FREAK Vulnerability
I contacted support and all I've gotten back was a we will get back to you and it has been over a week. Self service is vulnerable to the freak vulnerability and I am looking for a fix. https://www.ssllabs.com/ssltest/ if you want to test your own setup.
Fortigate MIB
Hi I'm getting an error when load the new Fortigate MIB, please can you look at the below error and the attached MIB and advise accordingly. IMPORTS failed: Could not find the file : C:/PROGRA~1/MANAGE~1/OPMANA~1/./mibs/INET-ADDRESS-MIB
Separate Workarounds and Solutions
Hi, Workarounds in Problem Management are not something that we use a lot. However when when a workaround is created it is added to the list of solutions without any distinction. Which means that when browsing and searching in the solutions tab we do not see the difference between them. The only way to do it is to add a keyword but it is not user friendly. Would it be possible to add something like tick box and a filter ? Regards, Aurelien
Can Servicedesk Webserver be hosted on DMZ? if yes kindly share the steps..
Guys, I am curios to know if the webserver can be hosted on DMZ
how can i see the olds requests?
Hi everyone, i got one question how can i see the old requests? after i close, they gone and i cant find out in anywhere, leasts in the reports. I use manage engine standard version
Servicedesk+ does not show multiple Monitors in Workstation assets?
Hi Guys, Servicedesk+ does not show that i have 2 monitors attached to my workstation. Can this be fixed? I can see it has multiple monitors in Desktop central. Cheers, Jamie Cameron | Service Desk Engineer | Central Otago District Council TEL (03) 440 0699 MOB (027) 221 5993 FAX (03) 440 0661 EML Jamie.cameron@codc.govt.nz WEB www.codc.govt.nz
Screenshots in Notes and Worklogs
Just as important as the initial incident screenshot, we often need to have follow-up screenshots, whether that is directly related to the work on the incident or to changes subsequently made to address the incident. From what I understand, both the notes and the worklog are unable to capture screenshots/screen clippings. What are people doing to workaround this significant omission? Thanks, Adam
Resolution Emails not being sent
I have an odd issue where resolution emails are not being sent to requesters. Other outbound emails are working fine and inbound are processing fine too. Was working ok yesterday morning then stopped working after adding a couple of extra filters to the spam filter and junk notification filter (“Auto reply” and “Automatic Reply”). I've since revoked those changes but still no resolution emails... I attach an extract from our serverout0.txt log file detailing the notification events. The first Request
Modify/Remove Custom Field for Service Requests
How can I modify/remove Custom Fields for Service Requests? Incidents have their own menu option, but I cannot find a method to perform the same action for Service Requests. Cheryl Ankrom Jennmar Corporation
Account status - additional field
Dear, I would like to know how can I block opening requests for selective account.. I would suggest to have "Account Status" field where if this option is defined as blocked or inactive... no tickets will be opened for this customer .. or at least pop up message will appear to warn the user on this.! Thank you.
Automation task to create dynamic AD group
Hi, We are trying to fill an AD user group with members from specific OU's on a regular base. I started with an automation and the task automation is "Add to Group" then at the object selection tool i was looking for a custom report, but i can't find any custom reports in there? Is there another option to achieve this? Thanks
Modify default widgets on the dashboard
We can add custom reports to the dashboard, but they get hidden on the bottom of the screen due to all of the default widgets present. It would be nice to be able to remove them.
Survey not-applicable
Would like a N/A (not applicable) option for the survey questions that does not affect scoring if the requester selects that option.
modify approval form
Hi. I have a question. You can modify a form *approval* ? We need a sombody field for fill whith approval user. Now this form is consider two select(approval and not approval) and field comment. We have several template in this approval form and select this template in different types of applications. Best regards.
Could customize approve detail in approval link
Hi everyone I would like to know how to customize approve detail. I would like adjust approve detail remaining to only attach file. Thank you
How to set more Request approval setting ?
Dear Support team or Special user. How to set Request Approval Settings follow these? 1. When I Approve another ticket I need to change request status to "Approved". 2. When I Reject another ticket I need to change request status to "Reject". Do you have any solution ?
Potential issue With Chrome and new text editor in build 9039
I've gotten 3 reports from Technicians and Users that the new text editor sometimes acts up when using Google Chrome. So far I've been able to reproduce it once. I was going to open a ticket with support but then my technician closed the incident from another browser (internet explorer or firefox) and now I can't reproduce it again. The behavior is such that you can't get a cursor or type in the text field. The tool bar along the top looks odd, more spaced out, possibly missing some buttons.
Issue with ServiceDesk Plus 9.0 Build 9038 & Firefox 36.0.1
We recently upgraded our ServiceDesk Plus to version 9.0 Build 9038. When I open ServiceDesk Plus using Firefox 36.0.1 and go to Requests - Open a Request and go to the "Resolution" tab, I am no longer able to enter a resolution. The cursor will not appear in the Resolution box from Firefox. This works fine from IE 11.
Reports keep sending after report deletion
I have a report that keeps sending out via a schedule. I have deleted the schedule and also deleted the report. Is there a way to purge the report schedules?
Manually send out survey
Is there a way to send out surveys manually only? We would like to use the survey function, but we don't want it to send out because of a password reset, etc. We have many lockouts with some of the software we use and many people call often and we don't want to harass them with surveys. If we could make it possible to send out surveys manually only, that would be great. Thank you.
Error while creting HA with MS SQL Server
Hi, While setting replication with MS SQL Server 2012, I get the message "ERROR OCCURRED: Illegal group reference." Any ideas? Thanks, RB
Can't unenroll users in 5202
I'm running 5202 and cannot unenroll any users. I go to the Enrolled Users report, and find the account I want to remove. Click the X button Get message: "Are you sure want to Disenroll this user? Note: The technician status (if applicable) will be deleted." Click Yes. The page refreshes, but the user is still there.
Prevent removal of agent
How do we "prevent" users from removing the Desktop Central client? I know how to remove the Uninstall option in Programs and Features but that doesn't prevent them from uninstalling it through other methods.
Random issue with resolution field
Hi, Since upgrading to latest build we are having a problem with the resolution field in requests. If I use chrome to try and enter a resolution I see the box but can't type in it. If I use Internet explorer it seems to be fine. However if my colleague uses internet explorer the only entry he can click on is now not in the actual box but a random area of the screen. I've attached a screenshot of his screen. This has only happened since we upgraded the build earlier this week.
How to restrict desktop central to uninstall any update or app
Hi, How do is restrict desktop central not to uninstall any app or update. Where do i navigate to setup this option. Thank You Dinesh
About App Repository
Hello, Although the "App Repository" list is blank, when I try to add Android Enterprise new application the system gives an error message " "App xxxx alreadys exists in the Repository" How can i solve this problem ? Thanks..
Update Additional Fields Directly through SQL
Is it possible to update directly via SQL (or some other means) a pick list on an additional field? I have a database with entries for certain products, I would like to query that and have that as the "pick list" (we would obviously have to write the sql to move the data).
File Audit Actions - EMC
I am wondering if anyone has setup or built a File Move File Audit Action for EMC within ADAudit Plus?
Third Party Patches - need to be able to select which of these patches impact System Health stats
the inclusion of TP patches in the calculation of System Health status is not working as my team would prefer. We want to automatically apply patches (approval) and we want to specify which TP patches are included in the calculation of PC Health. The recent inclusion of CCleaner is an example. We do not need PCs that are missing that patch to be reported as "vulnerable". Instead, if they were "healthy", we desire them to remain healthy for our tracking purposes. Is this on the road map and if
Number of views in Requests and its customization
Gents, can you please add an ability to change a list of views for requests ? At the moment there a lot of useless views. You need to spend some time to scroll this long list to choose the correct one. Would be nice if user can create a personal favorite list of views, which will exist at the top of the view list.
Service Desk Plus free questions
Good day, I am a customer of Manageengine that uses ADmanager and other products We are thinking of installing Service Desk Plus Free edition to handle a small amount of tickets that will be handled by less than 25 technicians. I saw that the limitations were lifted on the web site on the amount of technicians that can use the system. However I found documentation that says five users. Which one is it? Also I want to try the change management feature and it says add on. How do I add on? Thanks
Purchase Module GL Codes and Cost Centers
In the purchasing module I would like it to display the NAMES of the Cost Centers and GL Codes along side the numbers in the drop down list when creating a PO. It can be confusing to select a GL Number without a reference to what it refers to. We end up having to refer back and forth to figure out which GL Number is the correct what to choose. If the drop down list included the name of the GL code or cost center then it would be much easier
Survey Schedule
Two features I could see in the survey schedule: 1) Send survey every X requests closed by technician 2) Manually create surveys to users (as an admin, I may want to target specific surveys to ensure the same requester doesn't always receive a survey).
Notes Email Requester
There should be an option in the notes on a request to "Email this note to the requester". Sometimes we want to let the requester know of the note as well (so they know we are still working on the issue/request) without having to take the extra step and send it again in a reply (thus duplicating process).
REST API and Custom Fields with Spaces
We have Manage Engine Service Desk 9.0 build 9009. Using the RestAPI, we are able to successfully create incidents and populate various fields in the service desk ticket. There are two custom fields that were created, but we are unable to set the fields on the XML post. The names of the two fields are Client Name Billable to Client These fields have spaces in them and we don't know what XML element name to set in order to populate them on a post to ADD_REQUEST. We changed the name of Client Name
Request Helpdesk Feature
I have installed Desktop Central MSP and Service Desk Plus MSP on premise. When users try to use the "Send Request to Helpdesk" feature it responds with an error message stating it cannot send. I have setup the API connection and have a green light on all settings in both admin sections and I have enabled the helpdesk feature in Desktop Central. I performed a google search and found hardly nothing on the issue. Can anyone help?
HTTP 400 bad request
Dear Sir, when i change the database to MSSQL I go this message �HTTP 400 bad request� if I change the database beck to MYSQL it works fine need to know why this problem appeared when changing to MSSQL :?:
Enforce Asset Discovery without overwrite
I have a set of assembled computers (non OEM) over AD. I configured agent, network and AD scans, however, each time, some computers are overwritten because most of computers I have are assembled with no service tag or ID. How can I overcome this and successfully input all possible computers without overwriting existing ones? Another inquiry goes for network printers, how can I move a scanned asset from Workstation to printers category?
snmp V3
I have HP Procurve 2510 Switch and want to SNMPv3 Configure with Opp Manager
New Technician seeing end user portal instead of Technician portal
Hi all, Our IT deparment expanded and we added two new technicians. After installing the new license I am able to add the two new technicians. The issue is the new technicians are seeing the end user portal and not the screens that our other technicians are seeing. I have set up the accounts the same way as our other technicians but still they are seeing the end user portal.
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