Automatic close not working
Hi,
We have activated automatic close after 5 days from resolution, but it does not work. The requests remain always Resolved. We have checked the following but it seems to be right.
1. Check whether the Automated Close is enabled under Admin\Request closing Rules.
2. Check whether the notification "E-mail user when a request is resolved." is enabled under Admin\Notification Rules.
3. Go under Support\Scheduled Activities and check if the schedule "RequestAging Schedule" is running.
The requests does not have tasks. If the requester confirms resolution the request is closed correctly.
Version 9022
Thanks in advance.
Aritz.
We have activated automatic close after 5 days from resolution, but it does not work. The requests remain always Resolved. We have checked the following but it seems to be right.
1. Check whether the Automated Close is enabled under Admin\Request closing Rules.
2. Check whether the notification "E-mail user when a request is resolved." is enabled under Admin\Notification Rules.
3. Go under Support\Scheduled Activities and check if the schedule "RequestAging Schedule" is running.
The requests does not have tasks. If the requester confirms resolution the request is closed correctly.
Version 9022
Thanks in advance.
Aritz.
Topic Participants
sistemas.ikusi
ServiceDesk Plus
craig.oneill
Jai Anand Krishnamoorthy