Sort model in combobox
Hello, For friendle UI add sort to combobox with model
API Example Powershell / .Net
Hi, I am currently working on automating a lot of our build processes and am wanting to automatically create the object in the database and retrieve a new auto generated password, or store one that I generate. Does anyone have any working code they could share in either .net, powershell, vbscript.. Thanks David
Service Monitors not reporting down, when down.
Watching Web(80) with OpManager. When I kill apache, /etc/init.d/https stop, OpManager has a little orange/red dot under status for Web. Recent Alarm only shows "Currently there are no open Alarms." The service just died and there are no alarms?! I tested this with SNMP, Web, and SSH. It is the same for all. Any ideas? Am I missing something? -Adam
Mailfetch from imap-mail.outlook.com not working
We have setup a email address at outlook.com (NOT office365!) and try to catch the mail with IMAP(S). In order to make sure that there are no firewall problems I also installes Thunderbird to check if mail is available, and in Thunderbird there is no problem with the exact same setup. When I hit the Save button in SDP I receive this error: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox What goes wrong
OpManager report to list Windows & SQL servers with CPU/Core
Checked standard report doesn't have this function, is there any possible to generate Windows & SQL servers with CPU/Core number? it could help for license inventory. Thanks in advance!
Pass-through Authentication Security
On the OpManager Help Page it list the the perquisite below. http://help.opmanager.com/passthrough_api A computer account must be created in the Domain Controller for ensuring secure communication with the Domain Controller by OpManager. I have HTTPs configured, but want to know a little more information about the security of the pass-through to AD. I know OpManager doesn't have the capabilities of Secure LDAP, but was wondering what it does use. For example, does it use kerberos? This is important
Technician as a requestor
It seems that technician's cant be requestors (web form). When a technician tries to raise a request they get the following Is this a feature or is there a way a technician can rise an incident/request? Cheers Chris
Audit mailbox owner activity
Hi , i can view non-owner,delegate and admin activity audit logs but there is no feature to display mailbox owner activity audit logs . or i missing something.
SWitchport mapper add switch
Hi experts ! recently i`ve started to work with an installed opmanager system, its licensed with 150 devices and never expire time limit. i wanted to add switch to system but add button is completely disabled i suspected that if there are some limitation on number of devices (previousely there are about 30 devices added) and i delete some devices but new device still can not be added (add button is disabled) can you tell me why it happening ? thanks a lot
Edit default MSSQL thresholds
How do I edit the global thresholds for MSSQL monitors? For instance: I would like to change the default log monitor threshold from being a critical alarm to just being an attention threshold. I can go into the server, and click the alarm, and click edit threshold, and change it for that server. But I want to change it at the monitor level so that I don't have to change it for each individual server each time it happens. I see the SNMP OID for this is: MSSQL.MSSQLDatabase.MSSQLLogFiles, and I just
TimeSpent in New Custom Report - differs from Close-Open time difference
Hi there I would like to see the time spent on request, and luckily I found TimeSpent custom report I have selected 'Time Elapsed', 'Created Time', 'COMPLETEDTIME ', 'Resolved time'. As a result I get the query SELECT wo.WORKORDERID "Request ID",wo.TIMESPENTONREQ "Time Elapsed",wo.CREATEDTIME "Created Time",wo.COMPLETEDTIME "Completed Time",wo.RESOLVEDTIME "Resolved Time" FROM WorkOrder wo WHERE (wo.ISPARENT='1') I would expect that wo.TIMESPENTONREQ "Time Elapsed" is the difference between closing
Exchange Reporter Plus Build 5020 Released !
Hi Everyone, We are glad to announce the release of ExchangeReporter Plus Build 5020 ! Below are the new features, enhancements and bug fix included in 5020. New Features: Owner Activity on Mailbox is a new report developed under Mailbox Audit Logging report category that audits detailed activities like movement and creation of mails performed by the mailbox owner. Mailboxes without Retention Policies report is a new addition to Retention Policy reports that is meant to display a list of all mailboxes
logmein central comparison
does anyone know the similarities and differences between the logmein central remote control software and the Servicedeskplus MSP asset managment/remote control (NOT DESKTOPCENTRAL) features?
Failed to netflow v9 on Cat3850 device.
Hi all, Failed to netflow configuration version 9 on Cat 3850 device. We had configure netflow as below: flow record record1 match ipv4 version match ipv4 tos match ipv4 protocol match ipv4 source address match ipv4 destination address match transport source-port match transport destination-port match interface input collect interface output collect counter bytes long match application name collect counter packets long flow exporter export1 destination 172.31.29.250 export-protocol netflow-v9 transport
RestoreDB Problem
I am trying to move my installation to a new server. I installed a blank version of OpManager to destination and also copied my backup directory to the new server. When I run the command RestoreDB.bat "C:\ManageEngine_x\OpManager\backup\B1.zip" I get message file:C:\ManageEngine\OpManager\conf\ui.properties [OpManagerUtil] COLUMNSTORE INDEX set is false Unable to restore data. Make sure the build number of your installation and the one in the backup is the same. I have checked that both installations'
No "MySQL" option during the ServiceDesk installation.
Hello, I'm a beginner with ME ServiceDesk Plus. I wanted to install a Free Version of Standard Edition available for 5 technicans. I have a MySQL database on the outside hosting (home.pl) and I wondered if ServiceDesk will run on it. I run an installer on my laptop, but it doesn't have "MySQL" option to choose, only PostgreSQL and MS SQL. In Installation Guide "MySQL" box is mentioned: 14. Choose the Database between Postgre SQL,MS SQL and MY SQL . By default ServiceDesk Plus supports Postgre SQL
Blank page
Hello, When accessing netflow on http://host:8080 i get redirected to /netflow/jspui/NetworkSnapShot.jsp but this page shows nothing. Attached the logzip. Can you help please? Thanks. Regards, kaviraj
Vendor Details Report
Morning, Is there a report that will show me for each vendor I have setup, their details and which contracts they are associated with, together with the contract expiry date and value ? All the current reports that mention VENDOR, just seem to take the vendor name, and not their address, contact, tel, e-mail etc details. Thanks Ian
Struggling with GET_REQUESTS url.
(I'm doing this via Python, but that shouldn't matter too much.) I make a POST request to this URL: [base_URL]/api/json/request?scope=sdpodapi&authtoken=$token&OPERATION_NAME=GET_REQUESTS&INPUT_DATA={operation:{Details:{FROM:0,LIMIT:100}}} This URL totally returns 100 tickets, regardless of status or anything. I make a POST request to this URL: [base_URL]/api/json/request?scope=sdpodapi&authtoken=$token&OPERATION_NAME=GET_REQUESTS&I NPUT_DATA={operation:{Details:{FROM:0,LIMIT:100,FILTERBY:"Group
System Manager
Hi Under Tools \ System Manager , there is a link to 'Manage'. Clicking on this for a live client tries to open port 8022 on the server, which I thought was just for Chat. Are there other functions using this port ? I'm using the management console remotely Mark
MSP Report
Can someone help me come up with a report that will be able to tell me how long a request has been overdue? I have configured the report but i want an additional column with the information. It should be able to give the data in the following manner: 1. For the completed requests: Completed Time - DueBy Time 2. For the Pending requests: Current Time - DueBy Time The system will perform these small calculations and list the output in the additional column. The MSP details are given below:
Auto Scan
As you can automatically scan your computer during the boot process ?
Outgoing mail
Syslog message Exception while trying to send notification for the request. The logs see notifications.... m.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:1308) ... 31 more Caused by: javax.net.ssl.SSLException: java.lang.RuntimeException: Could not generate DH keypair at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Unknown Source) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(Unknown Source) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(Unknown
Tasks worklog report
Hello! We started to use "Tasks" module, our technicians creating individual tasks (not from requests). And now we can't find how to create report for worklogs in those tasks. Reports - "Tasks" does not include time spent by technicians Reports - "TimeSpent" includes time spent for requests only, not for single segregated tasks What can we do? Thanks.
Associate Incidents to Problems
Hello Team, I have an issue when trying to attach an incident to a problem, As shown in the screenshot, I'm trying to add columns to be able to search within a lot of incidents. However, I can't add the subcategory or Item as a column in that view. Since the application name in our tiers exist in the subcategory field, I need to be able to filter by subcategory. Please let me know if this is possible. Another question, The box that has the list of incidents/requests is not re-sizable... I have
VMWare hardware sensors not showing up in opmanager
Hi, We added all our ESX hosts successfully to OpManager and VM discovery, datastore discovery and other metrics are showing up fine. When browsing to the hardware info tab we see that the information from the physical server is there However, when looking at the hardware tab the sensors show up empty In our vSphere client we're able to see the sensors just fine .. What are we missing to make sure the sensors status is reported in opmanager as well? We would like all our hardware sensors to be
Change Notifications - time in epoch not utc
Email notifications of a status for change tickets are displaying the scheduled start and stop time in epoch format and not utc. Other modules and reports show time in the standard utc format. Under Personalize, the standard day, date, time, year is configured.
AD Manager Plus Upgrade not working
Hi everyone, I'm trying to upgrade my current version of AD Manager Plus 6.2.8 (Build 6280) to the new 6.3 (Build 6300). I downloaded the ManageEngine_ADManager_Plus_6_2_0_SP-10_0.ppm file from the website. When I start the Updatemanager, the process starts but it always ends with an "Uninstalling" and then an "Uninstallation Completed" status. My Windows version is W2K8 R2 Standard SP1 64bits
Mail and new incidents
Good morning, I have a problem in ServiceDesk Plus and OnDemand. I have configured to receive mail from my clients and thereby automatically create an incident. The problem I have is that if the mail is answered, the system creates a new incident. You should not put the new mail should such additional information created earlier incident? As I can solve this problem ?. Thank you.
Optionally include ticket attachments in Reply or Forward
I would like to propose the ability to have replies or forwards from conversations optionally include ticket's attachments: I'd like the system to give the user the ability to optionally include ticket attachments when the “Reply” or “Forward” button is used in a ticket. The user would be given the option to include attachments by having a checkbox for each attachment, where the user must check the box to have the attachment included in the email.
Free version: Custom Patterns?
Hello, I am using the free version to gather logs from 4 sources. I need to add custom patterns for one, a Sophos UTM firewall. I am unable to do so due to "Custom Patterns" being greyed out. IS this function not available in the free version? if it is, how do I use it? Another thing: I also seem to be unable to customize the dashboard views. are those problems undocumented limitations of the free version, or am I doing something wrong? Build Version : 10.6 Build Number : 10060 Database :
Requests: Send email with selected request information
I would like to request the ability to send an email with selected request information currently found in "Print" button, including request's attachments: Currently in a request, the user can click the “Print” button which brings up the screen below. From there, the user can choose which information they would like to print. I would like a quote to pay for an enhancement which would give us the ability to use this same type of functionality, but instead of printing, the system would Email the data
Require approval for CR's
How do I require approval on change requests? It looks like all of my tech's now can close change requests without it being set to approved. I've seen forum postings from many years ago requesting this but I can't see this feature implemented anywhere. This is not ITIL compliant which is a marketing point of the product.
Link to agent
Afternoon all, I am about to embark on my 1st desktop central install and I have a question. I have a couple international users that are outside our domain. The question is, is there an easy way to send a link say via email to install the agent. Or does someone have a workaround for this situation. Thanks, DG @madheadache on Twitter
Desktop Central API key
I see there is a Desktop Central API Key. How can I use this to integrate with other systems we have internally? Is there any documentation on this?
Error: RPC Server is unavailable - error code:6ba
unable to fetch data from to 2 DCs under the same subnet. Error: RPC Server is unavailable - error code:6ba Remote Event Log Management is enabled on the firewall through group policy. please advise. thanks
Reports by Account Manager
I need to run reports that show daily volume of Requests Updated daily. I need to see work volume. It only allows for Last Updated, so the daily numbers historically are wrong. For example: They may update a Request 3 times in a week and I need to see on a weekly report each of those updates.
Need report like this
Percentage and No. of incidents or service requests resolved by second level support (other than SD) per technician and per group/ over the total no of incidents or service request assigned to that group. i.e.: total no on incidents resolved /total no assigned. No. of tickets resolved No. of tickets assigned Percentage of resolved Per technician Per group Percentage and no or incident or service request resolved with target response time and agreed SLA by the second level
Ability to assign separate Operational Hours for different departments
We have a Help Desk department in our office that works different hours than our IT dept and right now I have to create a separate "site" for them to have different hours, while technically, they are in the same site. It would be nice to assigned them different operational hours, instead of creating a separate site, doing this creates more configuration issues. Thanks.
view account in request and requester list view
It would be nice to have a collum for Account in the request list view. right now we can only see the site. There seam to be a lot of places where seeing the account would be usefull. here are some exemples: - request list view (would also be usefull in problems, changes and projects) - Site List view - Requester search result list view - popup window that shows requester information A feature that is also missing is the possibility to search for an account (either by account
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