Today we have released our new hotfix 7944. Customers can download the hotfix from the below link

https://www.manageengine.com/products/support-center/service-packs.html

Features and issues fixed in this release as follows

Features/Enhancements :
Sl.No	Feature ID	Description
1	11051	User Roles - Advanced Permissions provided for Activities (Tasks & Events) module, Request Reply, Forward, Notes, Canned Responses, Products, Query Reports and Scheduled Reports

Issues Fixed :
Sl.No	Issue ID	Description
1	12653	Request Tags - Delete option removed for Contacts
2	12426	Currency Value entered in Contract Total Cost is not displayed correctly
3	12445	Whenever Enter is pressed in the Request Time Entry Description,  < BR > tag is displayed in the generated Time Spent Reports instead of a new line.
4	12622	Contact and Account mapping gets lost, when the Contact is associated to Sub Account and the request is created from Contact details view interface.
5	12632	Support Rep List is not properly rendered in SLA escalation form "Assign to Support Rep" option
6	12637	GetAccount API - does not return values for Account additional fields
7	12638	Request Reply window takes more time to load, when the request having huge number of conversations.

For any assistance, please contact supportcenterplus-support@manageengine.com

Thank You

Regards,
Arun

SupportCenter Plus