Requester Notifications
Hi, In Technician notifications we have alert - Alert(or Notify) technician by e-mail when there is a new reply from the requester. Is it possible to add similar alert in Requester Notifications - Notify requester when there is a new reply for his request (it can be send by technician or someone else). This would reduce the time to watch for changes in requests. Best regards, Dmitry
Request Tab Display Error
When users (non-techs) attempt to review their submitted tickets using the Requests Tab, no tickets are showing. However if they click the number of tickets in the Pending bucket under "My Request Summary" on their home page - the Request tab will display the tickets. Any idea on why clicking the Request tab direct generates no tickets?
Editing fileds in "request" tab
Hi! Is it possible to remove fields from "Request" view? For example, remove "Group". And what's even more important: is it possible to add custom fields? ServiceDesk Plus Free Sincerely, Piotr
Monitoring disk on linux server
I am monitoring a group of linux servers, all of which have mounted drives that point to shares on a windows server. Is it possible to configure Application Manager to NOT monitor the disk space of those mounted drives? I have the windows servers monitored with a different application and the monitoring of the mount points is skewing the statistics of the linux server. I would only like to monitor the drive space on the root ( / ) partition of my linux servers. thank you.
Any way to have "reporting to" copied on requests from subordinates?
Good Morning - Is there anyway to have the requester manager the ability to view and be notified automatically upon ticket creation, update and closure?
Monitor DNS Queries....
Can EventLog Analyzer collect info about DNS Query for DNS servers and provide a report of domain name resolutions occurring on the network? This would be valuable, because IOC for malware often involves monitoring DNS for known C2 domains, etc.
ServiceDesk Plus Snippet Of The Week | Why do you need to auto assign a change manager to a change?
Let's say Heather Graham is the change manager for all the network related changes in your organization. Your IT help desk receives complaints from multiple users of the engineering department regarding intermittent network connection. Your technicians have found the root cause to be a faulty router that has to be replaced. Therefore a technician created a new change, which in the first place has to be authorized by the change manager. But he created the change without knowing who the change manager
ServiceDesk Plus 9046 Released
Dear Users, SDP 9046 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9046 SD-59895 : Single line additional fields with 'Allow only numbers' for incidents, will no longer be converted to numeric fields as done in post 9039(Leading zero's would have been lost).Option to re-configure 'Allow only numbers' in Single line field will be available post 9100. Please refer to the below link for the steps to
Tuning OpManager 12 Beta
Hi all I installed OpManager Beta 12 in Windows 2012r2. (with PosgreSQL) Where are tuning-guides for my 300+ devices and 500+ interfaces ??? http://odarchuk.com
Monitoring Excel Services and underlying components
Hello, we want to monitor Excel Services in Sharepoint. When running different Excel reports (through SQL Analysis Services) we want to make sure that users get the right performance, and we want to see where bottlenecks occur. E.g Where is the delay when a user changes the report from "region east" to "region west" etc. and there is a 3 seconds wait inbetween. Can App Manager help here, or do we need to use other tools and performance counters? Thanks. Regards Finn Ove Lium
netflow plug in
All Traffic uncounted!
Report of DNS entries
We are trying to run a report to pull the DNS settings off each host. Each host has a static IP configuration. We tried to pull this using custom reports. I can pull IP info but do not see a entry for DNS. Is there another location we can exact this data from for all hosts?
Invalid User Credentials after demoting domain controller
I cannot login to Desktop Central 9_1_0 patch 25 after demoting a 2008R2 domain controller and adding a 2012 domain controller. Running command: 'set u' and 'set logonserver' show correct information for all. C:\ManageEngine\DesktopCentral_Server\bin>set u USERDNSDOMAIN=DOMAIN.COM USERDOMAIN=DOMAIN USERDOMAIN_ROAMINGPROFILE=DOMAIN USERNAME=UserN USERPROFILE=C:\Users\UserN C:\ManageEngine\DesktopCentral_Server\bin>set logonserver LOGONSERVER=\\New2012DomainController Unable to login with Local Authentication
ManageEngine EventLog Analyzer 10 is now available!
Dear All, We are glad to announce the availability of EventLog Analyzer 10 (GA) Standalone and Distributed Edition for download and evaluation (30-day trail). This version brings with it improved scalability, log collection and processing rate, enhanced reports, and pattern-based alerting that help security administrators to gain better insight about their security framework. Following are the new and enhanced feature set that comes bundled with EventLog Analyzer 10: 10x Improved Log Processing rate
Time Listing Problem
The times listed in our system are not in order when I run a report. I called and they said this is a bug. When is this bug going to have a patch or new release? It makes troubleshooting an issue very difficult.
Incorrect time in ELA. Wrong timezone? How I can correct it?
Hi! I have lot of syslog senders, and all logdata from them have 1 hour delta between true time (on ELA host computer and syslog senders) and timestamp (?) in postgresql data: Timezone MSK (GMT+3). All host is synchronized. After install of ELA has been adjusting time zone data ( http://en.wikipedia.org/wiki/Moscow_Time ) . Maybe in this case ? How I can fix the problem?
Can DC detect MS patches that are installed on a PC even if no DC Patch update has been released?
Need to know if DC can detect an installed MS patch such as the recently released KB3035583. We have PCs that have Windows Update active and this patch apparently has been rated as "unrated' and then upgraded to "important" and we think it may be now rated as "Critical". This means that WU will install it on many of our PCs. We are interested in DC detecting it (but we will not approvoe it - so DC not deploying) and then issuing the uninstall command and then hide the patch from Windows Update.
Opmanager 10 and DHCP devices
I have an opman v10200 and a lot of devices with DHCP maanaged IP addresses. Every time when the device gets new IP from DHCP I have to go to opman console and change IP of this device manually, because opman keeps old IP in its DB. Any chance to make opman use host name and DNS for resolving device IP? Thank you!
View of home page in service desk- 2nd post
We have noticed the list of requests pending our approvals is no longer displayed on our home page. We just updated to Your Version : 9.0 Build 9044 The only sections we see on the home page are My summary, MY tasks and announcements. Please Help Karen MY APPROVERS ARE NOT SEEING THE NOTIFICATIONS ON THEIR HOME PAGE OF THE REQUESTS THEY NEED TO APPROVED. I REALLY NEED A SOLUTION, PLEASE
SysEvtCol segfault
I am getting the following when attempting to start ELA 10... Apr 25 15:00:31 server kernel: [ 2725.923974] SysEvtCol[18257]: segfault at 0 ip 00000000f738919b sp 00000000ffb1c460 error 4 in libc-2.19.so[f7307000+1a5000] Any ideas would be helpful. I am running Ubuntu 64-bit 14.04.02 LTS in VMWare lib32z1 IS installed Thank You, Michael
Doest Show Text in PDF Format
HI Dears when i use PDF format for my reports, it doesnt show some text of my report and i have to use another format of it. my text that are doesnt show are Arabic. How i can solve my problem? I Attached a picture of it. THanx a lot
Create custom field within all tickets for only technicians
Greetings all! I need to create a custom field within all tickets for technicians to use. This will be a RANK field, used by the techs to help prioritize their work. The key for me is that the field should either be invisible to the end user OR at least not editable by the end user. Also, if there is a handy way to set this as a global field (one that automatically is placed on all tickets vs adding it to forms one at a time) -- that would be awesome! The instructions I found for creating custom
Missing PREDEFINED Alerts in v10?
Hi All, When I got to ALERTS and add an alert profile I only have two options: Compliance Alert Custom Alert I can track failed logins with compliance reporting, but I cannot easily track failed logins for real-time alerts. The documentation shows that there should be an option for predefined alert criteria. Like I said, this is missing in my instance. Build Version : 10.0 Build Number : 10004 Service Pack : SP-10.0 Database : POSTGRES Build Date : Apr_07 Build Type : 64bit Language
Open views directly with specific URL
Hi, how can specific request views be opened directly using the url in the browser ? Something like http://SDplusserver/WOListView.do?View="allopenitems" Thanks a lot for looking into this matter Matthias
What does "The sensor is operating under conditions that are non-critical mean"?
OpManager is reporting this on a new Dell PowerEdge R730 with vSphere 6.0 that we recently deployed. Not sure whether it means we have a defect or if it is a non-issue.
Custom view or Drill-Down criteria with relative dates
Hi, I would like to provide our technicians with a view showing all pending requests not updated within the last week. I tried a custom view but a view requires a specific date (e.g. 2015-06-01) and does not allow relative dates (e.g. less than this week) I also tried to use the drill down feature with something like this: DrillDownRequest.do?viewName=OpenSystem&columnNames=LAST_TECH_UPDATE&columnValues=2015-06-01 or DrillDownRequest.do?viewName=OpenSystem&columnNames=LAST_TECH_UPDATE&day=7 but without
Moderator Approval?!
I posted a problem I'm having last week and got the "awaiting moderator approval" message, it's now been a minimum of 72 hours and my post is STILL not available to view in the MSP forum. How long does it take for a moderator to look at a post and allow it to be published?
Blank page after logging in remotely
Hi, I have installed ManageEngine Service Desk+ MSP v8.3 Build 8309 (serving on port 8080) on a MS Windows Server 2008 R2 Build 7601 Service Pack 1 server, using MS SQL Server 2014 as the database. This server is a stand alone server NOT part of a Windows Domain. Active Directory authentication has NOT been enabled, neither has LDAP authentication. All users must log in manually. When I remote desktop to the server in question I can log in and browse around the Service Desk application as normal
Site name instead of SLA name
Hi! Looks like there is a GUI bug, so Site name is displayed instead of SLA name at SLA list (see screenshots).
automatically close alerts from monitoring tools
i have a clients with different tools to monitoring and i like "integrated" or create automation rule when send email to create, and when is down and close when is send email the same device is up. i find a sample similar but is not good because need know namedevice Example https://www.opsgenie.com/docs/alert-creation/automatically-closing-alerts-with-emails thanks
Number of Technicians - Standard version
Hi! Can i buy additional technicians on standard version? For example: standard version permits only 5 technicians. And for all others aspects, standard version fits to my needs. But i have to add 6 technicians. Can i buy a licence for this one ? or pack of technicians ?
Move Desktop Central database to another drive
Hello, What is the easiest way of moving my current Desktop Central database from my current C partition to another drive/partition? Anthony
Problems with Sonicwall Alerts
Hello, I having a problem with SonicWall NSA4500. Everything working, except the alert messages that SonicWall is sending. Every alert message is showing like that: dc²€ÔIy‚ õX¤ ¥ A¦ôR…4ùFaÑ ëÄÈøHÒ];Y¸Ÿ óé² X ëR·üúO€Ûuh#MG/ù}`2¿S¾sÀ• Þ]m¹N)³²¦ÞÍ·ÖÆÎ w+!³ôŠº6÷;[� ]Ö€q#8[¡/‘� ¡=ÈšÙcÚ[£øB–r ]„YÛŽˆ�®^^€‘b…Ò� eäˆw œÝO%÷4Áe¹��—!Öûð ª;øû™HáãgFK [OS~f”Hñì™àÉ ½a_g{‰Ì ×xê OòlŸ*‘RXÚ‰÷ G pèæů‘¹9Oì Âõ VÅå1S¥ÁÍ d«* À‚§±FdÞwÿþ r¢¤;-û{y «â‹¼¤ Qè4»ç' exnÓcšÝ1ÅÕ °g†7Y Can anyone help me? Thanks!
Creating reports against the SLA
I would like to create a report that tells me if I meet or exceeded the various SLA values, on a per case basis, during a one month period. I don't seem to be able to access this criteria on the Report screen. Can anyone make a suggestion? Thanks.
Cisco 6807 , Cisco 6880 and new devices with new MIB or not well known
Hi , I have a Netflow Analyzer distributed version , I'm trying to add flows that come from two new Cisco Devices Catalyst 6807 and Catalyst 6880 . I configured netflow on device and also snmp but netflow see only one interface with ifindex1 and when I use snmp discover tool with right read community nothing happen. I used the same configuration of Nexus 7010 that instead works fine. I possible that I need to add some new MIB in Netflow Analyzer? , if yes where ?
Notes: Consider notes addition as first response
Is there a way for the Notes: "Consider notes addition as first response" checked by default? Thanks
About auto login helper
I open a linux server with putty,It does nothing but open to desktop.I have installed putty in my C:\Program Files (x86)\PuTTY.And also copy to c:\windows\system32.I can run it from start > run > command line. After I put the putty.exe file on my desktop.It worked. It's also a trouble with securecrt. why? My os is win7 x64 version.My Trival PMP version is 8.0.
Restrict number of mobiles
How to limit the numbers of mobiles to only one which recorded in Ad ?
Support for STIX
This is just a suggestion. Your competitor (Splunk) offers support for STIX/TAXII. I am curious if you plan to add support for threat intelligence (JSON/STIX)? This would fall nicely under compliance. You would ingest IOC data from OSINT or even internal threat intelligence servers (like Soltra), and then match logs against IOCs to help your users identify compromised systems.
Deleted print queue
I was monitoring logs on my Windows print server and yesterday a print queue was deleted. I cannot find this information in the logs. Can you let me know if I need a certain log setting on a print server to document such an event?
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