No data is available For CPU Utilization through Monitors>Windows>ServerName>Overview
The Datas seems to be collected because when I pass through Monitors>Windows>ServerName>CPU> CPU Utilization by CPU Cores the today's and history data are shown Could you please let me know how to solve this issue ? Thanks for your help. Best regards. Daangel
'Last Update Time' not updating on requester/technician as expected
Hi We are running Service Desk Plus v9 build 9040. The 'Last Update Time' field is not updating reliably, especially when emailing updates from outside of Service desk To update a requester on an issue, this morning I: - replied to an existing email chain, keeping the Issue ID tag ##nnn## in the subject - the email sent, and the reply has been added to the list in the ticket - but the 'Last Update Time' field on the main Requests page still shows as yesterday. Note - we are currently having to email
NetFlow v.9 on Catalyst 6500
Hi, we're trying to get NetFlow v.9 data from a Catalyst 6500 to our NetFlow Analyser Pro Vesion 7.5 Build 7600. It comes up with the correct Interface and all the values are too low. For example if I run sh interface gi1/2 I can see that it has a mean value of about 1,5Mb the last 5 minutes, but in he Analyzer it has never went over 6Kb today and it's laying pretty stable on about 4Kb. Should be nice if somone could give us some pointers!
ADSelfService Plus 5.2 Build 5207
Hi, We are glad to announce that ADSelfService Plus has received a major security overhaul in its latest release. The new build – 5207 – updates the Java RunTime Environment package used in the product to version 7. Also, there are a lot of other enhancements particularly to the self-update layout. Enhancements: Now you can easily migrate product data from your existing database to another (except to MySql). Java RunTime Environment used in the product has been updated to version 7. Support for TLS
Create your own security questions
Is it possible to create your own security questions as opposed to using the canned ones?
Changing the Web server port
If i change the sdp port from 8080 to 80, Do i have to change the agents to since they configured on 8080 and How can i change the port of agents already installed on all the machines.
Users see Not-Auth in their request's "Assigned To" field.
I just recently updated to 8004 and was made aware of this issue. It seem technicians can see who their requests are assigned to, but requesters cannot. They get "Not-Auth" in the "Assigned To" field when they view all of their pending requests. I don't use sites or departments, as we don't have an enormous deployment. Is that why they are not authorized to see who their own requests are assigned to?
Enrollment emails
I can see enrollment notifications going out in notification log that do not show up in the enrollment notification options to disable or change so I cannot update the wording of them.
Secure Windows Authentication
Is there currently a form secure windows authentication, such as LDAPS? Also if so how do we enable this feature of OpManager.
mysql problems installing ServiceDesk Plus on CentOS7
I have tried installing on CentOS7 64-bit with and without mysql installed, I cannot get servicedesk started. 1. Instructions indicate mysql is installed with ManageEngine_ ServiceDesk_Plus_64bit.bin but there is no mysql folder as indicated on the install guide. 2. if I install mysql first, I get the following error when starting Servicedesk as mysql is not in the ServiceDesk folder. Cannot run program "/root/ManageEngine/ServiceDesk/mysql//bin/mysqladmin": java.io.IOException: error=2, No such
Technician Login count exceeds the license - in Standard Edition
Hello I'm using the free standard version 9 (Build 9041). The free version should normally allow me to add unlimited technician as per the mangeengine website(see printscreen below) but I'm getting the error "Technician Login count exceeds the license" when choosing the option "Enable login for this technician" as per printscreen below Choosing the "Enable login for this technician" gives me error "Technician Login count exceeds the license" Please advise why I'm getting this error.
Requests outside contract
Is it possible for a specific Account to exclude some requests from contract billing? Let me give an example. There is an account which has a contract only for server support but we also support users. So, we need the use a prepaid contract for server support requests but to charge per request for user Support incidents. Furthermore, we have accounts with two different support contracts. One of networking issues and one for systems issues. Is it possible to assign 2 different contracts to an account
Backup SDP+ Without Stopping the Service
Sometimes during the day, we need to take a backup for any business related purpose, same time we don't want to disturb the users day to day activities . can I take a full system backup using backUpData.bat without stopping the service? will it affect the users who are using SDP+ during this backup process? Many Thanks Mmahmoud
UPS Status values are not updated.
UPS status dial values are not updated in custom snapshot page like UPS runtime, Power Status and Battery Health. Please help me to resolve this issue.
Creating a request - select requester from site
Is there a possibility that instead of using the requester as the starting point for getting the specific details of a request/ticket, we can first select the site, and then have a selection of requesters from that site? It would make the workflow much smoother.
Can't get AD structure, when I try to scan windows domain.
When I try to scan a windows domain, I get a error message: Unknown username or wrong password given to enumerate the Workstations in the Domain. I have configured a use account, that is domain admin, and it seems to happen no matter what user I use. (For some domains it works, but not for all).
User survey: SSL mismatch on auto generated link
Hi, Having some issues with the auto generated link for the user survey. When you open the link that is sent out when a call is closed you get an SSL mismatch that prevents you from opening the page without proceeding past the error message (Our users are technically unskilled and are afraid to press through any error messages such as this). The link opens fine if you change it to HTTP however there seems to be no means of changing the auto generated link. Has anyone come across this issue before?
Java 7 update 67 deploy to many Win7 machines Custom Reg & JCP settings needed
Need to deploy Java 7u67 to many Win7 machines, it's old Java yes, but, it is the only one that functions correctly with the many multiple external java based applications our clients access. I know Desktop Central can deploy Java 7u67 with no problem, however I need to make multiple settings changes within Java Control Panel and the Registry as well. Are there any scripts available to assist in this deployment? Many thanks in advance, D.
Month end report required
Hey all, Would really like to know how to create a report like the image below. Can not figure out how to get new columns and grouping done under the matrix which I think was suggested on something similiar. The has to be work out for the full month 01 to -30/31 Many thanks in advance
Missing 'On Hold' Status Option
Hello, We are having an issue where some of our technicians cannot view or select the 'On hold' status when logging or editing a request. This happens whether using Chrome or IE, and it has been tested with the cache cleared. This is the case for some, but not all of our technicians. The issues started with one or two technicians, then over the course of a few weeks it is now the majority. We are on build 9039, but this has been happening prior to our last couple of upgrades. Any suggestions would
Request Acknowledgment
I'm looking for a way to have the technician acknowledge the request when they pick it up. I don't want to automatically send the acknowledgment for each ticket but instead have the technician send the acknowledgment. So here's the flow I would like: Ticket created in SD+ > Team Lead assigns to technician > Tech decides to send acknowledgment > Button pressed > Email automatically sent to requestor. Has anyone found a way to create something like this? Nathan
How far does the functionality reach?
In our environment, we are currently testing the password reset/unlock part of Self Service. We have in place a Citrix environment, and a couple dozen WYSE terminals that connect in to Citrix, as well as desktops and those using Citrix Receiver. Can you please tell me if it's possible for me to integrate self service into my Citrix/WYSE environment? At the moment, when they power on the WYSE terminal, they login to the terminal using their username/password/domain combo and it automatically fires
Google ADMIN SDK API expired
As of 4/20/15 Google Apps ended support for the ADMIN SDK. Passwords are no longer syncing between AD and Google Apps. Is there a patch to resolve this issue?
Data Dictionary
Is there a data dictionary available to poll the database directly to build our own reports/dashboards? Omar Edwards
Opmanager 11100 and GSM Modem Ubuntu Server 12.04 x64 (Solution found)!!!
Hi! I just install Opmanager 64 bit on Ubuntu Server 12.04 x64. Next, I connect serial (with com port) GSM modem iRZ MC52iT http://www.radiofid.ru/ru/products/wireless/by-type/gsm-modems/56-gsm-modems/456-gsm-irz-mc52it-rs-232-gprs-class-8-class-10.html (analog for Cinteron MC52iT) to host with Opmanager. Go to http://localhost and follow to Admin -> SMS Server Settings. When i click this link (SMS Server Settings) Opmanager fall down with this message: RXTX Warning: Removing stale lock file. /var/lock/LCK..ttyS0
Impersonate as admin
My understanding is I can have any user configured as a technician in AD Manager Plus and I don't have to give them any specific permissions in AD if I have 'impersonate as admin' ticked. Is that correct? So - if a technician creates a new user the security log (on the domain controller) will show that new user as being created by the account configured in 'domain settings'. Is that correct? So finally; in AD Manager Plus would the audit reports show me which helpdesk technician actually created
Custom Monitor Graphs
Hi, I have managed to add custom monitor for my custom device (environmental sensor) and added the correct OID's- In the test page I can see all performance monitors are working/functional and receiving values. But I would like to see a graph of the data, like the CPU, I/O graphs on the server pages. How can it be done ?
Link between Projects and Incidents
Hi all, We would like to keep track of communication and incidents that occur during a project and I was wondering if its possible to link Incidents to Projects. We would also like to automatically store all relative correspondence inside a project's properties just like it happens in a regular incident. Thank you
Incorrect reply or forward
Hi, Using service desk plus 9038, my users send requests to me only through email, and read my response ticket again via email . in a ticket where there are more answers , for example Mark on 03/11/2015 18:29 Mark on 03/11/2015 18:45 if I answer the last email , I always see the date of the initial ticket . I have the tickets older than 6 months if I answered now the date in the text of the email is always that of the creation of the ticket. all this happens even when forwarding . my reply template
Is ServiceDesk MSP supported on Windows Server 2012?
I could not see Windows Server 2012 listed as a supported OS in the Admin guide.
Export Archived Requests
Hello, We're using the on-demand version of Manage Engine and we have some broken sites and departments that we can't delete. We have since identified these cannot be deleted due to the fact they're linked to old archived requests. The only way for us to clean-up the sites and departments is to delete the archived requests. We don't want to loose the requests though as they are required for auditing purposes. Is there a way the archived requests can be exported to a separate database so we can delete
How to send an email
Hi, What is best practice on how to send an email as a request? Best regards Chris
sql analysis service
I have SupportCenter Plus installed with a SQL DB. I would like to use SQL Analysis Services to create a cube from the data. Is this possible? Can I get a database table layout?
Issue with auto site association when setting up support group email id
Hello, I have an issue with SDP MSP related to automatically setting some key fields values. I have created multiple support groups and for each I designated unique Group email ID which is an alias of email account used to fetch the email messages. The goal is to automatically set the WO's Support Group. Along to this, I enabled auto-assign technicians in order to assign techs according to their Support Groups. At the same time, I have multiple accounts with respective site(s), and for each account,
Purchase Order: Automatic Ordering
In the Purchase Order module, we would like the ability to automatically Order the PO when the PO status is changed to "Approved". The PO status is currently automatically changed to "Approved" when all approval requests are approved. I'd envision this workflow: User creates PO. During PO creation process, 2 new fields would be included on the PO creation screen. Field 1: Checkbox - Label: "Check this box to have the system automatically Order the PO when PO status is set to "Approved" Field 2:
Can i run a query for list of technicians and their respective group on the service desk plus?
Can i run a query for list of technicians and their respective group on the service desk plus?
Sort template
Hi. Please help me, I need sort template in catalog. How do this? Catalog: -Printer problem -Program error -Application error -Install adobe When i edit temlate -Applicetion error, this template change position and may stay №1 or №2 or № 5 How i fix in at №4.
Requester Notification from support group
Can Manage Engine develop to ability to have the requester acknowledgement of ticket creation from multiple/different support groups. We would like to identify in the notification the support group it has been assigned to (based on the email address it was sent to for the support group) to be different for each support group. Currently having multiple "teams" work in one instance makes the notification very generic rather than a personal dedicated response relevant to the request being logged
Reminder email after user changes password
Good afternoon, when a user in our environment changes their password, they have to log-off/on to their computer in order for all their passwords to synchronize. Many users forget to do this and it generates many Helpdesk calls. I would like to set up an email notification to be sent to a user after they change their password that they must log off/on. The notification would need to be sent to the email associated with the userid that was changed, which comes to my next question, is there a way
Project Status Reporting
Hi Has anyone created any reports out of the project model that could be used to give to management on a weekly basis as a project status update report.
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