Pass Through Authentication Issues
We have been testing pass through authentication on our development server. We had it working, but then the server lost its trust with the domain. We used the SetComputerPass.vbs script to set the password, then configured the Pass Through within SD+ and it worked great. The server lost its trust with the domain a few days later. We had to login as local admin and use "netdom resetpwd" on the development server (Windows Server 2008) to re-establish the trust, and now the pass through authentication
DC 91003
On your service packs page, you are showing the availibility of DC 91003. However, when I click on the link to download, it shows DC 9 SP1. The readme shows the same thing. JMichelD
Probe Still Says yet to Scan
Hello, I have installed the probe on my windows 8 laptop. I have registered it and set it to do a domain and a network scan. For the domain, what is the username format that should be used? Either way. The probe says that its checking in but when I schedule it to scan nothing happens. The network scan and the domain scan have the little exclamation mark that says "yet to scan"
Quickbooks and Invoicing
IT Help Desk On-Demand, is there a way to import the time and money in a ticket into quickbooks for billing a client? If not is there a way to invoice directly from help desk? I'm looking for a way to stream line my work. Im a 2 man operation. 2 techs and a part time bookkeeper. I want the bookkeeper to be able to pull all the work we have been performing and invoice it or allow the techs to easily invoice it all. Thank you for any suggestions.
Time Spent shows 0:00
Hi there, I am new to SDP on demand. It is pretty cool and quite user friendly on UI. However, I have got a problem on changing the "time spent"on a request. I added the work logs and add some values in but the ticket still shows 0:00 in time spent. Am I doing anything wrong ? thanks, Michael
Problems scanning my domains
Hello, I'm using the cloud version of Service desk Plus, I'm able to scan my domain but it do not get any information of the assets, only the names. From what point I can start to work to find out what is the problem. I validate and the server that have the probe is working fine.
Protection against the POODLE SSLv3 Vulnerability
Hi, By now you would have heard about the POODLE vulnerability. An attacker can use this vulnerability to downgrade the security protocol - SSL 3.0 to be more specific - of any application that uses SSL and exploit a security hole in it. Since this problem is in the protocol, anything that uses SSL is affected. You can secure ADSelfService Plus from this vulnerability by disabling SSL 3.0. Follow the steps below to disable SSL 3.0 in ADSelfService Plus: Stop ADSelfService Plus (Click Start
Request Link customize
Hi, I tried to find similar link to my problem but wasn't that lucky :) Is there a way I can customize request link inside of the request? For instance, when request is created and technician recives email, there is a request link at bottom, but instead of giving the link I created, it gives link of the server name where software is installed, link http://server/workroder... instead of http://helpdesk/workorder... I don't want technicians or requester to recive emails and to know on which server
Allow users to select between Multi-factor Authentication options
We are part of an international Non-Profit organization. Our users have access to different technologies. With one tweak the Multi-Factor authentication would be usable for us. While enforcing the use of Multi-factor authentication, allow the user to select between SMS Verification Code/ Google Authenticator / Email verification Code. I cannot service all my user without a user specific selection. Some do not have an SMS device, some do not have a Authenticator capable system or device, and
auto registration from a AD security group
Hello, Is it possible to auto register AD users through a AD Security Group? We are going to a new domain and would like to auto register the new user accounts with ADSSP automatically instead of importing them through a CSV file.
OpManager Platform
Hi I have couple of questions to open discussion: 1. I am considering on what OS platform I should install OpManager on. Linux or Windows ? Advantages ? Disadvantages ? 2. I am considering to install OpManager on a VM. Advantages ? Disadvantages ?
Could you take care of those ticket, please
Hi, I have two ticket opened but I didn't receive any answer for days. Could you kindly take care of them? 2121931 2034009 Regards, Roberto
Manger Field Updating
Hi Guys, When I got to update the manager field as a user I cannot save the change.... Any ideas why?
Account import - account additional fields
Good morning, I am working on importing Accounts into the system via a standard .CSV file. The file imports, generates the Accounts, as well as the default site name. Unfortunately, it will NOT import the 'Account additonal fields' that have been mapped. Each field is mapped for import, but are never included in the Account additional fields. It shows all records were imported, with no error message...but my 'additional' data is missing. Any ideas or suggestions would be greatly appreciated! Thanks,
Access denied for password reset
I get an error "Access denied for password reset" What could be the problem?
AdventNetServiceDesk have state FAILED after procedure changedbserver
We have problem after procedure "changedbserver" from MS SQL to another MS SQL, when we launch command run service AdventNetServiceDesk have state [FAILED]. We revert previous configuration but this service again have state failed. Than we trying restore data from backup, which was created before all changes, procedure restore finished successful, but service again failed to start. The log file serverout0.log contain this information [com.adventnet.workengine.scheduler.internal.RefreshController]|[INFO]|[16]|:
opmanager on linux vs windows
I have noticed some discrepancies with your other products maybe working better on windows vs linux. Is there perhaps a guideline or best practice on what OS to run opmanager and servicedesk? I noticed for example, for the windows scan to take place in service desk, it needs wmi - how does one scan from a linux servicedesk system for windows domain then?
Unable to reset Task "Actual End"
Hi, there is a possible bug in SDP (9042). Within the requests and project module if you enter a "actual end" you are not afterwards able to reset it to "-". The only option is to set it to a different date. Please find attached screenshot. Can please assist how to fix this or prioritise this if this is a actual bug? Cheers, Per
Auto login enabled at wordpress web site
I want to login to my wordpress website used auto login. the web address is http://192.168.5.24/wordpress/wp-login.php I have put URL (http://%DNS_NAME%/wordpress/wp-login.php/j_username=%ACCOUNT_NAME%&j_password=%PASSWORD%&domainName=LOCAL ) during create the resource. But i am getting bellow error. Bad Request Your browser sent a request that this server could not understand. http:// 192.168.5.24 /wordpress/j_username=%ACCOUNT_NAME%&j_password=%PASSWORD%&domainName=LOCAL
Admin cannot see ticets
Cannot figure it out and have checked all possible items. Can bring it up if I have ticket number, but when I put Requestor it will not show up. Help!!!
unable to load the jtds driver
Hello, "unable to load the jtds driver" This error ocurre a new install opmanager 11 on windows server 2012 R2. Please help.
SQL Configuration During Install
During the Install of OPMANAGER 11 I am tasked with providing SQL information such as Host Name, port(A default is present), Database Name (a default is present) User Name and PW. While I am certain that I am entering the correct parameters because I have connected successfully to this server via and ODBC Manual connection and test, OPMANAGER installer insists it can not reach the HOST ive specified. The install instructions dont provide much help or direction in this regard so I was hoping someone
SDP - approve request via email?
Hi there, Sometimes someone put in a request that needs approval from others. We normally do it through: in the request view, Actions > Submit for approval send it to the person for approval that person will then click the approval link and login then approve/deny My question is, can that person do the accept/deny the request via email reply? Most of them are always busy/on the move and don't have time to type in the username/password on the mobile phone at any time. Thank you.
Wrong Sites
I have an issue with the service desk. When a new request arrives it sets the wrong site for the requester. I checked the requester info and everything seems fine. Any help? [Sorry for my bad english]
Add zoho reports to dashboard
Dear All, How to add Zoho Reports to Dashboard? Thanks & Regards
Attach an old ticket to a reply
Hi Is it possible to attach an old ticket to a reply of a new ticket? Regards Graeme
Free support anywhere anytime for all ME products except for OS Deployment
Hi Everyone, I have using all ME products except for OS Deployment. I'm working good at a technical support. I hope, I can help someone. Regards, Trí Lê
Standard Polling Rate
Hi team, Could you please explain me the main difference of the OpManager versions Essential, Enterprise and Large Enterprise.
Update to SD Plus Enterprise 9042
We updated to Build 9042 (from 9041) yesterday. Since that update, the previous conversations are no longer part of the reply. Also the To field is no longer populated. See attachment after clicking on Reply. This behaviour is reproducible in IE 9, IE 11, Chrome 42.0.2311.135 and Firefox 37.0.2. We run SD Plus Enterprise on Windows Server 2008 R2. JMichelD
How to schedule a antivirus scan
How do is schedule a antivirus scan for all the desktops connected to desktop central. and get the report of scan activity performed.
Password Sync Agent as a Service
I just installed the Password sync Agent for ADSelfService plus on our Primary Domain Controller, a server running Windows 2012. When I right-click the Password Sync Agent icon on the system tray, the stop service and start service choices are grayed out. Also when selecting the Server status from the agent icon in the system tray, the window show the Service status as "Not installed" I followed the instruction on installing the appllication, but I did not see any for running the agent as a service.
Installing Password Sync Agent as Service
We have installed the password sync agent on the PDC which is running windows server 2012. When I right-click the Password Sync Agent icon on the system tray, the options start service and stop service are grayed out. What do we need to do to install it as a service? These steps are not mentioned in the install instructions.
Real-Time Password Synchronizer
It would be great if the Password Synchronizer worked with Yammer. The SSO config from Microsoft is a major pain.
Email format in Password Expiry Notification
We are using the free version of the Password Expiry Notification. (Great little tool by the way, thanks you for making this free) However is there a way to format the email that gets sent out? I have put line spaces and paragraphs in the template but the email comes out as just one long line of text. Thanks. Rob
unable to configure the LDAP SME sevrer
Hi, I was trying to connect LDAP, but i was unable too, LDAP is SME server and all the details are correct but still unable to connect and import the users. Regards, Dilip
Restricted Users automatically populates
I've created a list of 700 users as part of a project at work. These are all going to be production users, but many haven't logged in yet. Every morning I see over 1300 users in the Restricted Users OU under the License Management of the Admin tab. I unrestrict them all every morning, and they all stay unrestricted until the following morning, when they are all restricted again. I don't have any Restricted Users Schedulers programmed. Thanks for any help you can provide!
I can't see client list
When I try to see client list, I get that error message: Error has ocurred during response. Please view the error window for more details. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: javax.servlet.jsp.JspException: com.adventnet.persistence.DataAccessException: Specified row <ACColumnConfiguration CONFIGNAME="RequesterView" COLUMNINDEX="null" COLUMNALIAS="FIRSTNAME"
Approval Status
All You need to do something about the approval process in the request module. It just makes no sense at all to have rejected requests with an approval status of approved. You can not be setting the approval status based on the first response. Or at the very least allow us to control the value of this field
Closing old Purchase Orders
I have a lot purchase orders that were approved or pending approval that I am not the owner - owners have since left the company - how do I close these POs, I have full admin rights to Service Desk.
Issue ID Tracking
Hi, We were given issue ID SD-36688, in July 2013, for an issues searching when a name or site has a special character in it. We are still experiencing this issue and I am unable to find the issue on the issues list here: https://creator.zoho.com/servicedeskplus/sdp-known-issues/#View:SDP_Known_Issues_View Our current version is 9.0 build 9016. Can you let me know when this is planned to be fixed, as we were advised at the time that it would be released as a hotfix. Thanks Lynne
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