SLA Not Assigned
My SLA rules don't work. I don't know why. Criteria is by priority. Everething is ok. But, when submit a request, SLA field shows " Not Assigned ". I try set the criteria by urgency and impact but doesn't work too.
The
Preventive Maintenance set the SLA
correctly.
My problem is just with Request SLA
SDP: 9.0 Build 9046
DB type: MSQL