Report to extract tech involved in tickets
Hello everybody,
I need to have a specific query to extract # of tickets where is involved a specific tech (In this example TECH B).
In our internal procedure, this tech can only "work" on the request, but cannot close tickets.
This is a sample of our procedure:
USER open a ticket
TECH A is the first tech that has been assigned to this ticket
TECH A transfer the ticket to TECH B (the one I'm trying to have the report for...)
TECH B works, put notes about the ticket, finish his job re-assigning to TECH A the solved ticket
TECH A close the ticket
Thanks for your help...
Have a nice day
I need to have a specific query to extract # of tickets where is involved a specific tech (In this example TECH B).
In our internal procedure, this tech can only "work" on the request, but cannot close tickets.
This is a sample of our procedure:
USER open a ticket
TECH A is the first tech that has been assigned to this ticket
TECH A transfer the ticket to TECH B (the one I'm trying to have the report for...)
TECH B works, put notes about the ticket, finish his job re-assigning to TECH A the solved ticket
TECH A close the ticket
Thanks for your help...
Have a nice day