Business View - Global indicator for several devices status
Hi, We use Opmanager enterprise edition and manage a lot of devices for our customers and we wanted to have a instant view of all spec devices from them. For exemple. We manage - 10 firewalls and 20 switchs for customer A. - 5 servers and 10 routers for customer B Is it possible to create a business view with 4 indicators ( Firewall Cusctomer A,Switch customer A,Server Customer B,router customer B) for exemple one big gem or square wich give a globally status for the specific devices ? So when one
After upgrade from 9900 to 10250 java error
Hi Folks, I am getting an error when trying to start netflowanalyzer after upgrading. it says. Error occured during initialataion of VM, Java/lang/unsupportedClassVersionError: java/lang/object : unsupported major.minor version 51.0 i did copy in the java update file as part of the upgrade. thanks
Service Desk MSP service won't start
I have tried installing the server twice on brand new 2012R2 each time and each time it's the same. After the application layer loads it just starts with the dots and goes forever. Meanwhile if you view the service you see that it attempted to start but failed. Yes running the run.bat does get the server working but this is a work around. Before I put alot of energy into this I would like to know that it will work as a service as it is supposed to. (I previously tried the Service Desk Plus (non-MSP)
half of my switches reporting problem?
Hi there, as the subject says, the "Problem" status was due to the port not active. They're mainly connected to clients, which of course not all of them active all the time. how to set OpManager to ignore this "port not active" alarm? Or maybe turn it off altogether?
Many Interfaces going up and down
When Macs (as opposed to PCs) are turned off, this causes the access port on a Cisco switch to go to an unconnected state, triggering a warning. What's the easiest way to select a large number of interfaces for un-monitoring without lots of laborious clicking?
Desktop Centeral Issues
Hi DC support team We have recently installed DC in 5 different sites separately within our Org with different sizing. In site 1, we have almost 14,000 workstations In site 2, we have almost 8,000 workstations. In site 3, we have almost 6,500 workstations. In site 4, we have almost 3,500 workstations. In site 5, we have almost 2,000 workstations. The DC applications were installed in virtual machine (8 cores processor and 8 GB RAM + MS SQL 2012 DB on the same server) as approved by ME Agent has
Question about "Reply a Request" Message Template under Notification Rules
Hi SD Plus Support, For the "Reply a Request" Message Template under Notification Rules, can it be disabled for the requesters? Currently this message template is applied to both requesters & technicians. Regards, Winston
Migrating Servers
hi, I am using NFA build 9100. I we experiencing a very slow response from NFA and we would like to start things over to a new server. Our database size today is ~250Gb. Also, we would like to upgrade to a more recent stable version of NFA, the last one is 9.9? maybe go to 9.8. How do I safely backup all database entries and configurations and migrate to another build in another server?
Provide a means to add a global field to ALL ticket types
Create a way for customers to add a GLOBAL custom field that is applied across all tickets regardless of type (both Incidents and SRs). Something similar to the global DueDate field. Another example is the Priority field. Currently, custom fields are specific to ticket type (ie Incident vs Service Request). This works for some situations, but does not work well in situations where tickets need the SAME field, no matter that their type is. Examples: - Creating a ticket RANK field requires TWO custom
Cannot launch the ServiceDesk server
Hi! I'm trying to install the free edition of ServiceDesk Plus. If I use POSTGREE DB, everything works without a problem. But as soon as I try to use MSSQL from another server, problem starts. I've tried to use "changedbserver.bat" to connect to the MSSQL and this works. I see that the connection is established and I see that the database was successfully created on the SQL server. But the server does not want to run. I've tried the "run.bat" trick, but without success. Does somebody have any helpful
issue SMTP Office 365
i'm having issues trying to get SMTP working via SCP with Office365 (Sending Notification Failed) Incoming mail (fetching) is working fine & we're able to telnet successfully to the SMTP server. Keen to know if anyone else has this setup? Screenshot of settings attached. Tried tweaking the SMTP / SMTPS & TLS options without success.
DIFFERENCE BETWEEN PERPETUAL AND SUBSCRIPTION ESSENTIAL EDITION
Dear Sirs. we are going to buy an OPMANAGER ESSENTIAL EDITION but we want to know what is the difference between PERPETUAL and SUBSCRIPTION. We have seen that with PERPETUAL, license fee and AMS have costs appart and with Subscription AMS is included in the price of License Fee. Are there any other difference? this is the link where you can see the information above: https://store.manageengine.com/opmanager/subscription.html attn.
Delegation - o365
Hi How is delegation working, on account sync'ed to o365? Is it set by delegation rules ? -could it be the same rule as for delegation on OU in AD? If user1 is set to do something on OU1, will user1 only be able to change settings and license in o365 for users with dirsync matching OU1, or will user1 also be able to change settings and license in o365 in another OU ?
MS Project server integration
Hello all, I would like to request that the Projects in ServiceDesk Plus have the ability to sync with an MS Project Server that is running on Sharepoint 2013. A two way sync would be ideal, but a one way sync from ServiceDesk Plus to Project would work as well. Thanks all!
Welcome to Mobile Device Manager Plus
Check out our website www.mobiledevicemanagerplus.com to learn more on the Mobile management solutions from ManageEngine
Custom Views - Technician filter
When trying to create custom views using the technician filter, no technicians are in the list just 'none'. his as this We have tried this on multiple browsers, cleared the cache, restarted the application and renamed the extracted folder. Please can you confirm how we can resolve this ASAP? We are using build 9044.
Can you automate disabling user accounts that have been expired for 30 days?
We would like to automate our leavers process (which is a bit of a mess really), something similar to below: 1. Day 0 - A user account is manually expired (not disabled, so their out of office still works) 2. Day 1 - The expired account is moved to a particular OU in AD 3. Day 30 - The expired user account is disabled and moved to another OU 4. Day 60 - The disabled user account is deleted Does anybody know if it would be possible to automate steps 2,3 and 4 in AD Manager Plus? If so, how?
Printers not showing under IT Assets / Printers
Hey, I did a scan for printers (network range) and now I have 63 printers listed under IT Assets -> Printers and some are missing. But when I create group with Criteria - Product Type is "Printer" then I see 84 printer which is correct number. When I run report on all assets, again I get 84 printers. I have already sorted out OIDs under Admin / General OID - and assigned correct Type and Product name and those appear correctly in report and in group. But they do not appear in default view for printers.
Notification OVERLOAD!!!
Hello gurus! In regards to ticket notifications, I have set the following options: Acknowledge requester by e-mail when a new request is received. Acknowledge requester by e-mail when the request is updated. E-mail user when a request is resolved. Notify requester when a request is assigned to a technician. With these settings, my customers are getting no less than 4 emails. One the surface, this doesn't seem bad at all. However, with the "when the request is updated" selected, they are getting
Migrating from MySQL to MSSQL - Confirmation of location for Driver jar file
Hi there, I am planning to migrate our current instance of OpManager (v11500) from MySQL to MSSQL. However, I am having difficulties confirming where to location the Driver jar file(s) that relates to MS SQL Server. I will be connecting to MSSQL but I read in a previous post that in the database Configuration .bat program, others have used the mysql driver jar, is this the correct/recommended approach? Is there another .jar driver file for MSSQL connection? Thanks for your assistance on this. Nick
All Managers Reports AD Attribute
What AD attribute for the report "All Managers" is used to pull the accounts? Is there any way to modify the attribute that it's using? Thanks!
Support group reporting
I have created a support group, Floor Technicians, that is comprised of 5 technicians. Is there any way to query the database in order to see how many requests have been assigned and closed by each technician of the Floor Technicians support group? Version 9.0 Build 9035 Database is MSSQL Thanks in advance, Adrian
How can I run a warranty report showing WarrantyExpiry dates on all resources?
Hi, I am using build 7.5.0 Build 7504 on MSSQL. I am trying to create a report for the following: I want a list of all my resources (servers, printers, switches as well as all my custom resources such as UPS and backup devices) and their expiry dates. I want the date formats to be in English "dd-mm-yyyy" format & not US format with time attached i.e. not 01-22-2009 00:00:00 (otherwise exports & sorting in Excel doesnt work). Or, I'd at least like the report correctly ordered by "WarrantyExpiry"
Report (Timing of technical groups)
Hi I am looking to set up a report as follows: I have several technical groups, and every request may be working on different groups. I want to get a report all requests for a period of time , which will show how long time the request is for each group. (time elapsed) Version: 9.0 9040 Database: MS SQL Thanks
Creacion de politica en adselfservice plus
Buenos Dias Me gustaria que me ayudaran en lo siguiente quiero crear de Una Política la cual sea permita Realizar la inscripcion automatica de los Usuarios Que se encuentran en Una Unidad Organizativa en ESPECIFICA del Directorio activo Que Apenas realicen el inicio de sesión En sus equipos El Sistema los obligue a inscribirse
Employee Onboarding: Tickets or Tasks?
Folks, I'd like to hear from someone that has already cracked this nut, so to speak. We are redesigning our onboarding process, and we have a somewhat complex organization. Should we be using one ticket with multiple tasks or multiple tickets? If I have a customized form, can someone completing a master form trigger tasks or tickets to be generated? Here's my example scenario: For example, HR goes through the hiring process and when they get the acceptance from the potential employee, they send
E-mail notification on document attach or comment in project modul
Hi, is there any possibility in project modul to set notification email on document attaching or comment writing? Thanks, Gergely
Region, Devision, Site
Please let me preface this with, I realize that SDP is designed to do everything around site: We have a more sophisticated organization that doesn't fit into the Region/Site/Department structure. We have Organization/Region/Company/Site/Department. Because of this constraint, we have assigned the different Divisions into the Region designation, and we have then assigned their locations as the site. (I should say that we would still like to be able to support by geographic regions such as timezones.)
Proper Linux uninstall
So I am trying to uninstall 9043 from our Debian server, go into the _uninst directory and try the uninstaller.bin and it tells me about no jre. So I search the forums, see a post from 2005 with the -console switch, and try "./uninstaller.bin -console" also to no avail.. The install is just PostgreSQL, so can I just delete all associated directories and be done with this? And can someone PLEASE correct the uninstall file to actually run from a command line instead of requiring java? Would be great
Unknown Application Port Protocol
Hello, i am using NFA Version: 9.8.5 with Cisco ASR 1002 router and FNF v9. On picture above there is record for Dst IP address in IP Group. It shows Application: Unknown_App, Port:* and Protocol:Unknown. When i look for same IP address directly on interface not IP Group this time, i got this report below. There is still Application: Unknown_App but this time i can see Port and Protocol information. It is record for same Src IP and Dst IP, but first picture show IP Group view and second one show
Windows Service Monitor Alerts
Hello - I have Op Manager v11 (build 11400) running on W2K8 R2. We added a couple of additional Windows services that we wanted to monitor on a couple of servers. We assigned those to the appropriate servers and then created the necessary notification profiles, etc. We have the servers set to be polled every 5 minutes. The Win service monitor is set to generate an alarm if one poll is missed. To test, we stopped the services in question and waited for the alert to send. We were expecting it to
No Capture Emails
Hi Team, Users, I have the following problem, hope help. The ServiceDesk Plus application, on some occasions not capture emails . For example : the emails sent to users soporte@acme.com , the ServiceDesk Plus application does not capture. To fix the problem . We proceed to restart the MS Windows Server , the ServiceDesk application, again capturing emails. scenario: Application: ServiceDesk Plus Enterprise OS : MS Windows 2008 R2 DBA : SQL SERVER 2008 R2 Standard Edition (hosted on external server
Re-allocate software licences
We have encountered a painful issue when we replace a workstation (which we do every 3 to 4 years) we have to manually go through the software licences and move them from one workstation to another. Is there a currently a way to move all software licences from one workstation to another? And if not could this possibly be a feature in the future?
Provide a multi-select field
Provide a multi-select custom field option within incident and service request forms -- ideally, a global field that spans any ticket type vs separate fields for incidents vs service requests. I searched the forums and found another person had asked for the same feature 2 years ago, but did not get much of a response other than "we'll add it to the feature enhancement list." I received the same response to my inquiry. If a multi-select option is not available, is there an option to place custom
Automatic close not working
Hi, We have activated automatic close after 5 days from resolution, but it does not work. The requests remain always Resolved. We have checked the following but it seems to be right. 1. Check whether the Automated Close is enabled under Admin\Request closing Rules. 2. Check whether the notification "E-mail user when a request is resolved." is enabled under Admin\Notification Rules. 3. Go under Support\Scheduled Activities and check if the schedule "RequestAging Schedule" is running. The requests
Technician support hierarchy
Query select ad.Org_name"Account",sdo.name "Site", qd.queuename "Group", au.first_name "Technician" from queue_technician qt left join aaauser au on au.user_id=qt.technicianid left join queuedefinition qd on qt.queueid=qd.queueid left join sdorganization sdo on sdo.org_id=qd.siteid left join accountsitemapping asm on asm.siteid=qd.siteid left join accountdefinition ad on ad.org_id=asm.accountid order by 1,2 Krishna Bharat ServiceDesk Plus - MSP team
How to start request ID from 10000 in SDP with MSSQL Database
Hi, I am using SDP 8213 Enterprise Edition with MSSQL as the database. I would like to make my request ID start from 10000. Could you please let me know the query to make the change ASAP. Thanks & regards Harshan
Requester Name Variation?
Hello Again! Just wondering is it possible to change the Requester to actually be the users full name instead of the account name it pulled from Active Directory? Their full name is in AD as well, but it seems to ignore those fields, is there anyway I can make it look there?
Lync/Skype integration
We would be very interested in a feature that would enable a technician to start a Instant Messaging session against a user through the web-interface. This would make communication a lot more efficiant compared to jumping between functions during Incident Management. Has anyone managed to construct such a solution and would care to tell about it?
Audit Failure
Hi, If i set an automatic Adutit scan i get back this error: Error : No response received from workstation. Probably the workstation might be switched off or does not exist. The same assets are recognised if a use "network scan" so i'm sure the credentials for the login are corrects. Thanks in advance for the support.
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