How do you use Notes/Worklog?
From what I see, Notes is for a technician to put notes on, and worklog is for a technician to track time. We do both. We already have a feature request to reduce the size of the description canvas, one to move the notes up to where the description is, and one to be able to add in-line screenshots and images to the Notes and Worklog. With complex issues, one often starts with the last technician note and works backwards from there. While I'm planning to submit a feature request to generate
MDM 9.0.90 on iOS iphone 6 drys battery
Hi, since last week when the version 9.0,90 was released, my iphone 6 battery doesn´t last more than 3-4 hours. Before this update, the phone was working normally for 10 hours with no charge needed. I have unistalled MDM profile and MDM App, and now the battery is working better than ever. please check this issue because final users will not be comfortable whit this performance. in their phones.
Creating sub-category in Solutions topic section
Hi, I am trying to create a sub-category under an existing category but I can't find where to do this. So for example the category heading is tech support and the sub-categories are for example 'hardware/software'. I've had a quick look around and checked the user guide but there is nothing helpful in there. Can anybody help with this?
Enable CORS
Hello, I want to add request using servlet api and AJAX (xmlHTTPRequest) from my internal portal, but it doesn't work because of "same origin policy". I know that it can be configured on server-side (configuring Access-Control-Allow-Origin header),but SDP works on Tomcat, which is "terra incognita" for me. How can I handle it? Thanks.
RAM usage and sw reports
Goodmorning everyone, I'm producing many reports with central desktop , I found some problems to produce the last particular two . - I can make a report on the use of the average RAM on each computer ? such as for " Computers by Disk Usage " ? - I can create a report that displays the whole situation of patches available for each software installed ? for example, I have seen that I can make a list of the software available on computers through " Software by Manufacturer " . can make a match of what
Email Requests to Select Tasks
Is there a way to use an Email request to select the appropriate tasks for an Incident? We currently use web based forms to generate emails that our help desk personnel review. We would like to be able to craft this email so that it generates an incident with the appropriate tasks selected. In our case we have a long form that supervisors complete for new employees where they dictate to which of eight systems the user needs access, whether the employee need an extension and voicemail, what type of
how to export asset from service desk plus
hi how to export all assets from service desk plus and import to Asset Explorer? How to update ip AND port Agent Assetexplorer?
Victorops Integration
Hi there, I just purchased Opmanager and was wonder if there was a way to send alerts to Victorops Rest API. They have a posting URL of https://alert.victorops.com /integrations/generic/20131114/alert/user_API_key / $routing_key Thanks, Nate
OnDemand API and URL Encoding
API requires URL Encoding of parameter values. I tried doing this and saw that not all special characters are accepted for incident description. Main example would be newline (%0D), but there are other characters as well. In such cases I get an JSON_PARSE_ERROR with error-code 4001. Any insight is much appreciated
Allow for notification using Last update field, with dynamic dates
Very simple. If a task has been assigned to a tech, acknowledged, and then suites idle for 4 days, I want to know. But no notification rules allow for this. Using SLA escalations also is to rigid, they only fire on response and closure times, not "idle for xx days". Yes, I know that there is a dashboard for Approaching SLA breach, but this is locked down, and only shows me when the request is 3 hours from violation...yikes, can i get MORE TIME? This report also does not appear in the report templates,
Report using Last Update date
I am trying to run this report however I get the error "only select statements can be used". Can you please help? SELECT ti.FIRST_NAME "Technician",wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",cd.CATEGORYNAME "Category",ti.FIRST_NAME "Technician",sdo.NAME "Site",longtodate(wos.LAST_TECH_UPDATE) "Last Update Time" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID
Not sending notifications
I have SDP 7.6.0 Build 7608 Notifications are configured to alert technicians when all activities occur: new request created request is assigned new reply from requester Request re-opened request is closed these all work fine - unless you are the one that picked up a request or closed the request so - if I close a request, I do not get email notification, but all the other techs listed do if I pickup a request, I do not get the "request has been assigned to you" email AND if I am the one that closes
Install Issue w/Server 2012 MSSQL 2014
Install failure 1) Database did not get created 2) run.bat gives this Could Not Find E:\ManageEngine\ServiceDesk\bin\jndi.properties Server is starting. This may take a minute ... Free edition... Could not create connection; - nested throwable: (java.sql.SQLException: Cannot open database "servicedesk" requested by the login. The login failed.); - nested throwable: (org.jboss.resource.JBossResourceException: Could not create connect ion; - nested throwable: (java.sql.SQLException: Cannot open
Loss of previous forum posts
Hi -- for some reason I can no longer see or access my historic previous posts on my forum account. I changed the email address and name on this account at the beginning of March but could still see all my previous posts up until recently. Please advise. Thanks Lynne
How do I call an OID response within an alert message?
I am using the a default Performance Monitor string that is in the format $MONITOR for $INSTANCE is $CURRENTVALUE $UNITS, threshold value for this monitor is $THRESHOLDVALUE $UNITS Firstly, where do I find a table of the possible '$' values? I have found $INSTANCE returns a value which is useful to me, but not so much to a user, so I wish to translate this value to a name. $INSTANCE returns .2 which in this case is a radio site number. The radio site name I can retrieve from an additional OID
Issue with 8109 request view
I see in version 8109 if you have less than 25 requests in a view then the buttons at the bottom of the page are missing. This means no quick easy way to merge/delete, etc. Can you confirm this is the case and if so, what can I do to fix it? If you switch to any request view with more than 25 requests the buttons are there. Thanks, Dean
DashBoard Widget - current status
Hi, I have the need to publish curent status of processes, services and URL's on a server into a Dashboard. I was going through the various widgets but i wasn't been able to find any of them that can easily point out if a service / process / URL is UP or DOWN. I was able to find statistics but they refer to the last hour hence not what i am looking for. Thanks for any idea that might help me!! Thanks and Regards, Razvan Despa
RecoveryManager Plus Build 4200 Released !
Hi Everyone, We are glad to announce the release of RecoveryManager Plus Build 4200 ! Check out new feature included in 4200 Build. New Features: GPO Backup and Recovery: With this update, RecoveryManager Plus now allows you to restore Group Policy Objects (GPO's) in your Active Directory. Track each change made to your GPO's and granularly restore modified policies within a GPO. OU/Containers Backup and Recovery: We have now extended RecoveryManager Plus ability to include backup and restore entire
Error Code 7b: The filename, directory name, or volume label syntax is incorrect.
Hi all - hoping you can help. I'm creating a new user, assigning a path to connect to. The problem is that the path doesn't exist yet for a new user. Does Manage Engine not create the server folder for the user first? So the home folder would be: \\OURSERVER\Staff\%username% Do I need to create the path first manually??? THANKS SO MUCH!
AD Manager
Is there a way to show user account is locked out on the User specific tab. So when our helpdesk people are looking at a user in AD manager it will show the account locked out or not?
Why doesn't anyone approve new posts
My 4th post, after two weeks, no one has approved and submitted any.
Error Patchstore Build No:91002
I have updated Desktop Central to Build No:91002 Restarted the server. Patch Store Location is Not Accessible You do not have permission to access the Patch Store location I cant not find the field where I can set the location ?
Active directory externl users
I have both internal and external users that need to make requests for service. is there a way to use AD but if the user name isn't in AD use "local credentials"? Thanks in Advance Stan
Create report for specific field on user account
New to AD Audit Plus and still learning. I am trying to create a report to show me all changes to one specific field on a user account, ProxyAddresses but it isn't working or I am not doing it correctly. Can someone assist with how to setup a report for one specific field on an AD account please?
Change system template AD Manager Plus
Hi, Is it possible to change the settings within the system template? In this template I would like to change the default Container location to something else: Thanks!
How to create custom report for specific security events related to logons
I am new to the product and have not found what I'm looking for as a predefined report. I'm looking to report on successful non-interactive logons. Event 4624 with logon type not equal to 2. Also looking for events 4648 (attempt to logon with explicit creds), 4775 (account not mapped), and 4777 (DC failed to validate creds) I have attempted to define custom reports but they all turn out empty. Can someone point me in a good direction?
Adding other DNS zones
We have several internal DNS zones on our AD DNS servers. However, only the "base," one, our domain name, shows any records being created/changed. How can we show which records have been changed in the other DNS zones? ie: Our domain name is Corp.local We have a zone for corpname.com We see all records created/changed in corp.local We see any new zones created, such as OtherCorp.net We do not see any record changes recorded under corpname.com, or Othercorp.net How can we see these?
Juniper "Realm" in VPN Reports
Juniper uses the concept of "Realm" to group users together. Is there any way to get that in the VPN reports?
Server Not Reachable
Hello everyone, I've started to deploy MDM Desktop Central in my company after evaluating the product three month ago. It worked fine for Android devices but now I'm having some problems. I can enroll correctly IOS devices nevertheless I can't enroll Android ones. When I enter the configuration data an error appear that says "Server Not Reachable! Verify Network Connectivity and Server Details". TCP ports 8383, 8020 and 2195 can go through my firewall and a NAT rule is set to forward port
OpManager 11 Firewall Ports on Windows 2012 Server
Windows 2012 R2 Standard OpManager 11 Installed OpManager 11 on New Windows 2012 Install. Can Open OpManager using http://localhost:8060 from the Windows 2012 R2 Console. I have a Windows 7 Pro 64 bit workstations that I use to keep OpManager open at all times. When I type http://server13:8060/loginPage.do I get page can not be displayed tried IE and Chrome I also tried on server other computers Windows 7 Windows 8 and Windows Vista I found this https://support.zoho.com/portal/manageengine/helpcenter/articles/port-used-by-opmanager
NetFlow Analyzer now supports Cisco WLC monitoring
ManageEngine NetFlow Analyzer adds Cisco WLAN Controllers to its list of devices with the latest build v12. It also provides enhancements to various features such as IP group, interface group and alert profile. Get an view of real-time traffic statistics from wireless devices and drill down further with graphical reports and know traffic patterns across SSIDs, access points and controllers. Dashboard view gives a list of top 10 details to get an overall view of entire wireless networks Get traffic
Reminder for Requests Pending Approval
Hi Is it possible to send reminders for multiple tickets pending approval in 1 go? eg: I have 5 tickets pending approval, every day i want to send reminders to this 5 tickets, is there a way to send reminder in 1 go instead of going through each ticket and sending reminders.
Updating request (edit request) require reason for updating
Is there a way to require the comments for "Reason for updating request" when editing a request?
technician list check box disappear and login details not found
hi please i configured service desk for a company and the check box beside one of the technicians just disappear and i cant cant find his login details anymore once i click on the edit button. what should i do as this is urgent
what needs to be activated so that the indicator appears when a request is long overdue?
what needs to be activated so that the indicator appears when a request is long overdue?
Install Failure Win 2012 -MSSQL 2014
When installing on SQL Express, The installer goes happily along and installs without failure. When you try to start the server it just hangs . I suspect it is because the installer does not check the database connection. Also SQL Express installs with TCPIP disabled by default. which is causing the root error. I will uninstall and retry. Any Ideas ?
Desktop Central 9 sp 1 ppm "not compatible with this product"
Likewise I followed the link displayed this morning and have downloaded: ManageEngine_Desktop_Central_9_SP_1.ppm and on attempt to install I get the error "The ppm file that you have specified is not compatible with this product" 64-bit Windows 2008 R2... if it matters. CFBurns
Service Catalogue Template Resource Info Customization
I've already written about several problems I'm having with SDP Service Catalogue Templates. I'm trying to find workarounds since the issues aren't being fixed. However now I'm running into a frustrating issue where I cannot change the order of the custom questions within the Resource Info. Can you PLEASE put in the ability to drag and drop the order of the Resource Info questions. It makes editing very difficult if one decides to change the order or add a new question in a specific spot in the
Customising device snapshot dials to include free disk space - OpManager 11500
We would like to customise the snapshot page to be able to view the Free Disk Space for the C and D drives of virtual devices by default. As there seems to be a limit of 6 dials then we are happy to sacrifice others e.g. Response time and Disk I/O usage if this can be achieved. Thanks JB
License Keys Retrieval
We originally purchased Service Desk Plus and Desktop Central to help manage and track our software and the License Keys for all of the software. With recent changes made with some of the Software Manufacturers, we are no longer capable of retrieving those keys. When we inquired as to why we can not get those keys, we were given the following response; "I did check this part out and was informed that for now the license keys will not be fetched for any softwares, but down the line they might go-ahead
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