how do i find out my administrator password
how do i find out my administrator password
new installation
hello I have the problem with the installation. we bought the ServiceDeskPlus. On the server W2k12 R2 i have installed the ManageEngine ServiceDesk. For the DB i have configured the MSSQL, the test connection is ok, on SQLServer (SQL2012) the db servicedesk is created. but when i run the ManageEngine ServiceDesk the software remain locked in "Application Layer Started" For the test i have change the DB configuration in PostgreSQL and in thise mode the servicedesk is ok. Can you help me?
Worklog timestamps
Often our techs will need to go back and add the worklog. We see that the end time is populated by default. I'd like to be able to enter the start time and the amount of time worked, and have the completed time auto-calculated upon exiting the field. Presently we have to struggle with the following scenario: Let's say the end date is auto-populated to the present time (some time after the tech has finished their shift. (Ex. 2015-05-22 05:45). They go into the ticket and enter the started
work log displayed on individual task page
is there a way to have work logs be displayed on the same page as individual tasks? currently the work logs are all displaying on the same page as all of the tasks. we can hit the work log tab in the individual task but it would be nice to see the work log showing under the task to help indicate the status of the task and get a tech what still is required to be completed.
Dell warranty status failing on all machines
Anybody else having trouble with Dell Warranty statuses not being pulled automatically via service tag. Our installation of Desktop Central is new but it appears that our Dell machines are showing warranty as expired, the warranty date field is empty with a SCAN button. When clicked, no results.
DirSync enabled vs. Without DirSync
We're in the process of moving some users up to Office 365, currently only for Lync Online. Right now things are still in testing. During this process we are running DirSync to sync users between our local AD and Azure AD. I'm looking at updating our ADManager Plus User Creation Templates to ensure this happens as smoothly as possible, but I'm confused on exactly what the differences are between "Create in Office 365 (DirSync Enabled)" and "Created in Office 365 (Without DirSync)." Can someone provide
ServiceDesk Plus UI Revamp: Request Module
Hi, We are in the process of revamping ServiceDesk Plus and we begin with the 'Request' Module redesign. Here is the Demo . Its in HTML static with sample data and navigation links given for popups and inner sections that brings a kinda click-and-feel user experience. Comments, queries & suggestions are welcome.. What's New? List View Interface On-hover Action Menus Work on individual Requests right from Request List View. Edit, Close and Delete a Request. Add Work Logs & Resolution. Conversations
Additional fields limit in the ServiceCatalog
Hi We are receiving a message that said only 24 text additional fields could be added. There is a way to increase that limit? Thanks, Jose
Uplink Dependency
Hi, i use opmanager 11.500. I use API CLIENT, but i don't know why on uplink dependency after i put the device and save, on screen i see th ip address as on picture : Why i don't see the name and why i see that type of ip address with .1000000001 ?? Thl
OU fromCSV
My problem is that i want to set the OU of the user from CSV rather from template.
Setup a central audit log
Hi Would it be possible to send/extract/fetch the Audit log in AD Manager to a central log server. For example Splunk or EventLog Analyzer? Sure, you could use scheduled report feature and send an email. But that might not be the most effective solution. On the topic of Audit log, how long is it kept within AD Manager? Is it truncated at any time?
AD Delegation based on AD security group
Hello, I have setup a new Help Desk Role in ADManager however rather than having to manually add every help desk technician in our organization, I would like to just connect(ldap) this role to an AD security group instead. Is this possible? If so, could you please provide steps/documentation on how to action. Thank you,
Scheduled Report Editing
I'm using ADManager Plus. I'm able to create a scheduled report and it's functioning as it should. My issue is, when I go to edit the schedule report, nothing seems to happen. If I chose disable or delete, I get an immediate pop up asking OK or Cancel. When I click on Edit icon, nothing happens. Any help is appreciated. Thanks, Jane
ADManager 32-bit to 64-bit
I thought I posted this once, but can't see it anywhere. I installed the 32-bit version of ADManager Plus by accident, but need 64-bit due to 64-bit Azure AD Module. What is the process to upgrade? I found instructions for others, but they're slightly different.
Transferring reports between accounts
Is there any way to transfer custom reports between different accounts in ADManager? A coworker has set up custom reports that he can see when he is logged in. He would like to transfer them so that I would be able to see it when logged in with my account. Thanks
ADMP Report export to csv html and xlst fails
We ran an NTFS Permissions report for a large file server. The report took four hours to run and completed successfully with 122 AD permission groups in the report. When we try to export to csv, html, or xlst (we tried all three types), the export runs for about an hour then we receive a server connection error, which stops the process. We tried extending the timeout on ADMP, but the export still fails. All previous exports had no problems.
Rogue detection missing IP address
On my test machine after adding four of my switches via SNMP in Rogue - Discovered devices get listed but without IP addresses. But in SPM - Switches - Ports I do get IP addresses. I have tried restarting machine and service and waited for some time but it still does not show IP addresses in Discovered Devices...
Ubiquiti EdgeMax analyzer config issue
Hello all, I have netflow analyzer installed on a windows box trying to monitor a Ubiquiti Edgemax EdgeOS Lite router, Set recommended settings using the command line interface in the router ( Port 2055, setting the wan interface to monitor, and forwarding to the static IP of the monitoring computer, as well as the other recommended settings). The problem seems to be the netflow analyzer program installed on the computer, there are no matching devices to set in the device options, the program seems
Custom report for third party vulnerabilities
The existing report for vulnerable systems is inadequate, so I've turned to looking at custom reports in hopes it will be able to do what we need. This report needs to have only a few data fields. Ideally, this report needs to display the domain names, the software titles and versions, whether or not the machine is up to date, and the last time the domain name was scanned. Our previous solution was extremely archaic but we were able to create reports with a row at the top for software name and version
pass-through authentication for two domain
Hi I have a 2 domain in my local area network Configured authorization means the active directory If it possible to configure pass-through authentication for the two domains at the same time? If possible, how to do it? thanks
Requester information suggestion
Hello! We have SDP Ent 9018 installed, and now for some reasons I installed separate free Standart version build 9041. Imported users from Active Directory and tried to create some incidents. In our primary SDP, when entering part of user information (last name for example) in "Name" field (Requester details block), SDP will suggest some requesters matching this pattern, and by clicking on them we can automatically fill all other field. But it looks like this feature doesn't work in Standart SDP.
ADSelfService Plus 5.3 Build 5301
Hi, We are glad to announce the release of the latest build of ADSelfService Plus – 5301. This release introduces an option to encrypt and secure the keystore password and also fixes a lot of issues in the product. Enhancements: Option to set the keystore password, which will be encrypted for heightened security, directly using the product UI. Issues Fixed: Issue in automatically enrolling users using external data source when ‘Overwrite enrollment data’ option is enabled. Issue in syncing Oracle
DELETE MULTIPLE CONFIGURATIONS
I woulld like to delete multiple old configurations, instead of one at a time. Jamie
new installation
hello i have the problem with the new installation we have buy the licenze for ManageEngine ServiceDesk i have installed ManageEngine ServiceDesk on server with Windows2k12 R2 i have settings the DB on MSSQL (2012), the test connection is ok. On SQLSERVER the DC is created when i run (run as Administrator) the ManageEngine ServiceDesk stopped in Application Layer Starded and the sw not run. Please help me. thanks
Calender Sync with office365 / Zoho calender
Hello, I have sync my Zoho calender with my office 365 calender. I accpect this will be also sync with SDP on Demand calender / task list. Thanks for you support in advance
requester is a company instead of a person
Currently is a request email coming in SDP on Demand is creating a new requester. This actually not fit to our organization setup. We setup requester as a company and not as a person. Several person can open a request which belongs to the same company. Here are my questions: 1. I need an easy way to allocate incoming email request to a company. 2. As a requester is a company I need the possibility to assign more persons / email addresses to the requester. Is there any solution or workaround?
Manage License Problem
Hi I´ve just recently started with my ServiceDesk Plus - On Demand setup. Seems like a great cloud solution. I have one issue wich i can´t seem to resolve, it seems like a problem with the Product. Whenever i try to Manage my license I go to the "Subscription Manager". Within the manage license page, I choose the option i would like to purchase. Now, it doesn´t really matter what option i choose to upgrade to, I´m just left with a small Square saying "Purchase Details" with no other text or option.
This installer package could not be opened.
Hi, I get this error when I try to install the Desktop Central Agent on a users machine. See the attached image for the error message. The installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package. I looked at the Windows website with no solutions, but the message code is: ERROR_INSTALL_PACKAGE_OPEN_FAILED 1619 (0x653). Any help would be greatly appreciated. This
Is there any way to monitor if the windows schedule task is running on Win 2003 OS from Op Manger
We would like to monitor windows Schedule task if it is running on Win 2003 OS. Please advise if this can be monitored from Op Manger tool.
SupportCenter Plus - Delete backup file
Hi We have schedule full backup every week and causing disk full. Is it safe to delete the oldest backup files like for 2014? So in the even of SCP failure or corrupted, I can use the latest backup file? Or we need all of them for restoration? Thanks
SD don't starting after server reboot
Afrer server reboot ME ServiceDesk service starting and immediately stopping. In logs there is message about "Mon May 18 18:16:11 NOVT 2015 : percentage 89" and after just "Mon May 18 18:16:17 NOVT 2015 : requestScheme is http " message repeats. When I've tried to copy database to new SD installation - same messages in logs and service don't starting.
Solutions sub topic.
Hello, I want to add more information in the pull down list topic on pic "onderwerp" can anyone tell me where i can add some tekst. thanks
Show Users Their Number in the Queue
Hello, Is there a way to show a user how many tickets are ahead of them and to update them as tickets close in service desk plus? -Al
Desktop Central RoadMap
Where is Desktop Central RoadMap ?? http://odarchuk.com
SHA2 issues with ServiceDesk (constant timeouts)
Hello, I am wondering if there is anyone out there that are having issues with ServiceDesk Plus version 9.0 Build 9042 since upgrading server certs to SHA2? I am currently experience time out issues which are severely impacting drop down menu's and my ability to effective use the Admin tab. Thank you, Vicky
Agent Install XP
Hi, I'm having issues installing the desktop agent on windows XP machines. Every time I attempt to push the install through desktop central it returns an error "Unable to get the agent status. Operation timed out." If I try to install the agent locally on the machine I get an error 1603. I know on previous releases of dekstop central it has been a known issue installing on XP, however im running the latest build of desktop central. (build details below). Desktop Central Component Version Details
Custom Password Reset Page
I am trying to customize the verbage on the password reset page. I entered basic HTML code and saved the file but I get everything displayed including my HTML tags. What am I missing? Also I have noticed that the data is displayed differently when the user logs into the application to reset their password versus when they simply click the reset password button and answer the security questions. Why is that?
Customizing the Password Reset Page
I am trying to add custom verbage to the password reset page. I have modified the html document and entered some pretty basic html commands. However, all content is displayed, inlcuding my html tags. What am I missing? Also the format which the text is displayed is different when someone signs in to reset their password versus when someone just clicks the reset password and answers the security questsions. Why is this?
ANONYMOUS LOGON
I am seeing a fair number of entries marked as "ANONYMOUS LOGON" under "Computer Account Modified" on the "Caller User Name" field. These appear to come from a number of machines that I recognise and some that I don't - they seem to be linked to built in accounts, for example COMPUTER1$. Why is anonymous access most likely to be getting reported so frequently when linked to built in accounts?
File Share reports
Dear team, I have to make some reports on the composition of the share , a snapshot of each share For example , suppose you have sharing " marketing " ( H : \ Marketing ) for sharing this , I have to make a complete list of all the content , in this way : total number of folders , file size , file type , date of creation / editing , etc. . this is possible and how ? thanks
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