Report for asset location change.
I am trying to find a way to run a report that can take the history of an asset, and show location changes over the last month for all assets. Something that might show like this. "Resource Name" Changed from "WKS Location 1" to "WKS Location 2" on "Date" It would also be nice if the original asset cost could be added, but that is not quite a necessity as of now. Any help would be greatly appreciated. Thank you, Gavin Gallagher
ADManager Plus rolls out build 6300!
Version 6.3 Build 6300 (26/May/ 2015) New Features: OU (organizational unit) Management provides the ability to perform the following tasks via ADManager Plus: Create OUs Modify OUs Move OUs Delete OUs OU management also offers: Bulk creation and management of OUs via CSV import Customizable OU creation templates which allow you to fine tune the OU creation process to exactly meet your organizational demands The ability to create a new parent OU, and then create the required OUs inside it. Report
SDP and Jira integration
Help me set up the integration of Service Desk Plus and Jira. How can I create request to Jira using request custom menu in Service Desk plus (build 9040)?
Request approval - manageengine help desk plus
Hello i would like to ask , if it possible to do approval for request process for manageengine help desk plus standard edition example: 1- employee create a request. 2- request goes to his manager for approval. 3- then goes to technician and resolve the request. thank you
Self-Service AD-Picture not updated
Hello, if me or somebody else are changing something in Selfupdate, it works. But if somebody changes the Picture, nothing happens. Even a week after the change. Has somebody got an idea? Thank You
Using Requests/Incidents in Projects
We are starting to use the project module more in SD+ and I am not sure if this is possible to do or not. Some of the members (project admins and project managers) in our project are not technicians, but we would like them to be able to see requests that are tied to the project. Currently I can only tell that they are seeing them if they are requested by themselves. We want them to be able to see all the requests, not only theirs. Is this possible?
Flag users as VIP
We are looking for a way to identify users as VIPs so that we can process their requests/incidents faster. A simple VIP flag or icon next to a users name/title along with automatically setting the priority to high would really be helpful.
SupportCenter + Active Directory Authentication for Contacts
I am needing to utilize AD authentication for my contacts that use the Self-Service portal. Is this a function of SupportCenter +? I already employ AD for our technicians.
Incident Templates list order
Hi, We would like to order the incident templates shown to the requester when they submit a Request (in spanish): If it is not customizable, at least we would like to be in alphabetical order. Thanks. Aritz.
report can't be run manually?
Hi there, When playing around with Reporting ... I realized that there's an entry that's only available when creating new scheduled reports. When creating new scheduled reports , under Select Reports section > Report Category . there's an extra report available on the Select Reports check boxes: Soon-To-Expire Account Users (circled blue on both screenshot below) That one is not available when viewed on the Reports page so i can't run it manually. Also, during the creation of new scheduled reports,
ManageEngine ADAudit Plus 4.6.0 Build Number: 4671 Released
Dear All, Greetings from ManageEngine ADAudit Plus! ADAudit Plus latest build 4671 empowers Windows Server administrators with aggregated reports for Compliance & security; View the change summary of every activity in Active Directory and in a click drill-down for an in-depth analysis, along with other exciting features, enhancements and issue fixes for a more thorough auditing. With ADAudit Plus, enhance your Windows Server environment auditing: [ Active Directory , Workstation Logon / Logoff , File
Incident\Task global view
As we move into using tasks as a way to manage workload, we would like the ability to have a consolidated and configurable view of all tasks and incidents. These views should be customizable for a specific individual, group, or using any of the existing criteria that you have in the incident view management.
Problem-Feature
Hi Dears I have some technicians that are memeber in some support groups but i want to member them in the user group of another type of requests.how i can do it? they are technicians and should have to member in the user group how i can do it without using of another user for theme? please help me thanx a lot
MEDC SDP integration does not work!
The integration between Desktop Central and Service Desk Plus, doesn't seem to stick. Also, after the integration says that is done, I don't see the inventories matching. The idea is to have only one agent working on each computer and I have SDP go through DC to scan the computers. It is not happening!
linked requests
hi I have linked requests when the problem is solved, I go to the main request and tab resolution insert a decision on this request and put the check box "Add resolution to all linked requests" how to make at the closed of the main query is automatically closed all linked requests? thanks
A report showing hours a request was open for
Hello; Using the report wizard (not the SQL query function), I would like to be able to find out the time a closed or resolved request was opened for in hours; so closed date less opened date, in hours. Is this possible? regards Alistair
NetFlow does not start
Hello, We were running NetFlow on UbuntuLinux for several months, but last weekend there was a power outage and the server was unexpected shutdown. The power issue was fixed and now the NetFlowAnalyzer is not starting with the error below: "Running ManageEngine NetFlow Analyzer... wrapper | --> Wrapper Started as Console wrapper | Java Service Wrapper Professional Edition 64-bit 3.5.15 wrapper | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. wrapper | http://wrapper.tanukisoftware.com
Merged tickets and Notes
I don't know if others have experienced this issue or if it's a known issue when merging tickets with notes. If tickets are merged, notes that were created with one ticket no longer appear unless you specifically search for that ticket. Example: Ticket 1234 is created and contains technician notes Ticket 5678 is merged with 1234 that also contained its' own technician notes When you search for ticket 5678 you don't see the notes from 1234 and vice versa. This causes issues when tickets are merged
Add to Google Map
Hi, i try to put all devices on google map, but i don't find the key "Add to Google Map" on API Client. On old UI there is this key near Tools but. There are some way to put device automaticaly with street address on Gooogle map ? Thk
ServiceDesk Plus 9034 Released
Dear Users, ServiceDesk Plus 9034 service pack which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9034: SD-51035 : Only the Technician Groups which are in the Default Settings are shown in the Add New Task page of Service Template. SD-51948 : "Email me before" for task text changed. SD-55515 :Duplicate task order after converting incident request to service request and while merging
request approver
hey guys, just a short question. Does this relate to the given job title of a requester ? What I mean is, if I had given a requester the job title "head of ..." is he automaticly the approver of that request if someone out of this department creates the request ? Or do I have to create any realtionships or something else first before it will work like that ? My goal is that if for example someone of the IT Department creates a new request the head of the department will be become the approver and
Rest API - Editing a tickets description which is created from email
Hi, We get tickets created automatically from our mail system into SD. When I try to edit the "description" field on one of those tickets and try to post the edit I get an error: Error when performing - EDIT_REQUEST - XML document structures must start and end within the same entity. All I tried was to add a space at the end of the description text and save the change. If I use the same code to save "simple" text then it works fine. Also one more thing;when are you adding the merge command to the
Roadmap OpManager
Hi Some body know a link to see the new OpManager features to be available on next versions?(roadmap) Regards
Organize 8x5 site support
Hello, team. We need to organize a site technical support in 8x5 mode, not 24x7 It is also required to provide the maximum 5 requests per specialist simultaneously (optional). Could u help me to understand the way to do this?
How to delete resource from service catalog template?
We're using SDP Enterprise 8210. I want to delete a resource section from a service catalog template, but when I do, I get an error that says the asset is in use. I tried clicking the delete button next to the section title. I've attached a screenshot.
advice to fully utilized OpManager's capabilities?
hi there, OpManager build 11400 as the subject says. We currently have OpManager up and running. We've set up a few notifications profile but that's about it. We need advice on a few things to make use of its full capabilities such as: real-time monitoring of server/switch network CPU/interface set threshold of network port's utilization (so we're informed if there's congestion) general advice on how to answer the usual "the network today is a bit slow, isn't it?" and other nice tips and tricks is
Fetch TeamViewer ID SDP Agent
Team, Can we have the SDP agent scan for the TV ID? It would be really helpful. The ID assigned to the PC is static. Let me know if this could be done. BR, Ahmed Elfouly
Self Service Portal Request tab: can't see the technician in the "Assigned to" field
Hi, even though I have assigned technician to requests I can't see them in the self service portal. Login as requester, in the request list view page of the self service portal, the "Assigned to" field only shows Not-Auth for all the requests. Please help
SDP - change asset's attachment file
Hi there, SDP build 9041 At the moment, we can only attache file/document on assets up to 10MB. Is there a way to change this settings? The only settings related to attachment file size I can change is here: Admin > General > Self-Service Portal Settings And that's for attaching file in requests. Is there a way to increase the attachment file size for Assets? Thank you.
Re-enable new UI
After upgrading to OpManager 11500 I had disabled the new UI because it looked so different and I didn't have the time to investigate the new UI. I would like to re-enable the new UI but I can't find the setting in the old UI. Is it possible to get from the old UI to the new one or do I have to wait for a new update?
Custom query report
Is it possible to generate report with the time that the ticket assigned to a group? If possible, could you give me mysql query? Regards, Sakonrat
Multiple technicians picking up same ticket
Several times now all the members in one of my support groups get notified of a new ticket. They follow the link and hit the 'Pick Up' button. The problems is that someone else had already picked up the request and was working on it. Is there a way to disable the 'Pick Up' button once someone has already claimed it or at least a better (more immediate) notification that it's already been claimed?
Change default print preview options?
Hi there, I'm in the process of setting up a new instance of ServiceDesk Plus and the user would like the ability to print out completed tickets with minimal extra information. When choosing Action, Print Preview from the ticket they will ALWAYS uncheck everything except "Resolution". Can that be made the default or will they need to uncheck 6 boxes every time they want to print a completed ticket?
HELP please! ManageEngine Services on Server keep Stopping.
No one is currently able access our ServiceDesk Plus MSP system because the Services on the Server have stopped. I have connected to the server and tried starting the Services. They sometimes start, but before I can access the portal the services stop again. Any advice on what I can try to get our system working again? The installation is on a Virtual Machine hosted elsewhere. We are running version 8.3 8301 (I think - can't access currently to confirm).
Actions Menu - Edit option Customization
When i'm using the Requests module using the Actions menu - Edit function the selections I have do not match the customization I've made for the request template. Specifically - my team does not use the Level feature and I've removed this from the request templates however it still displays in this area. How do I remove this? Clutter is a significant issue in ServiceDesk and I'd really like to remove extraneous information. Level shows in the Actions Edit menu... Level has been removed from the
Export data from Service Desk
Hi, We are currently running v9 build 9040. Please can you advise on what our options are if we wish to perform an export of ALL of our existing requests in our ServiceDesk installation, with the intention of moving to a new/alternative Help Desk system. E.g. What file types is it possible to export to? What fields is is possible/not possible to export? I've had a look on the forums for similar posts, and also in the Admin guide - but cant find anything relevant. Thanks.
ServiceDesk Plus 9039 Released
Dear Users, ServiceDesk Plus 9039 service pack which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9039 SDF-59065 : Custom Triggers is introduced to perform external actions, like JIRA integration and custom script execution, based on custom configurations. Example: Creating a JIRA Ticket, when a request is created SDF-56434 : Feature to mark dependencies among requests from request
Notification Issue
Dear team , I have problems with notifications . Opmanager not ever notice the problems through email . After many tests , I set notification profiles as attached images ( in this case for virtual machines ) . but even if I turn off the server , I do not ever get a notification . what's wrong?
PO# associate with assets is showing wrong
We have created contract from contract tab. After that trying to add assets on this contract. We have seen that the wrong PO# associate with assets.
Department used by which module
We have wrongly created the department and used that department also. Now we need to delete that department. during delete this department it shows "Department is being used by a module. Hence cannot delete it." . May i know at which module this department is used.
Next Page