From what I see, Notes is for a technician to put notes on, and worklog is for a technician to track time.  We do both.

 

We already have a feature request to reduce the size of the description canvas, one to move the notes up to where the description is, and one to be able to add in-line screenshots and images to the Notes and Worklog.

 

With complex issues, one often starts with the last technician note and works backwards from there.

 

While I'm planning to submit a feature request to generate a note from the description field of a worklog with date and timestamp, how are people presently using the two? Do your techs open a note for the work they do and they a separate worklog for the time they spent?

 

Thanks,

Adam