Email Requests to Select Tasks
Is there a way to use an Email request to select the appropriate tasks for an Incident? We currently use web based forms to generate emails that our help desk personnel review. We would like to be able to craft this email so that it generates an incident with the appropriate tasks selected.
In our case we have a long form that supervisors complete for new employees where they dictate to which of eight systems the user needs access, whether the employee need an extension and voicemail, what type of computer Desktop, Laptop or Tablet is required, etc. Is there a way to select the appropriate tasks based on E-mail Commands?