Formatting of the Reports Fodler Layout view
Hi, Is there any plans to tidy up and improve the layout of the Reports module in SD Plus (like you recently did for the Solutions module)? Unless I am mistaken there is no way currently of controlling the layout of the report folders - so for example every time we create a new report in each folder it is appended to the bottom. Each report folder therefore is now looking very messy and it can be hard to find at a glance which report you are looking for. In an ideal world I would like to be able
iPhone App Push Notifications
We cannot get Push Notifications to work for the ServiceDesk Plus iPhone App. They are turned on, and I've checked the Notification Centre settings for the app and it is set to Alerts but no alerts come through when a new request is made or even assigned to me
Multiple Notifications
When closing requests, the requester is getting three notifications. Two of these are advising that the request has been updated and the third one is advising that the request has been closed. Is there any way of stopping the two update notifications so that only one email is sent? Thanks Cheryl
Products
I would love to have product information such as warranty and part numbers at the tip of the agents fingers. I do notice this information can be imported. That is great! But how can an agent see this information. The only thing I can tell it is for the Administrator's eyes but nobody else can see it. Perhaps I am not looking in the right place.
Editing NAT Device FQDN
Hi, When I configured the NAT Device setting initially in the MDM I did not use a FQDN and instead used an IP address. I now have several enrolled devices and would like to change this to use a FQDN. When I attempt to make the change it gives me the following warning: Editing NAT settings will affect the communication with the currently managed devices. You will not be able to manage those devices any longer. Do you still want to continue ? Is this true even if I am using a FQDN that points to the
Non-Admin Role that allows access to Templates
Hi, we are using version 8.2.0 Build 8214 and wondered if there was any way we could add access to a role for Incident Templates, including Reply, Resolution templates without giving full Admin access. If not available on this version, has it been implemented in a later version? Thanks
Error Message: adssp.error.native.change_pwd_min_pwd_age_set
Hi, we are on ADSelfServicePlus Version 5.1 Build# 5105. When our users encounter errors resetting their passwords, they are receiving the following error when not meeting the domain password policy requirements. adssp.error.native.change_pwd_min_pwd_age_set The error message is not understandable to our users. First, what causes this error message to be displayed instead of a more appropriate/comprehensive to the user? Second, we don’t see this message referenced C:\ManageEngine\ADSelfService Plus\resources\adssp\mobile\ApplicationResources_en_US
Patch Management Desktop Icons
Hi, Is there a way to update patches on machines and not create desktop icons. When i run patch manager on machines, users get desktop icons of the applications just installed. Then they can not delete them without admin rights. Is there a way to not have the icons appear on users desktop? Thanks
Purchase Order - Add Invoice
When adding invoice, I would like to include an Invoice Date (which is the date printed on the invoice, different than the date received).
Did the 7600 update introduce a new dependency?
I'm running the 32bit version on CentOS 6 x64, and It appears to now require libgcc-4.4.7-11.el6.i686
Upgrade or migrate to new?
We have Password Manager Pro 6.7 and want to go to 7.6. Our data is on MS SQL. Would it be better to upgrade slowly to 7.6 or just install 7.6 on a new server and re-connect the database there? Boss wants upgrade, I want to install on new server. Which is a better route? Thank you!
Auto login URL browser with user and password .
Hi everyone ! I want to auto login with user and password when OPEN URL IN BROWSER. I was watch video demo at https://www.manageengine.com/products/passwordmanagerpro/demo/tutorials/Password_Manager_Pro_Tutorial.html But, i don't understand to do . So, you can help me ? Your best regards !
Resource Group insecurity
We believe the following shows an security bug in "Passwords owned and shared" scope for users: - create any new users (A and B) - make User A a password admin; make user B password admin or password user. - set both users' Access Scope to "Passwords owned and shared" - User A creates a resource group with a criteria like "Resource Name does not contain ZZZZZ" (ie match every resource that is in scope). - User A can only see resources "owned and shared" in this resource group - this seems correct.
Lock permission to change Priority
Hi, We are having an issue where technicians are changing the priority on tickets to avoid SLA breach and over due timers, is there a way for me to lock down this setting so that they cannot change the priority of a ticket? Thank you,
Use domain account to logon within Auto Logon and LaunchRDP
I have a question. We have some domain accounts by using Auto Logon Gateway and put domain accounts in a resource group call as "AD" Now we want to use same domain account with a computer resource by using LaunchRDP, but that only can use in My Passwords and must add that domain account to this resource. If "AD" resource group change password automatically, the domain account added in resource doesn't know new password. Is it any method to sync domain account password in any recourse if they use
Multiple Alias URLs
Hi, I am setting up Servicedesk plus for a company that operates under different names. Some customers will be supported by company named 'abc' some by company 'def' I would like to setup ServiceDesk so that these customers can use different urls based on which company they are going to for support. Eg Customer1 is supported by Company 'abc'. The URL they will go to is > https://support.abc.com/customer1 Customer 2 is supported by Company 'def'. The URL is > https://support.def.com/customer2 Is
service catalogue
In service catalogue - i had deleted the service template and it is not visible in service catalogue. But when user login it is visible to user . Ex: In application login - i had deleted the service template and it is not available in the list but for users it is showing on there profile. How can i find the deleted template which is visible to other users. your early response is highly appreciated. With Regards, MK
Website of the secondary server reloads again and again
Hello there, I just updated our primary pmp server to 7600. After the update I set up a new HA secondary server. The database HA works good, but as soon as the primary is down and I want to access the website of the secondary server I get a problem. The login page is displayed normaly but right after the successful login the sides loads again and again. After a minute the browser crashes. This happens with all browsers I testet (FireFox, Chrome, IE 11). I already deleted all cookies and restarted
High availability status: Not Running
We have two Win2008 servers with PMP 7006 Admin tab show High availability status: Not Running Redirection works well Passwords exist on both. How to check what's wrong? Dmitry
issues with renewing SSL Cert
When ever I go import a new cert the application fails to load. I followed a few steps including clearing out the keystore. Looking through the logs I see what is listed below. should I attempt to create a new .csr and .keystore? [07:07:46:306]|[03-25-2015]|[SYSOUT]|[INFO]|[21]|: [JBOSS] PoolTcpEndpoint: Endpoint [SSL: ServerSocket[addr=/0.0.0.0,port=0,localport=443]] ignored exception: java.net.SocketException: SSL handshake errorjavax.net.ssl.SSLException: No available certificate or key corresponds
All clients are reporting down state
I am currently having an issue where all of my clients are in an "agent live status: down" state. Has anyone run into this issue? I have restarted the service and bounced the machine. I'm able to ping all machines from the server and vice versa. Build No:90087
Landing servers - agent required?
I am running PMP on a Windows server and I want to use another Windows server as an SSH jump box/landing server to connect to network devices. In this configuration, how does the PMP server launch the connection on the intermediate server so that it can display the SSH output? Is the agent required? I'm reading the documentation for the feature and I don't see anything mentioned. Is it assumed that the intermediate/launch server must support SSH natively (i.e. runs *nix)? Configuring Landing
Changing config MSSQL database
Hi guys, We're setting AppManager professional up for a customer and the MS SQL database it had as a backend has had to be changed. Is there any facility in the tool to repoint the database? Perhaps something similar to changedbserver.bat on IT360? I can only see MSSQLDebug.bat within the bin folder and I'm pretty sure that's for troubleshooting SQL monitors. Cheers!
How to implement Solutions in a ticket ?
Hi, I was wondering how to get solutions to show in service desk when a call comes in and say a technician in another office can pick it up and help out at different times and click on quick help solution? within the call. Thanks
Export Configuration of Application Manager
Dear everyone, I want to export my configuration of Application Manager on my Linux Server. Follow Opmanager Tutorial, I use command ./BackupPGSQLDB.sh in folder /opt/ManageEngine/OpManager/AppManager/bin However, the log show that: ls: cannot access /opt/ManageEngine/OpManager/AppManager/working/pgsql/data/: No such file or directory pg_ctl: cannot be run as root Please log in (using, e.g., "su") as the (unprivileged) user that will own the server process. And I don't find folder /opt/ManageEngine/OpManager/AppManager/working/pgsql/
AS400 -> Jobs -> CPU (ms)
Hi all, what's the mening of the field CPU (ms) ? I do not see any explanations on user's manual (also online) Thanks!
Exchange 2010 DAG Monitor
Can Applications Manager monitor an Exchange 2010 DAG? Alerting on events such as database failovers etc. Thanks,
Add a new aget to RBM test
Hi, I am trying the RBM tests. I installed an agent, configured a test and associated the test to the agent. Now I want to edit the test to associate a second agent. I cannot find a way to do that. Could you help me? Thanks
Technician Utilization across Projects, Incidents and Changes
Hello, I would like to know how to create a report that would show the utilization, or at least the worklogs reported for a day and week. I'm looking for details covered all time entered into SDP regardless of what module this information was captured in. thanks, Greg.
Folder Monitor
I setup a folder monitor to notify me when a folder is changed. This doesn't happen very often, but when it does I want to know about it. The first time it notified me I thought it was working great. Then another hour passed and the monitor notified me again that the folder changed and the notification had the same date/time as the first notification. Once the folder is modified the monitor should not notify me until it changes again. Have I missed a setting somewhere?
Assign to self option for request template
It would be nice if when creating a template the technician could be set to 'self'. This way multiple technicians could use the same template to create a request and by default it would assign the request to the creator. This is useful in the case where requester is calling into a help desk and the individual who answers the call takes ownership of the incident. I've seen similar requests made in the forums but not worded in this way. The option of a business rule does not work at this time because
ServiceDesk Plus 9040 Released
Dear Users, SDP 9040 has been released and can be downloaded from the URL below , https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9040 SDF-57601 : Option to configure Multiple mail Ids for requester SDF-59095 : Conversation(s) Yet To Respond Count will be shown to technicians in Request List View. SDF-59094 : Incident additional fields limit has been increased from 48 fields to 90 fields. Known Issue : Unable to export incident additional fields
RDP Alert
Hi, need to create an alert to see when certain users use rdp to login to a certain server. How do you do this ? fw is a fortigate. thanks
how disable portal usage from menu start
Hy everyone, its possible i disable portal usage from menu, or at least translate that?
Word Wrap in Notes Not Working
Our technicians have noticed that word wrapping is not working in the request description field and the discussion notes field. It happens in all browsers. We're running Build 9040.
Issues with WMI and DCOM
Hi, For a while now, I've been having issues with WMI and DCOM rendering OpManager only half as good as it was before. From my OpManager server, I am unable to authenticate to any other server on my network so none of my stats including memory and CPU usage, SQL information, etc. are showing up on any of the systems in OpManager. I've had several support requests but have yet to find a solution so I'm reaching out to everyone to see if anyone else has any ideas. The specific error I receive is
Requests on Working Days Only
Hi Is it possible to write a report that counts the numbers of requests raised on working days only? i.e. weekends and holidays are excluded? Thanks Chris
Folders accessible by Accounts Report
When I attempt to run this report, I get the "No data available for the specified criteria." error, even though I know the users I am running the report for have access to that directory and its sub-directories. How can I get more detailed logs around why this report is not working?
Link to bad hostname
Hello, When logged into OpManager and I open Virtualization > All Devices and click on a host, it looks like it wants to take me to the probe screen (example link is: http://10.3.1.52/devices/objectdetails.do?requestid=SNAPSHOT&name=10.2.1.11.10000000001) But it fails to load the page, because it refreshes to "http://win7" instead of the IP "http://10.3.1.52" Win7 is the name of the server, but "win7" doesn't resolve on our network. How/where can I change this to the IP? (Using latest enterprise
Add ability to print a list
I would like the ability to print a list in SDP. For example, I may bring up "My Requests" list, but there is currently no way to print or export the list.
Next Page