How can I run a warranty report showing WarrantyExpiry dates on all resources?
Hi, I am using build 7.5.0 Build 7504 on MSSQL. I am trying to create a report for the following: I want a list of all my resources (servers, printers, switches as well as all my custom resources such as UPS and backup devices) and their expiry dates. I want the date formats to be in English "dd-mm-yyyy" format & not US format with time attached i.e. not 01-22-2009 00:00:00 (otherwise exports & sorting in Excel doesnt work). Or, I'd at least like the report correctly ordered by "WarrantyExpiry"
Report (Timing of technical groups)
Hi I am looking to set up a report as follows: I have several technical groups, and every request may be working on different groups. I want to get a report all requests for a period of time , which will show how long time the request is for each group. (time elapsed) Version: 9.0 9040 Database: MS SQL Thanks
Creacion de politica en adselfservice plus
Buenos Dias Me gustaria que me ayudaran en lo siguiente quiero crear de Una Política la cual sea permita Realizar la inscripcion automatica de los Usuarios Que se encuentran en Una Unidad Organizativa en ESPECIFICA del Directorio activo Que Apenas realicen el inicio de sesión En sus equipos El Sistema los obligue a inscribirse
Employee Onboarding: Tickets or Tasks?
Folks, I'd like to hear from someone that has already cracked this nut, so to speak. We are redesigning our onboarding process, and we have a somewhat complex organization. Should we be using one ticket with multiple tasks or multiple tickets? If I have a customized form, can someone completing a master form trigger tasks or tickets to be generated? Here's my example scenario: For example, HR goes through the hiring process and when they get the acceptance from the potential employee, they send
E-mail notification on document attach or comment in project modul
Hi, is there any possibility in project modul to set notification email on document attaching or comment writing? Thanks, Gergely
Region, Devision, Site
Please let me preface this with, I realize that SDP is designed to do everything around site: We have a more sophisticated organization that doesn't fit into the Region/Site/Department structure. We have Organization/Region/Company/Site/Department. Because of this constraint, we have assigned the different Divisions into the Region designation, and we have then assigned their locations as the site. (I should say that we would still like to be able to support by geographic regions such as timezones.)
Proper Linux uninstall
So I am trying to uninstall 9043 from our Debian server, go into the _uninst directory and try the uninstaller.bin and it tells me about no jre. So I search the forums, see a post from 2005 with the -console switch, and try "./uninstaller.bin -console" also to no avail.. The install is just PostgreSQL, so can I just delete all associated directories and be done with this? And can someone PLEASE correct the uninstall file to actually run from a command line instead of requiring java? Would be great
Unknown Application Port Protocol
Hello, i am using NFA Version: 9.8.5 with Cisco ASR 1002 router and FNF v9. On picture above there is record for Dst IP address in IP Group. It shows Application: Unknown_App, Port:* and Protocol:Unknown. When i look for same IP address directly on interface not IP Group this time, i got this report below. There is still Application: Unknown_App but this time i can see Port and Protocol information. It is record for same Src IP and Dst IP, but first picture show IP Group view and second one show
Windows Service Monitor Alerts
Hello - I have Op Manager v11 (build 11400) running on W2K8 R2. We added a couple of additional Windows services that we wanted to monitor on a couple of servers. We assigned those to the appropriate servers and then created the necessary notification profiles, etc. We have the servers set to be polled every 5 minutes. The Win service monitor is set to generate an alarm if one poll is missed. To test, we stopped the services in question and waited for the alert to send. We were expecting it to
No Capture Emails
Hi Team, Users, I have the following problem, hope help. The ServiceDesk Plus application, on some occasions not capture emails . For example : the emails sent to users soporte@acme.com , the ServiceDesk Plus application does not capture. To fix the problem . We proceed to restart the MS Windows Server , the ServiceDesk application, again capturing emails. scenario: Application: ServiceDesk Plus Enterprise OS : MS Windows 2008 R2 DBA : SQL SERVER 2008 R2 Standard Edition (hosted on external server
Re-allocate software licences
We have encountered a painful issue when we replace a workstation (which we do every 3 to 4 years) we have to manually go through the software licences and move them from one workstation to another. Is there a currently a way to move all software licences from one workstation to another? And if not could this possibly be a feature in the future?
Provide a multi-select field
Provide a multi-select custom field option within incident and service request forms -- ideally, a global field that spans any ticket type vs separate fields for incidents vs service requests. I searched the forums and found another person had asked for the same feature 2 years ago, but did not get much of a response other than "we'll add it to the feature enhancement list." I received the same response to my inquiry. If a multi-select option is not available, is there an option to place custom
Automatic close not working
Hi, We have activated automatic close after 5 days from resolution, but it does not work. The requests remain always Resolved. We have checked the following but it seems to be right. 1. Check whether the Automated Close is enabled under Admin\Request closing Rules. 2. Check whether the notification "E-mail user when a request is resolved." is enabled under Admin\Notification Rules. 3. Go under Support\Scheduled Activities and check if the schedule "RequestAging Schedule" is running. The requests
Technician support hierarchy
Query select ad.Org_name"Account",sdo.name "Site", qd.queuename "Group", au.first_name "Technician" from queue_technician qt left join aaauser au on au.user_id=qt.technicianid left join queuedefinition qd on qt.queueid=qd.queueid left join sdorganization sdo on sdo.org_id=qd.siteid left join accountsitemapping asm on asm.siteid=qd.siteid left join accountdefinition ad on ad.org_id=asm.accountid order by 1,2 Krishna Bharat ServiceDesk Plus - MSP team
How to start request ID from 10000 in SDP with MSSQL Database
Hi, I am using SDP 8213 Enterprise Edition with MSSQL as the database. I would like to make my request ID start from 10000. Could you please let me know the query to make the change ASAP. Thanks & regards Harshan
Requester Name Variation?
Hello Again! Just wondering is it possible to change the Requester to actually be the users full name instead of the account name it pulled from Active Directory? Their full name is in AD as well, but it seems to ignore those fields, is there anyway I can make it look there?
Lync/Skype integration
We would be very interested in a feature that would enable a technician to start a Instant Messaging session against a user through the web-interface. This would make communication a lot more efficiant compared to jumping between functions during Incident Management. Has anyone managed to construct such a solution and would care to tell about it?
Audit Failure
Hi, If i set an automatic Adutit scan i get back this error: Error : No response received from workstation. Probably the workstation might be switched off or does not exist. The same assets are recognised if a use "network scan" so i'm sure the credentials for the login are corrects. Thanks in advance for the support.
Problems with sending e-mail notifications
Hello. Installed Service Desk Plus 9.0.44. I set up notification of the author by e-mail of the receipt of the request, the appointment of Responsibility persons, about its closing and updating of the request. Notifications by e-mail only get the receipt of the request. What is the cause and how to fix it? The license is not installed. Sincerely. Igor Stepanenko.
Bandwith reports
Hello people. I've been trying to understand why the Bandwith reports have a really big difference with same report in other Monitoring Tools. My work right now, as we are setting up new services (internet services), is to monitor the Bandwith all day every day so we get to know how much traffic these services use. We have a Cisco ASA 5510 with many virtual interfaces (for each client). I have the OP dashboard with the real-time Bandwith utilization Widget. As I'm always taking a look into these,
Standalone Client Desktop Central or Service Desk Plus
We have hundreds of workstations that we run the DC client on but we also have several that cannot be on the network. We want to get these machines into ManageEngine and maintain an inventory of them all for reporting purposes and data calls from the agency. We currently are migrating off of BelManage to SDP and DC. BelManage has a standalone client that we run from a USB thumb drive and it gathers the information from the computer and then we upload it to the BelManage server. How can we do
UNable to login to PMP Console
Needs assistance on this. We're unable to login to the PMP COnsole using AD Credentials. Forgot the default local ID.
Export recorded sessions
Would be nice to have the ability to export the recorded sessions so they can be viewed by non PMP users or attached to incidents
Password reset on zOS
Dear Sirs did anybody succeed in resetting password on zOS systems? I know PMP uses IBM Toolbox for Java APIs to connect to AS400 (iSeries) systems. WOuld it be possible to do the same on mainframes? Thanks for the answer Best regards stefano
Urgent can't use SD: Logon Page slow loading
The logon page won't load or loads very very very very slow. But if you are past the logon screen everything works fine. I even rebooted the server but that won't help. build. 9.43
add an additional field in solutions
Is there a way to add an additional field in the detailed section of the solutions. We would like to add an additional field (dropdown list) with the following items: - Permanent fix - Workaround - Know error - ......... This field will also be used with a query to generate a report for periodic review. Thanks in advanced, Patrick Michiels
Automatically associate PO Assets to User based on Service Catalog request
A great feature for your upcoming Purchase request module would be the ability to have a Service Catalog spawn a PO for equipment, then associate that equipment with the user automatically in the CMDB module. From there, the information would be available to run reclamation reports when individuals leave.
FIPS 140-2 Compliant Mode and PostgreSQL
Hi all, is it possible to have and installation of password Manager Pro FIPS 140-2 Compliant with PostgreSQL as backend database? Thanks in advance, Fabrizio
Modifying Requester Detail Field
Hi, Not sure if this question has been asked before, but seem I cannot find it on forum's archive. How do I edit or modifying requester detail field on incident template? Please see below image for detail: Thanks,
Update Broke Webserver
Hello all... so... OM was running on an old version v10... We decided it was about time to update... So after verifying that everything was working in OP we started the update... First to Build 11100 and then 11500... but after starting the service the webpage for OM was dead... So times we were able to see the URL change from localhost to localhost\login.do? (something .do) we shutdown the service and manually started it... didnt work... we even changed the port... still didnt work... so we downgraded
Query for Request history
Is it possible to create a query that will give a report similar to the below for predefined period let say from 01/05/2015 to 31/05/2015 Where John is a requestor Maria is a helpdesk agent And James is a technician under network group Thanks
opmanager and microsoft sql 2012 express , how i can setup?
opmanager and microsoft sql 2012 express , how i can setup?
Mandatory field checking when individual fields are being edited
Hi, We've found a possible functionality hole which we'd appreciate being reviewed and potentially updated by yourselves if it's not already possible to achieve with the current product. We're using SC+ 7936 on MSSQL 2012 and Windows 2008R2. We've recently discovered that, whilst we have a number of Mandatory incident properties set in our system, these can effectively be bypassed when Support Reps use the inline field-by-field editing feature. When this is done, SC+ allows users to change
Auto Login Helper SSH slowed after update version to 7600 on Chrome
After you upgrade from PMP to version 7600 the Auto Login Helper SSH slowed on Google Chrome. In Firefox it is Ok.
PassManPro broken in Chrome 43
Hi there. Since Chrome 43, it doesn't seem possible to open up resources in the 'My Passwords' or Resources view. The only way to access passwords is to use the search functionality. Is this a known issue ? cheers,
Log Files - Web Server
Does ServiceDesk Plus MSP create daily log files of inbound web traffic? If not is there an option to turn this feature on? Thanks
Report module not working after apply the latest patch (9.0 Build 9043)
After apply the new bundle patch "ManageEngine_ServiceDesk_Plus_9_0_0_SP-0_43_0". we are unable to run the report. When we click on report it shows bellow error. After apply the patch we have seen that one file(jasperreports-2.0.5-javaflow.jar) added on location (E:\ManageEngine\ServiceDesk\server\default\lib). We have stop the service & remove this file. After that start the service , now report is working. But again we have kept the file on that location and restart the service. now report is
How is the way to monitor an HP DL580 G8 Server?
I recently installed an ESXi 5.5 into HP Proliant DL580 G8 server. I would like to monitor all the HW status, the health of the HDD drives, Power Supply, Disc Array status, directly from de Proliant Server cause actually, I configure the ESXi monitor with the VM credentials, and this shows only the status for the VM services and justo some info for the HW status. If I enabled the SNMP traps into the ILO HP 4 Proliant, I can discover the device, and its discovered as Integrated Lights Out OS version
OpManager11 - Unable to see devices
Morning all We currently have a problem when it comes to searching for Servers within OpManager. For example I type in one of our Servers . SR064 and it comes up with the below Unable to find the object : sr064.smartservice.qld.gov.au Now if i type in a random server (one I know doesn't live within our network) e.g. SR030000 Sorry your search returned no results. Click here to add a device. If I try to add SR064 back into OpManager - It reports :Device already present in the System: I have shutdown
java.net.SocketException error
Hi, as the subject says i am getting the error "java.net.SocketException" when trying to send a test email in opmanager. i am trying to send email using yahoo, i've tried ports 25, 465 and 587 but none works. i also disbled my firewall, windows firewall, the antivirus onaccess scanner, and the router firewall. i disabled all the above and still getting the error. I searched the forum for this topic but none was of any use . can i get some assistance Loviss
Next Page