I want to know how to pass a set of search criteria to SDP via an interactive URL.

This way, when a call arrives with my helpdesk team, the phone client an open a new browser tab and pass the caller  name or the site name as part of the URL, so that SDP will show the list of the open jobs for that user/site.

Eg.   http://servicdeskplus:8080/WOListView.do?site=headoffice

Im trying to do this as a workaround to the fact that SDP still doesnt have CTI!!!

Cheers

Dave