Probe Still Says yet to Scan

Probe Still Says yet to Scan

Hello,

I have installed the probe on my windows 8 laptop.  I have registered it and set it to do a domain and a network scan.  For the domain, what is the username format that should be used?  Either way.  The probe says that its checking in but when I schedule it to scan nothing happens.  The network scan and the domain scan have the little exclamation mark that says "yet to scan"

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