Move ticket if technician is not available
Dear all,
I have a question what happened in case when one technician will be on vacation with scheduled causal leave and someone will assign ticket to him or one of his ticket will be reopened?
Is a possibility in that case to move ticket to other technician automatically?
Thank you in advance,
BR
I have a question what happened in case when one technician will be on vacation with scheduled causal leave and someone will assign ticket to him or one of his ticket will be reopened?
Is a possibility in that case to move ticket to other technician automatically?
Thank you in advance,
BR
Topic Participants
janusz
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