Technician - Associate Accounts
I recently changed "Related Settings" for my Account Sites to "Refer Default Settings". This corrected an issue with no Support Groups showing in the dropdown on the Request form....now I noticed that when I look at a Technician, there are no "Available Accounts" for me to associate to the technician. Are they connected? If not, how do I get the complete list of Accounts back into the dropdown on the Technician form?
Cant start the service
Hi all My name is Reza I have problem with Netflow Analyzer 9 I cant start the service and the error is like this the ManageEnginee Netflow Analyzer 9 service on local computer started and then stopped. Some service stop automaticlly if they are not in use by other service or programs What should i do to solve this issue Thanks
List of open fixes to ServiceDesk?
Hi, Yesterday, I upgraded our installation of ServiceDesk from v9 build 9035 to build 9040. It seems to have introduced an email formatting problem (no line breaks) when replying to requests from within Service Desk. This seems to be being tracked through reference SD-58889 Is there a list of 'in progress' fixes, which we could refer to before applying any future updates? (e.g. in case there is a recognised bug, that is not yet fixed) Thanks,
Add approve/decline links in the PO approval and request ticket approval emails
Add approve/decline links in the PO approval and request ticket approval emails. The user should be able to click an approve/decline link in the email which would immediately and automatically set the PO/ticket request as approved or rejected without having to click on another screen. The links should work on smart phones as well as traditional email inboxes. The current process is that the user must click a link in their email to get to a screen where they they click approve/decline. I would like
Requester view of assets
Please create a role which will only allow a requester to view assets, as well as create/edit/run reports on assets which are within their department.
Automate creation of user attribute
I want to automate creating a mail address for Google App's in the pager attribute. Is here a way to do this with ADmanager? When a new user is added to AD they would get an internal mail address stored in the mail attribute username@yourdomain.com. I want to copy that username to the pager attribute so that it looks like this username@google.yourdomain.com. The reason I need to do this is that we use the mail attribute on our internal mail server. Google provides a AD sync called GADS which
Support for relationships between sites?
I have set up a multi-site account (5 sites) with switches and other assets at each site. MSP is not letting me add a relationship between switches if they are in different sites. I got around the problem by temporarily putting all the switches in the same site, creating the relationships, and move them back to the appropriate sites. The relationships DO stay, however this is a time wasting effort. Is there something I am missing or is this a bug? Thanks. edit: We are on 8.3 Build 8308
Add Purchase Order in body of approval email
I would like to include the body of the Purchase Order (PO) in the body of the approval email sent to PO approvers. For reference, the PO body is currently displayed on the web page which the approver sees after clicking the link in the approver email. By having the PO in the body of the approval email, it would give the approver greater ability to easily see what they are approving/declining. The body of the PO is also already included in the “Email the Owner” functionality found on the PO website
"My Approvals" list
Please add a “My Approvals” list which is easily accessible from the web browser & mobile app, where the user could access the Request or Purchase orders which require their approval & perform the approval.
Client notifications
If i do not add a client address in to "notification address" field, then the client do not recive notificatios when a ticket assigned to a technician. Do i realy have to add client's name in to both fields, when i create ticket recived by phone? Is there any way to automate adding address in "notification address" field? and one more thing, when i recive a ticket by email, there is no "notification address" field at all =/
Edit the PO Formsheet
Hi, I have searched the forum but haven't succeeded. Is there any way to customize the form sheet of a PO more or less completely ? Means where can I set the mandatory fields / inputs, were can i take out the header with the logo, etc... where to reduce the fields ? We only need this sheet for internal purchasing at the Order Handling office. they will enter it to tthe ERP system. Thanks in advance T.
Add Tasks option in Print Preview of Request
When I want to get everything printed for a request, I'd like it to include all of the tasks and their statuses. I saw that the WorkLogs get put on the screen but I don't get any other information about the tasks associated with that particular request.
Backup fail during upgrade from 8217 to 9000.
Hi, we're processing to the upgrade of our servicedesk application. We're facing to the below issue during backup process. the file generation seems to stop after the creation of the data file as indicated below. The progression from upgrade windows is continuing to move but no movement from backup folder after 40 minutes of waiting time. Please advise. Thanks, Jed
Date Format / Timezone
With Desktop Central, is there a way to report on the time zones and date formats (eg m/d/yy vs d/m/yy) for all of the computer in the inventory? I suspect we have some inconsistencies and need a way to track them down.
Patch Deployment
Hello, We are currently using Desktop Central and want to automate patch deployment, we have got it working and installing the patches but after the reboot it fails to scan again and continue installing new patches, is there a way to do this.? Thanks and kind regards David
"computer not in contact" email settings
Hello We have daily email notifications from DC Is it possible to change periodicity? We don't want to have it daily Dmitry
CCTV View in SharePoint
so using an iframe combined with cctv view and embedding the user name and password into the url as outlined in this post: https://forums.manageengine.com/topic/viewing-cctv-or-dashboard-outside-of-opmanager#49000003898078 i am able to successfully embed a dashboard view into SharePoint for my users to look at. See my attached screen shot. The problem i have is my users are actually able to follow links in CCTV view, view other dashboards, individual servers, and even change server asset information!!!
SDP 8.3 Build 8307 creating new requester even though one already exists
Came across an odd bug/error/something today. All of our requesters are imported from AD. I created a request via Quick Create. I typed in the users name and selected them. The account/site were filled in automatically as I tabbed down to the subject and description fields and filled in both. I then click Add More Details, selected a group, a priority and a category and clicked Submit request. The request was created and all seemed fine. A while later we got a call from the user wanting to know if
Netflow - Windows - run.bat freezes at Connect to : [http://localhost:8081]
Hi, I download Netflow onto my PC to test, however I am not able to get it to work. When trying to start Netflow Analyzer, the server does not start. So I did a run.bat from the \bin folder and it freezes at: Server start in :: [30011 ms] Connect to : [http://localhost:8081] Am i missing something. Any help would be appreciated. KM11
Best way to include other users on a request.
What is the best way to add additional users to a request so they receive email updates on the status of a request. For example, if a store manager creates a request I want to include the area manager in those updates on the request. Is there an automation I should create or possibly a group? These are not technicians we are dealing with but additional users I would want to add as almost a "cc'd" recipient. Thank you ahead of time for your help. -Russ
Constant Windows Security prompts - SSO enabled
Hi, I have configured SSO following the guides and have my domain in CAPS, have the fqdn domain hidden from login, have the intranet zone set via GPO, have NTLM2 enabled via GPO but I am still getting constant security prompts. It doesn't matter if I put my password in or press cancel the helpdesk still works. I have removed both NetBIOS and fqdn domains, reimported them, created new computer account, reimported users etc. nothing works to remove the prompts Any suggestions where to investigate to
Transmit data to a script
Hi. I want create quick actions in the servicedesk custom menu use powershell script, How can i transmit data (ex. requester login) in a script? thanks.
Ticket technician managed by other groups
could help me with a report where you can see the ticket that have been scaled or transferred to other groups of assists for a technician in specific.
Long restore time
Hello. I am restoring ServiceDesk Plus, database only, in my DR environment using restoredata.bat and it is taking 9 hours to complete. The SQL process is using 100% CPU at the time. The database is only 14GB in size. Additionally, it generates a 50GB transaction log during the process. Can anyone help reduce this restore time, and also the transaction log size (I have already set the recovery mode to simple). I suppose I could restrict the size to 5GB or 10GB if no better suggestions are available.
OpManager
How I can reset the OpManager password, I forgot it. Thanks
"Send notification to group technician(s)..." option in support groups doesn' save
"Send notification to group technician(s)..." option in support groups doesn' save. I set all 3 checkboxes in suppoort group. Fill string "Notify to" (choose technicians from list). Then press save button. System says me "SUCCESS :Group details updated successfully" . But in fact nothing saved. If i enter the defined group again - there is empty checkboxes. And notice not send also. And in notification rules if i choose checkboxes on group notification there's also no send emails with notification.
Problem starting server
am trying to start the server but it show me this error please help me hot V 9001 DB MS sql Please check the Logs file which is attachments
template incident field
Hi! in the settings option has incident-additional field I create a field there on multi-line and add it to the incident template The template of the incident, this field is displayed in two lines, but it can be expanded in the lower right corner Is it possible to make display of the field in the template incident at a rate of more than two lines? For example 10 rows and twice as wide. Thanks Best regards, Yevheniy
Desktop Central offers new localized versions
We are happy to extend our language support to Dutch, French and Italian from Desktop Central 9 build #91000 onward. All you need to do is to "personalize" the product by setting the "Display Language" . Go ahead , download now and get Desktop Central to work in your language. Cheers! Mystica
Automate Patch Deployment - Many APD tasks or Single APD task with many patches?
Hi I'm creating APD's for different third party vendor's - such as Adobe \ Java etc Which will create quite a few tasks Is it better to create one task and add all the 3rd party patches to that or create separate ones as I'm doing. How does scanning cope with lots of APD's potentially running at the same time? Andy
Managing Issues for Sub-Account
Is it possible for a contact associated with an account which has sub-accounts configured to create an issue for the sub-account? From what I can see it is only possible for this contact to create issues for the "master" account.
Email alerts not working correctly
This morning one of our LAN switches went down, but OpManager didn't send an alert of it. There is a notification profile configured, settings below. Any ideas where to start troubleshooting?
how many time change "duebytime" in reqest?
Hello! plese give me a cue , how I can see how many time in request change "duebytime" ? is it have a some triger , or some report?
IPMI Monitoring of HP servers
Hello, Can anyone explain, what is purpose of IPMI ip address ? Is it an iLO ip address ? ps. OpManager 10 Thanks
Where to find data about merged ticket - sql
Hello! I'm reading data about changes history of work orders from database of SDP (I have MS SQL db). And now I need to get data of merged ticket, but I cannot find it in history table, it is totally deleted. Is it true that after merging all data also changes history is deleted from SDP database? In HistoryDiff table there is no history about this merged ticket, in History table too. Where can I get previous data of the ticket before it was merged? From which table? Thanks.
Merge request error
FAILURE :Problem while trying to merge this threaded request with the selected request. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File. 9.0 Build 9035
Relationships deleting
hello am trying to delete relationships between business service and software through list view but it only show me 10 result per page can I change that or delete the entire relationship plz help
Patch detection for Mozilla Firefox 37.0.1?
I'm not seeing any patch detection for Mozilla Firefox v37.0.1, which became available starting April 3rd (three days ago). Is there a reason for the delay? According to the official Release Notes: https://www.mozilla.org/en-US/firefox/37.0.1/releasenotes/ there are some important security and bug fixes in this release, and I'd like the ability to scan and patch our enterprise workstations as soon as possible. (Yes, I understand that I could push the entire Firefox v37.0.1 package out to all affected
When connecting to AD users can not log in with your username / password
I have a problem AD configuration is set up correctly , but for some reason come under their user accounts can go only users with Administrator rights. Another says he is not a valid login and password
Patches deployment
Hello, When patches are deployed, are they being pushed to the servers/workstations, thus, filling up valuable space ? If so, where do change the settings so these patches are deleted once installed ? Thanks, - Harry
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