API use sample ?
Hi Nobody would have an example of using the built- in API Netflow ? I am search to access at one device into "Inventory" and display Trafic/Interface/Application/Echanges into my intranet portal. regards Olivier
Software Repository & Patch Store Location's are not Accessible
Just upgraded to build 91003. When logging in to DS the following error appears 'Software Repository & Patch Store Location's are not Accessible'. The DS machine does have access to these locations shared on a server. I just tested patches do download to the Patch Store. Reading an earlier post 'Error Patchstore Build No:91002' the 'DesktopCentral_Server\conf\websettings.conf' does have the correct locations for the swrepository.loc and store.loc. Not sure why this error is appearing.
Add new field - Full text?
I need the ability to add new fields bigger than the "multi-line" field. I'd like to be able to add full text fields, as the "multi-line" field type is too small for what we need.
Users still in AD
I used the delete tool in ADManager Plus, but the users are still active in AD. Is there something I'm missing? I ran a report of inactive users and deleted those I wanted to remove. Thanks! Tara
How-to uninstall a software with Desktop Central
Dear all, Do you know how-to uninstall a software from Desktop Central if that one has not been deployed by Desktop Central ? Let's say for example that software has been installed before we implemented DC - how can I remove it ? Thanks for your help
The Password Manager Pro service terminated with service-specific error %%-1
Anyone encoutered this error? The Password Manager Pro service terminated with service-specific error %%-1 PMP won't start now. i'm not sure what triggered this.
Managing shared Windows AD accounts across resources
Hi, We purchased PMP as a password vault; it's not currently accessible in the same domain where our servers reside. There is no current need for PMP to manage the resetting of passwords directly at this time although we plan to move to this model at some point in the future. At present, we just need a secure way to store, view and manage passwords. We're having a difficult time trying to structure our system in a way where we can effectively manage our AD accounts. The scenario below: 1. we
Arranging Resource Groups
I have started loading PC's into PMP for my company. I need to rename the initial level in the "Home" tree. It has my user name and then starts the Structure I was working on, which copies the Active Directory structure. How can I rename or remove the top level that says "USER's NAME" Group? Thanks
Recovering PMP Primary after HA Failover
We have PMP running on Linux in HA configuration using Postgres databases. If we have a failure on the primary server, the secondary is available for us to continue access existing resources, but how do we recover the database on the primary? Is restoration of the database backup our only option, or can the secondary re-sync all data back to the primary?
ManageEngine Desktop Central : May - 2015 - Patch Tuesday update
Good day folks. Quick update on the May , 2015 Patch Tuesday. New Security Bulletins Cumulative Security Update for Internet Explorer (3049563) - Supported. Vulnerabilities in Microsoft Font Drivers Could Allow Remote Code Execution (3057110) - Supported. Vulnerability in Windows Journal Could Allow Remote Code Execution (3046002) - Supported. Vulnerabilities in Microsoft Office Could Allow Remote Code Execution (3057181) - Supported. Vulnerabilities in Microsoft SharePoint Server Could Allow Remote
email notification for ticket assigned to a specific person
I have a group of people in our helpdesk ticketing system. We all receive an email when a ticket is generated, but we do not have a way to receive an email when one of us picks it up from the system or if the ticket is assigned to someone. If this is not too much, could you guys implement this feature in the system?
when install servicedesk release 9043 , Add resource in service catalog has scroll bar view?
Hi All, yesterday i installed new 9043 release , But I had some not understanding view problem! Add resource question? "drop down list" , had bad view because there are scroll bar inside it
Search not return any results
Search not return any results. Hi. I need a help with a problem with the search of requests on SupportCenter Plus. When i try do the search, neither one register is returned. I executed the file indexdata.bat, but i received a error message following: Microsoft Windows [Version 6.3.9600] (c) 2013 Microsoft Corporation. All rights reserved. C:\Windows\system32>cd \ManageEngine C:\ManageEngine>cd SupportCenter C:\ManageEngine\SupportCenter>cd bin C:\ManageEngine\SupportCenter\bin>indexdata.bat request
Waiting over 24 hours for moderator approval...?!
My post "Report on open requests by age" has been awaiting moderator approval for over 24 hours. What gives? This is not a difficult, complex, or otherwise controversial posting that shouldn't require more than 15 seconds to determine that the post is legitimate and not in need of censorship. The insistence on moderating all posts (if only those made by new users) is reasonable, but not when there is clearly no regular and timely effort being made to approve new posts. I can understand waiting a
Exporting requests to new SD instance
We are splitting our current ServiceDesk instance into two separate instances. We need to export requests for specific groups along with the attachments, conversations and notes and import these into the new instance. Please advise how we can do this.
REST API KEY
Hi, We have been developing a Outlook Add-in called V-Technician that allows a technician to work with his requests and more from with in Outlook. we have add some feature requests to also connect to OpManager for companies that are using both Service Desk Plus and OpManager, So basically the what we have been asked to do and have already done is allow the Technician to view active alarms and clear,delete,Acknowlage and Unacknowledged the alarms. NOW FINALLY FOR THE QUESTIONS :) Is it not possible
NFA Licensing Questions
Hello NetFlow Community! Can anyone confirm: - If a single interface license is free'd up if it is set to 'unmanaged' in NFA? - Does NFA behave any differently if an interface has been set to 'unmanaged' and NetFlow is still enabled on it? - If it's possible to monitor the ingress/egress traffic on a switch/router where 2 interfaces exist, but only 1 is set to 'managed'? - If NFA interface licenses have to be purchased for Cisco routers/switches considering that NetFlow is a proprietary network
Netflow ANalyzer 9 Performance
Hello, Today in the company where I work we are monitoring 79 interfaces with NA 9. But it takes a long time to load all graphs, it takes a long time even to access the web interface of NA 9. I have access to the server running Netflow, I wonder if there are some first steps to check performance, see CPU usage, RAM, porcesses and so on. Thanks in advance.
Weblogic Monitor - JDBC connections
Hello, I have created a Monitor on AppManager(rel 11) for an Admin Weblogic 11g Server. I have also copied the jar file under the required path that AppManager is running. What additional steps should i follow in order to monitor JDBCs? Currently i cannot see any information under Connection Pool Section: "No Database Connection Pools are present in this server."
LDAP Contfiguration and Login
Hello, I have LDAP configured and when I save it says "SUCCESS: Domain Controller saved successfully. Connection check with the LDAP server successful." However when I try to login with my LDAP account it says 'Username or Password incorrect.' I can login with the Local Administrator account, just not LDAP. I verified the LDAP attributes with LDAP Admin 1.6 (http://www.ldapadmin.org). I've tried both with and without the single quotes. Nothing seems to work. LDAP server is Oracle Enterprise 10g
ADD REQUEST using REST API (for custom template) in ServiceDesk
A custom template is created from the ServiceDesk console. Now I'm trying to add request using REST API for this template. But every time, instead of the custom template the default template gets selected. Does any one have an example of using API with custom template? The XML I'm using to add request - <?xml version="1.0" encoding="utf-8" ?> <Operation> <Details> <Category>Some Category</Category> <Name>Some Name</Name> <CustomeTag01></CustomeTag01> <CustomeTag02></CustomeTag02>
Reports: Showing which guest is connected to what host.
Hi. I am trying to generate a report of servers. I figured out the generation part but here is the rub, I have a bunch of virtual systems. I want the report to show which guests are associated with what host. I can see each of the guests associated with a host when I look at the servers, but for the life of me can't figure out how to make this happen. Any help you can give would be appreciated.
Custom Field update
Can I update the custom field directly with SQL? Are there any supported script samples of such? I'd like to link some custom fields to other DB's.
How to screen pop a list of faults for a user/site
Hi I want to know how to pass a set of search criteria to SDP via an interactive URL. This way, when a call arrives with my helpdesk team, the phone client an open a new browser tab and pass the caller name or the site name as part of the URL, so that SDP will show the list of the open jobs for that user/site. Eg. http://servicdeskplus:8080/WOListView.do?site=headoffice Im trying to do this as a workaround to the fact that SDP still doesnt have CTI!!! Cheers Dave
Where is 'Conversation(s) Yet To Respond Count'? (update 9040)
Hi team, I just installed the latest update version 9043, and checking the new features, can't find where is this: SDF-59095 : Conversation(s) Yet To Respond Count will be shown to technicians in Request List View Thank you, Reyna
Spanish traslation for Job Title
Hi, We want to change the requester field Job Title for Country (we import requesters from Active Directory) but when we try to change the Spanish traslation from Admin menu, we only change in some places in SDP (Requesters list, AD Import, ...) but it does not change in Requester Details when opening a request. It works fine for English traslation. Thanks in advance, Aritz,
DTC activity logging
I am trying to find logs of DTC admin/user activity. Specifically who would have removed a box from DTC. i find all sorts of reports for installed hosts but cant seem to find activity logs for changes made in DTC. Where is this information located?
When are new patches available?
MS releases new patches on the second Tuesday of every month. We would like to set up our patch schedule as quickly as these patches are available in DTC. However, we updated our patch database repeatedly yesterday and did not see any new patches available. This morning we do see patches released on May 12. We just need an exact time table so we can configure our Database update and patch scheduling accordingly. Thank you.
Vcenter virtual appliance
I have vcenter virtual appliance and i put the Vmware credentials " local vcenter admin and user admin from domain and also admin on vcenter", the problem is, when I try to make OpManager discover the VCenter, its fail and put it on the unknown category. I Appreciate any help. Thanks.
Unable to Disable Default Request Templates
I've installed the latest updates to SDP and now the default request templates are showing, even though they are turned off in the Admin. Any thoughts?
WARNING :Site cannot be deleted as it is being used by a module
I have several sites i want to delete but i get the following error: WARNING :Site cannot be deleted as it is being used by a module' what can i do to delete and it assign it to a different site?
Dashboard: Request Summary filtering by groups
Dear ME team, I am about the feature request to make filtering by support groups for request summary on dashboard. This feature is important for realtime monitoring but absolutely useless, when you have different support teams - all managers see average statistical values as for Legal and IT departments. There is 4 SDF on roadmap since a long time (the first one was 34264) but it still unattended...
Requester Reply Template
Is there a way to modify the reply template that is given to the requester when they attempt to reply in an incident within the web browser? I know how to do this for the technician but am not seeing this anywhere for the requesters. Thanks.
Scanning Domain
Hello, After I Scann my domain it only show the name of the machine, but do not bring any information about the computer. I,m using the cloud version of Service Desk. What could be the problem?
Template Categories
Hi how to hide the menu "Template Categories" in menu "Requests Catalog", to display only the templates queries without templates categories? thanks
cannot update from 91002 to 91030
get a ppm not compatible with product error when trying to apply the service pack.
Service Catalog is there anyway to easily replace one approver with another
Hi We have a lot of service catalog services approved by the same person. Is there any way to replace this person with another approver without going through each individual service item?
Full haddware inventory report
Dear, I have routers with interface modules. But in hardware inventory report I don't see serial numbers of modules only device. Is there any way to get full hardware inventory report including all modules. Thanks
Send mail authentication failed
We have entered our incoming and outgoing mail settings but i keep getting an error message "Send mail authentication failed". The username and password details are correct and i am trying to use SMTP (port 25) exactly the same as we use for our email client. Any suggestions?
Apple App Crashes When Trying to Select Category on Ticket Creation
When we try to create a new request on the Apple App (ServiceDesk Plus OnDemand version 4.3.3) the program crashes and closes after you try to select a Category for the ticket. I have tried it on multiple iPhones and also on the iPad and get the same result.
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