Solution sharing improvment
Hi, At the moment the way of sharing a solution is by creating a topic template, assigning the template to an account and assigning a solution to a topic. The causes limitations when you need to share solution with a specific group of people that are in different account. Because all contacts in an account can see all topics/solutions in the template assigned to that account, but we regularly that should not be available to all users within that account. For example. We have subsidiary locations
customize the action menu
hi, SDP 9041 when I click the action menu, I got the error as the following. ------------------------------------------------------------------------------------ cannot run program \"xxxxxx\" (in directory \"{SDP_HOME}/bin/../integration/custom_scripts\"):java.io.IOException:error=2,No such file or directory ------------------------------------------------------------------------------------- I have put the script in "integration/custom_scripts" directory & class in "integration/lib" directory, and
Link solutions to multiple business units
Hi, We have some solutions that are valid for multiple BU's. At the moment we create solution in all the appropriate BU's but when the solution is updated in one BU it will need to be manually updated in all the other BU's. And if we have attachments in a solution the attachment will be saved multiple times for the BU's I would like to know if it is possible to link (or copy) solutions to multiple BU's. Best regards, Allistair
Database is not compatible
We're trying to do a database restore after a version upgrade and are encountering the following show-stopper. Has anyone seen this and, if so, what are the procedures to resolve? -- Thank you in advance!!!
Auto Solution suggest help
Hi, I'm having a little trouble of actually getting Auto-solution suggest to work for requesters who report incidents on the help desk. Is this an option that should already be there or does it need to be turned on? My service desk version is 9.0 Build 9025 I would appreciate your help, Thanks, Sam
Manage Linux systems with Desktop Central!
We are happy to extend our support to Linux computers from Desktop Central 9 build #91000 onward . We have begun the support for Linux systems by offering "Inventory Management". You can make use of the following features- Hardware Asset Tracking Software Asset Tracking Software License Compliance Warranty Management Alert Notifications Comprehensive Inventory Reports For more information, click here.
ServiceDesk Stops Fetching Emails
Hi, We are experiencing a mail fetching issue which implies us to apply Trusted/Self Signed Certificate. I tried the solution you posted in the forum http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html but not able to get it work. Could you please give me some instructions how to get this done? Best Regards, Nicole
Task Notification not working
I am trying to set up task templates to add to tickets. When I create a ticket, I get a notification, but I no longer get notifications when I create tasks and assign them. I have restarted the mail service with no results.
Other technicians unable to view pasted images from Internet Explorer
When pasting images from internet explorer into the ticket description area the technician who pasted the image is able to see it, but all other technicians see a red X. Is there a solution for this?
How are Numeric fields with exact length used?
If I create a numeric field with exact length of 3, I can't enter any values unless the value has exactly 3 characters... I thought the exact length parameter would specify the maximum number of digits but it doesn't. If I want to enter a value of 1 the entry is rejected. I can't see creating a field for values from 1-9, another for 10-99 and another for 100-999. Am I missing something?
Auto Assign while new work added
Is it possible to assign the incident to technican and change the status to work in progress who added a new work log? In our system I can close a ticket without assign. Thanks in advance.
Asset when coded as "Laptop" lose the ability to see hardware/software ?????
Sorry if this is in the wrong place, but...Newish user, and I found that I could code the assets to either Workstation, Laptop, etc. So I changed all the Workstations that were really laptops to Laptop in Asset Manager of the On-Demand version. Now, the Hardware and Software tabs are gone for all the laptop asset information!??!?? Assets coded as "Workstation" show the hardware/software tab, but why on Earth would you remove those two tabs from Laptops???? Am I missing something ?
Data Dictionary
Is there a data dictionary for the database available to help us query the database directly to build our own reports/dashboards?
Need to create account and mailbox by HR
Hi All, I am evaluating using ADManagerPlus to delegate controls to HR for mailbox creation and domain accounts management. Any idea if ADManagerPlus will suffice, of cos taken into consideration that its minimal invasive administration. Do I need to purchase any additional modules in order to achieve this? Regards.
in request view, display an icon if the request/incident has associated tasks
Hello it would be very helpful for the dispatching, if in the request view, icons were displayed if the request/incident has associated tasks: one (lets say) red icon if all associated tasks are still open one orange icon if at least one associated tasks is still open one green icon if ALL associated tasks are closedIt could be done in the same way than conversation, notes or approval status icons are displayed. Thanks a lot for your feedback Best regards, Marc
How use OPManager REST API to remove a MSSQL Monitor?
Hi, I am able to create a python script to figure if the server has for example "Page read per second" monitor added in OpsManager using the getMSSQLDetails REST API. How do I use the REST API to remove a monitor attached to the server? Regards, Kam
Everything you needed to know about ServiceDesk Plus On-Demand!
Join us for an upcoming free webinar, where we will take you through the benefits and advantages of cloud version of ServiceDesk Plus, ITIL-compliant help desk solution from ManageEngine. Register Now In this webinar, you will: Understand what's different in ServiceDesk Plus On-Demand See a walk through of the new user interface Get answers to all the questions you had about ServicDesk Plus On-Demand Webinar schedule: Date: May 20th 2015 Time: 9 AM to 10 AM PDT | 10.30 PM to 11.30 PM IST Register
Postgres setup documentation
I need documentation on how to configure the postgres db. The documentation that is linked to the latest install instructions only addresses mssql and mysql. When I installed the latest release it only gave me options to install postgres and mssql so I went with postgres. Please give me a link to the postgres setup instructions.
Opmanager still connecting to server
Hello I deleted server from Opmanager. Also deleted WMI credentials from Opmanager. But in firewall logs I still see that Opmanager tries to login to that server. Why?
Email Alert Reply
Hello, I was curious if there is a way to make it so that you can reply to an email alert to automatically set settings in OpManager. For Example, lets say I got an alert for a device being down. It would be handy to be able to simply reply to the email Alert with commands such as Acknowledged, Cleared, Assign Tech, Unmanage. This would be good for items that you cant get right away. An example would be you getting email alerts in the middle of the night to your phone, you are fine with the system
Reply/Forward HTML problem
Hey guys, I'm having an issue with Replying to and Forwarding requests. It's removing all formatting from original requests so that the text attached in a reply is one big brick. Anyone have any ideas?
Cisco ASA 5500 Series Hardware Monitoring
Hello, Cisco ASA 5500 Series monitoring via SNMP not pulling Hardware Health. *We are ablt to pull CPU and Memory utilization, Hardware details, etc... Please help. Pini
Report to show all timed tasks on all accounts
Hi! How could I make a report/dashboard that would show all automated patch tasks on all accounts in one simple view. Now when we have a lot of customers with automated patch deployment activated it's hard to check progress and scheduled times for each customer. It would be nice if there was single report to show all customers tasks at once.
NetFlow Analyzer Upgrade error from Version9700 to version 9.8 build 9860
Hi, I am getting Upgrading error, while upgrade from v 9.7 build to ver 9.8 build 9860. Netflow Analyzer server crashed, So I am configuring it from the scratch, I wan to Upgrade it to the latest service pack. From the Update Manager. below patch installed successfully NETFLOW_9.6_SP_1.0(NETFLOWPATCH 1.0) - Successfully installed. While upgrading - AdventNet_ManageEngine_NetFlow_Analyzer_9_8_1_SP-1_0.ppm, I am getting the following error as Error While updating files Uninstallation completed.
Netflow Analyzer Reporting
Hi, In Netflow Analyzer when I create one month report, software draw the graph based on hourly average and again calculate 95percentile based on hourly average, in this way 95percentile wont be calculated accurately, Other netflow software such as PRTG, have the option to generate report for any period of time with another option to define time window (1,5,15... mins) to calculate average and draw graphs and option to define timewindow(1,5,15... mins) for claculating 95percentile. is there any
Export database from version 9.7 to version 11
Hello, We have a Netflow Analizer running with version 9.7. We have just installed the v11 version on another machine and we want to export all data and configuration from one to another, is that possible? Thank you, Regards, Sistemas telecomunicaciones - Abanca
Traffic unaccounted of One hour , 30 minuts an 15 minuts , the reports not graphic show in aplication, source , destination, etc
My last upgrade is 9.9.0 and compilation 9900 Licence Enterprise I don't have HighPerf Reporting Engine Data Base Postresql I have problem of reports from much time Your support pls,
Gmail email server not working after domain change
Hi, We previously had email working ok with servicedesk when we were using our own zimbra mail server. We have recently switched to using gmail and also changed the name of our domain. I've reconfigured servicedesk to use the gmail settings and we can receive email ok. I did remember that when we first configured the server to use zimbra, we had to use gencert.bat, unfortunately though, this hasn't worked with gmail. The error message is 'Sending notification failed'. Any suggestions are most welcome
Cannot start Service desk plus server
It take very long time.I wait mor than 2 hrs. Is it normal?
How to archive "disposed" assets
How do I archive disposed assets? We're doing a lot of upgrades and I can't really get rid of the records for the old equipment for at least 2-3 years for auditing. I can't see how to hide disposed assets. Anyone?
Backup or Secondary Technician
Is it possible to have more than one technician configured on a ticket as a secondary technician? The secondary technician will receive all of the same updates as the primary so someone can "watch" a ticket. I would expect the secondary technician to receive all of the same notifications as the primary.
Secondary technician
Hello, Is there a way to configure a secondary technician for a request? The goal of this is so that someone can "watch" a request and also get the same notifications the primary technician will get. In order to differentiate, you can either have a different view or a marker that says 1st or 2nd. Trent
locking work order
Could you plan to implement the locking work order function, If a work order has been assigned to a technician, he can lock this work order, and Only this technician can edit this work order.
What are the consequences of turning a requester into an Account Manager?
I would like to know what changes when a requester has the Account Manager box checked.
Contract with this account has expired
We have one account that the tickets are all lined out and the subject appears above every ticket. I've been into the Contract Billing section of the Admin interface but there is not a Contract listed for this client. How do we fix this? Thanks, Steve
Email..
ettings saved successfully. But an error occurred while trying to check connection with mail server - Authentication Failed using the given username and password.
PCI-DSS version for the Report on Compliance
Hello ManageEngine, I would like to know, especifically for the newer builds of PMP, for which version of the PCI-DSS are the reports on compliance based? Thanks & Regards Mércio
Auto suggest Solution
Hi, How do I enable Auto suggest for solutions when creating a request incident? It doesn't seem to be enabled on my help desk. My version is: 9.0 Build 9025 Many thanks, Sam
SDP DC integration not workin correctly!
The integration between Desktop Central and Service Desk Plus, doesn't seem to stick. Also, after the integration says that is done, I don't see the inventories matching. The idea is to have only one agent working on each computer and I have SDP go through DC to scan the computers. It is not happening!
how translate default requester
Hi folks, How i translate the default requester? i use the menu translator on admin translator and put the default requester for "novo chamado" but, even restarting the manage they still dosn't working. Have the option of disable that, but i don't wont to, just translate.
Next Page