Plugin: Network Configure Management can't detect device in OpManager Database. Error when use SSH backup configuration!!!

Plugin: Network Configure Management can't detect device in OpManager Database. Error when use SSH backup configuration!!!

Dear Support,

      Now my system have some issue, please show me way to fit it?

    1) IP addresses of devices can’t be detected in NCM plug-in, even though those devices are added and defined in OpManager. ( Device : Cisco ASA5520, HP Switch)

    2) I use Telnet to backup Cisco devices successfully, but there is an error when I use SSH to backup HP devices. Moreover, my group wants to move all protocols to SSH for backup process. Can you let us know meet ability of this requirement?  ( Device : HP Switch, Ecessa Powerlink , HP 3Com Switch)

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