Discovering Service Desk - is it possible to handle maintenance plan with an automatic reschedule of a ticket
Hello everyone,
The context: i'm looking for a new helpdesk ticket system where i work in an hospital, i'm also looking to integrate the "biomedical" team in it since the frontier between medical machine and IT is becoming thiner so i have interest to share documentation and asset with them.
So i had a question from the manager of the biomedical team when i showed him the service desk possibilities, he find it great but there's one thing missing for him, he had to have maintenance plan for every medical device that have to be repeated all the time, so he would like to have a feature like: "When closing a certain type of ticket (maintenance one), a new one will be created automatically and reschedule a predifined time later (a week, a month, etc...)
Do you think it's possible in Service Desk?
regards
The context: i'm looking for a new helpdesk ticket system where i work in an hospital, i'm also looking to integrate the "biomedical" team in it since the frontier between medical machine and IT is becoming thiner so i have interest to share documentation and asset with them.
So i had a question from the manager of the biomedical team when i showed him the service desk possibilities, he find it great but there's one thing missing for him, he had to have maintenance plan for every medical device that have to be repeated all the time, so he would like to have a feature like: "When closing a certain type of ticket (maintenance one), a new one will be created automatically and reschedule a predifined time later (a week, a month, etc...)
Do you think it's possible in Service Desk?
regards