Hello gurus!

In regards to ticket notifications, I have set the following options:

• Acknowledge requester by e-mail when a new request is received.
• Acknowledge requester by e-mail when the request is updated.
• E-mail user when a request is resolved.
• Notify requester when a request is assigned to a technician.

With these settings, my customers are getting no less than 4 emails. One the surface, this doesn't seem bad at all.  However, with the "when the request is updated" selected, they are getting 8+ on average, seemingly due to every little update generating a notification.

I had to disable the option to send an email when the request is marked as Closed -- as this resulted in 3 separate emails!  :-(

Is there an option to be more granular with what triggers an automatic update?  For example: Only send notifications for changes to Status or Notes.  I found a similar request from awhile ago, but no updates is not encouraging: http://forums.manageengine.com/topic/request-update-notification

Also, could someone explain how the system handles update notifications in general? ie If I make multiple changes within a ticket (eg status, notes, due date, etc), does it send an email for every little one or is it smart enough to bulk them together and send only one email?

Thanks in advance!

Tim