Deleted print queue
I was monitoring logs on my Windows print server and yesterday a print queue was deleted. I cannot find this information in the logs. Can you let me know if I need a certain log setting on a print server to document such an event?
Problem while restoring db
Hello, I'm working through a project to migrate our 4.5 AD SS server from an XP machine to Windows Server 2012 VM. I have successfully upgraded AD SS v4.5 to v5.3 w/ SP 0.1 (build 5301) on the XP machine, installed 5301 on the new server, and verified that the old XP installation and the new 2012 install are working. While following this article; I have attempted to restore the XP database.zip file to the new server, but receive the error "Problem while restoring db". I have also reached out to
DesktopCentral, Members of Custom Groups
Hi, I'd like to have a report about the members of the custom groups. Someone posted a custom query for a report of computers within no group. That query works fine. Is it possible to change it to show all groups with all members? Here's the report for Computers in no group:select Resource.NAME from Resource inner join ManagedComputer on (Resource.RESOURCE_ID = ManagedComputer.RESOURCE_ID) left join CustomGroupMemberRel on (CustomGroupMemberRel.MEMBER_RESOURCE_ID = ManagedComputer.RESOURCE_ID) where
Need Tempalate for Skype 7.5.85.102
Hi all Skype version 7.4.x.xxx and 7.5.x.xxx has big GUI issue http://community.skype.com/t5/Windows-desktop-client/Skype-Fix-for-crashes-caused-by-bad-URL/td-p/3997463 DC have only template with old version -7.5.0.101 Where is new Templates for DC's Packages ?? http://odarchuk.com
Upgrade 10030 to 10031 exception occur
C:\ManageEngine\AppManager10\bin>updateManager.bat Unable to load Disk Space related native library. Exception in thread "Thread-2" java.lang.UnsatisfiedLinkError: getFreeSpace at com.adventnet.tools.update.installer.DiskSpace.getFreeSpace(Native Me thod) at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:1 46) at java.lang.Thread.run(Unknown Source)
Active Directory Authentication Issue
Hi, I have successfully imported the active directory users into SDP, but the requester's are unable to login into the SDP. Below is the log generated: [10:00:56:934]|[04-29-2015]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[INFO]|[30]|: authenticating user : test| [10:00:56:934]|[04-29-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[30]|: User Domain Mapping Status Inside SSOUtil ---- true| [10:00:56:934]|[04-29-2015]|[SYSOUT]|[INFO]|[30]|:
System Tools Disk Cleanup not removing internet cache files
Under Disk Cleanup options, I've selected all checkboxes except for: compress old files, recycle bin, remote desktop cache files, and system restore. Under Scheduler, I chose to perform task At Logon. After I reboot the target computer, I go into ...\AppData\Local\Microsoft\Windows\Temporary Internet Files and the files are still there. Am I missing something?
ServiceDesk Plus 9044 Released
Dear Users, SDP 9044 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9044 SD-59350 : Unable to update Service Request Additional Fields through spot edit. SD-59481 : Unable to edit Preventive Maintenance Task in some scenarios. SD-58861 : Vulnerability Issue. SD-59674 : Dates in Problem/Change notifications are not formatted. SD-59355 : Draft content in the reply or forward window does not appear when
NetFlow Install error
Hi after installing netflow plug-in on opmanager and i try to open it, i receive that erro on my browser under opmanager taskbar: There was an error connecting to rm - opmanager : 8080 . SSL received a packet that exceeds the maximum allowable size . ( Error code : SSL_ERROR_RX_RECORD_TOO_LONG ) i've also enabled ssl with running command ssl_gen.bat Thanks Leo
how to upgrade and migrate netflow analizer 9500
Hello! I have the following settings in the NetFlow Analyzer server Version: 9.5 Build Number: 9500 License Information: Professional Plus - Unlimited Interfaces Database used: MYSQL OS: Centos June 64 bits I need to migrate to another host and also update the version of NetFlow Analyzer. Please tell me what I have to do to backup and restore in the new version.
Cannot enable AD Authentication
I have Service Desk Plus installed on Windows 2012 R2 and when I enable Active Directory authentication, I get an error ( User:administrator trying to enable Active Directory Authentication ) in the Support\System Log. I have reinstalled the application, and I can import users and assets, but the logins for Domain Users is not working. Can you help?
Networl Scan
Hi, Why does the network scan work properly and the function "scan now" and the "audit scan" don't? It seems that the audit scan and the "scan now", once you are inside the asset configuration, try to log in with different credentials than the network scan. If it's like that how can i set it up? Thanks in advance for the support.
Unable to start SD on W2k12
Hi I have been trying to install SD on Server 2012 R2 and have not been successful. The initial install goes well but starting of the service after install never works. I have uninstalled manually (where is the uninstall on 2012? - it installs under C:\ManageEngine, not under Program Files) and deleted the service and the registry and re-installed three times and the starting of the service always hangs on "Application Layer Started........" I then tried the run.bat method and it also failed to start.
Where do Task Status Options come from?
Technicians continue to use Status values that have been disabled, yet they are available to Close a Task. Is the Helpdesk - Status List a configuration for ALL Requests and Tasks? The only Module I see with a different set of Status Codes is within Problem/Change Management. Why, if the status value "Completed - Change Installed" is marked "Status not for further usage" is it visible and can be selected by our technicians to close a Task? Anyone else verfy this as a problem? Cheryl Ankrom Jennmar
CMDB and Service Catalogue - 2 questions
When I create entries in the service catalogue, they appear under IT services in the CMDB. We have some backend services that do not appear in the Service Catalogue resulting in a mess of entries. When we try to delete some we get errors. I am using the CMDB to identify all the backend resources that play a part in the service. I use the service catalogue for end users to submit service requests. I am confused as to the best practices on how to use these two tools and how they are integrated. Can
Can I resize teh google maps widget?
I would like to resize the google maps widget on a dashboard. Is this possible? I can resize my iFrame widgets but I now have lots of white space around the google map and would like to resize it to fill the space. This will make the map more readable too with our branches. Rob
ServiceDesk Plus 9045 Released
Dear Users, SDP 9045 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9045 SD-59818 : Unable to save the service template from the requester view tab, when the 'Select Approvers' field is not present in the template. SD-59890 : In IE 10 and below, on selecting a user and pressing the enter key in request quick create and new request page, the entire page is submitted. Please refer to the below link for
Projects Estimated Costs vs Actual Costs
Hello Can anyone write a query for the following Report Title Status Schedule Start Schedule End Estimate Cost Actual Cost Variance (Actual - Estimate Cost)
Search Employee only for login user (not guest)
hello ADManager team, can we set employee search only for successful login user?. so not all guest can do search thanks before
how to change date-time format to DD-Mon-YYYY HH:MM:SS (ie. 05-May-2015 16:41:35)
Dear All, SELECT LONGTODATE(wo.CREATEDTIME) "Created Time" from WorkOrder wo how to change date-time format to DD-Mon-YYYY HH:MM:SS (ie. 05-May-2015 16:41:35) please help Thanks Win
built in admin logs on by default - allowing anyone to logon with full admin rights
It appears as though the built in admin username and password are cached somehow such that they are the default value for all users - who are able to login with now full admin rights even though they don't actually know the password! We didn't realize this previously as we only had a single user license being used by one person, but we have now purchased additional licenses and are rolling it out - and found that all users could log on as admin and it was the default. Urgent assistance required!
Update CPU Utilization Dynamic Graph Monitor
I have an anomaly on CPU Utilization monitor for F5-Big-Data machines. It shows 95% CPU usage on OpManager while actual CPU usage for the device is around 20%. I've add custom monitor for CPU usage using hostresource mib and the result more accurate. I also deleted Vendor's CPU Utilization monitor. The problem is the new CPU Utilization graph on device snapshot showing No data available. How can I update the CPU Utilization graph? Thanks & Regards, Fahmi Yahya
Can't get SD+ to associate technicians to groups
1> My organization has technicians in all States in the country and a HQ of which I have made them all sites. 2> Most Technicians are associated to all the sites and some to a few sites 3> Sites all have default settings on SLA, business rules, support groups Now my deli ma 1> I used the settings in the attached file, default on holidays, operational hours, Support Groups, Business rules and SLA but custom on Departments and Technicians/site associations 2> I can see all the sites for the technicians
Order of the mail history
Hello, ist it possible to change the order of the mail exchange history, so that the new ones are at the top? Thank you. Cheers, alberto
Adding Technician
Whenever I add a new technician as a SuperUser, the user who is being assigned those privileges does not see any of the tabs associated with being a technician. They only see the same tabs as a regular user would see. I have added them both from my login and as the Admin account and the same thing occurs.
Password Sync Agent on Windows 2012
It appears that installing the Password Sync Agent successfully installs as a service on Windows 2008, but fails to install as a service on Windows 2012. Is 2012 a supported version? The only requirements listed in the admin documentation are a non-core installation, and .NET 2.0 be installed. Does not installing as a service mean it will not function on those servers?
manageengine
is this manageengine supposed to work on a windows 7 64 bit system desktop without a server or network connection?
SD+ web client wont work and https
I have just installed SD+ on a new server Windows 2012 but I realized that I can't get the web client to work on other workstation. The server is on the domain. Also how do I get https instead of http for sd+
Dashboard - Tops
I'm having problem in my Dashboard: When creating my Dashboard in OpManager and putting the top use of disk memory and CPU, because only appears the ones I collect information by WMI? Virtual machines of VMwave not appear. Have any restrictions on the dashboard to display this information? Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Hiding password when launching auto login helper
Dear sirs I wrote a simple auto login helper to launch putty when the user needs to connect to a Linux system. I don't want users to view passwords, so I set PMP to hide password for some resources: they can only launch the auto login helper. Unfortunately, when a user see the helper in the Task Manager application, the command line can be seen, as the attached image depicts. Putty is launched with username and passord as command line parameters, and they are shown (see highlighted line in the attached
Sharing the password without letting users know the password
Dear PMP users, I have the need to share passwords to password users without letting them know the password, and forcing them to connect to systems via auto-logon. As far as I understood, every shared password is visible to users to whom it's been shared. Is there any way not to let them view the password, but only connect directly to the system? Thanks stefano
Modify default Dashboard view
Hi, is it possible to modify what is displayed on the default AD Manager Dashboard? I'd love it to display how many passwords have been reset in the last week and also how many new user accounts have been created in the last week. Is this possible?
looking Setup of 9005 V
Dear supporter, i am looking in the http://archives.manageengine.com/service-desk/ for Setup of the servicedesk plus 9005 V but its dose not show anything please help me out
Set value to Not assigned via REST API
Hi Trying to set technician and group to not assigned but it doesnt work. tried this but no succes operation = EDIT_REQUEST input_data = <Operation><Details><technician/></Details></Operation> The reply is "Request 151912 successfully edited" but no change is made. How do you set a value to not assigned ? BR Jesper
close and system open again
When you close an application after a minute it returned to the status of open ?
Should I delete users after they leave the company?
Hey guys, Is there any point in leaving a term'd employee in the SDP database? I'm trying to determine whether or not deleting an SDP account should be a termination task. Thanks!
Custom Widget
Is it possible to get a custom widget on a dashboard to use a different username and password to the one that is logged into OpManger? I have a couple of custom widgets that access an internal web portal but need authentication to display the information. Regards, Rob
Change Management - re-opening implementation phase
If I have closed the Implementation phase for a Change, but the tasks were not completed, how do I re-open the phase so that I can mark the tasks as complete? I know only the change manager role can do this, but how is it done? Diana
Update 91025
Hi There doesn't seem to be any info on changes in update 91025. Even the readme after installation only shows 91024 change log. Any clues ? Mark
SystemTrayApp has stopped working
Hi there, The systemTrayApp has crashed just after a server restart. Recovery Manager Plus is installed on Windows Server 2008 R2 SP1 and the service is running under Local System Account. > Problem signature: > Problem Event Name: APPCRASH > Application Name: rmp_systemtray.exe > Application Version: 4.1.1.3 > Application Timestamp: 55489d3f > Fault Module Name: clr.dll > Fault Module Version: 4.0.30319.1026 > Fault Module Timestamp: 53b4fb32 > Exception Code: c00000fd > Exception Offset: 00000000000d9860
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