SQL query
Hallo I'm looking through the database tables & I'm not sure about the nomenclature. What would be the sql query to select all devices with operating system = 'windows 2012' Thanks!
Missed type when auto-suggesting solutions in Incident Request template
As I type in the Subject of my request, the ticket is dropping characters (significantly) and I believe this is being caused by the auto-search of the solutions. Is anyone else experiencing this? Any work-arounds? Should I submit a ticket? For example: When I typed "The quick brown fox jumped over the lazy dog" It came out as The ck brown x umped er zy d Thanks, Adam
Asset Form
Hi So when we add an asset to SDP on demand, we would like to add addition fields, especially when adding Non-IT assets. Are we able to customise/modify this form? Cheers Chris
Assigning Incident Template with Business Rules
I know this topic has been hit on in the Service Desk Plus forums but not in the Service Desk Plus MSP forums. Does anyone know of a way to achieve assigning a request with a specific incident template using a business rule? It does not appear to be an option or feature in MSP 8.3 build 8308 (current version I am on)
How to close really old requests?
Hello! I've got some problems. I have a lot of requests, that are assigned to many technicians. Some of technicians have a lot of really old requests (from 2013, 2014 years) with open status. They just solve the problem and leave request open. Now I Want to clean that mess. Is there any script or procedure to close requests that were created earlier than, for example, 01/01/2015? Because now I have to add info in mandatory fields to any request which a want to close.
Bond interface high traffic is lost
We have noticed that on all our servers with an 8Gbps bond interface when traffic exceeds 1.0-.12 Gbps traffic data is lost and not displayed. Reducing the polling interval reduces the problem but still traffic counters are lost and in any case this is not recommended. See image below. Can you suggest a solution to this problem. See attached image.
Can't find resource for bundle java.util.PropertyResourceBundle, key ae.cmdb.source.servTag
ManageEngine ServiceDesk plus version 9100. I have a problem with REST API. When I trying to add/update Workstation or Server, I have error: "Can't find resource for bundle java.util.PropertyResourceBundle, key ae.cmdb.source.servTag" http://localhost:8080/api/cmdb/ci?OPERATION_NAME=update&TECHNICIAN_KEY=0FB041D4-3D1C-49BD-9DAD-XXXXXXXXXXXX '<?xml version="1.0" encoding="UTF-8"?> <API version="1.0" locale="en"> <records> <record> <parameter><name>CI Name</name><value>sdp-w2k3-2</value></parameter>
Issues and Feature Request Track Space
Feature Request Track Space : Most requested feature track space is available now for ServiceDesk Plus MSP (SDP MSP) here. We implemented the Road map page or Feature request Track space for SDP MSP. User's can view their requested feature and its status from the same. They can also vote for their features and invite other user's to vote for their feature to prioritize the feature. While we cannot promise a release date for each feature request, however we will do our best to deliver the same
AD User Import
Hi, I have a question regarding importing users from the AD. If I created a user/requestor in the Manage Engine directly, and then there is a same named user being imported from the AD, what will happen? For example, I created a requester named John Smith directly in the ManageEngine ServiceDesk with not much user information, then there is a new user in the AD named John Smith as well with email address, position, etc. How will it be treated? Thanks! Geraldine
ManageEngineSQLHealthMonitor
Hello Balaji, can the health monitor tool be compatible with Azure SQL database.? Thanks, Raj
ADManager Plus rolls out build 6310!
Version 6.3 Build 6310 (7/July/2015) Enhancements : * Grant 'SendAs' permission to Active Directory (AD) users during user creation and modification: You can now set the 'Send As' permission for users right during their onboarding process, in single or in bulk, using the new option added to the single and bulk user creation features; you can configure the 'Send As' permission for existing users too using the single user modification feature. * Flexible CSV-based modification of AD objects:
ADManager Plus fixes and enhancements for build 6292 and 6300
Version 6.3 Build 6300 (May 2015): New Features: OU (organizational unit) Management provides the ability to perform the following tasks via ADManager Plus: Create OUs Modify OUs Move OUs Delete OUs OU management also offers: Bulk creation and management of OUs via CSV import Customizable OU creation templates which allow you to fine tune the OU creation process to exactly meet your organizational demands The ability to create a new parent OU, and then create the required OUs inside it. Report from
Issue in configuration upload
Dear all, I am having a strange issue on uploading configuration to device cisco switch 2960s. On some devices, I can upload configuration normally. But on some other devices with the same series+same model+same IOS+same IP subnet+same existing config (no access-list blocking), it says "upload of configuration to this device is not supported" Can anyone help me with this problem? Thanks
Deleted audit Alerts
Hi Team, Is possible receive mail notification when a device alert is deleted? Is only possible see alerts when running audit report. It is important to audit the alerts created and deleted alerts I await your help Regards Marcelo
CI Type is not default upon Item Discovery / Identifycation
Hi, Some scanned software correctly discovered through an agentless, network scan won't get its respective CI Type associated (see image below). Is this the expected behaviour? P.D: Other software items such as "Microsoft Windows Server 2008 R2 Standard" discovered using the same method do get this CI Type right after scanning. Thanks. Juan
API - lack of new lines when ADD_REQUEST used as an operation name
Hi, I'm dealing with integration SDP with other system, I have problem with answers to ticket. Everything is working fine except this. I'm sending that kind of requests: TECHNICIAN_KEY - [apikey] OPERATION_NAME - ADD_REQUEST INPUT_DATA: And im doing that on the same way, how im creating new incident - and there new lines are correct. Unfortunately, for reply this is not working. That how it looks like: I tried putting there \n, \n\r\, #&13; and this kind of characters - without any result. I have
HTML Emails
When I select to send the emails from ADSelfService Plus in HTML the line breaks do not come through propertly. The email is sent as one running line that just wraps in the users email client window. Is there something else that needs to be done in order for the email layout to carry through when HTML is chosen? Thank you!
Enrollment notification email message
I have an issue when trying to change the email enrolment notification. When I try to change %userName% to anything else, it does not work. Eg, if I try to change it to %givenName%, the email will just show Dear %givenName", instead of the user's given name in AD Example: Dear %userName%, We have deployed a password self-service tool to help you reset your Windows domain..................... This works and will show the username in the email (eg, Dear John.Smith) Dear %givenName%, We have deployed
selective USB Blocking
how to allow only usb internet dongle for user but block usb drives using desktop central ?
Delete or Modify a custom field in Templates
Howdy all! I am wondering how I can edit or simply remove a custom field I created in the Incident Templates? I have a field that was created called Level which is causing problems when we are actually trying to use the original Level field that is a part of incidents. I cannot find a way to delete, rename, or otherwise modify a new field that was created. When I place the default Level field into a template it shows the right one, but when I commit my changes to the template I receive the following
Unable to enable LDAP Authentication
Hello all, I am having a problem with my LDAP Integration. I have successfully added my DC, and imported users. However when I try to enable LDAP authentication nothing happens. Reviewing serverout0.txt I see that when I try to enable LDAP auth I get the following errors: [11:19:29:320]|[07-06-2015]|[com.manageengine.servicedesk.servlet.ClientLogServlet]|[SEVERE]|[26]|: Login user(id):3, Error occurred-->Uncaught TypeError: Cannot read property 'innerHTML' of null, in file name:http://[address
Out of Office and Auto Reply
Is there a way to not allow these types of emails from coming into SDP On-Demand?
Service Desk Plus Mobile Version request handling
When a technician raise tickets using their mobile devices (both android and Iphone) the request created are being assigned randomly to all technicians and it is neither using the Incident and Service Business rules. what do you advice? I have checked Enable Technician Auto Assign and am using ME service-desk Plus - Professional
Service Desk PLus iOS and Android application Issue
Hi, I would like to highlight that our service desk plus is not allowing any login from the application downloaded from App Store or Play Store. It prompts that the username and password is incorrect after i input my IP details. I have confirmed that the details I have input is correct because the browser version on both devices works fine. Please advise further. Thanks
where is default reply template located
I need to edit the default reply template. I do not see it in the reply templates list. Where do I go to edit it? Running SDP build 9011
SLA Report
Hi Guys, I need some help creating a report like this... Backlog Report Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Open 540 410 294 287 413 532 634 Opened 5313 5090 5328 4666 4235 5572 767 Closed 5443 5206 5335 4540 4116 5470 790 Request Backlog 410 294 287 413 532 634 611 I have Opened & Closed by month. Will be great if the report shows 12 months before the last month. I'm running SDP Enterprise 9.1 using MSSQL. Thanks a lot for your help. Gustavo
Executing Custom Menus
Hi i have upgraded to 9.1 and can see a new feature that allows me to create a custom menu that can create users in ADManager Are there any instructions on how this can be achieved as this has the potential to be a huge feature for our organisation? Thanks Adam
Best practice on logging
When we create new Windows servers, is there a recommendation or a script we could run to optimize the logging environment to ensure we capture all the events?
Suppressing Specific Alarms
Hi there, Does OpManager now has the feature(s) to: 1. Turn off availability monitoring for a device e.g. a workstation which a user can/will turn off at the end of their work day or if mobile (laptop) can take off the network. 2. However, still monitors and alert on metrics configured for the workstation such as CPU/Memory/Disk Utilization and Free space on drives, whenever the workstation is on and attached to the network. So essentially the ability to "Suppress" specific alarms. Nick
Import from Active Directory
Hello. I synchronize SD authors and requestors with Active Directory W2012R2. We disable user account in AD, while he is still available as specialist in SD company. I have questions: 1) How do I import disable(lockout) status via userAccountControl ? 2) How i can lock out requester in SD& Set attirbute like 'not for further usage'based on LDAP status 3)When we import integer fields values from AD, import process in SD end up with no issues but the imported integer field is empty? What can be the
Error testing MDM Samsung
Hi, I just install the Agent MDM Samsung in a device GT-S7580L but it doesnt scan, an error appears. What can I do? I attach file. Thanks!
How to paste a picture into solution
Hi Team I use SCP in 3 years and I installed a new server for a new project. how possible to paste any picture into Solution screen? it is too hard to prepare solution without picture in guides I think html does not support to paste into screen Thanks.
Change Home Page view
Can you change your Home Page view? e.g. I would like to bring the Task section more to the top of the page... Cheers Cathy
The ServiceDesk time more than the operating system for an hour
The ServiceDesk time more than the operating system for an hour. For example, in the operating system time 17:01, and ServiceDesk 18:01. Time zone is UTC+5. The cause and how to resolve a discrepancy of time? Sincerely. Igor Stepanenko.
Error To Transfer To SQL Database
Unable to transfer to SQL database , I got below error at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source) at java.awt.EventQueue$4.run(Unknown Source) at java.awt.EventQueue$4.run(Unknown Source) at java.security.AccessController.doPrivileged(Native Method) at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source) at java.awt.EventQueue.dispatchEvent(Unknown Source) at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown
ADSelfService Plus 5.3 Build 5302
Hi, We are glad to announce the release of the latest build of ADSelfService Plus – 5302. You can now send enrollment and password expiry notifications as push notifications to end-users’ mobiles. This release also includes enhancements to auto enrollment, forced enrollment along with some major bug fixes. Enhancements: Mobile Push Notification support for enrollment and password expiry notifications. Now automatically enroll users by creating a scheduler for importing enrollment data from a CSV
Link to Contract documents within Contracts
Hi, We use the Contracts module in ME SD. However our company policy is to store our contracts in our CMS. Is there a way to link to these contracts rather than having to store them within ME? This functionality is critical for us to be able to continue using ME SD for our CMDB asset tracking. Being able to support a URL format within the "Attach file" section would be ideal and clean.
Can it be possible for a status change on a CR automatically trigger a status change on a linked SR?
Can it be possible for a status change on a CR automatically trigger a status change on a linked SR? Example, if a SR is raised for something to be developed, a subsequent CR is raised then, and the initial SR is linked to the CR, but I would like to see some form of automation here, like: - When a CR is raised and a SR is linked to it then the SR status should change to 'Pending Development Approval' - When a CR is approved, then the linked SR should change status to 'In Development' - When a CR
Report of software not yet included by Desktop Central
Hi, Is there a report or a way to create a report that will list from the current inventory of installed software what is not currently in the main Desktop Central database of software and patches? I'd like to be able to see what I need to request to get added for future patching/deployment - I feel that many applications we have are getting missed. Cheers, Ferd
Category Import with special char
Hello i have some issues when I try to import new Categories (and sub+items). I use danish char like æøå/ÆØÅ, which shows as for example �0 (Æ0). I have tried to encode csv file as UTF-8/ANSI/ISO8859-1, but this does not help. How do I import from csv, so I keep the danish char? Thx
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