requester is a company instead of a person

requester is a company instead of a person

Currently is a request email coming in SDP on Demand is creating a new requester. This actually not fit to our organization setup.

We setup requester as a company and not as a person.
Several person can open a request which belongs to the same company.


 Here are my questions:

1.      I need an easy way to allocate incoming email request to a company.

2.      As a requester is a company I need the possibility to assign more persons / email addresses to the requester.

Is there any solution or workaround?

 

Thank you in advance

                New to ADSelfService Plus?