"Site" field stuck as a mandatory field
On previous installations of SD+ that I have installed and searching through this forum, we have never been able to make the "Site" field mandatory. However, I have a new installation which has the site field as mandatory and we are unable to change this! This installation requires the users to complete where they are based (an additional field is being used for this as they cannot select a site) via the web form. Any help is appreciated? Thanks, Mike
Computer Icons in Desktop Central.
Good Morning, I am having an issue with the agent on two PC's, I believe I may have found the issue, but in order to proceed I will need to know what this icon means.... All of the other PC's have this icon but with a green monitor apposed to yellow. If some one could inform me to what this means it would be very much appreciated. Nick
No Desktop Central Integration Settings
I have both Desktop Central [Build No: 91002] and Service Desk [9.0 Build 9041] installed on the same server. I had to reinstall Service desk and now I do not see the Desktop Central integration icon or entry in Service Desk and cannot perform any integration within Service Desk. Any help on this would be great. Gabe
ServiceDesk Plus MSP - version 8.3 - Build - 8309 - Released
Dear User(s) We released SDP MSP - Hotfix Build 8309. Users who are in 8300 can download the service pack from here and upgrade to our latest build (8309). Other users refer the Migration path table available here and upgraded to our latest build 8309. You can also know the issues fixed and enhancements from our Read me . What's new in ServiceDesk Plus - MSP 8309? Enhancements MSPSDP-3539 : Option to hide request history tab from requesters through Self Portal Settings. MSPSDP-6893 : Option to
Connecting to install on server
Evening I know this may have been asked before but I don't know where to look for the answer. I have set up ADAudit Plus on a server and all is working well. The DCs have been found and started to report back. My question is this, can I connect to this instance via the server address from a client PC?
computer report last logged in
Morning Is there a report or a way of creating a report that allows us to see when a computer was last logged in? We have a lot of computers in our AD and want to tidy them up. Cheers Wayne
The event log file is corrupted - Error Code:5dc
Hi, we are getting error "The event log file is corrupted - Error Code:5dc " while fetching from Netapp filer, any idea. Thanks ..
business rules - action to change site
Hi There, I'm just going through the business rules and noticed that there isn't an action available to change the "Site" field on a ticket. Is there any chance we could get an action option to "Change site to"? Thanks Andrew
Announcing the latest release of Applications Manager v12.0
Hi there, The latest 12.0 version of Applications Manager, which includes extensive enhancements and additional features was released recently. Key highlights of version 12.0 Enhancements to Exchange Server monitor: With monitoring support for Mailbox & Database Statistics and Database Availability Groups, the upgraded version aids in better mailbox management and capacity planning. Read more Additional capabilities for MS SharePoint: Microsoft Office SharePoint Monitoring now supports
Servicedesk Solution broken in Firefox
We just upgraded SD to latest version. Instantly the Solution page stopped working with Firefox browser, more specifically when trying to type the solution in the text box. Meaning that you cannot type anything in the box. In Internet Explorer this works fine. We tried on another PC, same thing. Fix please? IE: Firefox:
After updating to Service Pack 1 (9102) times in the UI are shown in GMT
Hello I've updated my server to the new Service Pack 1, and subsequently, find that in the UI, the time is now listed in GMT rather than local time. Is anyone else experiencing this? Thanks Sam
How can i force upgrade version of software to targets? Desktop Central
Hi, I have installed Java versión 7.X in targets and i want deploy versión 8.X. Can i do this upgrade and force software upgrade? In this moment Desktop Central says "Not applicable". Is posible?
Adjust Query
Hi, How can the below query be edited to filter by contact? Thanks SSELECT wof.UDF_CHAR2 "Reporting Category",wo.WORKORDERID "Request ID",cd.CATEGORYNAME "Category",scd.NAME "Sub Category",icd.NAME "Category Item",wof.UDF_CHAR3 "Customer Email",wod.FULLDESCRIPTION "Description",rrs.RESOLUTION "Resolution",pd.PRIORITYNAME "Priority",lvd.LEVELNAME "Level",sla.SLANAME "SLA" FROM WorkOrder wo LEFT JOIN SLADefinition sla ON wo.SLAID=sla.SLAID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
cant start service afther Build 91002 upgrade
Hi, Im trying to update latest SP Build 91002 but after update I cant start service. Strange is that after update as you can see on pic it say "Uninstall completed" ?
track usage/billing by blocks of hours
Is it possible to track billing by blocks of hours rather than charge per hour or per request? We have customers that purchase blocks of support hours (10, 20, 30, etc) and I can't seem to find a way to tweak the current system to support this billing method. Thanks!
how to use e-mail id's to notify without enabling cc users notifications?
Hi, When i enter any mail adress to "e-mail ID's to notify" , it is not sending any notification. I wrote this to manage engine support team and got the answer that cc user notifications must be enabled for using this feature. We are a company with 700 users . When people sending an e-mail to helpdesk, they are putting a lot of people to cc, even adding department mail group adresses to cc. So we are not able to use cc notifications for not causing a lot of mail traffic. Are there any way to use
Summer Time
Dears, summer time was cancelled in Egypt. but service desk is still using the old timezone. we have downloaded the lateest tzupdater and ran it however timezone still not fixed appreciate your help to adjust the timezone even statically. thanks Regards, Tamer Mohamed
Lock password asset fields
Hello, Is there a feature that allow to capture confidential information for assets (additionalfield) and administrate who can view them by roles or any other way? This in order to capture passwords and only admins can view the content of those additional fields. Thanks in advance.
export templates and business rules
Hello, Within SDP we are developing/customising templates and business rules in our Development environment, and once checked/tested would like to export them and import into the Live. At present there doesn't seem to be a process for doing this. Can you advise if and when you are expecting to have this facility available? Many thanks
Error HDD server (win server 2012)
Hi I have a problem with a server ML310, which has 1 single disc that disconnected SAS hot and generated an error and the server is reset. Causing be reset says not find the hard drive, which I can do ?. thanks
Distribution Server updates
I have Updated to Service Pack 1 version 9 ( Build No:91002) and my Distribution Servers haven't updated to the current version. Is this correct?
Report Error - Unable to run any report
I am not able to run any reports in the system today, but I was able to run just fine last week. I get the following error: "Error while processing the request. Try Home Page" and this error occurs with every report. Please advise on what I should do to resolve this issue. Build number 7931
Password Sync Agent install on Domain Controller
Hi I want to make sure for below question. Client connect to Domain Controller A that is not Primary Domain Controller, password replication will take 15 minutes to replication from Domain Controller A to Primary Domain Controller. Which Domain Controller that should install Password Sync Agent in order to make all native password change (e.g.: password change via Ctrl+Alt+Del screen or password reset by admins in ADUC console) from Domain Controller A instantly update to ADselfservice plus server?
remote control- XSS error
While trying to intergrate bomgar with service desk plus , we get the following error which I believe is a java error XSS Vulnerability code detected in URL. Some script tags are detected in the values passed to this screen. This could be a Cross Side Scripting attack. So making this page as unavailable. [ Close ] === The command we try to have service desk plus run is C:\Progra~1\Bomgar\Representative\bomgar.blah.com\bomgar-rep.exe --run-script "action=start_pinned_client_session&search_string
ram speed and type
Hello, Is there a report with ram type and speed? Is There a query that extract me this data? Thank you
Admin users can't get webpage to come up.
SDP will not come up for admin users. Non-admin users the website comes up just fine. We are on version 9 build 9041 (upgraded 4-14-15) using MySQL. MS Updates applied to the server just after midnight on 4-24-15 and the server rebooted. After that is when this issue started. We restored the server to the backup from 4-23-15 (using Veeam to restore the virtual machine itself). The issue was still there (without the Microsoft updates). The server had not been rebooted since updating SDP on
MDM why can't I search "groups & devices" by S/N & IMEI?
It seems strange that under Inventory>Devices I can lookup devices by serial number and IMEI but I cannot do any changes in regards to the profile or group that the device is in. I can scan it, reset passwords etc but not change groups. When I try to find the same device under Manage>Groups & Devices to assign or change a grouping/profile then I do not have the option to search for device by S/N or IMEI (unique identifiers) Why is this? Currently if multiple devices were setup on the same email
Integration between Service Desk Plus & OpManager
Hi, I've the last version of Service Desk Plus and OpManager and i set up to integrate both tools. After set up all configuration, all the CI's that i have in OpManager appears on Service Desk Plus, but when any alarm is generated by OpManager it supposed to create new ticket and it doesn't work. Anyone can help me? Thanks, Alex
How to get Opmanager to pull Hardware details (ram, cpu) and "Service-Tag" from Dell servers.
Hi, Is there a way to get opmanager to find more specific hardware details about servers?(memory, cpu) Such as Service-Tag would also be great to have Opmanager pulling. Even Spiceworks does these things, and that is a freeware... Cheers!
Using API to create incident
I am trying to use API in order to create an incident within On-Demand Service Desk. I have created simple HTML with form element and a submit button. This is the attached file submit_form.txt and it works well. Incident is created with parameters specified in INPUT_DATA element - as it is described in On-Demand WIKI. That simple HTML does not offer returning a proper response to user, so one needs to use JavaScript and XMLHttpRequest. Attached file submit_js.txt is showing the same form, but this
User login
Show all times a user logged in. Trying to track a hacker. John Strongosky
Oracle Database password reset
I have setup a couple of oracle targets for the password manager. They seem to setup ok but when I try to change the password I get the error: ServerName.eiu.edu[Oracle Database] - Password does not meet Oracle database complexity requirements. Please try again. Our DBA pulled this from the logs: At 2:03:34 P.M. you got ora-00922 in the audit log for ALTER USER ORA-00922: missing or invalid option I can run the command in SQL Developer ALTER USER test_aballison IDENTIFIED BY "PASSWORD_HERE" and
Projects
I have been searching in projects and settings to see if there is a way for techs to create projects that will only allow certain people to see the project/and or the tasks inside of it. I can't seem to find anywhere to be able to do this.
Service Pack 1 - Upgrade to 90145
Hello! I did the upgrade to 90145 this evening (and said it was successful) but when I go into the web portal, it is telling me that I need to upgrade. When I go to the main screen, it shows that I am still at version 91002. Any ideas? Regards, Charles
need to move 20 PCs to a different OU within AD but having problem any help or tips?
need to move 20 PCs to a different OU within AD but having problem any help or tips? Tried to import using CSV but still it only picks one computer. Pls.. help Thanks, Zebib
Project Worklog Report per Technician
Howdy, I'm looking for a weekly report that I can run on SDP + PGSQL. I looking for a daily breakdown of worklogs per technician so I can see what work has been achieved this week. Accounts and tasks would be a bonus. Thanks Greg.
ADSSP - CPU at 25%
Hi there, ADSSP build 5206 running on server 2008 R2 (64-bit) At the moment, the service works without any issue. My concern is that at the moment, "java.exe *32 " running at a constant 25% CPU. The file located on the folder: C:\ManageEngine\ADSelfService Plus\jre\bin It happen a few times already and we just restarted the service every single time. I'm a bit concern that it might present an issue in the future.
Print a Request
Hey you guys, I wonder how I could print a request or just put it in a .pdf file. In other forum entries in here I read that it must be totally easy with clicking "action" -> "print" but I do not see this button as I open a request. Hope you can help.
After delete, cannot add, shows already deleted
Hi, I click unmange and delete the device (Cisco). I want to add it again, I noticed that the IP of device i was not delted. Okay, i turned off the nflow agent on device restarted the nflow service. Still Cisco IP appears on the selecttion of available device. Reinstall agent. Add Cisco, okay bind the device IP but on the main dashboard, Already deleted ? It also doesnt show onthe add interface and license management. How do I Re-Add the device upon deletion. Many Thanks
How to alert using conditional statements
I want an alert to check every 10 minutes if violation occurs, check again in 5 minutes and if violation is still present then alert by email
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