager role can do this, but how is it done? Diana
Update 91025
Hi There doesn't seem to be any info on changes in update 91025. Even the readme after installation only shows 91024 change log. Any clues ? Mark
SystemTrayApp has stopped working
Hi there, The systemTrayApp has crashed just after a server restart. Recovery Manager Plus is installed on Windows Server 2008 R2 SP1 and the service is running under Local System Account. > Problem signature: > Problem Event Name: APPCRASH > Application Name: rmp_systemtray.exe > Application Version: 4.1.1.3 > Application Timestamp: 55489d3f > Fault Module Name: clr.dll > Fault Module Version: 4.0.30319.1026 > Fault Module Timestamp: 53b4fb32 > Exception Code: c00000fd > Exception Offset: 00000000000d9860
Business View - Global indicator for several devices status
Hi, We use Opmanager enterprise edition and manage a lot of devices for our customers and we wanted to have a instant view of all spec devices from them. For exemple. We manage - 10 firewalls and 20 switchs for customer A. - 5 servers and 10 routers for customer B Is it possible to create a business view with 4 indicators ( Firewall Cusctomer A,Switch customer A,Server Customer B,router customer B) for exemple one big gem or square wich give a globally status for the specific devices ? So when one
After upgrade from 9900 to 10250 java error
Hi Folks, I am getting an error when trying to start netflowanalyzer after upgrading. it says. Error occured during initialataion of VM, Java/lang/unsupportedClassVersionError: java/lang/object : unsupported major.minor version 51.0 i did copy in the java update file as part of the upgrade. thanks
Service Desk MSP service won't start
I have tried installing the server twice on brand new 2012R2 each time and each time it's the same. After the application layer loads it just starts with the dots and goes forever. Meanwhile if you view the service you see that it attempted to start but failed. Yes running the run.bat does get the server working but this is a work around. Before I put alot of energy into this I would like to know that it will work as a service as it is supposed to. (I previously tried the Service Desk Plus (non-MSP)
half of my switches reporting problem?
Hi there, as the subject says, the "Problem" status was due to the port not active. They're mainly connected to clients, which of course not all of them active all the time. how to set OpManager to ignore this "port not active" alarm? Or maybe turn it off altogether?
Many Interfaces going up and down
When Macs (as opposed to PCs) are turned off, this causes the access port on a Cisco switch to go to an unconnected state, triggering a warning. What's the easiest way to select a large number of interfaces for un-monitoring without lots of laborious clicking?
Desktop Centeral Issues
Hi DC support team We have recently installed DC in 5 different sites separately within our Org with different sizing. In site 1, we have almost 14,000 workstations In site 2, we have almost 8,000 workstations. In site 3, we have almost 6,500 workstations. In site 4, we have almost 3,500 workstations. In site 5, we have almost 2,000 workstations. The DC applications were installed in virtual machine (8 cores processor and 8 GB RAM + MS SQL 2012 DB on the same server) as approved by ME Agent has
Question about "Reply a Request" Message Template under Notification Rules
Hi SD Plus Support, For the "Reply a Request" Message Template under Notification Rules, can it be disabled for the requesters? Currently this message template is applied to both requesters & technicians. Regards, Winston
Migrating Servers
hi, I am using NFA build 9100. I we experiencing a very slow response from NFA and we would like to start things over to a new server. Our database size today is ~250Gb. Also, we would like to upgrade to a more recent stable version of NFA, the last one is 9.9? maybe go to 9.8. How do I safely backup all database entries and configurations and migrate to another build in another server?
Provide a means to add a global field to ALL ticket types
Create a way for customers to add a GLOBAL custom field that is applied across all tickets regardless of type (both Incidents and SRs). Something similar to the global DueDate field. Another example is the Priority field. Currently, custom fields are specific to ticket type (ie Incident vs Service Request). This works for some situations, but does not work well in situations where tickets need the SAME field, no matter that their type is. Examples: - Creating a ticket RANK field requires TWO custom
Cannot launch the ServiceDesk server
Hi! I'm trying to install the free edition of ServiceDesk Plus. If I use POSTGREE DB, everything works without a problem. But as soon as I try to use MSSQL from another server, problem starts. I've tried to use "changedbserver.bat" to connect to the MSSQL and this works. I see that the connection is established and I see that the database was successfully created on the SQL server. But the server does not want to run. I've tried the "run.bat" trick, but without success. Does somebody have any helpful
issue SMTP Office 365
i'm having issues trying to get SMTP working via SCP with Office365 (Sending Notification Failed) Incoming mail (fetching) is working fine & we're able to telnet successfully to the SMTP server. Keen to know if anyone else has this setup? Screenshot of settings attached. Tried tweaking the SMTP / SMTPS & TLS options without success.
DIFFERENCE BETWEEN PERPETUAL AND SUBSCRIPTION ESSENTIAL EDITION
Dear Sirs. we are going to buy an OPMANAGER ESSENTIAL EDITION but we want to know what is the difference between PERPETUAL and SUBSCRIPTION. We have seen that with PERPETUAL, license fee and AMS have costs appart and with Subscription AMS is included in the price of License Fee. Are there any other difference? this is the link where you can see the information above: https://store.manageengine.com/opmanager/subscription.html attn.
Delegation - o365
Hi How is delegation working, on account sync'ed to o365? Is it set by delegation rules ? -could it be the same rule as for delegation on OU in AD? If user1 is set to do something on OU1, will user1 only be able to change settings and license in o365 for users with dirsync matching OU1, or will user1 also be able to change settings and license in o365 in another OU ?
MS Project server integration
Hello all, I would like to request that the Projects in ServiceDesk Plus have the ability to sync with an MS Project Server that is running on Sharepoint 2013. A two way sync would be ideal, but a one way sync from ServiceDesk Plus to Project would work as well. Thanks all!
Welcome to Mobile Device Manager Plus
Check out our website www.mobiledevicemanagerplus.com to learn more on the Mobile management solutions from ManageEngine
Custom Views - Technician filter
When trying to create custom views using the technician filter, no technicians are in the list just 'none'. his as this We have tried this on multiple browsers, cleared the cache, restarted the application and renamed the extracted folder. Please can you confirm how we can resolve this ASAP? We are using build 9044.
Can you automate disabling user accounts that have been expired for 30 days?
We would like to automate our leavers process (which is a bit of a mess really), something similar to below: 1. Day 0 - A user account is manually expired (not disabled, so their out of office still works) 2. Day 1 - The expired account is moved to a particular OU in AD 3. Day 30 - The expired user account is disabled and moved to another OU 4. Day 60 - The disabled user account is deleted Does anybody know if it would be possible to automate steps 2,3 and 4 in AD Manager Plus? If so, how?
Printers not showing under IT Assets / Printers
Hey, I did a scan for printers (network range) and now I have 63 printers listed under IT Assets -> Printers and some are missing. But when I create group with Criteria - Product Type is "Printer" then I see 84 printer which is correct number. When I run report on all assets, again I get 84 printers. I have already sorted out OIDs under Admin / General OID - and assigned correct Type and Product name and those appear correctly in report and in group. But they do not appear in default view for printers.
Notification OVERLOAD!!!
Hello gurus! In regards to ticket notifications, I have set the following options: Acknowledge requester by e-mail when a new request is received. Acknowledge requester by e-mail when the request is updated. E-mail user when a request is resolved. Notify requester when a request is assigned to a technician. With these settings, my customers are getting no less than 4 emails. One the surface, this doesn't seem bad at all. However, with the "when the request is updated" selected, they are getting
Migrating from MySQL to MSSQL - Confirmation of location for Driver jar file
Hi there, I am planning to migrate our current instance of OpManager (v11500) from MySQL to MSSQL. However, I am having difficulties confirming where to location the Driver jar file(s) that relates to MS SQL Server. I will be connecting to MSSQL but I read in a previous post that in the database Configuration .bat program, others have used the mysql driver jar, is this the correct/recommended approach? Is there another .jar driver file for MSSQL connection? Thanks for your assistance on this. Nick
All Managers Reports AD Attribute
What AD attribute for the report "All Managers" is used to pull the accounts? Is there any way to modify the attribute that it's using? Thanks!
Support group reporting
I have created a support group, Floor Technicians, that is comprised of 5 technicians. Is there any way to query the database in order to see how many requests have been assigned and closed by each technician of the Floor Technicians support group? Version 9.0 Build 9035 Database is MSSQL Thanks in advance, Adrian
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