CMDB and Service Catalogue - 2 questions
When I create entries in the service catalogue, they appear under IT services in the CMDB. We have some backend services that do not appear in the Service Catalogue resulting in a mess of entries.
When we try to delete some we get errors.
- I am using the CMDB to identify all the backend resources that play a part in the service. I use the service catalogue for end users to submit service requests. I am confused as to the best practices on how to use these two tools and how they are integrated. Can someone shed a light on how to best use these two modules and how they integrate? I think this is a source of many of our issues lately with failed restores, etc.
- Is there a way for me to migrate CI's currently in the IT services section, to the Business Services section and retain the relationships?
I am on build 9038 running on a windows server with Postgress.