Re Enable Modification Template
Is there a way make the User Modification template in AD Manager enable a user account? I can only get it to disable an account.
delete sla
Hi can i delete not active sla?
Migrating ServiceDesk to a new server old one uses MySQl and new install there is no mysql option
Thanks in advance, we are migration to a new server. We are on version 9 build 9000 the database is MySQL. On the new server the installer doesn't have MySql as a choice. It has only postgresql and MSSQL. In this scenario how do I migrate to the new server? I found this topic helpful https://forums.manageengine.com/topic/migrating-service-desk-plus-to-a-new-server Also I could not find an installer for version 9 build 9000 so that i can install that on the new server and patch it to the latest version.
ADManager Plus Fixes and Enhancements for Version 6.2 build 6251 to 6290
Version 6.2 Build 6290 (March 2015): New Features: Filters in Report Scheduler: ADManager Plus now offers filters using which you can customize the Active Directory reports exactly as per your needs, while scheduling them. Enhancements: Intensifies security with fixes for security vulnerabilities by updating its JRE (Java Runtime Environment) to 1.7 Offers greater flexibility in selecting the objects to be managed via Automation, by adding more attributes/fields to the filters in its report library.
Unable to enumerate OUs
[12:17:39:019]|[04-10-2015]|[com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil]|[INFO]|[26]|: Log message from WMI task : dcname.domain.suffix - LDAP Search : Root Path Failure. (0x8007052e)| [12:17:39:019]|[04-10-2015]|[com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil]|[INFO]|[26]|: Log message from WMI task : dcname.domain.suffix - Computer List : LDAP Enumeration Failure. (0x8007052e)| [12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|: com.adventnet.servicedesk.ServiceDeskException|
ADManager Plus Build 6292 Released !
Hi All, We are glad to announce the release of ADManager Plus Build 6292! Below are the enhancements and issue fixes that are included in this build. Enhancement: ADSSP - ADMP Workflow Integration has enhanced ability to approve ADSSP Reset/Unlock Workflow Request Bug fixes: 1. Product Crash on generating Query based DL reports 2. Unable to display mailbox stores, Mailbox stores are not displayed when there are unicode characters in the mailbox display name in a. Mailbox Migration under
Attach Packing List to PO
While we can do this on the actual PO itself, it would be nice to have this separate feature as part of the Receive items. Also there should be a way I could delegate this permission (receive items and attaching the document) without giving tech's full access to the purchase order.
Need a way to run a report that shows time a ticket was with a specific group.
Need a way to run a report that shows time a ticket was with a specific group. My build is: 9.0 Build 9039 So they way our team works is that Tier 1 gets the initial request and then they may escalate to Tier 2, then it may go a step further and get escalated to tier 3. I would like a report that shows how long tickets were in each stage. I know it tracks it in the history of an individual ticket, but I can't seem to run a report that would show me this information in an aggregate way for all tickets.
Get members of local administrators on servers
Hello, is it possible to generate a report not on changes, but on current users in local administrators group (or remote desktop users group etc.) on all servers. If it is possible, what are the steps?
Trash not emptying
Hello, I'm not getting empty the trash. Or by schedule or manually. I am also the problem below https://forums.manageengine.com/topic/merge-request-error-2-4-2015
Attachements and trimmed backups
Tonight we are transitioning to a new server for Servicedesk. To save time, I was wondering if I can perform a trimmed backup and restore, then manually copy the attachments directory to the new server after the restore is done? What happens with Archived requests? Also, how does Alias work? If I have the old server named Helpdesk and the new server called support desk, do I just add the name of the old server to redirect clients? What happens if the old physical server is still running, but
EventLog Analyzer helps
¿helps to know how to configure EventLog Analyzer software to ensure the integrity of log data generated by client computers.?
How can I do a report for say AD accounts not used in last 60 days?
ADaudit Plus, How can I run a report or AD Accounts not used in he last 30/60 days using the reports provided or a custom query. Just looking at stagnant accounts in AD
The RPC server is unavailable - Error Code:6ba
When trying to add a print server. Looked around the forum for this I checked https://www.manageengine.com/products/eventlog/help/eventlog-misc/eventlog-tips.html and I ran a test on port 135 and it shows it is open. I can open the event manager from the ADAUDIT machine of another computer just fine. I can ping the print server just fine. Everything else seem to be working ok. Any other suggestions? ============================================= Starting portqry.exe -n 127.0.0.1 -e 135 -p TCP ...
Eaton UPS "UPS battery is low"
I have an Eaton 9355 with the ConnectUPS-X Web/SNMP card. OpManager 9101 is showing the alarm "UPS battery is low", however I believe this to be wrong. I can't see where the alarm is triggered as the Monitors are all normal. How do I correct/verify this alarm?
Install issue with ADSelfService Plus
Hi, we are testing this product and we have found that while the computer is connected to the domain, installing ADSelfServicePlusClientSoftware.msi executes but the logon screen does not show the link for password reset. When we remove the computer from the domain and install the msi, then join the domain, then the link shows up. Do you know of any group policy settings that would cause this to happen?
Exporting Solutions
Will it be possible to export all solutions from our Service desk into a xls document?
Error Add VCENTER
I'm having trouble adding the VCENTER When I added the VCENTER OpManager hangs and does not open. wrapper.log ********************************************************************************************************************* E:\OpManagerProbe\bin>StartOpManagerServer.bat Windows Server 2008 inside addon check Starting AdventNet WebNMS "Primary" Server Modules, please wait DMS is waiting or registration from the Central Server. DMS has successfully registered with the Central Server. Process :
Automatically include technician name in Reply or Forward
Is there a way to automatically include the Technicians name when either replying to or forwarding requests from within ServiceDesk?
moving opmanager from one machine to another.
this might be a silly question but i want to use opmanger on another machine actually install it on a dedicated server. i have custom setings I need to move over how do I do that?
checkpoint MIBS for Gaia R77.20
Hi Support team, would like to monitor the checkpoint firewall GAIA R77.20 for the CPU/memory, and disk utilization. i have downloaded the the MIBs from checkpoint,however when i perform a snmp get from the MIB browser i am getting the following error Request failed or timed out. No error.attached is the screen shot. Appreciate if some one can help to fix the issue. regards, Gangadhar
error unable to connect to mail server check port
I am trying to setup the mail server settings so i can get alert email. I can ping the mail server by name or ip and verified the port is active I used the telnet test telnet server 25 I get mail service ready. not sure why it will not take in optmanager. I dont have to use outside mail server name or ip, internal should work, I did not see on optmanagr where to check error logs?
setting up custom monitor instructions step missing.
I would like to install a mib from a firewall into opt manager, I download the mid and placed it in the C:\ManageEngine\OpManager\mibs I am following the steps to setup custom monitor, http://help.opmanager.com/add_custom_monitors settings\configuration\device templates\ I do not see option to add a new monitor
Customize TopStrip Menu
Dear, I would like to customize this menu (just under the tab panel): I'd like to add a simple link next to AD Self Service for example. Is it doable easily? Thanks a lot for your help.
온라인배팅 ｆＡＮ８２ c 0 m 온라인프로토스포츠배팅사이트
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How to best use the Security Analytics module
Hi I find that the Security Analytics module provides so much information that is is very difficult to identify a legitimate attack. I would like the software to be able to alert admins to a threat, but with this many "threats" being detected, I can't see how this information could possibly be used to resolve an issue. How do you best use the ASAM module to identify legitimate threats, and be alerted to them. Thanks Robert.
Adding Reminders - Not for Technicians but for users
Hi there, Is it possible to somehow email a user automatically from Service Desk Plus to remind them of something? - for example when it's time to bring a loaned notebook back to the Servicedesk? Adding reminders is a great little feature but being able to email the users directly would be one step better. Thanks G
Need to create a techinician report
I am needing to create a report that would show Total Number of technicians, total tickets resolved/closed by technician, type of request, and average time to resolution. I am running SD 9.0 Build 9036.. Can you point me in the right direction?
Upgrading ServiceDesk plus from 8.2 to 9 Fails
Dear Support, I installed Version 8.2 and restored old data from a backup with same build, all went fine. But when I try to apply a service pack to update to Version 9, it fails. - I updated service packs with sequence ManageEngine_ServiceDesk_Plus_8_2_0_SP-0_12_0.ppm ManageEngine_ServiceDesk_Plus_8_2_0_SP-0_17_0.ppm ManageEngine_ServiceDesk_Plus_8_2_0_SP-1_0_0.ppm ManageEngine_ServiceDesk_Plus_9_0_0_SP-0_36_0.ppm - The Database build on MySQL - I can move to MSSQL or anything
Unable to change a request's template
I'm using SDP 9036. I'm trying to edit an existing request. Usually when I edit a request (by clicking the Edit button at the top of the request), there's an option to change the request's template at the top right. I'm trying to edit this one request to change the template and the template drop-down is not displayed. Why would I not be allowed to change the template of a request? Thanks!
Problem adding Cost Center in IE
Hello, I've noticed a small quirk when adding a new cost centre, using Internet Explorer, just for one technician (the main user of our purchase module). After adding the cost centre there are no error messages, but then it does not appear in the list. Adding a cost centre works fine in Chrome. Using IE 11. The cache is regularly cleared. We're on ServiceDesk version 9039, but this has been happening for several versions prior. Any ideas? Cheers, Frank
API Time Entry Additional Fields
Hi, I added a custom field and all is good and well when I use the APi to get the time Entries and the field gets retrurned. <response uri="/api/xml/getTimeEntryDetails"> <result> <status>Success</status> <statuscode>200</statuscode> <total> <form name="totalCost">0.0</form> <form name="totalMinutesTakenToResolve">30</form> <form name="totalHoursTakenToResolve">3</form> </total> <timeEntries> <timeentry> <form name="minutesTakenToResolve">30</form>
Rate request from closing link
Hello all, We'd like the funcionality that the user rates or evaluates the service received in every request. I was wondering If there's the possibility to add this inside the Closing request link, and add some kind of drop down list to rate the request. If this cannot be possible is there any other way to do what I'm looking for? Many thanks, Best regards. Pablo.
[SOLUTION FOUND] Can't install with external Postgres DB
Solution http://blog.1e3.ru/2015/04/zoho-manageengine-servicedesk-plus-external-postgresql-database/ 1) Install ServiceDesk Plus and run at first time with internal DB (./bin/run.sh); 2) login ServiceDesk Plus and add task, for example and logout; 3) shutdown ServiceDesk Plus (./bin/shutdown.sh -S) ) run ./bin/changeDBserver.sh and save new settings 4) run startDB and dump internal DB ( ./pgsql/bin/pg_dump -h localhost -p 65432 -U postgres -w servicedesk -f dump.sql ) after stopDB.sh 5) restoring
Duplicate requesters - Unable To Merge
I have a requester that was having issues with their account. After running queries it was revealed that there are 4 accounts for this person. Successfully set the status of each account to "resigned" which should force a new account creation when a new email is submitted to our ServiceDesk application but it acts as if the account still exists. Decided to set to the status of all the accounts to active to test but now the accounts will not show up under Admin-Requesters but according to the queries
How to print all solutions in a topic?
Hello Is it possible to print all the solutions within a specific topic? We have a list of "emergency" procedures that are useful to maintain within SDP, however we would like to have these printed .. in the event of having to execute the procedure. Thanks!
Unmark service request approver
Hi, In the Request catalog we want to add approvers. In the list we only want to specify the department head. When I open the list I see 3 options: - Department head - $reporting_to$ - Art van (requester) I only want to see the Department Head. So I tried to remove "Art" from Service Request Approver but I can't unmark the option?! I have 3 questions: 1: is it possible to only show the department head? (Without $DEP_HEAD$ in front of it) 2: How can I remove the requester Art from Service Request
NTLM pass-through authentication
NTLM pass-through authentication is it possible to get this feature added to OpManager?
Custom view - My Open + Group unassigned
Morning, Trying to create a view which includes My Open Calls + Unassigned calls for All Groups except 1 (ie Group IS NOT). So far have tried this: Group IS NOT "Unwanted group" AND Technician IS EMPTY OR Technician IS "ME" AND Request Status IS NOT "Closed" Which gives me my calls, but ALL unassigned. I think I really need an "Assigned To" field that can contain "Unassigned", but there isn't one... Thanks, John.
Request catalog does not match incident catalog
We are currently evaluating ServiceDesk Plus Standard edition, and I have a question that I have not been able to resolve by looking through the forums etc. on the web page. When I log in as an administrator, at the top left of the screen I see the drop down “Incident catalog”. This dropdown shows service categories and then incident templates within those. I created a new service category and associated a template to it, and sure enough, it appeared in the drop down. However, if I log in as a requester,
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