Dashboard
We are running SP 9.0 Build 9043. I'd like to customize the Dashboard, but it seems that the feature is either disabled or not averrable? I've created a custom report that I want to use instead of one of the standard reports/widgets that's on the default Dashboard. Thanks in advance...
Report on folder permissions for 2-3 subfolder levels of a shared folder
Hi there I need to create a report on a shared folder that will show the access users have down to 2-3 levels (of the sub-folders). Is this possible, or is it an all or nothing report? I have tried the NTFS Reports\Folders accessible by Accounts, but that gives all the sub folders. Thanks in advance for any responses. Nick
Check if an extensionAttribute is empty
Hello, We have an extensionAttribute in our AD that is a date. Although I have been able to use custom attributes and get this field included within the user report, I am not able to generate a report that selects only those user records for which this is field/attribute value is empty. Also, I am using a the long integer type but is there a way that I can format this to a date? Thanks Nabil
ADManager does not trigger address policy
Hi, when a user is modified with native Exchange tools, Exchange updates his e-mail addresses according to address policy. For example, when policy says that e-mail address is firstname.lastname@company.com, and the user is renamed from Peter Oldname to Peter Newname, Exchange adds a new SMTP address peter.newname@company.com and makes the old address peter.oldname@company.com a secondary one. This process is not triggered when we modify a user with ADManager. Though the option "Automatically update
If the users can't change the description in a service catalog request, the user cant use it
1. If I add a service in Service Catalog, it's not possible to uncheck the option "Requester can View" for the Description field. It's grayed out. Is it there anything I can do, to uncheck it ? 2. If I uncheck "Requester can Set", the requester will not see it, when he opens the Service request. However, he can not add the request. When the user has filled in all information, and tries to click "Add reuqest" nothing happens. No error message or anything.
Steps to Enable AVC in Cisco IOS and IOS XE routers using Easy Performance Monitor (“Easy perf-mon” or “ezPM”)
The need for application visibility in the network is on the rise and traditional port-protocol mapping is not enough to get the visibility that they require. Cisco AVC(Application visibility and control) monitoring helps IT teams get that required visibility into the network. ManageEngine NetFlow Analyzer is capable of monitoring Cisco AVC statistics ( NBAR2, ART, URL monitoring, QoS Hierarchy ). We have discussed about the configuration of different AVC parameters on Cisco ASR1k and ISR G2
ADSelfService Plus Fixes and Enhancements
Version 5.3 Build 5301: (21/May/2015) Enhancements: Option to set the keystore password, which will be encrypted for heightened security, directly using the product UI. Issues Fixed: Issue in automatically enrolling users using external data source when ‘Overwrite enrollment data’ option is enabled. Issue in syncing Oracle Database and Office 365 passwords when the password contains special characters. Issue which caused the loss of enrollment data while editing security questions. Issue which launched
Delivery Report for Email notifications is wrong report
Greetings, Our ADSSP is configured to email the delivery report daily to our support SharePoint and to me directly. The email is being sent correctly and to the correct recipients, but, it contains the wrong report file (XLS format). The attached report is the Soon To Expire Password Users Report instead! Huh? Thanks, Steven
Interface Names
Hi. I renamed my interfaces from their Ifindex numbers to something a bit more meaningful. I am having trouble reconciling in/out source/destination and think that I may have mucked up my names. Where/how can I find out what the original interface names were before I renamed them? I know what they are on my router: show snmp mib ifmib ifindex Cheers,
Failure to connect email to manage engine
I am getting an error of FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox when connecting to exchange 2013. Kindly help.
ae_scan XML import
I would like to import an XML created by ae_scan.vbs into the servicedesk manually but cannot find a place to do that. All old forum posts refer to a 'Standalone Audit' section of the servicedesk which does not appear to exist anymore. Can somebody please point me in the right directory?
Displaying "Reporting To" in the request
Hi, Is there a way to display the "Reporting to" field inside the request by a user? The only way I have found to do it is to create a "User - Additional field" and then map that to the "manager" attribute in Active Directory. But when the data is pulled from AD it isn't parsed properly. Is there some other way to get the "Reporting to" field to display in requests? Thank you, Cheers
scheduled Backup won't start
Although the system event log shows the backup started, Scheduled backup is not running and uncompleted file stored in the backup path. Anyone has a clue ?
Problem while Changing Patch Store Directory - "Invalid Patch Store Location
hello, I have installed ManageEngine Desktop Central version 91025 in Windows 2008. I haven't any space in disk. I want to change location folder to downloads to san. I tried to connect a "map network drive" ex. (net use w: \\ip\folder) I tried to connect a "share folder" in a SAN by nfs ex. (mount 10.10.10.203:/patchs r:) but it does not work. It shows this message: " Please enter a valid Patch Store location" and I read the kb https://www.manageengine.com/products/desktop-central/patch_store_invalid.html?dci
The connection with the server has been terminated or an incompatible SSL protocol was encountered
Hi, Please could you help for the following error? "The connection with the server has been terminated or an incompatible SSL protocol was encountered "
Dont find new feature released on SDP MSP 8.3 Build 8309
Hi All, in the new version you announced: "(...) What's new in ServiceDesk Plus - MSP 8309? Enhancements MSPSDP-3539 : Option to hide request history tab from requesters through Self Portal Settings. MSPSDP-6893 : Option to show all the assets present in an account to their Requesters through Self Portal Settings. (...)", but i cant find the 6893. I've looked in all Self Portal Settings and i couldn't located it. The only related item about it was the "Show workstations associated to requester in
How to configure netflow on Cisco NetFlow?
Hi all, How to configure netflow on Cisco NetFlow? We use the 4500 and 6500 series. C4500 Series ip flow ingress ip flow-cache timeout inactive 300 ip flow-cache timeout active 60 ip flow-export source Vlan171 ip flow-export version 5 ip flow-export destination xxx.xxx.xxx.xxx 9996 C6500 Series (flexible netflow) flow record TEST match ipv4 protocol match ipv4 source address match ipv4 destination address match transport source-port match transport destination-port collect counter bytes collect
Configuration will not deploy if no profile is logged in
I'm preparing a major application upgrade configuration. The custom script config runs perfectly if the computer is on and anyone is logged in. However, I need to get it to run even if no one is logged into the PC. Is there an option that I'm missing? Also, will Desktop Central wake up a sleeping computer with WOL? I'm having issues getting it wake up our laptops even though they're connected via LAN. Thanks!
Change database name
Hello We have OpManager build 11300 and NCM plugin. All the time the NCM installer creates the database named 'deviceexpert'. Our database administrator has standard for the database names. Is it possible to change deviceexpert for bda_deviceexpert? Regards Orlando
$technician in reply template
Hi All, Can you tell me if it is possible to use a variable like $technician a reply template? As we have more than one technician, it would be nice if the name of the technicina who handled the call could appear under the text, without typing it everytime. cheers, Hans
OpManager probe service starts and stops after a few seconds
Hi, I have done a fresh install of OpManager Probe on a fresh build of 2012 R2 server. The service stops after 5 or 10 seconds. Any ideas? Thanks
MSP 8.3 to 9.0
i see the new features and improvements on service desk plus 9, the question is when have the upgrade to msp 9? thanks
Billing across months
A service request is not billed until it is completed, if I understand correctly. What happens in the following scenario: A client has a prepaid block of 5 hours per month Technician starts work in the middle of one month but doesn't finish until the following month. Technician spent 6 hours in first month and 5 hours in the next.
Masking internal feedback from requestors(Clients)
Is there any way to mask internal feedback from Requestors(Clients) on a ticket - we don't want clients to be mailed whenever there is an update on a ticket from inside our organisation - so basically the Requester(Client) will only get an acknowledgment of his/her request and an e-mail upon Resolution of their ticket. SD Plus Version 9.0 Build 9045. Regards, Randall
Send notification to Alternate E-mail ID
Hi guys, I can't send notifications to Requester/technician Alternate E-mail ID. Is it possible? Thanks
Mobile Push notifications not working
Hey there, We have an internal instance of SD+ v9.1 (latest build 9100). I'd like to get Mobile Push notifications working and have configured notification and proxy settings as per the attached screenshots. Push notifications still not working - hopefully someone can help me out. :) Thank you! William
Mobile Notifications using latest build 9100
Hey there, I'd like to get mobile notifications working from our Servicedesk+ v9.1 build 9100 instance. Attached are the settings for Mobile Notifications and the proxy settings. Hopefully someone can point me in the right direction. Thank you!
Asset report that includes costs
Possible to get an asset report that lists all assets or a specific type of asset and summarize all costs associated with asset.
Export Requests
We have a customer leaving our Managed Service and starting up their own internal Service Desk not using Manage Engine. They want a list of the open requests that we have so they can take ownership of these. Is there a simple way to export all requests assigned to that customer i.e. build a view for this data and hit export? Thanks,
Can Requester ID be added to all tickets?
Can Requester ID be added to all tickets? The Requester Details section is populated with data that is pulled up from AD, hence, could the Requester ID (Login ID) also be displayed on all tickets for the assigned Engineer to view?
Assets Management
Hi, How do i add details of UPS to servicedesk Assets, as a component or Non- IT
Remove attachment from Request
Hi, Is there a way to remove an attachment from a submitted request? Thank you, Cheers
Workstation scan - General failure while performing the operation
Hello Error at scan: One of the value with which the Workstation is added depends on another Object which does not exist. Hence cannot add this Workstation. ae_scan.vbs and scan_setup.vbs installeds. Tanks.
Error when sending a response to a request using the API call "sendReply"
Hello, I am using this ManageEngine Support center plus API to manage requests through a C# project. I am following this link below for documentation. https://www.manageengine.com/products/support-center/help/adminguide/index.html The problem I am facing is that when I try to reply to a request, using the "sendReply" API call, I get the following error message :" The API has been changed for this feature. Please update your app." How do I get the updated version of this feature ? and Is there
Notify users on startup (SW deployment)
Hi folks, we just stumbled accross some difficulties while setting up our first configurations for software deployment: We would like to deploy software only on system start. That is because we have sales people, we do not want to disturb every 90minutes with updates (during meetings etc)... Unfortunately the notification for users doesn't show up when we set the deployment policy to system start. There just is no notification about the installation, of couse this way I cannot skip the install! I
Manage Engine Server Consolidation
Hello, I am working in an IT environment in which we have 9 Virtual Machines for Manage Engine products. Currently we have Device Expert, Firewall Analyzer, ADManager, OCCollector, Audit Plus, MailReporter, Password Manager, and OpsManager. I was wondering if we can consolidate those products into Virtual Hosts and run two virtual machines instead of nine? I would set up the environment with two Apache servers, one for production and one for failover.
[UserConf15] Calling all IT Ops Admins - User Conference 2015 is here!
Are you in IT Ops? Talk to an Applications Manager #OpsGeek at User Conference 2015 and discover how you can unlock the true prowess of Applications Manager and other ManageEngine ITOM solutions -Site 24x7, ADMP and OpManager. Learn the nuts and bolts of ME solutions, network with your industry peers and treat yourself to a cool $1000 product license ! ( Complimentary new product license valid for 1 year will be given to all existing ManageEngine customers who attend the user conference ) Use
OpManager URL monitoring
Hi. I'm looking to monitor URLs on a number of webservers from OpManager. I'm having mixed success. Standard HTTP to any web server (TCP 80) is working fine. We also want to monitor a custom port of 6757 on the same webservers. HTTP TCP connections are established between the OpManager probe and the webserver on port 6757 on them and an error 403 is returned (as expected and wanted by us). OpManager then reports for one that the port is up and running but on a different one that the service is down
Clean up windows 7 roaming profiles
Is there a way or a script that exists that we can use to clean up items from a users windows 7 roaming profile? For example the downloads folder?
SLA Definition
Hi We have started using Service Desk Plus within our organisation, how do others define SLA do they use Impact and Priority or just Impact? My thinking was to have the below Critical SLA Stops Business Critical Operation High SLA Affects All Users on 1 Application Medium SLA Affects Myself with No Workaround Low SLA Affects Myself with a Workaround No Impact, A change or move Added to this VIP Users Anything down to Medium for them is High SLA and certain depts. to have Higher SLA
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