Product amount
Hey guys, Is it possible to add the amount of a product as you create an asset ? I already figured out that you can attach an excel list for example to the asset but it would be way better if I could put the amount right in the asset and this would change automaticly. For example if I have an "in store" product asset and I create a relationship for that asset with a user, it would be great if it works that one product changes to "in use" but the others (for example 6) stay "in store". Is something
Spanish encoding and requester names
Hi, We have some problems with spanish requester names that include ñ character. They are imported from Active Directory but they cannot log into SDP because they are not found in requester list. Thanks in advance. Aritz,
Solutions topic view
Hi, For the Solutions portion of ServiceDesk Plus is it possible to have each topic/sub topic only show the Solutions directly associated with the selected topic? Currently, if I select a parent topic it displays all solutions associated with the selected parent topic and all of the sub topic solutions. Is there anyway to make the parent topics only display the solutions associated directly with that topic? Thank you, Cheers
Can't associate sites to technicians
Please I have a list of sites in the site area of SD+ Helpdesk but I can't associate the to technicians because when you try to edit a technician I don't have the list of sites in the column which has do with associate to technician rather all I see is not associated to any site
Multiple incoming email addresses causing issues.
I'm having essentially the same issue as this https://forums.manageengine.com/topic/email-address-in-cc-field . For my example see below its complicated in to type up the steps to reproduce but I'll do my best. Essentially we have multiple incoming addresses that feed into a single mailbox. So a user can send an email to support@domain.com, tech@domain.com, techsupport@domain.com, tech.support@domain.com etc. The issue is I can only add a single address under incoming mail lets say support@domain.com.
WMI/SNMP Disk monitoring
Hi, I am new to OpManager and to the monitoring world, I've added a new server in our environnement and it was detected by OPManager and the default alarms from our templates were added. It was great news, however I am having trouble with OPManager not detecting my hardrives. Information about my environnement: Virtual Windows 2008 R2 Test credentials pass both for SNMP and WMI WMI monitoring works for CPU, memory and Virual monitoring works for network, vcpu, memory I can remote test WMI with winmgmt.msc
Live Chat broken in 91002?
"Support -> Contact Us -> Live Chat" doesn't work anymore after upgrade to 91002. Clicking on the link does nothing in both IE11 and Firefox 37.0.2. I did work couple of hours before upgrad as I had exchange with the support guy through it.
Launcing Autologon with different browsers
Hi There, Having issues launching servers configured for autologon with different browsers. IE: Launches new tab/window but then prompts to close Chrome: Does not display credentials/reason popup therefore cannot launch autologon Both browsers display the auto logon test window ok PMP v8000, server ports have been changed to be both 443 with domain certificate applied for each. Have changed to autologon port back to default (7273) but no joy. Not working: Chrome v43.0.2357.81 IE 9.0.8112.16421 IE
Adding Servers in bulk
Hi, I need to add 180 Windows servers into OpManager. What is the most efficient way to do this? Regards John
Using template for same host type but different regions in network.
using OPManager. I am trying to create template for windows hosts but need to be able to have a group of server(s) in one or more templates e.g All - cpu/disk/temp to be monitored Sql - cpu/disk/sql/temp none - none. however these servers would be also be based on regions of the country or a GROUP What I found to be difficult is to be able to have my ALL template on every server, but then be able to have servers in regions , NE, NW, MW, MC etc. I would think that you have the following server names
Clear alarm customization
Hi all, I would change the clear alarm notification body with the same property used for on a mail when a alarm is raised. Is possible to do it ? Best regards Alessandro
WMI Credential Denied
Hello - We're having random issues with one server generating an alarm with message "Permission denied - Verify WMI Credential". Generally, the problem is cleared on the next poll but this happens several times per day. If I manually test the connection, it passes every time. The server in question is W2k8. Also, the Op Manager server is located in the US and the server being checked is in Australia. We have other servers in that site being monitored that have never had this issue - just the
Failover Support for OpManager
Hi, I am New to Opmanager. Need understanding of deployment of Opmanager on Failover. we have 2 server for MSSQL clustering and 2 for opmanager I have read and understood the working mechanism of BEFailover table, need to know how the communication happen between 2 opmanager server is through port 80 or any other setting needs to be done for the failover. Also suggest if I go with the standalone server deployment of Opmanager and later need to change to high availability what is the configuration
Unable to change webserver port
In the process of recovering an OpManager server that suffered a power loss. I can use OpManager from the internal client and all is well. Server had originally been set up to use port 8081. Now it is using port 80. I did not change the port number. OpManager began using port 80 when it came back from the power loss. Now I can't change the port number back to 8081. I run the batch file c:..\..\opmanager\bin\ ChangeWebServerPort.bat 80 8081 and I receive java errors and the port does not change even
Device Name Keep Changing
Hi, I have a problem with OpManager. The device name in device details keep changing as below. Even if I edited the name, the name keeps changing back to this strange name after a few days. Please advise how can I solve this.
SDP Bridge: SDP and JIRA integration
Hello to All, I represent SDPK - software house from Poland. Recently, we have developed 2-way integration between SDP and JIRA. The product is called SDP Bridge. More information about integration below: Features list: https://www.dropbox.com/s/kjui31zh6kak3oy/SDPBridgev1.0features.pdf?dl=0 Introduction video: http://www.youtube.com/watch?v=fTrKTwO35U8 General info about SDP Bridge: http://sdpk.pl/sdpbridge/ For more information please contact me at: daniel.kaszuba@sdpk.pl Regards, Daniel
Is it possible to install OpManager on a windows virtual machine?
We are looking to deploy OpManager to monitor 100 - 200 devices. There is a VM platform already in place hosting other applications where we could provision a new VM appliance to host the OpManager software. Is this a configuration that has been used in the past? Are there any special considerations for the memory o network requirements for the virtual machine?
Is there any way to monitor windows schedule task from OPM Tool
Query: Need to monitor windows schedule task which is on win 2003 sever from OPM tool to see to if it is running or not.. Please advise.
Opmanager applications
how can I add service monitors that run on some random ports not on a particular port like smtp 25, DNS 53 etc because opmanager only Service Name Port number Timeout (secs) Generate Alarm if unavailable for consecutive time(s) Scan during Discovery ? givesan option to add services that run on a particular port
Custom Report not working
I am trying to create a report that calculates "travel time" start and end. This is a custom field added to a work log. I want to calculate the sum of this column but cannot see and option. here is my query can anyone help? SELECT rctd.FIRST_NAME "Time Spent Technician",wo.WORKORDERID "Request ID",ct.CREATEDTIME "Time Spent Created Time",rctd.FIRST_NAME "Time Spent Technician",aau.FIRST_NAME "Requester",wo.COMPLETEDTIME "Completed Time",ct.TIMESPENT "Time Spent",ct.TOTAL_CHARGE "Time Spent Total_Charge",wlf.UDF_DATE1
Mail Fetching STOPPED
Every now and then on our instance of Service Desk Plus MSP the mail fetching decides to stop and we need to manually go back in and restart it. This has happened a couple of times now and can mean tickets go unnoticed until someone realises the service has stopped.
Customizing Templates
Is there a way to customize templates more specifically? For example, can I: Rename the tabs already out there ("Request Details," "Contact Details"), etc.? Create new tabs Hide some fields (specifically in the contact section we don't need account, twitter, or mobile) We're just trying to create a clean template (hide all fields we won't/don't use), and create headers that make more sense internally.
Archiving
Is there an option for automatic archiving? EC
Bringing network 'assets' from SDP (MSP) into OpManager as 'devices'
Hi ManageEngine / SDP MSP Community, I understand that SDP MSP interprets discovered devices as 'assets', whilst OpManager treats these as actual 'devices'. Please can someone confirm if network 'assets' that have been discovered/imported into SDP MSP, can also be brought into OpManager as 'devices', 'without' the need to re-discover them a second time? Thanks in advance for any feedback received! Rash.
Dll version not changing
Everyone When we install MS15-029 the following system file have to make the following changes | C:\Windows\system32\wmphoto.dll has not been patched | | Remote version : 6.2.9200.16492 | | Should be : 6.2.9200.17254 | But while deploying from manage engine it is not changing the version. I can physically see the patch is installed on the workstation. Any idea why is it happening? Anish
Difference between ITManage360 and Service Desk Plus
Dear Manage Engine Team , I would like to know what are the difference between ITManage 360 and Service Desk Plus software . Can Service Desk Plus handle create , update , delete functions of Assets , workstations , servers etc.? I have been told by my org people that service desk plus is higher version of service desk software and it can now manage assets and devices too. Please clarify me the above point. Best Regards Shweta
Java 8u45 Template Deployment
Okay I have a few questions I'm trying to deploy Java 8u45 with the template. But I want to add some changes to it. Like I want to add a security site list to the install. I also want to deploy this from our software folder and not the HTTP site. Any help I could get would be great.
initial backup never completes
I have a large domain and the initial backup never completes. My smaller dmz domain completes without problems. I've called support many times and they always say they are going to look at it and call me back. I give them my number and email but they never give me a support case# or a name. When I call back I have nothing to give support. We are close to not buying just because of initial support and the product not working outside of a test domain. domain has 120 domain controllers, 20,000
Adding widgets
Has anyone had any success adding widgets to Service Desk Plus? The lack of chat is a big issue in our evaluation, so we're looking at the possibility of adding something like the tawk.to widget to provide the functionality we need.
Running a report against an imported CSV?
I've been trying to find out if this is a feature that can be supported in ADManager Plus. I have a list of hosts in CSV format. This list could come from anywhere, from our AV console, from our software management platform, etc... I need to run reports against this CSV, to determine any combination of the following: LastLogonTime, OrganizationalUnit, Status (enabled/disabled) I cannot find a way to actually acomplish this task in ADManager. I ended up having to write a very convoluted PS script,
CI Name containing the PO#
Can anyone tell me why the PO# is appended to the end of the CI name once the items have been marked as received through the PO process? When we are receiving hardware, once my team marks as received, then goes to allocate in the Asset tab, we are finding that the CI Name now has the PO# appended. My team then has to go in and erase the appended portion, then add the serial number. Also, does anyone know of any other place to add the serial number to the assets instead of having to go into the asset
Need to Create Bulk OUs
Need to create Bulk OUs thanks
Technician cannot see request logged
Hi, This just happen to us 2 days ago. Our technician suddenly cannot see request that have been logged which they previously can. Our setup is as follows 1. The role for our technician is to be able to view "All in group & assigned to him[Request only]". 2. They are also restricted by their site. 3. Certain Services in the service catalog is associated to their group. Therefore, rightfully, the technician should be able to see all service request that are associated to their group and in their site
Apple App no longer gives notifications
When I first installed the app on my iPhone I got notifications every time a ticket was put in. For the past few weeks, I have not been getting any notifications. I am using version 4.3.3. Please help, I miss the notifications.
Remote Control Issue
I am not sure if this should be in the SDP or Desktop Central area. But I have the two linked, and I am unable to remote control a computer from within SDP. The option is present, remote connection works within Desktop Central, but it will not work from SDP. What can I do?
Automatically add device to Google Maps
Hi, I have the Latitude and Longitude of all my devices. I created two additional field and added successfully those information importing a CSV file. I am asking if it is possible to automatically see the device on the Google Maps since I have all the coordinates. Thanks, Roberto
replicate netflow to 2nd analyzer ?
Can I export a copy of netflow raw data to our SOC through existing netflow analyzer (9.8.6)? Bear Chen
Unable to Import Users from AD during setup
Hi I am on the Import Users from LDAP setup page and even though all mysettings look correct and follow the examples I have seen on the site here, I cannot import users from AD. The error is a little popup window that says "LDAP connection to server failed". Nothing is showing in the logs that I can see. The only potential is that the CN is wrong for the user authenticating to AD but its very difficult to find the cn of users in AD so I might be wrong there. Any tips on verifying the CN of a user
Multiple incoming email addresses causing issues.
I'm having essentially the same issue as this https://forums.manageengine.com/topic/email-address-in-cc-field . For my example see below its complicated in to type up the steps to reproduce but I'll do my best. Essentially we have multiple incoming addresses that feed into a single mailbox. So a user can send an email to support@domain.com, tech@domain.com,techsupport@domain.com, tech.support@domain.com etc. The issue is I can only add a single address under incoming mail lets say support@domain.com.
Can i automate actions from SDP to effect AD users with ADManager?
Would this scenario be possible? 1. SDP terminate request is created. 2. One of the associated tasks is to disable employees AD account Number 2 above consists of: 2.a: Disabling the users AD object 2.b: Moving that AD object to a different OU. Can number 2 be automated to pull in the name of the AD object from the terminate employee request fields, then have a script that tells ADManager to carry out 2.a and 2.b?
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