Hotfix 7944 released
Dear Customer, Today we have released our new hotfix 7944. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Features and issues fixed in this release as follows Features/Enhancements : Sl.No Feature ID Description 1 11051 User Roles - Advanced Permissions provided for Activities (Tasks & Events) module, Request Reply, Forward, Notes, Canned Responses, Products, Query Reports and Scheduled Reports Issues Fixed : Sl.No
How to convert to datetime format DD-Mon-YYYY HH:MM:SS (ie. 03 May 2015 19:45:10) from LONGTODATE(xxx) ?
Dear All, How to convert to datetime format DD-Mon-YYYY HH:MM:SS (ie. 03 May 2015 19:45:10) from LONGTODATE(xxx) ? please help Thanks
Pervention of agent update
Is their a way of preventing DC from automatically updating the agents of devices in an OU We use VDi and the desktops as none persistent in that they are deleted every time a user logs off. I would like to disable DC from trying to update the agents on these devices as it's a pointles task for DC to do and for the VDi desktops to perform at every logon. At the moment when we have an update I turn the master image on and allow that to update and then the new agent would appear on the VDi desktops.
Rest API Add assets
have a question about using the API for Service Desk Plus. Can I use a C# application to add, delete ,and update assets? Is there any C# sample code that I can have a look at that anyone knows of?
Report for printers cartridge left
Can I generate a report, where I can see, how much toner left in the network printers? Can servicedesk scan network printers?
How to get time elapsed
DEar All, How to get time elapsed between: DateTime Created vs DateTime PickedUp DateTime Created vs DateTime Assigned DateTime Created vs DateTime Resolved DateTime Craeted vs DateTime Closed Please help Thanks
Can't edit Business Services
Hi, I have populated Business Services in CDMB with various entries. However we are finding that our Technicians can't edit an existing Bussiness Service entry or create a new one. The edit and new buttons are not visible. They are when I try with my admin rights. Obviously our Technicians do not have full admin rights on SD+ What can I do to fix this please? thanks Chris
Machines Display No Data Periodically.
Hello All, Periodically certain machines on my network will display no data on Opmanager, however I know the machines are up and running. Has anyone else had this issue that can point me in the right direction. Thank You, Dale
remove the proxy settings
Hello All, I am using SDP 9.0 Build 9041, I am trying to remove the proxy settings but no luck :-( when trying to remove the fields I get an error message that those fields cannot be empty.. is there any way to remote them and disable the proxy? thanks Win
SQL Health Monitor - Numbers are too high
The numbers being reported in the monitor seem way too high, almost like they need to be divided by the total number uptime seconds.
what needs to be activated so that the indicator appears when a request is long overdue?
what needs to be activated so that the indicator appears when a request is long overdue?
Merge requests after a search in request list view
Good afternoon, I have notice a strange occurrence when I am searching in the request list view. I search for a string in the subject field, and it gives me the list of requests with that string. I then merge a few of these requests. If I do this multiple times, after a while they no longer merge. So, by the fifth or sixth different search and merge activity, it just doesn't do anything - the requests remain as they were when the search result came back. If I then open another screen (Admin, Solutions,
Moving Monitor groups to sub groups.
I noticed that there is no way to move a Monitor Group into a sub-group of another Monitor group. I am currently going through and cleaning up all our monitors, i kinda wish for this feature. Moving sub groups between Monitor groups would also be favorable. Cheers.
Importing resources via CSV
Hi There, Importing password resources via CSV over 200+ but post import there are only 50 or so available. Please let us know what to do? Kind regards, Haji
Determine Windows Installation Date
How I can determine my computer’s Windows Installation Date (" Original Install Date:" field into systeminfo windows utility)? Windows OS Software "Installed Date" field into Inventory -> Computer Details-> Software is empty ("-") such as a Version
Upgrade from 9039 to 9040 or 9041 failing
Trying to upgrade but it keeps failing during the initial extraction. From updatemgrlog0.txt... May 4, 2015 7:15:05 PM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : May 4, 2015 7:15:05 PM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Invoking UpdateManager in UI mode May 4, 2015 7:15:18 PM [com.adventnet.tools.update.installer.ApplyPatch] [INFO] : The ppm file path:C:\Temp\ManageEngine_ServiceDesk_Plus_9_0_0_SP-0_41_0.ppm May 4, 2015 7:15:18 PM [com.adventnet.tools.update.installer.ApplyPatch]
Asset Scan in SDPE to remote office with dynamic IP
Does anyone know how to monitor remote office asset via internet connection? By the way, remote office asset is using dynamic IP without AD.
Migration/Fresh install questions
I have build 6505 running against a MySQL database on a Windows 2008 R2 server currently. My manager has asked me to build a replacement for this I need to install the latest version (build 7600) on a brand new Windows 2012 R2 server with an SQL database as the backend. There will be a short period where both servers will have to run concurrently while we confirm successful migration before we shut down the original, this is to ensure we can rollback if necessary. I have a number of questions about
missing imported resources
In password manager pro, I've imported workstations from an OU in my domain. When I go to AD, it says that I have over 7800 workstations. But when I go to Password Manager Pro, it says I only have 981. I've tried re-importing the workstations, but it says that the devices are already in. Help! Thank you!
Cannot change local administrator password
HI there! I'm trying to change my local Administrator on my computer through PMP. We do not want the agent running on my computer. When I try to connect, it says that it fails. Help! Thank you!
No Desktop Central Integration Icon in Service Desk
Any idea why I am not seeing the Desktop Central Integration icon in Service Desk? Thank You
Applying Business Rule in Service Catalog
Hi Karups, Can we apply a business rule to service catalog in such a way that if suppose i have a technician group named as Email then any request raised through Email service catalog feature should be assigned to Email group and only the technicians under that group should be able to view that request. I have created such a rule and the role for the technicians but it didn't worked.Attached is the screen shots of the same. Awaiting for your reply. Thanks, Amandeep S. Deol
Canned Response
Is it possible to insert the canned response and not over write the title and description? This is a fantastic feature but our users would still like the original ticket description left in place. Regards Graeme
print request and automation of departments for new users
hey guys, I've got two questions. first of all what do I have to do if I want to print a request ? mainly about if someone creates a reuqest for a new user and want all the data from the template on one sheet so we can send the printing or just the .pdf to our host etc. and also how could i manage it that i don't have to create a a pick list for our departments in the request manually ? there must be a way to make it more easy i mean there is no real problem in crete a pick list for a request but
Exception while trying to add new Product-Vendor details. [ For input string: "" ]
Anyone else getting this? When attempting to change pricing on an item in"Asset Management-Products" This item is used for 3 different suppliers and when I tried to change the price for one of the suppliers this is the error message received. It did, however, remove the price that was in there and put it back to $0.00. Thanks
Exchange Reporter Plus Build 5010 Released !
Hi Everyone, We are glad to announce the release of ExchangeReporter Plus Build 5010 ! Below are the new features, enhancements and bug fix included in 5010. New Features: Office 365 ActiveSync Reports ActiveSync Device Details lists all the mobile devices synced with the corresponding Office 365 mailboxes. Device Policy Application Status report displays the policies applied on each mobile device and its application status. Mobile Users by clients displays the client type (EAS or MOWA) for
Migrate EventLog to another server?
Hi ME, We are using EventLog Analyzer 7.2 with MSSQL 2008 R2. Now I want to install a new server with EventLog Analyzer 10 with MSSQL 2012. So I want to ask: - How can I migrate all config/settings from old server to new server. I don't want to add host manual because I have many host ( >400 host) - The old server (EventLog 7.2) keeps logs for 2 years. How can I import to new server? Thanks so much.
How do you navigate this?
I am not seeing links to return to the main screen when in a node screen. What am I missing? Is there a tutorial on how to navigate? I am liking what I see so far, but it needs to be easily navigable. One other thins, I see no banner with a help link to tell me what it is. It also goes right to the dashboard on login, is there a way to change it? http://localhost/apiclient/ember/index.jsp#/Home/Dashboard/dashboard.name.overview
Problem with importing widows event logs *.evtx or *.evt
Hi, Are there any extra steps necessary to import widows event logs *.evtx or *.evt? I’ve got ELA build version 8.0 (upgraded from 7) installed on Windows Server 2003 , and when I try to import windows event logs nothing happens, No matter how long I will wait Report Type field is in “in progress” I use fallowing options: Choose Log Format: Windows EventLog Time Interval: Run Once Log Type: “I choose appropriate format” I thought It may be because I use windows 2003 so I Installed ELA trial on Windows
Forward ticket to another group
Hi Is it possible to forward a ticket to another group within SCP? I understand the duplicate ticket function. Is duplicating the correct method instead of forwarding? Is it possible to create a group for emails as in Outlook? Regards Graeme
Plugin: Network Configure Management can't detect device in OpManager Database. Error when use SSH backup configuration!!!
Dear Support, Now my system have some issue, please show me way to fit it? 1) IP addresses of devices can’t be detected in NCM plug-in, even though those devices are added and defined in OpManager. ( Device : Cisco ASA5520, HP Switch) 2) I use Telnet to backup Cisco devices successfully, but there is an error when I use SSH to backup HP devices. Moreover, my group wants to move all protocols to SSH for backup process. Can you let us know meet ability of this requirement? ( Device :
Switch configs not downloading to tftp server on 2nd interface
Hi, We have DeviceExpert build 5981 installed on MS Server 2012. The server has 2 interfaces on different vlans. One vlan is able to download configs via tftp without issue. The other isn't as it is trying to find the tftp server on the that is on the 1st interfaces vlan. So the command that it is running is: copy running-config tftp 10.0.0.X SWITCH_CONFIG instead of copy running-config tftp 10.0.100.X SWITCH_CONFIG I have set tftp to bind to all interfaces (0.0.0.0) but it doesn't resolve the issue.
Issues with renewing SSL Cert
Anytime we go to deploy the server after renewing our SSL Cert the application fails. I found this in our logs and wanted to get some insight . [07:07:46:306]|[03-25-2015]|[SYSOUT]|[INFO]|[22]|: [JBOSS] PoolTcpEndpoint: Endpoint [SSL: ServerSocket[addr=/0.0.0.0,port=0,localport=443]] ignored exception: java.net.SocketException: SSL handshake errorjavax.net.ssl.SSLException: No available certificate or key corresponds to the SSL cipher suites which are enabled.java.net.SocketException: SSL handshake
Highly avaliable opm
I want to know, below OPM plugin support HA? 1, the APM plugin; 2, the NFA plugin; 3, the NCM plugin; 4, the ELA plugin; 5, the FWA plugin;
OpManager and Service Desk
Hi, I install the lastest versions of OpManager Free and Service Desk Plus 30days Trial and i want to integrate both of these products. I already set up the configuration and all the CI's that i have in OpManager, Service Desk Plus shows these CI's. But when alarm is generated by OpManager, don't create automatically any ticket in Service Desk Plus. Any suggestion? Thanks, Alex
Office 2013 key not detected
Will this problem be solved in near future?
TimeSpent SQL Query for ALL records in ChargesTable
Hello, We want to generate a single report that includes ALL TimeSpent Records from the ChargesTable. If users are logging time, we want it to appear in our report. The first step we use is to return every ChargeID from ChargesTable along with the one or more Keys from the "bridge" tables, WorkOrderToCharge, TaskToCharge, ChangeToCharge, ProblemToCharge that are associated with that ChargeID. (SQL is constructed to prevent duplicating TimeSpent if/when ChargeID has multiple bridge keys). Next, the
Work log description filed SQL query report
Hello, is there is any chance to inject the filed related to the work log description in a report? what is the table name for that or at least what is the query may show the required. Thank you in Advance.
Dell W-Series AP225 Access point Trouble
I'm having issue with W-Series AP225 (internal antenna) access points, is in Trouble. I'M getting Alarm every 5 minutes. Please see Error rate interface. Errors rate for Interface 'radio1_ssid_id3-radio1_ssid_id3' is 1.268%, threshold value for this monitor is 1%. please see the attached. thanks
VMs Not Changing to Virtualdevice Even After Discovery...
So I've recently upgraded to OpManager 11.5 and so far I really find it to be a huge improvement over OM 10.x. One of the great features is how, after you create a Virtual Host (Hyper-V in our case) it finds and acquires all VMs hosted on that machine, even the existing machines that were previously classified as "Server". My problem is that not all of the VMs were acquired and re-classified as "VirtualDevice". I've tried to test the SNMP/WMI credentials and re-discover the VM, but even after a successful
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