Can we add attatchments to Assets
Is it possiable to attatch documents to assets. Example: We would like to scan in our original PO's and then attatch the PDF to the asset for future refrence if needed. Thanks Michael
Cannot change SQL Server monitoring
OpManager 10100. Server with Hyper-V role. Discovered as Virtual Host (it really has one guest VM). Then i added SQL-server monitoring to this server. Now i cant change this -- when i'm trying to Add new performance monitor every setting i configured in MSSQL section is grayed out. See attachments. How to change Thresholds or remove SQL monitoring from this server?
I need an alert to know which machines change its IPAddress to a public address
We need to know the machines that change its ip Address, modified date and hour. Could you helpme how to do this? Regards Vicky
Post 9.1 upgrade, auto deployment task yet to deploy
I'm on day 1 after upgrading our site to 9.1. This morning's auto patch deployment job at 0200 of ~15 servers still has them all at "yet to deploy" (as of 0900). My concern is the scan detail for the patch deployment job was successful for all of them, but if I drill into any one server's details it shows its last scan time of last week. Applying configurations from the agent on the server appears to do nothing. I'm starting here in case I've missed something w/ the 9.1 upgrade. Thanks! Jess
Upon reply, allow status of ticket to closed
When we reply to a ticket it would be handy if we could also check the box to close the ticket rather than change it to just "on hold" or "open". Most of the time, when we are replying to tickets it's actually the final step so it would speed things up for us.
Assign Category List to Group
Hello, I hope you are able to create this. Is it possible when you select a group, they have a certain set of Category Lists. Greets, Jeroen
change the home page
hi. how can change the home page so when the user login thy get direct to requests page. kobi
Understanding Archiving in ServiceDesk Plus
We've been working with a number of clients recently that have a significant number of historical requests in their ManageEngine ServiceDesk Plus installations. Whilst this is not a major issue it can cause performance issues when searching and filtering data with a very large number of requests. In order to combat this issue we recommended the configuration of the Request Archiving features in ServiceDesk Plus. This is easily done from Admin > Data Archiving: A number of options exist to allow you
SDP 8.0 broken by Chrome 43
Hi there, Ever since the update to Chrome 43, several features in ServiceDesk are not working properly. For example, we can no longer click on a tech in the technicians list and get the window showing their information. We cannot add notes to tickets. I assume this is JavaScript related, but I can't seem to find anything that fixes the issue. Has anyone seen anything simlar, and better yet, have an idea to fix it? Thanks
request closure code report
HI i am looking to run a report under incidents that will provide the closure code that was selected in a closed ticket. also that has the key fields category,sub category etc and support group Using MSSQL and Your Version : 9.0 Build 9041
Require approval from all CAB members to complete change
Can ServiceDesk Plus prevent a change from being completed if one or more members of the associated change advisory board has not approved the change?
SDF-57601 : Option to configure Multiple mail Ids for requester
Hello team, With reference to the SDF-57601 : Option to configure Multiple mail Ids for requester I've just installed the latest updates and i could add another email address to the requester but after testing, it worked once on my test environment. However, when I tried to use it on the production environment, it doesn't work... The requester still gets the emails only on the primary email address. Any idea why is that happening? Kind Regards, Georges Samy
Problem upgrading to SDP Build 9001
Currently at version 9000. When I try to upgrade to 9001 it gives me the following message: JRE upgrade is pending. Start ServiceDesk server once and try applying the patch. I start SD server and try to upgrade and get the following error: Shutdown ServiceDesk server and then try applying the patch. I should mention I am upgrading originally from 8213 to 8217 then 9000 and now finally 9001 all in the space of a few hours with no server reboots. Can I please have some help? Thanks.
Change status action buttons greyed out
It appears that a Change Owner can change the Stage/Status of a change by editing the change record and choosing the required Stage or Status from the drop-downs. However when he is simply viewing the change (eg while it is in the Submission stage", the "Status Actions" menu is empty and the two action buttons are greyed out. Should the change owner not be able to move the change to the next stage using these methods (ie without having to actually edit the record)? It works for the change manager,
Query for list of Technicians names and email addresses
HI i am using mssql with Your Version : 9.0 Build 9041 looking for a query to run and provide me the current list of technicians and their full names & email addresses Thanks
Assigning Default Template for Requestors
We are setting our HR Department up as requestors and when logging in as one of them they only see the default system template. I know for technicians we can set the default template, but is there a way to do it for requestors as well?
closed and system open again
I try to close an incident and after a few minutes the system changes the status back to open ?
New User - some questions/problems
Hi there, we are currently evaluating DC for our company. I've stumbled across some problems and questions in handling, so maybe you can give me some hints: Test in columns sometimes gets cut off really bad, so i.e. in inventory - I can see OS version "Windows 7.." but not the "...SP1 (x64)". Apparently all column width seem to be fix. OK, they expand a little bit, when I remove columns from view, but still some are way too big while others too small. Is there any possibility to change (and save)
Reports error after upgrade from 9012 to 9044.
We recently upgraded from 9022 to 9044 and everything is working perfectly except Reports. These all fail with the error "NTLM Failed Redirecting To Login Page.. ". We have disabled SSO and still get the same error. We have also cleared the "applications\extracted" folder and restarted and still get the same error. Have anyone else experienced an issue like this or could suggest where to look for more clues?
REstoring DB goes wrong.
I want to change my DB from MySQL to MSSQL. I made all the insrtuction, but database isn't restoring. It says:QUERY = INSERT INTO QueueDefinition (QUEUEID,QUEUENAME,QUEUEDESCRIPTION,SITEID,SENDERNAME,REPLYADDRESS,CIID,ID_DEPARTMENT) VALUESnull java.sql.batchupdateException: Invalid Column Name 'ID_Department'
Add Query-based Distribution group to be select in select OUs/Groups for Policy configuration.
Does it possible to use Query-based Distribution group in Policy configuration? Right now it show 2 groups type Security and Distribution.
APPManager Loading Page
Hello, I have AppManager and it was working fine since version 8. Lately we install a new server with version 11, latest service pack was 11.9. When we load the Web site Admin page, and try to change any setting for a monitor, the web page stand on "Loading Page" but never loads, and it last several minutes and nothing happens. We updated to version 12.10 and nothing Now in FireFox I see only a message telling us that Script is taking so long, and if we choose Debug, it show /templates/Utils.js line
Report on leaves
How can i make a report on leaves by technicians by types for given dates range?
Provisioning App returning 500 Internal Server Error
For the past 24 hours I have been unable to provision any users using the Provisioning App. The app itself returns an error "Failed : API102: Error occured" and if I check the logs I can see ther eis a 500 internal server error being returned. Are there some issues with the web services at the moment? Has anyone else experienced this?
Move ticket if technician is not available
Dear all, I have a question what happened in case when one technician will be on vacation with scheduled causal leave and someone will assign ticket to him or one of his ticket will be reopened? Is a possibility in that case to move ticket to other technician automatically? Thank you in advance, BR
Associate groups to reports
Hi, Is it possible associate reports to groups? Let's say we have Group A and B and we have specific reports for each one, there's any way to associate a specific report to a specific group? Regards.
Cannot Edit / delete Resolution templates from Admin tab
We can create Resolution Templates but these do not show in the Resolution Template section on the admin page, just shows blank space. This means we are not able to edit or delete these templates. We have tried deleting then browser cache and cookies and have also renamed the extracted folder. Please advise. Using 9.0 Build 9044.
Create request by API with distinct names in case of homonym
Hello, We are trying to create a request using the Servlet API , but we have a case of two requesters that have a same name. I can't pass only the name because the API ever take the first user. What we need do for create a request for each specific user? Look bellow: Someone can help me???
Resolution in request
Hi How can I hide the resolution tab in the request from requester? p.s. This could be solved by editing the role of SDGuest, but as I understand it can`t be done :( thanks
Import data
Please is there a way to import data into SD+ I have data in csv format and can't import them into some certain field in SD+ during configuration e.g Regions, sites, holidays, groups etc
ServiceDesk Plus - Snippet Of The Week - 1: How about auto suggesting the solution when users ignore the knowledge base?
p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0.0cm; font-size: 12.0pt; font-family: Cambria; } *.MsoChpDefault { font-family: Cambria; } div.WordSection1 { page: WordSection1; } Let's assume that your IT help desk frequently receives repeat incidents from your end users reporting an issue in sending email notifications. You have analyzed and provided the resolution that a fresh configuration in the SMTP server would fix the issue. You have also included the configuration steps in the documentation,
Approved patches loose there approved status
I've been finding that once I approve patches they can loose their 'approved' status after a day or two. I've logged the patches I have approved (to make sure I'm not remembering patches approvals incorrectly). I've also checked the patch approvals I've made shortly after I did them (I haven't found any problems with patches not approving initially). I'm running build 91002. For example if I look at patch approvals today, I can see patch number 17556 (MS15-043 aka KB3049563) is marked unapproved.
More permissions for Requesters
Would it be possible to enhance the current permissions for Requesters? We have got a department in our organization that they need to monitor activity in our development department (Support group) that would include Requests, Changes and Problems. I have set up some reports that would list all outstanding issues, but this is not ideal for the business. The workaround for this is that I have converted their accounts to technicians, however this has taken our technician license. Also I struggle with
Change Module To Work As Advertised
Please change this module to work as advertised: The main servicedesk webpage for the Enterprise edition claims: Change Management - Implement a comprehensive change management system that allows you to handle pre-approved changes and changes with complete approval cycle. This is not true as it does not allow non-technicians to approve changes. Any manager within the company can have change approval within their department. I work for a media company and all department managers have to approve their
Notification Profile Issue
Hi, Just wanted to know how can I configure notification profile for all the servers having disk space less than 5 percent of its total capacity ? I want to configure notification only for this threshold value only? Appreciate your kind help in this regard.
XenDesktop with VMWare what to do against to many devices down
Hello, we are using vmware as virtulisation and have XenDesktop to manage our VDI. Opmanager always finds the VMWare Clients when the are created by XenDesktop and shows them as VMs. But as the are turned of as long as they are not used thew will immediately report as device down. Has anybody an idea how we could eliminate this monitoring of those VMs? Cheers, Ralf
Reset a users password in OpManager
I am an admin of OpManager and one of our users has forgotten their password. I have tried to reset it but even as the admin it says it needs the old password! How do I reset this users password? Thanks.
Additional Fields
Hi, How can I add the additional fields I add to the interfaces to the notification profile. The fields I selected are not added to the drop down menu in the notification profile option. Additional Fields for the devices are working fine. Thanks Ramzi
Using AD accounts on "Web Site Accounts" Resource type
Hello ManageEngine, We have some web applications in our environment that use actual Active Directory accounts to logon to. And we would like to make full use of the Remote Password Reset feature with these account types. So, if I change a password of a domain account which is listed under a "WindowsDomain" resource type, is there a way to update new password on the especific "Web Site Accounts" resources which are using that domain account? Best Regards Mércio
ServiceDesk won't start
Hi Since couple of day, our SDP is not working anymore. I use the batch startSDP and it hangs each time at specific point 89%. on the startout.log file I see repeat "resquestScheme is http". I tried some of debug process find in this forum without any positiv result... Updated to the last release, same way. I can restore but I'll loose one work week, so if I can make it right without restore it will be great Thanks in advance for your support Best regards K. Fluckiger
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