missing imported resources
In password manager pro, I've imported workstations from an OU in my domain. When I go to AD, it says that I have over 7800 workstations. But when I go to Password Manager Pro, it says I only have 981. I've tried re-importing the workstations, but it says that the devices are already in. Help! Thank you!
Cannot change local administrator password
HI there! I'm trying to change my local Administrator on my computer through PMP. We do not want the agent running on my computer. When I try to connect, it says that it fails. Help! Thank you!
No Desktop Central Integration Icon in Service Desk
Any idea why I am not seeing the Desktop Central Integration icon in Service Desk? Thank You
Applying Business Rule in Service Catalog
Hi Karups, Can we apply a business rule to service catalog in such a way that if suppose i have a technician group named as Email then any request raised through Email service catalog feature should be assigned to Email group and only the technicians under that group should be able to view that request. I have created such a rule and the role for the technicians but it didn't worked.Attached is the screen shots of the same. Awaiting for your reply. Thanks, Amandeep S. Deol
Canned Response
Is it possible to insert the canned response and not over write the title and description? This is a fantastic feature but our users would still like the original ticket description left in place. Regards Graeme
print request and automation of departments for new users
hey guys, I've got two questions. first of all what do I have to do if I want to print a request ? mainly about if someone creates a reuqest for a new user and want all the data from the template on one sheet so we can send the printing or just the .pdf to our host etc. and also how could i manage it that i don't have to create a a pick list for our departments in the request manually ? there must be a way to make it more easy i mean there is no real problem in crete a pick list for a request but
Exception while trying to add new Product-Vendor details. [ For input string: "" ]
Anyone else getting this? When attempting to change pricing on an item in"Asset Management-Products" This item is used for 3 different suppliers and when I tried to change the price for one of the suppliers this is the error message received. It did, however, remove the price that was in there and put it back to $0.00. Thanks
Exchange Reporter Plus Build 5010 Released !
Hi Everyone, We are glad to announce the release of ExchangeReporter Plus Build 5010 ! Below are the new features, enhancements and bug fix included in 5010. New Features: Office 365 ActiveSync Reports ActiveSync Device Details lists all the mobile devices synced with the corresponding Office 365 mailboxes. Device Policy Application Status report displays the policies applied on each mobile device and its application status. Mobile Users by clients displays the client type (EAS or MOWA) for
Migrate EventLog to another server?
Hi ME, We are using EventLog Analyzer 7.2 with MSSQL 2008 R2. Now I want to install a new server with EventLog Analyzer 10 with MSSQL 2012. So I want to ask: - How can I migrate all config/settings from old server to new server. I don't want to add host manual because I have many host ( >400 host) - The old server (EventLog 7.2) keeps logs for 2 years. How can I import to new server? Thanks so much.
How do you navigate this?
I am not seeing links to return to the main screen when in a node screen. What am I missing? Is there a tutorial on how to navigate? I am liking what I see so far, but it needs to be easily navigable. One other thins, I see no banner with a help link to tell me what it is. It also goes right to the dashboard on login, is there a way to change it? http://localhost/apiclient/ember/index.jsp#/Home/Dashboard/dashboard.name.overview
Problem with importing widows event logs *.evtx or *.evt
Hi, Are there any extra steps necessary to import widows event logs *.evtx or *.evt? I’ve got ELA build version 8.0 (upgraded from 7) installed on Windows Server 2003 , and when I try to import windows event logs nothing happens, No matter how long I will wait Report Type field is in “in progress” I use fallowing options: Choose Log Format: Windows EventLog Time Interval: Run Once Log Type: “I choose appropriate format” I thought It may be because I use windows 2003 so I Installed ELA trial on Windows
Forward ticket to another group
Hi Is it possible to forward a ticket to another group within SCP? I understand the duplicate ticket function. Is duplicating the correct method instead of forwarding? Is it possible to create a group for emails as in Outlook? Regards Graeme
Plugin: Network Configure Management can't detect device in OpManager Database. Error when use SSH backup configuration!!!
Dear Support, Now my system have some issue, please show me way to fit it? 1) IP addresses of devices can’t be detected in NCM plug-in, even though those devices are added and defined in OpManager. ( Device : Cisco ASA5520, HP Switch) 2) I use Telnet to backup Cisco devices successfully, but there is an error when I use SSH to backup HP devices. Moreover, my group wants to move all protocols to SSH for backup process. Can you let us know meet ability of this requirement? ( Device :
Switch configs not downloading to tftp server on 2nd interface
Hi, We have DeviceExpert build 5981 installed on MS Server 2012. The server has 2 interfaces on different vlans. One vlan is able to download configs via tftp without issue. The other isn't as it is trying to find the tftp server on the that is on the 1st interfaces vlan. So the command that it is running is: copy running-config tftp 10.0.0.X SWITCH_CONFIG instead of copy running-config tftp 10.0.100.X SWITCH_CONFIG I have set tftp to bind to all interfaces (0.0.0.0) but it doesn't resolve the issue.
Issues with renewing SSL Cert
Anytime we go to deploy the server after renewing our SSL Cert the application fails. I found this in our logs and wanted to get some insight . [07:07:46:306]|[03-25-2015]|[SYSOUT]|[INFO]|[22]|: [JBOSS] PoolTcpEndpoint: Endpoint [SSL: ServerSocket[addr=/0.0.0.0,port=0,localport=443]] ignored exception: java.net.SocketException: SSL handshake errorjavax.net.ssl.SSLException: No available certificate or key corresponds to the SSL cipher suites which are enabled.java.net.SocketException: SSL handshake
Highly avaliable opm
I want to know, below OPM plugin support HA? 1, the APM plugin; 2, the NFA plugin; 3, the NCM plugin; 4, the ELA plugin; 5, the FWA plugin;
OpManager and Service Desk
Hi, I install the lastest versions of OpManager Free and Service Desk Plus 30days Trial and i want to integrate both of these products. I already set up the configuration and all the CI's that i have in OpManager, Service Desk Plus shows these CI's. But when alarm is generated by OpManager, don't create automatically any ticket in Service Desk Plus. Any suggestion? Thanks, Alex
Office 2013 key not detected
Will this problem be solved in near future?
TimeSpent SQL Query for ALL records in ChargesTable
Hello, We want to generate a single report that includes ALL TimeSpent Records from the ChargesTable. If users are logging time, we want it to appear in our report. The first step we use is to return every ChargeID from ChargesTable along with the one or more Keys from the "bridge" tables, WorkOrderToCharge, TaskToCharge, ChangeToCharge, ProblemToCharge that are associated with that ChargeID. (SQL is constructed to prevent duplicating TimeSpent if/when ChargeID has multiple bridge keys). Next, the
Work log description filed SQL query report
Hello, is there is any chance to inject the filed related to the work log description in a report? what is the table name for that or at least what is the query may show the required. Thank you in Advance.
Dell W-Series AP225 Access point Trouble
I'm having issue with W-Series AP225 (internal antenna) access points, is in Trouble. I'M getting Alarm every 5 minutes. Please see Error rate interface. Errors rate for Interface 'radio1_ssid_id3-radio1_ssid_id3' is 1.268%, threshold value for this monitor is 1%. please see the attached. thanks
VMs Not Changing to Virtualdevice Even After Discovery...
So I've recently upgraded to OpManager 11.5 and so far I really find it to be a huge improvement over OM 10.x. One of the great features is how, after you create a Virtual Host (Hyper-V in our case) it finds and acquires all VMs hosted on that machine, even the existing machines that were previously classified as "Server". My problem is that not all of the VMs were acquired and re-classified as "VirtualDevice". I've tried to test the SNMP/WMI credentials and re-discover the VM, but even after a successful
TIMESPENTONREQ always 00:00:00
Dear All, I am running SDP (free edition) ver.: 9.0 Build 9041 I am running query below: SELECT qd.QUEUENAME "Group",qd.QUEUENAME "Group",wo.WORKORDERID "Request ID",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.RESOLVEDTIME) "Resolved Time",wo.TIMESPENTONREQ "Time Elapsed",std.STATUSNAME "Request Status",aau.FIRST_NAME "Requester",wo.TITLE "Subject",ti.FIRST_NAME "Assigned Technician" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
How do i add Vendor support and phone number to an asset
I want to be able to know from the asset view, what support number to call. Where or how would I do this?
Demand/resource management?
Are there any plans to add some kind of demand/resource management to the Project Management module so that whoever is assigning resources has an idea of how much any given resource is already committed to other tickets or tasks?
How can I redirect the traffic?
I would like to stop the server and redirect the traffic to a webpage telling the clients the web is not available because we are doing some maintenance and the application will be ready for use at the hour I want. How can I do that? Thanks.
Replies not populating
After updating to ServiceDesk Plus Build 9041, when replying to a requester via requests, the "To" field does not populate with the requester's e-mail address and no text appears in the text box, previously it would include the request information. Kind Regards, Gavin
Ports blocked by firewall - but rule exists
Hi! I'm testing Desktop Central 9 on Windows Server 2012 Standard guest on hyper-v host. I'm starting to see messages in Desktop Central management interface regarding different ports. It states they are blocked by firewall. However I have them all allowed in single rule. I can see testing hosts and do all work, however these messages appear almost on every page...
Migrating from cloud
Is their a way to migrate all the configuration from cloud to locally hosted server? Thanks,
"Unable to restore database : zip file too large"
I'm trying to restore a backup of our database to a development server and I've encountered what appears to be a major problem! When I execute the restoredata.bat script and select my most recent backup (.data file), the script returns "Unable to restore database : zip file too large" We've been running SD+ since December 2008, and our backups have grown to 5GB+ in size. Has anyone encountered this? Any suggestions? At this point, it seems our nightly backup routine is creating a useless 5GB .data
Message "There is no result to display" on interfaces
When checking saturated interfaces in Netflow, I'm not able to see the input/output flow for two hours or less, sometimes the information displays for any time frame (6 hours, two hours, half an hour, etc.), but sometimes it doesn't. I'm attaching the capture of an example and the second one, for the raw data settings . Please advice on what is missing or what should be fixed. Thanks a lot!
Report of VM's
Does anyone know of a way to run a report through DC or Service Desk Plus that will show what VM's are running on which hosts? If no report is available, is it possible to see this information through the hardware profile in DC or SDP? Is possible or is there another product that would allow that? Thank you for any info you may provide
Premature Creation of Request via Resource Field
Hello, We have had several complaints from our users when their request is created before they have completed submitting a service request through the self-service portal. We have discovered that this happens if they press enter when completing any of the additional 'resource' fields. It effectively does the same as hitting 'Add Request'. Further inspection shows this also happens for the technicians. Has this already been reported as an issue? We're on build 9039. Cheers, Frank
Netflow device accidentally deleted
As I was getting familiar with the creation and management of the Netflow add-on, I deleted a particular device. It was gone, and I was comfortable with that. Although.. Now that I know what i'm supposed to be doing (!!) I need that device to come back. :| I have tried suggestions of stopping netflow from the device and adding it back on, I have also changed the source port on the device, so it would report it as another device. To my attempts, I have no success story to brag about!! It's still
Web/Hyperlinks
Can I use content variables as web links. What I mean by this is, in notifications in response to a request, can I add $RequestID as a weblink. I have tried to do this and when I try to click on the web link it gives me an error of, "This link has been disabled to protect your security". Thanks, B
Free Licece - Won't accept my business email address
When trying to request a free license, the website refuses to accept my email. no matter what email address I use. it gives out an error saying I must use a valid email address. can someone help me out? I'd like to run the free version for a bit before committing into buying the software.
ADAudit Plus monitor iSCSI on File Server
Morning I am trying to setup the File Servers in our ADAudit Plus and when I go to the server it cannot see the share. We think this is because the data share is in fact a presented iSCSI volume. Do this mean that we need to create a share on the told level of the presented drive on the file server in order to allow the software to audit it? Wayne
Any issues with McAfee and password reset options?
I am researching this product currently for a client and there was a concern that there may be a conflict between McAfee EEFF (SSO process) and the password reset functionality. Is there any literature on this that I can read through if it is in fact an issue? Any known issues with McAfee that we should be concerned with? Thanks, Jung Choi
High Availability for AD Self Service Plus
Hi, Does anyone have any information on how the system can be made highly available. We are looking at self service for our customer base which is 24 x 7, but our active support is not. We would not ideally want a single server crash to prevent users from being able to reset their passwords. Regards, Mark
Issue on Change Password page
On the Change Password area of the Self-Service tab, the password complexity requirements show like code, not plain text. I am running 5.2 build 5206. adssp.custom.password.policy.policy_requirements adssp.domain_user.change_pwd.policy_req.min_pwd_age 1 day adssp.domain_user.change_pwd.policy_req.maxi_pwd_age 180 days adssp.domain_user.change_pwd.policy_req.min_pwd_length 8 adssp.domain_user.change_pwd.policy_req.pwd_history 2 adssp.domain_user.change_pwd.policy_req.pwd_complex_info At least 1 Uppercase,
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