Search not return any results
Search not return any results.
Hi. I need a help with a problem with the search of requests on SupportCenter Plus.
When i try do the search, neither one register is returned.
I executed the file indexdata.bat, but i received a error message following:
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Windows\system32>cd \ManageEngine
C:\ManageEngine>cd SupportCenter
C:\ManageEngine\SupportCenter>cd bin
C:\ManageEngine\SupportCenter\bin>indexdata.bat request 2015
This script will index the data for quick and effective searching. This script
may take anywhere between 15 mins to 2 hours to complete based on the amount of
data.
Approx Statistics : 1 GB of data : 20 mins , 6 GB of data : 2 hrs
More info indexData.bat --help
Continue [y/n]>y
Can't start server: Bind on TCP/IP port: Invalid argument
150514 8:16:49 [ERROR] Do you already have another mysqld server running on por
t: 33356 ?
150514 8:16:49 [ERROR] Aborting
150514 8:16:49 [Note] ..\mysql\bin\mysqld-nt: Shutdown complete
May 14, 2015 8:16:50 AM com.adventnet.updatemgr.util.ConfUtils changeDocType
INFO: Entering changeDocType
May 14, 2015 8:16:50 AM com.adventnet.updatemgr.util.ConfUtils changeDocType
INFO: publicChanged :: false
May 14, 2015 8:16:50 AM com.adventnet.updatemgr.util.ConfUtils changeDocType
INFO: Does not contain SYSTEM in the line
May 14, 2015 8:16:50 AM com.adventnet.updatemgr.util.ConfUtils changeDocType
INFO: written the file :: [server\default\conf\datasource-configuration.xml_tmp]
May 14, 2015 8:16:50 AM com.adventnet.updatemgr.util.ConfUtils changeDocType
INFO: Finally publicChanged :: false
May 14, 2015 8:16:50 AM com.adventnet.updatemgr.util.ConfUtils changeDocType
INFO: public ID not there in datasource-configuration.xml
May 14, 2015 8:16:50 AM com.adventnet.updatemgr.util.ConfUtils changeDocType
INFO: Exiting changeDocType
May 14, 2015 8:16:51 AM com.adventnet.updatemgr.util.ConfUtils parseXMLAndInstan
tiateDB
INFO: extractLocation : file:/C:/ManageEngine/SupportCenter/applications/extract
ed/
May 14, 2015 8:16:51 AM com.adventnet.updatemgr.util.ConfUtils parseXMLAndInstan
tiateDB
INFO: startDBServer :: [true]
May 14, 2015 8:16:51 AM com.adventnet.updatemgr.util.ConfUtils parseXMLAndInstan
tiateDB
INFO: jndiName :: [MSSQLDS]
May 14, 2015 8:16:51 AM com.adventnet.updatemgr.util.ConfUtils parseXMLAndInstan
tiateDB
INFO: setdbhomearg set in mappings.xml :: [null]
May 14, 2015 8:16:51 AM com.adventnet.updatemgr.util.ConfUtils parseXMLAndInstan
tiateDB
INFO: Final setdbhomearg :: [false]
May 14, 2015 8:16:51 AM com.adventnet.updatemgr.util.ConfUtils parseXMLAndInstan
tiateDB
INFO: properties sent to adapter initialization :: {jndiname=MSSQLDS, name=mssql
, setdbhomearg=false, sqlgenerator=com.adventnet.db.adapter.mssql.MssqlSQLGenera
tor}
May 14, 2015 8:16:51 AM com.adventnet.updatemgr.util.ConfUtils parseXMLAndInstan
tiateDB
INFO: db.home :: [null] finally
May 14, 2015 8:16:52 AM com.adventnet.updatemgr.util.ConfUtils initDataAccess
INFO: connectionProperties :: [null]
May 14, 2015 8:16:52 AM com.adventnet.updatemgr.util.ConfUtils initDataAccess
INFO: url :: [jdbc:jtds:sqlserver://localhost:1433;DatabaseName=supportcenter;Td
s=8.0;PrepareSql=3;XaEmulation=false;]
Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.mssql.Ms
sqlSQLGenerator javax.naming.NoInitialContextException: Need to specify class na
me in environment or system property, or as an applet parameter, or in an applic
ation resource file: java.naming.factory.initial
May 14, 2015 8:16:52 AM com.adventnet.db.adapter.Jdbc20DBAdapter setUpDB
SEVERE: Start DBServer operation is not supported
May 14, 2015 8:16:53 AM com.adventnet.persistence.SchemaBrowserUtil loadAllModul
eDD
INFO: loadAllModuleDD :: loaded the DD for the module :: MetaPersistence
May 14, 2015 8:16:54 AM com.adventnet.persistence.SchemaBrowserUtil loadAllModul
eDD
INFO: loadAllModuleDD :: loaded the DD for the module :: MetaPersistence
May 14, 2015 8:17:12 AM com.adventnet.persistence.SchemaBrowserUtil loadAllModul
eDD
INFO: loadAllModuleDD :: loaded the DD for the module :: Persistence
May 14, 2015 8:17:12 AM com.adventnet.persistence.SchemaBrowserUtil loadAllModul
eDD
INFO: loadAllModuleDD :: loaded the DD for the module :: DeploymentManager
May 14, 2015 8:17:12 AM com.adventnet.persistence.SchemaBrowserUtil loadAllModul
eDD
INFO: loadAllModuleDD :: loaded the DD for the module :: CoreContainer
May 14, 2015 8:17:13 AM com.adventnet.persistence.SchemaBrowserUtil loadAllModul
eDD
INFO: loadAllModuleDD :: loaded the DD for the module :: Security
May 14, 2015 8:17:13 AM com.adventnet.persistence.SchemaBrowserUtil loadAllModul
eDD
INFO: loadAllModuleDD :: loaded the DD for the module :: Reporting
May 14, 2015 8:17:13 AM com.adventnet.persistence.SchemaBrowserUtil loadAllModul
eDD
INFO: loadAllModuleDD :: loaded the DD for the module :: WorkEngine
May 14, 2015 8:17:13 AM com.adventnet.persistence.SchemaBrowserUtil loadAllModul
eDD
INFO: loadAllModuleDD :: loaded the DD for the module :: ClientFramework
May 14, 2015 8:17:14 AM com.adventnet.persistence.SchemaBrowserUtil loadAllModul
eDD
INFO: loadAllModuleDD :: loaded the DD for the module :: ClientComponents
May 14, 2015 8:17:15 AM com.adventnet.persistence.SchemaBrowserUtil loadAllModul
eDD
INFO: loadAllModuleDD :: loaded the DD for the module :: Helpdesk
May 14, 2015 8:17:15 AM com.adventnet.persistence.SchemaBrowserUtil loadAllModul
eDD
INFO: loadAllModuleDD :: loaded the DD for the module :: ServiceDesk_Client
May 14, 2015 8:17:15 AM com.adventnet.servicedesk.lucene.util.DocumentIndexer <i
nit>
INFO: DocumentIndexer instantiated
May 14, 2015 8:17:15 AM com.adventnet.servicedesk.lucene.util.DocumentIndexer cr
eateActiveIndex
INFO: active req loopCount: 50
May 14, 2015 8:17:15 AM com.adventnet.servicedesk.lucene.util.DocumentIndexer cr
eateActiveIndex
INFO: Indexing Year: 2015
May 14, 2015 8:17:15 AM com.adventnet.servicedesk.lucene.util.DocumentIndexer cr
eateActiveIndex
INFO: File Path is org.apache.lucene.store.FSDirectory@C:\ManageEngine\SupportCe
nter\index\Request\Active\2015
java.io.IOException: background merge hit exception: _0:c1 _1:c5340 _2:c5962 _3:
c5238 _4:c5572 _5:c5134 into _6 [optimize]
at org.apache.lucene.index.IndexWriter.optimize(IndexWriter.java:2273)
at org.apache.lucene.index.IndexWriter.optimize(IndexWriter.java:2218)
at org.apache.lucene.index.IndexWriter.optimize(IndexWriter.java:2198)
at com.adventnet.servicedesk.lucene.util.DocumentIndexer.closeIndex(Docu
mentIndexer.java:1195)
at com.adventnet.servicedesk.lucene.util.DocumentIndexer.createActiveInd
ex(DocumentIndexer.java:349)
at com.adventnet.servicedesk.lucene.util.DocumentIndexer.main(DocumentIn
dexer.java:136)
Caused by: java.io.FileNotFoundException: C:\ManageEngine\SupportCenter\index\Re
quest\Active\2015\_0.cfs (The system cannot find the file specified)
at java.io.RandomAccessFile.open(Native Method)
at java.io.RandomAccessFile.<init>(Unknown Source)
at org.apache.lucene.store.FSDirectory$FSIndexInput$Descriptor.<init>(FS
Directory.java:552)
at org.apache.lucene.store.FSDirectory$FSIndexInput.<init>(FSDirectory.j
ava:582)
at org.apache.lucene.store.FSDirectory.openInput(FSDirectory.java:488)
at org.apache.lucene.index.CompoundFileReader.<init>(CompoundFileReader.
java:70)
at org.apache.lucene.index.SegmentReader.initialize(SegmentReader.java:3
21)
at org.apache.lucene.index.SegmentReader.get(SegmentReader.java:306)
at org.apache.lucene.index.SegmentReader.get(SegmentReader.java:260)
at org.apache.lucene.index.IndexWriter.mergeMiddle(IndexWriter.java:4220
)
at org.apache.lucene.index.IndexWriter.merge(IndexWriter.java:3884)
at org.apache.lucene.index.ConcurrentMergeScheduler.doMerge(ConcurrentMe
rgeScheduler.java:205)
at org.apache.lucene.index.ConcurrentMergeScheduler$MergeThread.run(Conc
urrentMergeScheduler.java:260)
Exception in thread "Lucene Merge Thread #0" org.apache.lucene.index.MergePolicy
$MergeException: java.io.FileNotFoundException: C:\ManageEngine\SupportCenter\in
dex\Request\Active\2015\_0.cfs (The system cannot find the file specified)
at org.apache.lucene.index.ConcurrentMergeScheduler.handleMergeException
(ConcurrentMergeScheduler.java:309)
at org.apache.lucene.index.ConcurrentMergeScheduler$MergeThread.run(Conc
urrentMergeScheduler.java:286)
Caused by: java.io.FileNotFoundException: C:\ManageEngine\SupportCenter\index\Re
quest\Active\2015\_0.cfs (The system cannot find the file specified)
at java.io.RandomAccessFile.open(Native Method)
at java.io.RandomAccessFile.<init>(Unknown Source)
at org.apache.lucene.store.FSDirectory$FSIndexInput$Descriptor.<init>(FS
Directory.java:552)
at org.apache.lucene.store.FSDirectory$FSIndexInput.<init>(FSDirectory.j
ava:582)
at org.apache.lucene.store.FSDirectory.openInput(FSDirectory.java:488)
at org.apache.lucene.index.CompoundFileReader.<init>(CompoundFileReader.
java:70)
at org.apache.lucene.index.SegmentReader.initialize(SegmentReader.java:3
21)
at org.apache.lucene.index.SegmentReader.get(SegmentReader.java:306)
at org.apache.lucene.index.SegmentReader.get(SegmentReader.java:260)
at org.apache.lucene.index.IndexWriter.mergeMiddle(IndexWriter.java:4220
)
at org.apache.lucene.index.IndexWriter.merge(IndexWriter.java:3884)
at org.apache.lucene.index.ConcurrentMergeScheduler.doMerge(ConcurrentMe
rgeScheduler.java:205)
at org.apache.lucene.index.ConcurrentMergeScheduler$MergeThread.run(Conc
urrentMergeScheduler.java:260)
C:\ManageEngine\SupportCenter\bin>